Customer Reviews for West Sedona Rentals
(U-Haul Neighborhood Dealer)

1,646 reviews

2635 S Union Dr   Cottonwood, AZ 86326

(928) 634-7136

Office Hours

  • Mon-Fri: 8:30 am–3:30 pm
  • Sat-Sun: 9 am–3:30 pm

Services at this Location:

Contact Us

(928) 634-7136

2635 S Union Dr
Cottonwood, AZ 86326

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–3:30 pm
  • Sat-Sun: 9 am–3:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Yenekal K 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Tom B 
Rating:
5.0

Great staff and very knowledgeable and helpful.

Douglas H 
Rating:
5.0

Our favorite place to use. Professional and equipment well maintained and ready to go.

SCOTT E 
Rating:
5.0

Customer did not leave a comment.

jim h 
Rating:
5.0

Went out of there way to help with our needs

alan w 
Rating:
5.0

Customer did not leave a comment.

Chris P 
Rating:
5.0

I had to drive from a different town to pick up my rental, which was really inconvenient. The Sedona location was very helpful and apologetic, which was appreciated.

Jillian W 
Rating:
5.0

Customer did not leave a comment.

RAINER B 
Rating:
5.0

I didn't get her name but she was great!! She helped me with the trailer- She went above and beyond- This place is HIGHLY recommended!!! Dennis

DENNIS N 
Rating:
3.0

Customer did not leave a comment.

Gerald V 
Rating:
5.0

Stacey was the best thing about my experience with U-Haul. The trailer was of great use! No issues!

ARLEN M 
Rating:
3.0

Customer did not leave a comment.

Suzanne E 
Rating:
5.0

Customer did not leave a comment.

DALER G 
Rating:
5.0

Very efficient operation and friendly. No complaints.

Scott S 
Rating:
5.0

Great customer service

GIUSEPPE T 
Rating:
5.0

Customer did not leave a comment.

Orval H 
Rating:
4.0

They made the whole process so much easier then what I have experienced in the past at other facilities. They were so efficient and we were out of there in a very timely matter I'm renting there again.

kimberly h 
Rating:
3.0

Customer did not leave a comment.

Norbert P 
Rating:
5.0

Drop off was easy and quick. Excellent experience.

John R 
Rating:
5.0

The lady at the front desk that helped me today and helped me takeoff. The trailer was fantastic.

Amber B 
Rating:
5.0

The person running the drop off location was extremely efficient. There was a very short wait while she took care of other people. But wow, what a hard-working efficient individual.

Richard J 
Rating:
5.0

Customer did not leave a comment.

sean w 
Rating:
5.0

Customer did not leave a comment.

Heidi M 
Rating:
2.0

The lot is extremely crowded

MICHAEL P 
Rating:
4.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

U-Haul is great! But what makes U-Haul even better is the managers and employees. I drove up to this U-Haul location at approximately 3:15 on a Friday with a closing time of 3:30 for which I assumed the worst. Instead, Bill (sometimes called Dave), was most accommodating in every way imaginable even to the point of helping me create my reservation that I thought I would have to do on my cell phone. I got in and out of there in almost no time. Curiously, again at the last minute, I needed something from U-Haul on Saturday, and I arrived again at about 3:15. Bill was there and helped me with what I needed with a smile on his face. Working with Bill had a big impact on me and I will always come to this particular store for my U-Haul needs in the future. Thank you! PS Home Depot no longer rents their truck for $19 for 75min (though some employees think differently) which is what caused me to skedaddle over to meet and use Bill's services at the last minute!

Jim H 
Rating:
5.0

Customer did not leave a comment.

ben A 
Rating:
4.0

Customer did not leave a comment.

KENDALL M 
Rating:
5.0

All the workers were helpful

Christy K 
Rating:
4.0

I love Mike who operates your location very wisely!! He is thorough and compassionate. Does a very professional job! Thumbs up thank you 🙏😝🙏

Lynette M 
Rating:
5.0

Thank you, have a great day!

Heidi M 
Rating:
5.0

Very friendly and helpful .

MARGOT G 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
1.0

I had a reservation for 1045 am. I had driven 4 hours to get the car trailer. The guy before me didn’t bring it back. He brought it back at 1500hrs. I feel like U-Haul should have compensated me for wasting my time. The staff at the rental center was the nicest guy and I couldn’t be mad at him. It was a miserable experience. Perhaps they shouldn’t book back to back reservations with no margin of error. Again, I was 4 hours from home and cannot explain my frustration without the use of profanity.

RAMON M 
Rating:
5.0

Customer did not leave a comment.

Peter Y 
Rating:
5.0

Everything was perfect. Thank you

Charles M 
Rating:
1.0

This is not me. This company sucks. Used my info for someone else is rental. This is twice this has happened. I haven't used this company in over 2 years. And I will never use them again. Delete my info please

Claude R 
Rating:
5.0

Bill was most helpful !

tim k 
Rating:
1.0

I called and informed them the date and time I would be dropping off my trailer. No one was there and the parking lot was so full we couldn’t fit in it to even drop off the trailer. Called with no help. Was asked to bring it back another day, which was not possible for us. Horrible customer service and horrible location

Amanda R 
Rating:
5.0

Good clean equipment. Very good experience .

BRADLEY H 
Rating:
3.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Jenae R 
Rating:
5.0

Customer did not leave a comment.

Zushka B 
Rating:
4.0

Customer did not leave a comment.

Jeremy S 
Rating:
5.0

Stacy and the crew went way above and beyond standard customer service for me. Streamlined my move to two states away.

judith r 
Rating:
3.0

Did not realize that there was a fee for not returning it to a different U-Haul depot. Customer should be made aware of that.

Dennis K 
Rating:
5.0

Though a small Uhaul outpost they had plenty of space and equipment. The attendant was friendly and helpful.

richard g 
Rating:
5.0

Customer did not leave a comment.

KENNETH S 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Patrick B 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D 
Rating:
5.0

Customer did not leave a comment.

Dana W 
Rating:
5.0

Customer did not leave a comment.

Colby A 
Rating:
5.0

This rental was the simplest I have experienced. My pick up took less than 10 minutes and my return took about 1 minute. The 5x8 trailer was clean, tires had good tread, electrical was in excellent condition. I was completely satisfied and certainly will use this U-Haul location next time I need a trailer.

Jeffrey K 
Rating:
5.0

Customer did not leave a comment.

Marty D 
Rating:
5.0

Customer did not leave a comment.

Steven W 
Rating:
5.0

Customer did not leave a comment.

tami b 
Rating:
5.0

No improvement needed at this location in Cottonwood on 2635 S Union. Send everyone here.

CHRIS S 
Rating:
4.0

Customer did not leave a comment.

aaron m 
Rating:
4.0

I appreciate that I was able to drop off after closing time!

Leonard B 
Rating:
5.0

Super helpful and efficient staff. Easy drop off after office hours.

Dana F 
Rating:
5.0

Why was I sent to Camp Verde to start with and had to call a customer rep to get a closer location?

Marie C 
Rating:
1.0

She told us she only changed us for 5 day but she changed us for 8 when I tried to get it corrected she stared to yell at me in front of my 5 year old...

Kim M 
Rating:
4.0

Customer did not leave a comment.

KARL S 
Rating:
1.0

i was charged $50 by the dropoff location because i did not fold the blankets. i was unaware of that being a requirement and was also never told that was something i needed to do upon return.

Kelly G 
Rating:
5.0

Great location with plenty of room to maneuver trucks and other equipment. Very friendly staff.

Darla A 
Rating:
5.0

No complaints, always satisfied

Gabriel C 
Rating:
5.0

Customer did not leave a comment.

Tracy T 
Rating:
5.0

Customer did not leave a comment.

Chris S 
Rating:
5.0

Customer did not leave a comment.

Rick H 
Rating:
5.0

Customer did not leave a comment.

Judy P 
Rating:
5.0

Have the trailer in a long time because dumpster clothes sat there all day Sunday non-used called Uhaul to make arrangements to bring the trailer back late and pay a small fee, or none at all ended up having to pay another day. I feel it should be refunded.

Craig M 
Rating:
5.0

My reservation was moved to a location an hour away a few days before but everyone I spoke with was extremely helpful and kind. Thanks everyone!

Eduardo L 
Rating:
5.0

Customer did not leave a comment.

MIKE S 
Rating:
5.0

Customer did not leave a comment.

christopher J 
Rating:
5.0

very personable. Efficient and fast. No more than 10 minutes to drop off a one-way trailer. will certainly use them again.

Michael S 
Rating:
4.0

The gentleman who helped me went far beyond what was required of him. I was and remain very grateful. Thank you.....

francis m 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

Bill is a legend, so is his customer service. Thank you very much!!

Ryan H 
Rating:
5.0

Clean the windows

Susanne M 
Rating:
5.0

Bill is exceptional. He's friendly, accommodating, understanding, and kind. We highly recommend his location for your U-Haul needs. Everything was handled efficiently and professionally and we were off with our rental with speed and smiles on our faces.

Anders R 
Rating:
5.0

Customer did not leave a comment.

Darlene B 
Rating:
5.0

Friendly service. Excellent overall

BRIAN L 
Rating:
4.0

We were told by U-Haul that the drop-off location would be closed today. My wife went through a lengthy online process to return the truck which included taking and uploading multiple pictures. When I went to leave the keys in the orange box I saw that the location was open and the employee said he could have taken care of the return. This would have been much simpler.

Steve R 
Rating:
5.0

Service was excellent at this location.

David M 
Rating:
4.0

Bill was helpful, friendly, and a pleasure to work with.

Brian M 
Rating:
5.0

Very easy process and affordable trailer rental

Lisa B 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

KERRI S 
Rating:
2.0

I needed help releasing my vehicle from the tow dolly but I was told NO, you must do this yourself. Even after explaining that I knew the dolly was problematic I could not get assistance with this until after about 30 minutes of trying. The equipment just wasn’t working right, but I was made to feel that this was MY problem.

Pamala W 
Rating:
3.0

There was no room to park the truck on the property because there were so many trucks there already, so I had to park on the busy street until someone came to take the truck. Fortunately, there was someone near by to remove it from the street.

Thomas C 
Rating:
5.0

Customer did not leave a comment.

Hunter B 
Rating:
5.0

Customer did not leave a comment.

Dennis B 
Rating:
3.0

The only issue was, they did not know we were coming and did NOT have a reservation for us - even though U-Haul had sent us a confirmation. When we showed up, they told us that we needed to go to Camp Verde. Luckily, they looked through their inventory and had the unit we needed and got us set up. I don't know what the communication problem was, but if the customer has a confirmation, then it should be confirmed.

Erin F 
Rating:
5.0

The best U-Haul around to work with. Very knowledgeable and helpful. Our go to for a car Dolly or car hauler.

Bryan S 
Rating:
4.0

Customer did not leave a comment.

Werner K 
Rating:
5.0

Stacy was great!!

Robert N 
Rating:
5.0

Customer did not leave a comment.

Orval H 
No reviews have been submitted for this location.

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