Customer Reviews for West Virginia Self Storage & Outdoor Power

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Virginia Self Storage & Outdoor Power

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JAMES M.
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Customer did not leave a comment.

JAMESSTEVE W.
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STEFAN M.
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TANNER Z.
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David S.
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Susan P.
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I had reserved a dozen moving blankets and a furniture dolly, nether were available when I picked up the vehicle. I was told by the shop that they rarely have them. Had I known I would have arranged to rent them elsewhere. I was left unable to get them and had to buy makeshift supplies to protect the fiurniture I was moving at the last minute. A phone call the day before in the least would have helped.

STEPHANIE LORRAI R.
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KENNETHM M.
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No

STEPHANIE R.
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Shelia M.
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EDWARD TIMOTHY H.
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Keith S.
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bill M.
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easy checkin. Bill

Brandon D.
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True professionals at this rental business location.

BRADFORD P.
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Deidre V.
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JEFFREY H.
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Nothing at this time

Gary R.
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Truck was absolutely filthy inside. Windows dirty and so many bugs on windshield had trouble seeing until I could clean them. I had to clean the entire inside of cab!!!!! steering wheel, dashboard, door panels seats, etc were extremely filthy debris and just plan looked and felt nasty!! I used a germicide cleaner to clean entire inside of cab. Wiper blades need replaced only smeared windshield. I had to clean inside and out of all windows and applied a coat of rainx on exterior windows to repeal water in case of rain because wiper blades are in such poor condition!!!! I think with the covid-19 you should have some kind of policy to clean interior of your equipment!!!!!!

Jason H.
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CARL L.
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They tried to say that there was more fuel in it than it really was. They didn't walk around the truck for an inspection or anything.

FRANK S.
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Kristen Paula C.
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William B.
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Allow this store to take back unused boxes. It was our understanding that they could be returned at ANY U-Haul location. This was not true!

rodney W.
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shanda C.
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patrick K.
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Guys were easy to deal with

Lisa D.
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Matthew L.
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Kaleb H.
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James C.
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We had great difficulty getting enough packing pads to wrap all the furniture. We had to go to three locations and still could have used more.

John P.
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Guy was very rude one strap on trailer was frayed he took torch burnt the end so it would go through the ratchet part it was to short I had to go to Walmart a and buy a ratchet strap before I could use the trailer he never offered to fix it will never go there again

ROBERT S.
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Customer did not leave a comment.

Jeremy H.
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Friendly, fast service. Wouldn't recommend anything to improve

matthew H.
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Belinda F.
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Outstanding service, can not say enough good. Warn and carrying and very helpful. Would recommend this location over and over again!!!

Ronald B.
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Great Trip

Penny Lee B.
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Could not find location had to drop off at another location

ROY A.
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Customer did not leave a comment.

Brenda R.
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George P.
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ARLENE H.
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CRAIG K.
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Everything went perfectly. Thanks.

JUAN S.
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Christina D.
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Rude. Asked a question about fees and he lied to us instead of finding the answer. Profanity in front of customers. Then in NC we had problems finding our return location and called them for assistance. Said they couldnt help us and hung up. We will never use this location again.

Christina D.
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I didn't exactly know what day we were supposed to return it. Did I miss that somewhere? Also, there was an additional charge on my bank acct with no explanation.

George B.
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William B.
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Roger H.
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Jonathan B.
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Frances C.
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There was water in the door handle well, which I put my fingers into when I closed the door, as if the drivers side window had been left open during a rain. The drivers side step up and floor was covered with dried mud.

Dianna A.
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Customer did not leave a comment.

scott R.
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Charles M.
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Truck engine check light on at time of rental.

KEnneth W.
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Michael R.
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Timothy G.
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Joseph M.
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Rodney Scott C.
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JAMES D.
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WINDSHIELD COULD HAVE USED CLEANING!

Ashley B.
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Jonathan S.
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Easy process. No issues. Online reservation made pick-up quick and easy.

Natasha W.
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TROY Z.
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Nate N.
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Fix app and site bugs. A nightmare to use.

Mary S.
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The store was closed by the time that we got there on a Saturday. We had an issue with the key drop. The instructions on the dropbox said to go online and answer questions. Our cell phone provider did not have much of a signal in Keyser, WV. Ended up putting the key in the box with a handwritten note giving our contract number and the truck mileage. Driving the truck, loading, and unloading all went well. Overall, a very good experience!

Robert N.
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Howard B.
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Barbra R.
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Can't think of anything.

Kevin S.
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Williiam C.
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Nothing-I reserved my truck online easy to do showed my paper to the man and on my way down the road

Sharon V.
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Customer did not leave a comment.

Brian F.
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The location that I reserved my truck did not have the truck. It was located 40 minutes away. When I called the alternate location at 1:30 they stated they close at 2 and showed absolutley no concern whether I would be able to access the vehicle or not. I was already driving 4 hours to retrieve my belongings. 4-30-18 I called the customer service 800 number and listened to the "complete your survey on line" statement for over 9 minutes before a person picked up the phone.

MARK P.
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shawn M.
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no uhaul supplies like papaer

michael T.
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Location is actually a tool store.

Frank S.
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Customer did not leave a comment.

JOSEPH Y.
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Everything was easy fast and perfect...to make it any better they would have had to move my stuff for me !! Best u hual experience ever!!

Elizabeth M.
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Customer did not leave a comment.

Anthony K.
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could have walked out to the truck instead of saying it's out in the lot. Also when I asked about any damage on truck he said noted but never showed me where it was documented. I held my breath that the little x's on the truck meant it was documented.

Michael S.
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Couldn't get lights to work. They let us leave anyway to drive 1200 miles.

jessicer P.
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KERRY S.
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DAVID W.
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U-Haul personnel were very helpful, going above and beyond to make alternate arrangements and giving an "add-on" that also helped.

Erik B.
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CHRISTOPHER F.
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Angie G.
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Danny C.
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SHARON V.
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Stanley C.
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juan S.
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DARLENE B.
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Have moving supplies in this location such as mattress covers and tape

HUEY W.
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In the truck the sign (tell us we can revive $25. Back for sweep and clean out the truck) not at this location the man checked me laugh at me and then charged me $5. more!

amanda K.
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CHARLES B.
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BOB S.
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Robert W.
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piara M.
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MARGARET B.
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No feedback required to improve.

David K.
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Customer did not leave a comment.

Katrina F.
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Customer did not leave a comment.

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