La señorita que me atendió fue muy profesional y atenta realmente me sentí satisfecho, gracias
MIROHIN D
Customer Reviews for WestStar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered a Rolling Cart to make my moving successful but the concessionary did not had it and no refund was made. Also I pour more fuel that what was giving and no refund was made.
OSCAR JGreat staff and service. Anna was cheerful and helpful.
AHMED AMobile app keyless
Amparo II was overcharged for a cleaning fee when the truck was left extremely clean and in perfect condition.
KAREN Rson los mejores
OSIRIS GBuen servicio y rápido
Jose CThose guys were great gracias
MIZAEL OThe windshield needs to be cleaner
ROGELIO FCustomer service very good
GERARDO SGreat job
Auguste AClerks were kindly and friendly but they are busy with the gas station clients that result at time delay and Uhaul customers must wait long time.
JUAN RThey took to long on giving the truck. They where flexible in explaining final price.
Daver ROnly recommendation is to exterminate the vehicles sometimes
ANGELA FThis is the second time I have to call road assistance in the middle of the trip because the wheels and tyres of these trailers are old and not well maintained. Totally unbalanced and deformed, shaking the trailer up to the point we lost the tread layer completely and had to call road assistance which was actually fast and efficient
PATRICIO DCálida en todo
LINO SFriendly staff
Melisa ENothing.
Mavel RCheck engine light on.
EARL MLas chicas que atienden y el señor que te entrega y explica cómo usar el camión y el auto transport son muy amables y atentos
JORGE LLa mejor atención y el mejor equipamiento los tienen ellos
jhon aThey closed the contract 2 days later. That was the only thing I didn’t like. I wasn’t sure if everything was alright till then
Franco BMantener esa atención
Dariuska DGreat customer service and suggestions on what would be the best course to take for the money. Would come here only when I need another truck.
Oswald TNice Ladies with good customer service
CARLOS PI originally booked the van at a different location. When arriving there I was told the van was not available, and I had to go to another location from U-Haul. I would have appreciated the know this upfront to save time and costs on Ubers
Albert JThe truck was very dirty and had a damaged light!
LEONARDO BTrato recibido excelente y calidad de los equipos insuperables
Omar AGreat service and attention.
Alberto SVery helpful staff! Love the fact that the location is open 24 hours for returns.
MAX BThe employee first gave me the wrong vehicle and then gave me a truck with broken windshield wipers. I asked to have them fixed and she just put the wiper back on and said it was fixed. Part way through my drive it started pouring and I turned the windshield wipers on only for them to break and leave me with absolutely no way to see where I was going. It was a nightmare.
SARAH HThe location is a gas station with a hectic flow it seems. They weren’t able to take payment right away and tried to do it multiple times before switching to a mobile device. The overall experience was crazy since I went to 3 different U-Haul locations in order to get my request fulfilled because U-Haul booked w/o having the rental available
NELSON XExcelente service
Armando GParking lot
MARIEBETTY JThe truck leaked in the front and the back.
micaela hWhen you return the truck you should be able to get a receipt .for return vehicle..
Tyrone WFriendly staff and quick process. Highly recommended.
Zoltan KBuena atención
Isrrael JWas really easy rent the van , the service was fast and the van was really clean. 😊 thanks.
Yorleni PAlways have good experiencer at WestStar.
Michael MGreat customer service!!!!
Sandra VAl camión le hacia falta la carreta para mover cosas eso ayudaría mucho al cliente
Felix HVery friendly and profesional
ROBERTO DThe area is extremely congested, you can’t even exit the premises without having to wait over 20 minutes for people to finish filling up industrial 18 wheel trucks. There is no space, not even a parking lot, it’s literally a gas station in the middle of little Havana.
Jorge GThe parking was not clear, first they told me to park in a place that wasn’t big enough for the truck, besides that I would say it was ok
Diego AThe only driveway entrances were closed off with caution tape and cones while staff were power washing the pavement. The staff was VERY NICE but it was definitely a run down area with houseless folks soliciting behind the station and a very complicated parking situation for the uhaul. Again, the guy who helped us was incredibly nice. Wouldn’t come here as a family though.
Brennan RRemove the option to rent a truck/van from the website if you do not offer the service, (drop off at a different location)
Henry CEverything was super easy thanks 👍
George GGreat!!!!
Luis P