Customer Reviews for Western Nebraska Storage
(U-Haul Neighborhood Dealer)

205 reviews

2440 N 10th St   Gering, NE 69341

(308) 436-1759

Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(308) 436-1759

2440 N 10th St
Gering, NE 69341

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employee was very friendly and helpful.

Kraig W. 
Rating:
5.0

Customer did not leave a comment.

Leo U. 
Rating:
5.0

Need to work on your mileage, a person spends a small fortune to use your trucks. Then ends up paying more .

Brenda M. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

I did not like how I "reserved" a truck and trailer at one location and then a couple days before we moved we were told they didn't have them and we had to go to two different locations to get the truck and trailer. I wish I knew they wouldn't have been available at the same location sooner.

Rebecca L. 
Rating:
5.0

Customer did not leave a comment.

Wilbert Q. 
Rating:
5.0

Pleasant and very helpful..great place to do business..

Wilbert Q. 
Rating:
5.0

Customer did not leave a comment.

Willie Q. 
Rating:
2.0

Make sure the trailer is locked in and hooked up correctly

James M. 
Rating:
5.0

very expedient

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
4.0

Customer did not leave a comment.

Riley R. 
Rating:
3.0

Customer did not leave a comment.

RENAE B. 
Rating:
3.0

I tired quickly of the website. Cumbersome unless you create an account. If you mess up your phone so you can't upload your location or photos you can't use the automated features. I hope it's is a long time before I ha e to rent another trailer again

Dennis S. 
Rating:
5.0

Nothing. Everything works out perfectly.

Belinda M. 
Rating:
5.0

Nothing. Everything was great.

Jerry C. 
Rating:
5.0

Very nice place very professional will rent again. If your looking to rent a Uhaul please give Western Nebraska Storage. 5 Stars

daniel R. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

michaela G. 
Rating:
4.0

Get the uhaul website working better. It was too complicated and never did get things quite right.

ronald N. 
Rating:
4.0

Make the uhaul website easier and more workable. Also provide the equipment reserved. The moving help team for loading was fantastic.

ronald N. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

John Matthew H. 
Rating:
5.0

Customer did not leave a comment.

lewis H. 
Rating:
3.0

No one answered a phone call or returned a call about a drop off question. However it was a Sunday.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

John Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan F. 
Rating:
4.0

Customer did not leave a comment.

Kelli J. 
Rating:
3.0

The service was shotty, they made me drive an hour to pick up a uhaul and then to another location to get a trailer because the uhaul I ordered was not available. I got a call from a person at uhaul who was a complete jerk to me. I don't think I'll be using them again in the future.

Ashliegh B. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Super nice attendant.

John H. 
Rating:
3.0

Customer did not leave a comment.

Rachel L. 
Rating:
4.0

Customer did not leave a comment.

REGINA R. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Staff person was very pleasant and helpful.

MARY S. 
Rating:
5.0

Uhaul is way too expensive. There's no reason for how expensive it is to rent a truck for any length of time. You should give discounts for cash too.

Kasandra Z. 
Rating:
5.0

I don't think it could be any better! The people were awesome, the equipment in excellent shape.... thank you!!!

Debra Y. 
Rating:
5.0

Customer did not leave a comment.

Jordan W. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

I am the secretary for WNCC and Clara is my contact person at the Scottsbluff location and she is WONDERFUL to work with. Thank you guys for your quick and awesome service!

wn C. 
Rating:
5.0

Dropped rental after hours, location was clean and easy to find. Great instructions on the rental drop process.

Wyatt H. 
Rating:
3.0

When someone from uhaul say's they will take care of it," don't worry about it" then by the time I check the truck in it should be taken care of. Lost a little sleep over a balance of 10k vs what it should have been $170.00 no one called back I went in the next business day and made sure what the bill was and that it was done. The place we dropped the truck off at was great.

Devin M. 
Rating:
5.0

Everything worked great! No issues! Thank you!!

LEO Y. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Good as it is now.

Jim M. 
Rating:
5.0

This was not the original drop off location which was a con. If you care enough you may even follow up. The supervisor and corporate left much to be desired.

richard B. 
Rating:
4.0

Customer did not leave a comment.

Kurt V. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Jacob L. 
Rating:
1.0

Gering Uhaul was awful. we had an appointment to pick up our uhaul at 10am. When we got there no one was there. I called 5 times, left voice mails each time. No one called back. Even the main uhaul call center couldn't get a hold of the Gering location. Luckily my boyfriend knows how to attached the trailer to trucks. We had to do it ourselves.

Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Woodrow D. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

We had a great experience renting our U-Haul truck from Western Nebraska Storage in Gering, NE. Carla was very friendly and professional. The truck was clean and ready to go as promised. Thanks for the great customer service all around.

Jerry J. 
Rating:
4.0

Customer did not leave a comment.

UGENE B. 
Rating:
2.0

Trailer lights did not work. This costed me extra time and was not able to drive at night. Picked up uhaul on a 1/4 tank. The steering wheel was off center and it was very hard to drive like that. The price was a lot higher than I was quoted on the phone. It was set up to pick up in alliance but at last minute I was told I had to pick up in gering nebraska this costed me 108 miles to pick up truck.

Michael B. 
Rating:
5.0

The Office Manager and also the Owner are very kind and helpful!

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

lindsey H. 
Rating:
4.0

Customer did not leave a comment.

Janet R. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE S. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Wonderful customer service. Carla is amazing at her job, she is very pleasant and answered all of our questions. We will go back to see her in the future.

SARA B. 
Rating:
5.0

Customer did not leave a comment.

Leonard C. 
Rating:
4.0

Customer did not leave a comment.

LEONARD C. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
3.0

Closed. So just dropped off trailer.

Sandy H. 
Rating:
3.0

Customer did not leave a comment.

TODD R. 
Rating:
3.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

Dale A. 
Rating:
3.0

The truck needed to be swept out which I did before I loaded any furniture The furniture dolly was not in the truck which they loaded for me when I asked.

Rich B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
2.0

Only one person on duty, clearly my check-in was not her priority. No one available to help me unhook or to push the trailer back into a very tight parking location. They seemed to have a great deal of equipment on a very crowed lot.

Larry B. 
Rating:
5.0

Personnel was very friendly at this location. However, this is not the location I originally scheduled to pick up the truck. I was originally scheduled to pick up the truck in the town where I live. I had to change a lot of my plans to go pick up the truck in Nebraska instead of Wyoming.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Carla was very helpful and has a great personality

MARTY H. 
Rating:
1.0

Car trailer did not work and there was glass in the U-Haul that was all over the floor

william W. 
Rating:
5.0

Customer did not leave a comment.

mike H. 
Rating:
3.0

We dropped off the truck after hours, so it was dark by then and difficult to find. There was no lit up sign and we weren't really sure where to park the truck, because it was such a small lot. The key drop off sign just said to park it in a legal parking spot, so we did the best we could.

Tim S. 
Rating:
4.0

Customer did not leave a comment.

CHUCK E. 
Rating:
3.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Truck was clean inside but I had to clean the windows.

TOBY M. 
Rating:
5.0

Customer did not leave a comment.

gregory A. 
Rating:
5.0

Customer did not leave a comment.

robert Z. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
3.0

I would have liked to have the trailer inspected while still there. Maybe a print of or email to confirm the drop off.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

The person who checked me out was pleasant. So, the issue was with the equipment. It was dirty and in disrepair. The A/C stopped working about 2 hours in to the trip. The truck's axle seals leaked all over my driveway and the truck smoked excessively. It rained the first night and the truck was full of water the next morning. So, people were great but the equipment was terrible.

Tadd G. 
Rating:
3.0

See comments for Ogallala. This was not the retailers fault. Don't promise what cannot be delivered. A better solution would have been to let me pickup my trailer in Lincoln NE and only charge me round trip charges. Fortunately I was able to drop off the trailer unattended on a Sunday. I have kept pictures of the condition of the trailer as dropped off. On the positive side, this trailer was in excellent condition and had obviously benefitted from a lighting and wiring upgrade. The last time I rented your trailer blew fuses on my Yukon.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE Q. 
Rating:
2.0

UHaul changed drop-off locations without consulting us therefore we incurred extra costs at dropping the truck off and we had to reschedule appointments at short notice:...not a good experience at all

Lynette R. 
Rating:
5.0

I had taken photos of the dash and inside and deposited the keys and contract in the box before I realized there an online return form. It would not let me upload the pictures I had taken only live pictures which were not possible since the key was already returned. How may I submit my photos or are they necessary? Otherwise, excellent experience, Thanks!

Patty B. 
Rating:
3.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Jenna N. 
No reviews have been submitted for this location.

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