Customer Reviews for West Sedona Rentals
(U-Haul Neighborhood Dealer)

1,226 reviews

2635 S Union Dr   Cottonwood, AZ 86326

(928) 634-7136

Location Hours

  • Mon-Fri: 8:30 am - 2 pm
  • Sat-Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(928) 634-7136

2635 S Union Dr
Cottonwood, AZ 86326

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 2 pm
  • Sat-Sun: 9 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Andre G. 
Rating:
2.0

A place to park the Truck was a nightmare...very SMALL lot. Seemed very disorganized, cluttered and junky. I was allowed to have the Truck for 2-days, but returned it the same day that I rented it. And although I was refunded right-away, someone added extra charges to my debt card for dropping the Unit off 'after hours', even though THEY closed early for New Years Eve...AND...I dropped it off A DAY EARLY! U-Haul is NOT what they used to be. Sad, really. Lest they forget...there are other moving rental company's in town.

Lea F. 
Rating:
3.0

Super easy pick-up system. The truck however definitely needs a new transmission or at the very least a tune-up. Even when empty, the truck made a horrid sound when in second gear.

Jamie A. 
Rating:
5.0

Every thing was great

ginger C. 
Rating:
5.0

Omg stacy was awesome..made everything so easy and smooth.. moving can be so stressful but she took care of everything ...so awesome!!!

barbara S. 
Rating:
5.0

Customer did not leave a comment.

FRANCES S. 
Rating:
5.0

I forget the woman's name who helped us, but she was great.....she already knew everything about the reservation without having to look at a computer and was very pleasant and helpful.

BRODY W. 
Rating:
4.0

Jim was very helpful. I wasn't too happy with having to stay outside while he completed my paperwork, but I understand the precautions due to COVID. Jim was also there after closing, so when I returned the car dolly within 2 hours (or so) from renting it, the return was easy. Thank you!

GEORGE N. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Friendly and helpful

PAUL G. 
Rating:
5.0

Don't like the initial reservation process that had to be done with a central call center. They have no knowledge of the area or even which site would have the equipment I wanted. Had to wait for a call back to confirm.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
5.0

Customer did not leave a comment.

Irene M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Victoria was outstanding. Not one problem.

George P. 
Rating:
5.0

Don't remember her name but she was on the ball very quick a good worker

MARK C. 
Rating:
3.0

The location was closed and the lot was full. Barely able to find a space to park.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA LYNAE M. 
Rating:
5.0

Customer did not leave a comment.

jeffrey B. 
Rating:
5.0

Wonderful customer service!

DEANA H. 
Rating:
3.0

Have a place to park to drop off the truck.

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

I arrived mid-afternoon, apparently when the drop off location was closed, though no one told me this when I called. The woman in charge was surly and said to unhook the U-Haul 5'x8' trailer and leave it anywhere. I did this. Then I got an email notification that I would be charged an extra $20 for an after hours service fee. This is bulls..t. U-Haul should be ashamed.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

BRYAN W. 
Rating:
5.0

Owner was extremely helpful.

STEPHEN M. 
Rating:
5.0

Gentleman who handled the rental was helpful and friendly, it was a notably great experience.

GEORGE J. 
Rating:
5.0

Wash Truck

BRADLEY H. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

They were fantastic! Quick, careful, thorough. We needed some extra towing equipment which they had on site. They also hooked us up!

JOYCE M. 
Rating:
3.0

Hours have been reduced, I'm assuming due to Covid, but ultimately we end up paying the after hours fee because they close at 2pm. Feels like an insult because normal rentals are for the full day not just a few hours. If I returned it after 6pm or even 5pm I would understand but at 3:30pm? Just a way for the location to make more money because they've reduced their hours. Crappy!

MICHELE W. 
Rating:
5.0

Customer did not leave a comment.

Alfonso P. 
Rating:
5.0

Customer did not leave a comment.

JACK FREEMAN F. 
Rating:
5.0

Not a thing

JOSEPH V. 
Rating:
5.0

Best customer service!

ABELINA V. 
Rating:
5.0

Wash the windshield, lots of caked on bugs.

RICK L. 
Rating:
5.0

Nothing!

John F. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

SHINYA Y. 
Rating:
5.0

Customer did not leave a comment.

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

Customer did not leave a comment.

cary M. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Stacy and Jim are the best. She is steps ahead on customer service.

George P. 
Rating:
5.0

It's all good

JUDY R. 
Rating:
5.0

Great, efficient stall.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
1.0

The lady and I'm pretty sure her name was Stacy was literally welling at me and commanding me to do things. Was very, very rude. No one was in uniform and were wearing everyday clothes so you didn't even know who to talk to. You had to wait outside with no way to notify staff if you were there (so no one was there to greet you.) This location just sucked through and through.

Lane F. 
Rating:
3.0

Cleaning charge should not have been charged-very disappointed

TOM S. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

terry K. 
Rating:
3.0

Customer did not leave a comment.

pat R. 
Rating:
1.0

Customer did not leave a comment.

mark G. 
Rating:
5.0

Customer did not leave a comment.

tom W. 
Rating:
1.0

make sure some one is their arrived at 1 no oe there dropped off early

WALLACE W. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Dropped off truck and car transport after hours using app.

James H. 
Rating:
4.0

We had a diffcult unloading situation with the truck getting stuck in neutral back at my house in Cottonwood, after no issues picking up and loading the furniture into the truck at my Mom's house in Tucson.

Stephanie M. 
Rating:
5.0

Uhaul was and is the beat! Do not do business with Penske!

Orhan E. 
Rating:
5.0

Nothing

JOHN L. 
Rating:
5.0

Everything was great!!!!

DIANNE P. 
Rating:
3.0

Answer the phone. Site was closed for 2 weeks and we could not figure out how to do the drop off as no one was available to help when we called. Never received a call back.

Henry G. 
Rating:
5.0

Customer did not leave a comment.

darlene S. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

Very efficient and helpful. Thanks!

CHRIS B. 
Rating:
1.0

Explain to them that there is a $20 fee to drop off trailer after hours. Representative said I can drop it off anytime. Never mentioned a fee

RANDALL S. 
Rating:
5.0

Stacy is the best. Will be missed.

George P. 
Rating:
5.0

Thank you! Best service. Will definitely use again and recommend.

Lysa C. 
Rating:
3.0

agent did not complete contract with 1 way drop location, created confusion

AXEL S. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Very pleasant and professional. Make it clear that the truck only needs to be filled with gas to the same level at drop off as when it was when picked up.

Michael M. 
Rating:
3.0

get a better dealer- I was a dealer for 10 yrs and a prior employee of UHaul Moving and Storage, Lowell,mass so I do expect top shelf customer service. Not from this dealer- a slob!!

STEPHEN H. 
Rating:
5.0

Friendly, efficient, and well-run. Many thanks!

Carynn D. 
Rating:
1.0

Customer did not leave a comment.

RUSSELL B. 
Rating:
5.0

Check the ramps to make sure they extend out properly! That was the one issue we had!

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Breinne R. 
Rating:
5.0

Stacy and Jim are the best. I use them every week. Always have a trailer ready, and good to go.

George P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
3.0

I got a tow dolly but the passenger side chain was attached so tightly that I had to go to a different Uhaul location (on Colombia lane in Provo) and they had to loosen a bolt so the chain could be detached and then wrapped around the towed vehicle. The person who gave us the truck was so covid paranoid that we had to wait outside as he prepared things inside. He was so anxious to distance himself from us that even simple things like how much gas we needed to have in the tank upon returning were not explained. If he's going to distance himself that much, he should have a FAQ posted outside so we can get answers on our own or just record a video on YouTube explaining everything so there will be zero contact and post the video url outside and say, "While I'm preparing everything, please watch this video." Or register Uhaulfaq.com

ELIAS L. 
Rating:
5.0

Two years ago July 19th, I rented a 16 foot box truck as well as a vehicle hauler for 1,250$ total. Fast forward to today and 1,380$ gets me a 10 foot box truck only. I will not use Uhaul again.

KADEN A. 
Rating:
5.0

Customer did not leave a comment.

TROY D. 
Rating:
3.0

Customer did not leave a comment.

BRYON S. 
Rating:
2.0

The truck was in poor condition mechanically.

CLIFFORD D. 
Rating:
5.0

Customer did not leave a comment.

TAMARA B. 
Rating:
3.0

Customer did not leave a comment.

ALVINO L. 
Rating:
5.0

Excellent service, very helpful with a smile! I highly recommend this location.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
2.0

I had to go to another location to pick up a 10 foot box truck instead of the van I reserved. I was charged for insurance which I didn't need for the van, and I was charged $25 to clean the van even though I returned it in the exact same condition as I found it. No where on my quote was a statement about a $25 cleaning charge. That's not right and I won't use this location again. The woman running the place acted like she was doing me a favor by renting me the truck too. The was my third UHaul rental in 4 months and the first time I had a negative experience. I won't be back.

CHRISTOPHERYOUNG S. 
Rating:
5.0

Customer did not leave a comment.

JONATHON G. 
Rating:
5.0

Fast and friendly service, I would recommend going to this uhaul location over the others in town. Thank you for helping me complete this journey.

JENAE R. 
Rating:
5.0

All good for me.

ERIC Z. 
Rating:
5.0

Customer did not leave a comment.

Katrina D. 
Rating:
5.0

Best Uhaul in the verde valley.

ERIN E. 
Rating:
4.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

PERRY S. 
Rating:
5.0

They were very helpful and courteous

hershel M. 
Rating:
4.0

I rented a 5x9 trailer on 5/4/21 and a 6x12 on 5x12 on 5/5/21. The left turn signal & brake light was out on both.

Larry B. 
No reviews have been submitted for this location.

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