Customer Reviews for Westbrook Lanes
(U-Haul Neighborhood Dealer)

449 reviews

3156 51st Ave   Columbus, NE 68601
(HWY 81 & 51st Ave)

(402) 563-0372

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(402) 563-0372

3156 51st Ave
Columbus, NE 68601
(HWY 81 & 51st Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
4.0

Customer did not leave a comment.

JARED H. 
Rating:
4.0

Customer did not leave a comment.

JARED H. 
Rating:
3.0

Sign (s) on exterior and interior of property indicating whereabouts for Uhaul check-in.

RICHARD C. 
Rating:
4.0

it's a bowling alley so uhaul is their secondary business.

Gregory H. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Nothing, as everything was easy, no issues. Thanks !

DEAN H. 
Rating:
5.0

Everything was great!

CHRISTOPHER W. 
Rating:
4.0

Customer did not leave a comment.

PHILIP P. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
3.0

Customer did not leave a comment.

Akash S. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
4.0

It was well-lit which was nice since we had to drop off at night.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

JANE S. 
Rating:
5.0

Was not happy that I had to drive an hour to go and pick up the vehicle that I had made reservations to pick up in my home town. If you were not able to provide a vehicle then why take a reservation for it.

Daniel H. 
Rating:
5.0

This People is very nice

Lázaro H. 
Rating:
5.0

Customer did not leave a comment.

Yayris V. 
Rating:
2.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

This People is very nice

LAZARO H. 
Rating:
5.0

This People is very nice

Lazaro H. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

John at this site and the young lady on the phone made this a easy and helpful experience. Thanks.

KEVIN F. 
Rating:
3.0

Relax and bowl a few games after your move. : )

Richard S. 
Rating:
5.0

Customer did not leave a comment.

tara B. 
Rating:
3.0

Customer did not leave a comment.

Gray W. 
Rating:
5.0

Service was fast, excellent customer service

OSCAR P. 
Rating:
5.0

Didn't have anything available in the town or any town near where I needed a truck. When I called uhaul and asked if they had a way to help someone out on mileage they said “it's not our problem”. John in Columbus took care of me. Gave me a good rate and did what he could to help out. Went out of his way to help.

Joshua V. 
Rating:
2.0

Numerous problems, not a good experience. Truck box where you put your stuff was filthy when I picked it up with dirt, grass, and mud and had NOT been cleaned after previous renter. I had to do it myself. Lock on back truck door did not work which meant I couldn't secure my stuff. Also, when I went to turn in because they had another rental scheduled, which I was warned absolutely I could NOT be late with it though I wasn't done with it, I waited 2.5 hours for someone to show up, only to find next renter then said he didn't want it. I lost a day's worth of time as I halted everything to get the truck back on time and was charged the full amount with no correction or compensation added for all I'd been through. Very bad experience!

monty S. 
Rating:
4.0

Customer did not leave a comment.

Cody K. 
Rating:
3.0

Customer did not leave a comment.

Ronda G. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
4.0

Customer did not leave a comment.

EARL P. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
3.0

Customer did not leave a comment.

Erika M. 
Rating:
3.0

Took longer then other locations to get keys and be on way.

Wilbur Y. 
Rating:
5.0

Customer did not leave a comment.

Cori L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D G. 
Rating:
4.0

Customer did not leave a comment.

DALE B. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Customer did not leave a comment.

Tenley J. 
Rating:
5.0

Customer did not leave a comment.

Rhonda W. 
Rating:
5.0

The TPS was malfunctioning. Either new tires were put on or were not sync'd.

Ethan F. 
Rating:
3.0

Communication with location prior to pickup so they know you are taking the U-Haul out of Columbus. We had a long delay as the man at Westbrook lanes told us his U-Haul were for local use so he had to call to get someone follow us to move out of town. The U-Haul was clean but didn't run very well. Barely made it up a hill and bounced with every bump in the road. Had a table and a lamp damaged from the trip to Hickman NE for Columbus.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Everything was great! The trailer was there ready to pick up and check in/checkout was quick and effecient!

Phil P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
4.0

I think it's crap that we had to pay the per mile fee, and put gas in it and had to return it back to Columbus when Norfolk was 15 miles closer.

Bobbi M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Gentleman running a one man show during pandemic ... great job!

Tedda M. 
Rating:
4.0

Agent had trouble with the uhaul computer application so rental processing was delayed.

gene H. 
Rating:
5.0

John was very helpful. The card services were not working. Had to use atm to get cash to rent trailer. When open trailer we had to mop as the floor was dirty.

Lee O. 
Rating:
5.0

Customer did not leave a comment.

Nick L. 
Rating:
4.0

Customer did not leave a comment.

RACHELLE O. 
Rating:
4.0

Customer did not leave a comment.

Jensi C. 
Rating:
5.0

The unit was ready for pick up. However, the exterior was dirty with built up mud and dirt. Tank was at 3/4 full.

kelly A. 
Rating:
4.0

Sometimes the locations that are not actual Uhaul locations do not have the moving materials that are needed. Otherwise things went really well.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

ron S. 
Rating:
5.0

Customer did not leave a comment.

Janette W. 
Rating:
5.0

Customer did not leave a comment.

Arthur D. 
Rating:
4.0

Make sure truck bed is swept and clean. Blankets inside were not folded.

Daniel S. 
Rating:
5.0

Nothing really. They were super helpful and very thorough with helping me get things hooked up to final check in.

John H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer O. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Dollie was not available to rent.

mike G. 
Rating:
5.0

Customer did not leave a comment.

Chad P. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
2.0

Not over charge me 1 dollar per mile for in town use . That is obsured.

austin S. 
Rating:
3.0

Customer did not leave a comment.

Bryce J. 
Rating:
5.0

Customer did not leave a comment.

BRAD G. 
Rating:
5.0

Thank you for providing this service at this challenging time.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Lauren K. 
Rating:
4.0

Customer did not leave a comment.

Jenny S. 
Rating:
5.0

Great service, super helpful, 5 stars all the way!

rich B. 
Rating:
5.0

The man who helped us was very helpful, kind, and infomative. Renting the truck was a good experience. However, we would like the Uhaul website to tell us as we are processing the request that the location we originally signed up for does not have the size of truck we wanted. We received a call from regional Manager telling us we would have to go across town to get the truck. Bummer!! But the man at the new location was very nice to work with.

Robert T. 
Rating:
3.0

Customer did not leave a comment.

DIANA D. 
Rating:
1.0

I was just charged $1500 for equipment I returned over 3 months ago

Alam K. 
Rating:
3.0

The truck was not ready when I went to pick it up the previous renter didn't want to drive in the snow. It was still loaded and locked. I settled for a smaller truck and a trailer. It worked out.

Marty K. 
Rating:
5.0

Customer did not leave a comment.

jeffrey R. 
Rating:
5.0

Very friendly and helpful.

Doug W. 
Rating:
1.0

The person behind the counter was VERY ill equipped to check someone in to rent a uhaul via the uhaul system. I will not EVER utilize them in the future for a rental.

JANE P. 
Rating:
5.0

Checkout of the vehicle was super fast and the gentleman who waited on me was very friendly and helpful. Greatly appreciated the experience!

Julie M. 
Rating:
5.0

Customer did not leave a comment.

STEVE D. 
Rating:
5.0

It took a little while for them to get through their checkout process on the Uhaul system, so I had to wait a bit. 2 guys were working on it together. Staff was very courteous...

Eugene V. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

gene H. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Karl A. 
Rating:
4.0

Customer did not leave a comment.

Aaron J. 
Rating:
5.0

Everything was great

kevin F. 
Rating:
5.0

The trailer tongue is far too heavy for one person to lift and connect to a hitch without injuring themselves. Why can't your trailers have some sort of trailer jack to help with supporting some of that weight? Please consider doing something for the safety of your staff, your local shops staff that act as U-Haul locations, as well as your customers. I should not be concerned about unhooking if the need arises due to the weight of the tongue and no proper way to unhook while I'm renting your trailers. I've rented many times but I've always had someone to help me but this trip was just my small children and I. I will plan on using this location again for my uhaul services but would like a more user friendly jack to my trailer. Thanks.

Michaela N. 
Rating:
4.0

Customer did not leave a comment.

Brenda J. 
No reviews have been submitted for this location.

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