Customer did not leave a comment.barbara S.
West Sedona Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.terryl D.
The owner was fantastic. She lives the U-Haul Motto: Moving sucks, lets make the customer believe it doesn't. I recommend this location to anyone...especially if they are moving away from Cottonwood!Christopher K.
No other U-Haul location that I have used--except for storage on Cherry St--is as efficient, knowledgeable, friendly, attuned to needs of customers. Stacy & Jim at Union, and Victoria at Cherry St., Cottonwood. They know their business inside & out.Alice D.
Stacy & Jim are by far the best U-Haul providers that I have every worked with. Always a positive, polite, and helpful approach.Alice D.
Mileage was recorded 1,000 miles off what was actually on the truck. It was a 20 minute delay.Reena N.
Truck was very dirty and dusty on the outside, and was parked between two large trucks so that the doors could barely be opened.Kevin M.
It all went smoothly, thanks! Melissa KoppMELISSA K.
The lady who worked at the facility was rude, short and disrespectful. I wouldn't recommend this location to anyone as long as she's working there. She had no customer service skills whatsoever!Heather C.
The manager was extremely helpful and friendly. This person should be training all your locations!Dan W.
The COVID restrictions for not entering the building are a bit odd but understandable.KENNETH D.
She was a very delightful, courteous and helpful.JODY R.
Customer did not leave a comment.connie V.
My reservation was changed twice before I picked up the trailer. I had to drive over an hour to actually pick up the reservation, it was a huge pain in the ass.Michael K.
The that attended me needs more training. I provided my drivers license. She entered my name and address wrong. Wrong street name and city.ALVINO H.
Customer did not leave a comment.Abel O.
I was very satisfied with my experience at West Sedona Rentals.They had my trailer ready, helped hook it up and got me on my way quickly. I will use them again.George H.
Customer did not leave a comment.CONNIE M.
Lady running your business at this location is phenomenal. I will always deal only with her. Your locations in camp verde where I live are terrible.Carl W.
I only wish I could have rented from this site a week later. I tried but was unable and had to go many miles away for my reservation.ERIK P.
Customer did not leave a comment.James C.
Customer did not leave a comment.JAMES G.
I can see no room for improvement. Excellent service and staff. I'll be back in 2-3 weeks.Steve K.
Stacey and Jim are the bestGeorge P.
Customer did not leave a comment.NOAH S.
Superb customer service.autumn R.
Be clearer that the 1 month storage is ONLY for U-haul storage units and they must be available. Lady who checked us in was very friendly and helpfulSteven H.
Customer did not leave a comment.schlagel H.
Customer did not leave a comment.TAMARA B.
the pickup location was to be in Flagstaff at Huntington Drive location. had done the online early check-in and called the Flagstaff location 2 hours before the pickup time and was told the trailer was there and ready. drove 40 miles to the pickup location and upon arrival was told they did not have the trailer-so then I had to drive about 70 miles to the cottonwood loacation to get a trailer-very unhappy about the the way Flagstaff handled the situation.Joseph J.
UHaul.com needs to fix how you do business. Your CEO needs to have a conversation with customers. He or she don't care about the customerThomas N.
Wonderful service and Management was excellentCHRISTOPHER G.
Staff was exceptional. Professional, easy to work with and helpful.Mark K.
It would be nice if the location had the truck I reserved 2 weeks before. I had to have 2 trucks and a trailer. The workers were great to work with they went out of their way to make it all work. Thank you so muchAlexia D.
Drop off was easy as was fine without contact!Anita B.
Customer did not leave a comment.vicki T.
Customer did not leave a comment.Mark W.
Everything was overall excellent. I have no recommendations for improvement.ALAN S.
Customer did not leave a comment.Stephen M.
Thank you!JEANNE C.
Customer did not leave a comment.Jacquelyne A.
Customer did not leave a comment.EDWARD H.
Customer did not leave a comment.James M.
Person who hoked up the trailer didn't check to make sure lights were working.JOSEPH B.
Excellent service. No recommendations.Warren K.
Customer did not leave a comment.MICHAEL P.
Owners were beyond helpful.Erik S.
They told me they waived a drop off fee. There was only one dealer open at 5:30 PM Tuesday 9/15/20. And she didn't want the truck. I never heard of anything so ridiculous. You try that and you have lost my business forever. I had until 7:00 AM 9/16/20 to drop off the truck but no place open to receive itPATRICE A.
Nothing! Consistently THE BEST vehicle rental experience anywhere. Fast, courteous, always correct. LOVE doing business with these folks!Theresa K.
Everything was really great and very easy and problem free.Sharon W.
Just dropped off with app, business wasn't openjamie R.
This had nothing to do with my pick up location, Stacey was great and accommodating. I'm just disappointed in general as I placed my order 3 weeks in advance and ordered 60 moving blankets. I only got 18 as they were not available. As a result I had pieces of furniture get ruined in the move as they couldn't be covered properly. I ordered enough blankets to ensure proper coverage and I am disappointed and upset that my table was chipped and missing chunks of wood and my headboard was ruined as a result.ERICH M.
Customer did not leave a comment.Tobi H.
Customer did not leave a comment.Reuben S.
Customer did not leave a comment.Linda H.
Left side tire was low on air. I had to fill it up at my house. The facility is over crowded and cramped. Fenders ere bend up.ROY B.
The truck appeared to be well maintained, but 2 hours from leaving the pick-up location the CHECK ENGINE light came on. As you can imagine with a 13-hour drive ahead of through high elevation, sparsely populated areas, this was very disconcerting. My complaint is with your HELP desk. I am not sure how you can have as many UHAUL vehicles on the road and not offer a truly helpful roadside assist. Your toll free number kept telling us our wait would be shorter if we went online, not so easy to do while driving. We finally contacted a local Auto Shop who said he could not help us unless it was approved by you, and he gave us the same toll free number that kept us on hold for over an hour with no options.. So our choice was to keep traveling and hope the engine did not blow up, or stop and spend the night somewhere and hope your HELP line would find a shop on the weekend that was open and could assist us. We did not have much faith in that happening so we chose to drive through, but it was extremely stressful and I would have to say, it felt like we are on our own if the engine did blow up with a full truckload of furniture. Not very comforting, and because of that experience, I would for sure check other truck rental companies for any interstate move planned in the future.BETTINA C.
AMAZING customer service. Stopped in and had the paperwork done and I was on the road in 10 minutes. Easy as can be, the truck was great ....and the price better.....saved 300 over their competitor. They get my highest recommendationKENT A R.
Customer did not leave a comment.DARREN A.
Quick efficient check out.Michael W.
Customer did not leave a comment.DOROTHY M.
Quick hookup and quick unhook. Friendly and efficient.RICHARD L.
Super fast pick up and off load. Nice people tooRobert H.
Customer did not leave a comment.BRYAN S.
They were extremely fast, friendly and efficient. We were on the road within minutes. A great way to start a long trip!!Catherine M.
Customer did not leave a comment.Rachael A.
Stacey was great with the Service and the Trailer we rented was in very good condition. Clean and tires were good. Thx!Ray M.
The woman running the office was great, got us hooked up in minutes and on our way. Had me disconnected on return before I could get out of the car. This is my second rental with her, she is now my "go to." Thank youBRUCE P.
Customer did not leave a comment.Ricardo C.
Super fast and nice people!Robert H.
thanks for your great serviceRICHARD E.
Stacey at West Sedona Rentals is the best she definitely goes above and beyond for her customers.MELANIE H.
Customer did not leave a comment.Clayton B.
Customer did not leave a comment.Lillian A.
Poor attitude before we even got on the premises. The woman working was screamed at my husband for walking across the lot toward the office. Clearly we are in a pandemic but your staff needs AIDET training or ANY CUSTOMER SERVICE TRAINING!Sarah S.
Customer did not leave a comment.Manuel E.
The best U-Haul experience! Helped me with every single thing I needed!!! Would recommend this location to everyone!!!Rebecca B.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.Marion H.
No improvements necessary! I do not recall the name of the female employee that we returned the moving van to (it was around 2:00 p.m. on Friday, July 3, 2020),, but she was very friendly and completed the return check-in quickly but thoroughly. ??????????Tammie H.
Customer did not leave a comment.Clayton B.
Customer did not leave a comment.wendy M.
Stacy is awesome!!! Very courteous and personable as well as accommodating.Shemeah R.
Customer did not leave a comment.cody M.
Customer did not leave a comment.Dylan B.
Customer did not leave a comment.Jerry R.
Wow this was an AMAZING customer service experience from start to finish!Theresa K.
nothing, it went great, very fast service, had everything ready for meharry F.
Stacy and jim are the best.Great to see them busy,I see them every week for rental. Stacy is always right there to help.George P.
This was probably the best customer service experience I have had in a long time. The owner or manager helped me with rescheduling a drop off and was very helpful and accommodating. A big sincere thank you!!!Jeff B.
Customer did not leave a comment.Diana H.
Customer did not leave a comment.cheri S.
Thanks very much for the helpAndrew B.
Van slightly smelled of smoke but other than that it was a GREAT rideJames P.
Quick and efficientDiana H.
gas tank had less than 1/4 tank. Was supposed to have at least 1/2 tank upon receiving. Filled to over 1/2 upon return.allen P.
Best service in Verde valley. Knowledgeable, professional, courteous and good people.Bill W.
I was shocked at the cost of my trailer rental. I rented a 6x12 one way from Cottonwood, Az to Tucson and was charged $239.40. This amount was never relayed to me verbally or in written form. I have done the exact rental numerous times for around $130.00. What gives?Jonathan R.