Good afternoon we have removed the promissory note for the extra charges. We Apologize for any inconvenience and thank you for renting with us. SUZETTE TASHANNON ORTIZ <suzette411legal.pro@gmail.com> Thank you for your customer services and keeping our communities safe.
SUZETTE O
Westend Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mishawaka, IN 46544
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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No one was there when we got there (during normal businesses hours), another person was also waiting, when I called no one answered. After a few minutes someone called me back and I said I need to drop off my trailer and they said just drop it and go. I didn’t know how to unhook so I had to call my brother in law to help.
REBECCA GI would leave 0 stars if I could. I have never had issues with U-haul but this location was horrible. I set a reservation early just to get there at the reserved time to no keys in the truck. Finally after getting on the phone with a u-haul rep after a 23 min wait they said they could find another location for me or reschedule the reservation. Then the guy connected to the site started to call me as well on the other line just to say he would bring the keys in 15mins because he didn’t know I had a reservation but it took him 30mins to get to me. After getting the keys, I went a total of 8 miles and refueled, just to be charged $47 extra dollars for fuel which is completely incorrect since i returned it with the same fuel as my start photo. Now i’m wasting time on the phone with customer service trying to dispute it. Save yourself the headache and please just stay away from this location.
aaliyah tCharged me 70$ when I only drove 30 miles should’ve been only about 45$ with cost of truck and miles. They always overcharge and are never true on their word. Do not recommend U-Haul at all and will not be using in the future
Austin CThe location didn’t know what was going on, and the trailer was greasy on floor inside.
Matthew G