The truck showed up and was in OK condition, but the extra items I had requested were unavailable and it took me about 30 minutes to get them removed from my bill.CHARLES R.
Customer Reviews for West Texas Garage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JESUS S.
Customer did not leave a comment.Margaret H.
Customer did not leave a comment.Angel C.
Customer did not leave a comment.MICHAEL W.
They charged me 3 extra days an I only had 2 extra days.Luis G.
Customer did not leave a comment.Daryl T.
Good work and good peopleMohammed Y.
Customer did not leave a comment.Kara B.
Customer did not leave a comment.SHARON BETH R.
Customer did not leave a comment.Antonio A.
Customer did not leave a comment.ELSON R.
Customer did not leave a comment.JOSE M.
Customer did not leave a comment.Jennifer Y.
A loud ringer on the office door to notify staff of arrival.WILLIAM H.
Customer did not leave a comment.Karl W.
This location was locked, The telephone number on my contract wasn't good. I drove to another location to see if they could help however without the agent offering any bit of assistance he said I was gonna be charged. So I drove by to my original drop off location. I believe uhaul locations no longer functioning should not appear as a drop off or pickup location. All of this dilemma lasted over 2 hours. I almost missed my flight as a result of this. This is my 1st time using uhaul however I feel so disappointed by the services I received at both locations. Uhaul is better than this.Olusegun A.
Customer did not leave a comment.Nicole S.
When dropping the equipment off I had to park outside the place because it was gated in. Once I walked in the large area all office doors was locked, so I had to walk the grounds to the very back of this place and I was meet by a mechanic on duty. This was to much of a hassle to drop off. So overall my pickup was disappointing and my drop off was a good location but hard to get in, not inviting.Cheryl S.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.Jeffery M.
Customer did not leave a comment.Dennis W.
Customer did not leave a comment.james B.
Customer did not leave a comment.Kristi S.
Most helpful!Deena H.
Customer did not leave a comment.Stephen F.
Customer did not leave a comment.Brandon H.
The hitch wasn't properly installed and the price wasn't goodVickie A.
Had to find someone and when I did he was not friendly at all.Amy S.
Pleasant experience. Vehicle appeared well kept and newer. Additional equipment offered at time of pick up (for a charge of course). Would recommend to potential customers.Tina V.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Alex G.
I dropped off about 3 with Rolando who informed me that the office manager Miguel nor Elias was available. He asked me for my email address so that I could get a receipt for my drop off. My 26ft UHaul was clean, had more gas than it had when it was given to me and I was told to leave and someone would email me. I've never rented a UHaul before. The next thing you know the drop off location has charged me an extra $70 for "sweeping" the back of truck and over mileage and gas. I took pics there was no dirt or mud. These are crooks, I would never again in my life use or recommend this drop off location. I am going to report them as well as call corporate who does business with this location. You will never receive great ratings from this location. They are committing fraudulent charges on individuals credit cards.BABY W.
Customer did not leave a comment.tom M.
Customer did not leave a comment.Erik V.
Customer did not leave a comment.John F.
the man waiting on me could hardly speak or understand English. The place was a mess. I told him when I would have to return the trailer and then when I turned it in they charged me for an extra day. I will instruct my credit card company not to pay ittom P.
Customer did not leave a comment.tomas L.
The service fellow was very nice and helpful. The office was clean. The location was in a very "scary" part of town, making this part of town NOT "inviting". My companion is familiar with the reputation of this area of town and asked me to remain in my vehicle for my personal safety.Ann Elise B.
Overall the experience with uhaul has ranged from irritating to infuriating. The pickup location was decent and the guy working there was as helpful as he could be before uhaul stepped in and stopped letting him.Kenneth B.
Customer did not leave a comment.Brittany L.
Customer did not leave a comment.Kent W.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.carson C.
Customer did not leave a comment.Daniel S.
Location was hard to see and directions were vague.Hector R.
Customer did not leave a comment.Samantha L.
Customer did not leave a comment.sisouk S.
Customer did not leave a comment.Gabriela P.
Went to go and drop ot off and the person was not there. I went over to the garage and one of them called the person and he walked him through the checking process.Fred H.
Customer did not leave a comment.alta R.
Customer did not leave a comment.Charles P.
Was double charged for he trailer so I was not able to move my belongings, they finally refunded me 2 weeks later, then I get charged and billed for $1050.00!!!! Not to mention terrible customer service and lack of communication with the lot where I rented from.Ashley S.
Customer did not leave a comment.billy B.
Had to hunt to find someone to help. Then his computer wouldnt work. I had called the day before to make sure the ball on the hitch would work and the told me yes, then get there and it wouldnt, had to buy a new ball, when i had one at home. I called the place on canyon eway for that info. We will def go with penski or another company next move. Got here to drop off trailer, no one was there, we got there in the open time posted on the web. It was total confusion, had to drive all over town to return it.Glen T.
I know that UHaul containers are water resistant and not waterproof, but our moving trailer had a notable leak that let water onto our things. The trailer was pretty good, worked well, and held what we needed it to. On the way back to Amarillo to drop off the trailer, our contact did not answer his phone like he had said he would and we ended up just leaving it on the property, since we couldn't stick around or go back out the following morning. We are lucky no one decided to steal the trailer. So, just availability during agreed times would be good. Our experience overall was positive.Lauren S.
I rented an 8' covered trailer. The tires were pretty worn and bald. I had no problems, but was concerned about getting a flat or blow out on the road.Jim F.
I rented the 6'x12' trailer on Friday and told them I would not have the trailer back until 4:00 pm Saturday. The man that helped me said that since they close at 2:00 on Saturday that I could bring it back on Monday morning and not be charged a late fee. I got the trailer back on Monday morning before they opened. I waited until someone got there. Waited on him to unlock his gate and put their dogs up. Then he helped me. We went in to sign the paper work so i could go and noticed he charged me a $70.00 late fee. When I asked him about it he said that I could have dropped the trailer off outside his fence. This place is not in a very nice part of town - I would never leave a nice trailer outside his fence. He has a 7' chainlink fence with 2 dogs guarding his place. It never occured to me to just leave it. And it was never told to me by the first individual that that was even an option. I will never rent from these people again.scott G.
Customer did not leave a comment.Christopher C.
This guy is shady, told me to drop the truck off and send a pic to his cell phone of the gas level. We filled it up above 1/2 just like it was when we got it. We have pics of when we picked and dropped off. Spoke to him 4 times on his cell and now he says the number doesn't exists. He charged $23 more for gas when it didn't need it. And when he said that 8065531318 isn't his number I called it back and he answered, then hung up and blocked me. Something's up with this guy and it's not good.Cynthia M.
Customer really needs to increase the days allowed for useage with out charging extra.Sherry D.
Customer did not leave a comment.bob B.
Everything was great got here got everything unloaded and trailer back to childress ,TX Thanks again maybe calling again for to long ,.KELLY Y.
Strive to be betteralvin S.
Customer did not leave a comment.Bill G.