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Isabel S.
Customer Reviews for WestStar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is a gas station with a hectic flow it seems. They weren't able to take payment right away and tried to do it multiple times before switching to a mobile device. The overall experience was crazy since I went to 3 different U-Haul locations in order to get my request fulfilled because U-Haul booked w/o having the rental available
NELSON X V.Excelente service
Armando G.Parking lot
MARIEBETTY J.The truck leaked in the front and the back.
micaela H.When you return the truck you should be able to get a receipt .for return vehicle..
Tyrone W.Friendly staff and quick process. Highly recommended.
Zoltan K.Buena atención
Isrrael J.Was really easy rent the van , the service was fast and the van was really clean. 😊 thanks.
Yorleni P.Always have good experiencer at WestStar.
Michael M.Great customer service!!!!
Sandra V.Al camión le hacia falta la carreta para mover cosas eso ayudarÃa mucho al cliente
Felix H.Very friendly and profesional
ROBERTO D.The area is extremely congested, you can't even exit the premises without having to wait over 20 minutes for people to finish filling up industrial 18 wheel trucks. There is no space, not even a parking lot, it's literally a gas station in the middle of little Havana.
Jorge G.The parking was not clear, first they told me to park in a place that wasn't big enough for the truck, besides that I would say it was ok
Diego A.The only driveway entrances were closed off with caution tape and cones while staff were power washing the pavement. The staff was VERY NICE but it was definitely a run down area with houseless folks soliciting behind the station and a very complicated parking situation for the uhaul. Again, the guy who helped us was incredibly nice. Wouldn't come here as a family though.
Brennan R.Remove the option to rent a truck/van from the website if you do not offer the service, (drop off at a different location)
Henry C.Everything was super easy thanks 👍
George G.Great!!!!
Luis P.The customer assistance was very pleased
Jorge A.Me cobraron 2 veces el servicio de la van en mi tarjeta!!! Esto que cosa es?! Necesito que me devuelvan mi dinero
carolina V.Todo muy bien
Rolando R.Excelente trato
Roberto D.Okay
victor L.Excelente servicio
Jesus R.Everything was ok, great experience in general terms.
Juan R.Great service!!
Ricardo L.I was rented a 26' truck with 4 nearly bald rear tires. I sent in a message stating this but I didnt have another vehicle available. The only response i received was a message with the co tact number for roadside services. I found out that even though i messaged that the truck had bald tires it was still scheduled to be given to another one way trip customer going to Indiana. Fortunately i showed the tires to the folks where i returned the truck and they said they would remove the truck from its scheduled trip.
Joseph F.The entire experience was great and Brandy is the BEST!!!!!
MICHAEL M.They didn't gave me the correct truck, the information that was on paper didn't correspond to the van I used. I made the mistake of not documenting the mileage and pictures of the van I took when I left the facility. After returned the van I was charged more because the person that used the van that was in my reservation drove more than a 100 miles
Samuel L.great centrally located station
JUAN S.They charged my card for $400 and sent no bill or explanation of charges!!
Alain G.Very helpful, friendly and people are great helper
Jairo C.Roaches everywhere
Aimee M.We tried to connect our SUNPASS transponder to the tag on the truck but couldn't. The tag was associated with another transponder for some reason. We were concerned we would incur additional fees even though we used our own transponder.
Judy J.Absolutely nothing! It was quick, easy and reasonably priced. I would recommend and use again when needed. Thank you!
Victor S.The woman in the gas station was so kind and patient.
Alexis A.There wasn't much space for returns but we were able to make it to work.
MARK P.The location is a gas station so when the back is full of Uhaul trucks there is no we're to park I find an open space and as soon as I walk in I get told in a very hostile way I cannot park there and to find another spot, I cooperate and ask where the truck should be parked every spot they mentioned was already taken… I tell them that and them I am told to park it across the street I park the truck so that I am not in the road and once I go back in you guessed it I'm berated by the people inside that I cannot park there. I then tell them to park it themselves but nope they tell me to move it again at this point I'm visibly upset but I ask where to and they point again to another spot…. I go back outside move the truck come inside and finally all set. My problem with this is if you can't handle running a Uhaul and a gas station either hire more employees or stop running a Uhaul. I wish I could leave a worse review than 1 star they're attitude and snarkiness was horrible and not to mention the service.
ZACHARY M.the personal was friendly. But the service was terrible.
Miguel C.Truck needs an alignment because it was shaking so bad and really waste too much gas and we take forever to get to destination but besides that not bad service.
YURIS P.Best service
LUIS B.All good
NARCISO R.Truck needs severe maintenance. Brakes are bad transmission needs attention
Jamita M.The service was excellent, the attendant was courteous.
VICTOR A.The staff was efficient kind and friendly. The Van was dirty and the gas tank was not full as in other stores. However, the van was easy to drive and comfortable. Prices are reasonable. Please clean the van frequently and keep the tank full!! Thanks for your service.
edda A.When I got the trailer to my home to load I noticed the right front tire looked visible low.I got my tire gage to check.It had zero air pressure,and I mean 0 . I checked the others and found the left rear tire had 28psi.both of the others had the prescribed 65psi. In your sales information you did not mention there's no ramp,even though there's information poster on the inside wall telling how to deploy it.Also there's no tongue jack meaning a very heavy lift off and on in order to remove it so we could load my pickup with very heavy stuff up a ramp .I feel as if you put my life in jeopardy with the low tires.Just think what could've happened on my 300 mile journey had I not checked.The other items, the ramp and the tongue lift is a poor business decision if not outright neglect for the clients safety.It took almost 30 minutes for the paperwork.And I'm registered with my card on file.
thomas H.