The location didn't know what was going on, and the trailer was greasy on floor inside.
Customer Reviews for Westend Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westend Automotive
Everything was excellent again!
I was in limbo for two days because they took the keys and said the check-in was only done online. The facility is dirty and unorganized. Helping the customer seems to be a very low priority. I would never have any further dealings with this franchisee.
The key drop was not clearly marked (and was about 1 foot above the ground), so it took me 3 times circling the building to find it.
No one to check me in. Mechanic at shop,said to drop it off anywhere. I took photos of the trailer and blankets to document everything.
I had to drop of my truck in a completely different location then where I picked it up and the guy at the drop off location who says he's the owner was not very nice.
I was over charged an additional day and extra mileage. Per my contract I was 1 mile under and returned vehicle 5 hours earlier then scheduled. At drop off location...I called them at 830 am was told they would be there at 9... I waited and owner showed up finally at 930 am and was on phone arguing with someone. Very very unprofessional. Called uhaul and they connected me to him....still haven't heard anything as to a remedy.