Customer Reviews for West Sedona Rentals
(U-Haul Neighborhood Dealer)

1,300 reviews

2635 S Union Dr   Cottonwood, AZ 86326

(928) 634-7136

Location Hours

  • Mon-Fri: 8:30 am - 2 pm
  • Sat-Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(928) 634-7136

2635 S Union Dr
Cottonwood, AZ 86326

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 2 pm
  • Sat-Sun: 9 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Check in/out was fast & easy. Friendly & knowledgeable staff. Great job!

James C. 
Rating:
4.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
3.0

When I picked up the trailer, the rep really didn't want to help me load the vehicle on the trailer. I had to let him know I wasn't leaving until he confirmed it was properly loaded.

Will P. 
Rating:
4.0

The only thing I can think of that could improve the site is the owner could call us and let us know that she checked my vehicle back in I'm still waiting for an email on that. I get your survey text but not my check back in text. They expect us to have it back in a timely manner but they can't get back to us in a timely manner wow.

Amy A. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS O. 
Rating:
1.0

Rude, condescending and then had the audacity to charge triple the amount of the original order then giving me a bullshit excuse and lying why to charge an additional $20.00 blaming it on corporate. LIAR!!

joseph G. 
Rating:
3.0

Have parking available for a car transport and 15' truck.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

MARTIN J. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

This particular enclosed trailer leaked into the cargo area on the driver side at the rear by the doors.

Marralee F. 
Rating:
5.0

Quick and friendly customer service. The reps were very knowledgeable

Benjiman K. 
Rating:
5.0

, have rented here many times exellent!!!!!

DENNIS D. 
Rating:
5.0

The gentleman stayed later for me to drop off. Kind and helpful

Cheri S. 
Rating:
4.0

Nothing, your rep went out of her way to make sure I got what I needed. I was very satisfied.

Jaime M. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Jari G. 
Rating:
3.0

I originally reserved a 20 ft truck in Sedona, AZ. The man there was very nice, but when he learned I had used a 26 ft truck to move my belongings before, he recommended that we use a 26 ft or a 20 ft and get a trailer, too. I refused the trailer. When I got the pick up instructions, they were for Prescott, almost 2 hours way. I calledto see if there was something closer and told it was the closest available. Again, it was suggested that I use a 26 ft truck, or, if there was none available, a 20 ft and a trailer. A wildfire broke out near Prescott and I called and refused to have my son drive near the fire and suddenly there was a truck and trailer available in Cottonwood, much closer to us. We didn't need the trailer. Everything fit in the truck,so I called and said we would bring the trailer back. I was told we had to tow it to WA and turn it back with the truck. I was told that there was no way I could get any of the $359, plus tax, I had paid for the trailer back. The truck bed was dirty and a lot of my furniture and boxes were dirty. Moving them into my new apt. Got the carpet and kitchen counter dirty. I am a dis abled 86 year old woman on Social Security.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

heidi P. 
Rating:
4.0

I did the after hours drop off, because I didn't have time to drop it off the next morning. The online experience was frustrating due to the slow data service in the area. Other than that, it was great.

Lonnie C. 
Rating:
1.0

Rented a 6 by 12 trailer false advertisement the opening on back is only 3 ft wide where on your 5 by 9 is is bigger so could not use but still got charged full price this is not right but the way company do business now

Troy S. 
Rating:
4.0

Victoria, the manager, was super comepetent, helpful and very knowledgeable.

Sue H. 
Rating:
5.0

Customer did not leave a comment.

connie V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Agent didn't know equipment rates. Returned online and then was charged an after hours fee

David M. 
Rating:
3.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

The truck was the perfect size! I only have to say that, whatever cleaning product was used smelled of human urine. It was very intense but it was clean! I would still recommend you 10/10 any day!

Sara N. 
Rating:
5.0

Customer did not leave a comment.

Brenda C. 
Rating:
2.0

The U-Haul web site is not user friendly. It took me 2 and a half hours to do on line check out. I'm very upset with the dealer I dealt with.

David D. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

When needed help while on the road, employee just flipped us to the main customer service number instead of taking care of it themselves. This caused us to have to wait almost 2 hours on hold with customer service. On the side of the road! Not cool.

Paivi K. 
Rating:
5.0

Friendly, helpful and fast. I was checked in, paperwork and keys in hand, quick tour of the truck and car transport all in under 10 minutes! Owners/staff always excellent. Heck, I'm driving back from Reno just to rent a trailer one more time!

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
2.0

Reception/front desk had an attitude and was rude AF. Even made comments about the previous customer being "a pain in the ass and I hope you're not going to be like them".

maggie O. 
Rating:
2.0

This was a dealer location not a UHAUL Center. Charged me $20 for an "after hours" return...at 4:30 in the afternoon, because they closed at 2pm.

KEN W. 
Rating:
5.0

Best, and friendliest service!

Paul G. 
Rating:
3.0

Noone mentioned the $20 fee for closed hours drop off. Had I known I would have dropped it off during business hours. I still had to go back during business hours because the El Centro people failed to give me the paperwork.

Walter R. 
Rating:
3.0

Disclose the contract details to the customer and get customer's signature on contract before releasing the equipment. That currently does not take place.

Monroe B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D. 
Rating:
4.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

lydia H. 
Rating:
5.0

The gentleman that helped us was amazing!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Awesome to deal with, Good People!!!

Michael U. 
Rating:
3.0

Charged for cleaning a previously dirty trailer

Mark G. 
Rating:
4.0

Customer did not leave a comment.

joe D. 
Rating:
5.0

Customer did not leave a comment.

MONROE B. 
Rating:
5.0

i did return the u haul 2 days in advance, is there anyway to get some kind of a discount?

david M. 
Rating:
5.0

Great experience and staff!!

jerry B. 
Rating:
1.0

I was taken for a fool. And wash charge ove $155 for I day for 4 hours. I have used uhaul in the past so I was so upset and totally disappointed. I rented a uhaul on a Tuesday and had it for less than 4 hours. They ended up charging me with $73 for the rental ended up getting walloped me with another charge of $85 or so dollars. I moved from texas to Sedona AZ while ago, driving a uhaul truck pulling my car right behind. These people are money grubbing individuals. I will never work them again.

CAROL W. 
Rating:
4.0

Customer service at pick up and drop off sites is good. Customer service on line is good. Customer service on telephone is terrible.

Charles M. 
Rating:
1.0

The lady there was a complete cunt and overcharged me by a day. I will never use uhaul again.

JEANPAUL L. 
Rating:
4.0

Customer did not leave a comment.

KEN W. 
Rating:
4.0

I noticed later that I had received a text message asking me to mark the condition of the rental, but by the time I saw it, it had expired. I wish they had told me to look out for the message before I left.

Mike M. 
Rating:
3.0

I had reserved a 26' truck a month in advance of need. But when it came time to pick up the truck, it was not available. I had to get a 20' truck, then an another 15' truck. This cost me more than I had budgeted. Associates need to work better strategy to accommodate the needs of their customer.

chisholm J. 
Rating:
5.0

I wish they had packing products at this location instead of sending me to a different location.

Karen M. 
Rating:
3.0

Customer did not leave a comment.

Karen S. 
Rating:
1.0

Front office lady was beyond awesome.

Carlos C. 
Rating:
4.0

The agent did not conduct a walk around to inspect the vehicle.

John W. 
Rating:
5.0

The woman went out of her way to help me pickup my rental truck a day early. She was very helpful.

DEAN R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

The lady was very helpful and let me check the truck in at the U-Haul storage facility.

Therin D. 
Rating:
5.0

Customer did not leave a comment.

JANAINA S. 
Rating:
5.0

N/A

RUSSELL M. 
Rating:
5.0

170 dollars for half a tank of gas is criminal

Stephanie E. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Very smooth process -- super helpful people!

RICHARD S. 
Rating:
5.0

Outstanding folks….very efficient, knowledgable and helpful. Highest recommendation!

KENNETH P. 
Rating:
5.0

Nothing. Both Jim and Stacy were great. They both knew the work, and were quick and efficient! Thank you both!

CLAYTON H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
1.0

Customer did not leave a comment.

Andre G. 
Rating:
2.0

A place to park the Truck was a nightmare...very SMALL lot. Seemed very disorganized, cluttered and junky. I was allowed to have the Truck for 2-days, but returned it the same day that I rented it. And although I was refunded right-away, someone added extra charges to my debt card for dropping the Unit off 'after hours', even though THEY closed early for New Years Eve...AND...I dropped it off A DAY EARLY! U-Haul is NOT what they used to be. Sad, really. Lest they forget...there are other moving rental company's in town.

Lea F. 
Rating:
3.0

Super easy pick-up system. The truck however definitely needs a new transmission or at the very least a tune-up. Even when empty, the truck made a horrid sound when in second gear.

Jamie A. 
Rating:
5.0

Every thing was great

ginger C. 
Rating:
5.0

Omg stacy was awesome..made everything so easy and smooth.. moving can be so stressful but she took care of everything ...so awesome!!!

barbara S. 
Rating:
5.0

Customer did not leave a comment.

FRANCES S. 
Rating:
5.0

I forget the woman's name who helped us, but she was great.....she already knew everything about the reservation without having to look at a computer and was very pleasant and helpful.

BRODY W. 
Rating:
4.0

Jim was very helpful. I wasn't too happy with having to stay outside while he completed my paperwork, but I understand the precautions due to COVID. Jim was also there after closing, so when I returned the car dolly within 2 hours (or so) from renting it, the return was easy. Thank you!

GEORGE N. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Friendly and helpful

PAUL G. 
Rating:
5.0

Don't like the initial reservation process that had to be done with a central call center. They have no knowledge of the area or even which site would have the equipment I wanted. Had to wait for a call back to confirm.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
5.0

Customer did not leave a comment.

Irene M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Victoria was outstanding. Not one problem.

George P. 
Rating:
5.0

Don't remember her name but she was on the ball very quick a good worker

MARK C. 
Rating:
3.0

The location was closed and the lot was full. Barely able to find a space to park.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA LYNAE M. 
Rating:
5.0

Customer did not leave a comment.

jeffrey B. 
Rating:
5.0

Wonderful customer service!

DEANA H. 
Rating:
3.0

Have a place to park to drop off the truck.

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

I arrived mid-afternoon, apparently when the drop off location was closed, though no one told me this when I called. The woman in charge was surly and said to unhook the U-Haul 5'x8' trailer and leave it anywhere. I did this. Then I got an email notification that I would be charged an extra $20 for an after hours service fee. This is bulls..t. U-Haul should be ashamed.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

BRYAN W. 
Rating:
5.0

Owner was extremely helpful.

STEPHEN M. 
Rating:
5.0

Gentleman who handled the rental was helpful and friendly, it was a notably great experience.

GEORGE J. 
No reviews have been submitted for this location.

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