Customer Reviews for Westbrook Lanes
(U-Haul Neighborhood Dealer)

550 reviews

3156 51st Ave   Columbus, NE 68601
(HWY 81 & 51st Ave)

(402) 563-0372

Hours

  • Mon–Fri
    8:30 am–6 pm
  • Saturday
    10 am–5 pm
  • Sunday
    11 am–4 pm

Services at this Location:

Contact Us

(402) 563-0372

3156 51st Ave
Columbus, NE 68601
(HWY 81 & 51st Ave)

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–6 pm
  • Saturday
    10 am–5 pm
  • Sunday
    11 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RICKY J. 
Rating:
5.0

I paid for a dolly and it was not in the truck. The truck also smelled like weed when we picked it up.

Kaylee J. 
Rating:
5.0

Customer did not leave a comment.

Tim Z. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
3.0

U-Haul charged me for 2 days rental instead of 1, like I was told from the personnel at the pickup location. I was very disappointed!

COLE B. 
Rating:
5.0

Very professional and courteous.

DAN W. 
Rating:
5.0

Customer did not leave a comment.

Guillermo C. 
Rating:
5.0

I had some issues with the U-Haul app where I could not make the check, so I end up at the counter, my recommendation is that in the app there should be a message that if it is not possible to do it online go to the counter, probably it is obvious but I expend a lot of time figure if it was a problem with the app, my internet, my phone or just that I need to make all the checks at counter

Guillermo C. 
Rating:
5.0

I had to have the truck a couple days longer then I expected. I was very pleased with the over all price. This is the second time I used Uhual. Will be using them again!! Very pleased customer!!

reeca E. 
Rating:
3.0

The windshield was filthy and not just with rain drops but bug splatter and bird droppings. The tires were not inflated to the proper level by quite a bit. The truck warned me about it so I filled them to the proper level.

Leslie C. 
Rating:
5.0

Outstanding place and very helpful.

DEAN C. 
Rating:
4.0

You do everything they ask for .. Plus put the right amount of gas back in the the truck and they still change you extra money.. Off your credit card..

Michael R. 
Rating:
5.0

John was very friendly and accommodating. No complaints!

Anja K. 
Rating:
5.0

Trailer had strong smell of pigs or livestock inside.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Corinne M. 
Rating:
5.0

The staff was great. They were very helpful.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

Vanessa L. 
Rating:
3.0

Uhaul agent was not very friendly, but they gave us a free upgrade on our truck.

John G. 
Rating:
5.0

Customer did not leave a comment.

NANCY L. 
Rating:
3.0

You kinda screw people over with your quotes. You quote allotted mileage for one way long distance trips, from only where they are moving from, and too. You don't include extra mileage, for the trip to get the uhaul from the pickup location or to the drop off location. So, I had to pay for an additional 25miles, that weren't in my control. Plus, additional equipment that I requested or ordered, were not included, so it made the move more challenging for heavy pieces of furniture.

Shiloh R. 
Rating:
5.0

Customer did not leave a comment.

Nick L. 
Rating:
5.0

Customer did not leave a comment.

Wendi P. 
Rating:
5.0

Customer did not leave a comment.

TOMAS E. 
Rating:
5.0

Truck rides very very very rough!!!

DALE B. 
Rating:
5.0

Customer did not leave a comment.

Joan C. 
Rating:
1.0

I asked to have a car dolly so I can pull my truck behind my RV I spent $60 on my mechanic to have the drive shaft disabled I get to the U-Haul and they don't have a car dolly he's got a car trailer three of them which I did not want and I did not have time to wait around for him to find me an actual car dolly the extra weight of the trailer was too much for my RV and it tore up my transmission so no I'm not happy at all

bryan M. 
Rating:
5.0

Customer did not leave a comment.

Denyse M. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Westbrook was an easy location to find and access. Staff were very helpful in completing the check-in.

Gary G. 
Rating:
5.0

Easy access, mgr was great and assisted in getting hooked up and on the road.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

The cab of the truck not clean. The sun visor was broke on drivers side. Overall of the truck sort of beat up.

Jeanne A. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Frank W. 
Rating:
3.0

See comments for pick up location

Casey P. 
Rating:
5.0

Customer did not leave a comment.

Randall F. 
Rating:
4.0

Customer did not leave a comment.

Todd Q. 
Rating:
5.0

Customer did not leave a comment.

john E. 
Rating:
4.0

Customer did not leave a comment.

Gladys N. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Excellent experience at this location!

Katherine R. 
Rating:
3.0

Could have helped unhook trailer.

Tom K. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Eduardo V. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Bryn R. 
Rating:
5.0

The original location was closed where originally supposed to pick up. Went to the other location in town. It was a very busy location on Saturday afternoon. This gentleman in Columbus Nebraska bowling alley uhaul location was very nice. Truck very noisy like no exhaust. Long noisy ride. .

mark N. 
Rating:
5.0

Customer did not leave a comment.

Dena G. 
Rating:
3.0

Customer did not leave a comment.

Toni B. 
Rating:
3.0

The original drop off point was closed until April 20th (my drop-off was the 15th) and the phone number to call for assistance had a full mailbox and would not let me leave a message. Had to find another location and the person there was busy dusting the bowling lanes and told me to just leave my paperwork and key on the desk. No one actually "checked" the truck or trailer when I turned it in.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Truck performed as expected (26 ft.) Everything was good.

Gary W. 
Rating:
5.0

Nothing. Everything went smooth

Kerie B. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
3.0

Customer did not leave a comment.

Larry J. 
Rating:
4.0

Very helpful

Eldon J. 
Rating:
4.0

Uhaul app failed to allow me to self check in and pick up.

Todd D. 
Rating:
3.0

When it's a long trip sometimes it would be better if I had just a little longer with the U-Hauls so I was not so crunched on time to get it back long trips like that makes you tired then you have to unload when you get there.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

KELSY S. 
Rating:
3.0

Customer did not leave a comment.

METZ K. 
Rating:
4.0

The experience was pretty much as expected. The check in process was streamlined and efficient. Definitely would use Westbrook Lanes if the truck rental origination location was Columbus, NE

Steven W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

He was very busy with the business at which the uhaul was located so doing several jobs at once so it took a long time to checkout

THOMAS H. 
Rating:
5.0

Owner was easy going and understanding. I got behind schedule and he gave me another day of rental time with out making a problem or any issue with it. Very appreciative of service like that for me and made it less stressful for me. Thanks for your services and kind man I dealt with.

DUSTIN S. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

KIARA Z. 
Rating:
4.0

WAITING ON THE PHONE FOR OVER AN HOUR AT 1-800-GO-U-HAUL SUCKED !!!!!!!!!!!

GARY B. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Smooth process in dropping off. Although the location was after hours , the key drop off box was very visible and directions were clear .

Muhammed W. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
1.0

They work very badly, I rent it from Friday to Saturday and I deliver the same Saturday and they said they had delivered it on Monday morning and they even charged. They do not have control of their equipment, I call a claim and they told me that in 48 hours they would call me and nothing

Jose A G. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
2.0

Have a better way of being available and not make the customer wait so long to be helped at the front desk.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

ROBBERT J Q V. 
Rating:
5.0

The back-end of the truck jumped around a lot when I left--I thought it was the roads and the size of the rig. But after driving on some other rough roads, I said, there's no way it could be this rough normally; a persons belongings would be broken. I stopped and checked the tires and that's when I found the inside tire was flat. It took an hour plus to get the repair done--okay. But, Uhaul did nothing to discount the time loss. The guy at the desk said to call for a discount on my next rental. Yeah, I'll need to rent again, but that does nothing for me personally to make it right, nothing.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Kent C. 
Rating:
1.0

Waited forever for someone to help and then the guy had to put all of my information in again and take my card again when I had already done it online. Then my drop off times had changed and I had to re put in my preferred drop off location. Glad I don't have to go back there again.

Dax R. 
Rating:
5.0

Customer did not leave a comment.

Chase G. 
Rating:
5.0

Seamless return, staff very helpful and courteous

Tony L. 
Rating:
5.0

Customer did not leave a comment.

kristina F. 
Rating:
5.0

Customer did not leave a comment.

Erik K. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Specifically asked if we could drop vehicle off in Omaha was told yes then found out we could not and the owner tried to lie about it. Vehicle not clean nothing was tied town or locked. Was a crappy experience all around.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Derek F. 
Rating:
4.0

Customer did not leave a comment.

Lloyd B. 
Rating:
5.0

When I first arrived, I was a little confused since it was a bowling alley. Maybe, you could put a sign or two on the doors so people will be less confused in the future. Otherwise, the vehicle was pristine, gas tank was full. I would definitely recommend this place!

CLAY S. 
Rating:
3.0

The vehicle was not at the reserved location and was not swept out and the blankets were scattered in the back.

Jess N. 
Rating:
4.0

Ensure the equipment request, i.e. appliance dolly, is available when customer books online. Double check vehicle instruments. My 15' box truck would not come out of low-tow mode even with several attempts to properly disengage with column shift push button.

Duane J. 
Rating:
5.0

Westbrook staff is amazing!!!!

Christy L. 
Rating:
4.0

I had trouble shifting from park to any gear. I recommend this unit have it's transmission checked.

Lloyd B. 
Rating:
5.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

Customer did not leave a comment.

todd B. 
Rating:
4.0

Customer did not leave a comment.

Garry K. 
Rating:
1.0

Used it for a hr put gas was not at the right mark went a block and gas was lower

JOSE H. 
Rating:
4.0

Customer did not leave a comment.

TROY E. 
Rating:
5.0

Customer did not leave a comment.

LORISSA H. 
No reviews have been submitted for this location.

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