Customer Reviews for Western Reserve Flag & Sports Ltd
(U-Haul Neighborhood Dealer)

143 reviews

493 E Western Reserve Rd   Poland, OH 44514

(330) 729-1389

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 729-1389

493 E Western Reserve Rd
Poland, OH 44514

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

JULIA R. 
Rating:
5.0

Customer did not leave a comment.

Rhonda P. 
Rating:
4.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Friendly staff and got us out quickly with all our paperwork.

JEFFREY Z. 
Rating:
3.0

Customer did not leave a comment.

Christina H. 
Rating:
3.0

Customer did not leave a comment.

KATHY M. 
Rating:
3.0

Truck was clean and location was easy to navigate. However, I do Believe the truck is in need of repair. The ride was extremely bumpy, and yes I did deactivate the tow/haul while driving unloaded. Thankfully I only needed for 15 miles

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
3.0

GPS sent me to the wrong address. Small shop. Staff was nice.

TAMARA CENDRA B. 
Rating:
5.0

Very friendly and helpful staff, had the truck warmed up upon my arrival. Have rented from this location before would recommend to anyone.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

Cody L. 
Rating:
3.0

Head light out on the truck I rented and the floor looked like it was not swept.

john N. 
Rating:
3.0

This truck was much better than the last one. The first one had a extremely bad driveline vibration at light, to partial throttle at 35 and again at about 60 mph. I let them know when I returned it This one had a slight vibration, but with as long as the drive shafts are, I would expect some.

Richard J. 
Rating:
1.0

I didn't realize because of how dark it was dirty we were sitting on crumbs they didnt get the truck ready snow was everywhere back light inside didn't come on

Shawna M. 
Rating:
5.0

Very nice to deal with i will be using you again !! great service!!

patrica C. 
Rating:
2.0

One tire was low on air at pickup and the truck was covered in 6 inches of snow that we had to clean off. The truck should have been cleaned off.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Gentleman at the location in Boardman was super friendly and very helpful.

Jeff T. 
Rating:
5.0

Excellent service. We were difficult and indecisive and they were very patient and very helpful.

BRIANS C. 
Rating:
5.0

Customer did not leave a comment.

kathleen W. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
3.0

The truck wasn't particularly clean. Not bad enough that I'd complain but not good enough that I'd call it "clean." The bigger issue was that the check engine light was on. I checked it with a handheld reader and multiple cylinders were misfiring.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY Z. 
Rating:
5.0

Uhaul app would not work for me for pick up or drop off. However they were great to deal with at this location. Would be my preferred place to rent from if I had to again.

Cody M. 
Rating:
1.0

My faith in U-haul has been restored, unfortunately the same from the renting facility CAN NOT be said! Getting accessed a $25.00 and $1.98 cleaning/tax fee for a truck that was picked up with the previous renters garbage and trash (rotting food, various drink bottles and Jergans hand lotion) scattered throughout the front and back of the truck was outrageous!! Then when calling the facility to discuss the erroneous charges that I was being penalized for and being talked to by the gentleman (who wasn't even the original extremely accommodating and extremely nice lady) gave me an attitude was the final straw. I will never ever recommend this facility to anyone! This could have very easily been taken care of. I realize that mistakes are made (I make them all the time). Whether it was a case of someone not checking in the truck from the previous renter or checking it in and seeing and smelling the horrendous condition and forgetting to clean it before it was rented back out is one thing but to question someone's integrity that used a truck for a total of 21 miles over 4 hours was ridiculous. This for me was a total matter of principal... I hope the attempted $25 dollar cleaning fee and $1.98 cleaning tax fee was worth my aggravation and your bad review (renting facility). Either way U-haul the company (after I had to put a payment hold on my credit card plus multiple late evening phone calls to corporate) made it right.

Scott O. 
Rating:
5.0

Nothing! Just keep doing what your doing!

FRANK P. 
Rating:
5.0

Customer did not leave a comment.

tracy S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Very professional

DON D. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

GREG S. 
Rating:
4.0

Customer did not leave a comment.

Bobbi M. 
Rating:
5.0

Nick was a great guy to do business with. I will use this location in the future.

KEN B. 
Rating:
4.0

Nothing

ADRIAN J. 
Rating:
3.0

La persona que nos atencio lo hizo muy boen

GUSTAVO T. 
Rating:
5.0

Customer did not leave a comment.

bernard L. 
Rating:
5.0

Everything was great..

Terry C. 
Rating:
2.0

They had just started renting trucks, and had little experience. I do not blame them for this, and I will use them again. There were software issues that caused most of the problems.

richard J. 
Rating:
5.0

It was a good experience and everything went well. I am not that good with doing things online and through my phone, so I didn't check my phone enough. This is my fault not your's and I hope I did everything right. Thanks.

Mark M. 
Rating:
5.0

Very courteous and helpful

Mark D. 
Rating:
5.0

Customer did not leave a comment.

tina J. 
Rating:
5.0

Customer did not leave a comment.

Andy S. 
Rating:
5.0

Customer did not leave a comment.

Katie F. 
Rating:
5.0

Customer did not leave a comment.

dennis H. 
Rating:
5.0

Very friendly staff.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

ROCKY O. 
Rating:
3.0

I only used the out of hours drop box but it was easy to find and the app made returning very easy.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Great People

Charlie W. 
Rating:
5.0

Great People!

Charlie W. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Fix their location.

Charlie W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
2.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

phill R. 
Rating:
5.0

Customer did not leave a comment.

sacha C. 
Rating:
5.0

Excellent -Thank you for a fast and smooth rental !

david H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Great guy. The truck was not in goid shape mechanically not the pickup guy fault

Dave W. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
4.0

Customer did not leave a comment.

Glade M. 
Rating:
5.0

Customer did not leave a comment.

Micheal Y. 
Rating:
5.0

Customer did not leave a comment.

Zachery S. 
Rating:
5.0

Very positive experience, would use again. Easy to do business with! Sean F.

sean F. 
Rating:
4.0

The express online check-in was easy to use.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

carl l G. 
Rating:
5.0

The location is great. The people are friendly and helpful. The only thing that isn't fine had nothing to do with the location. U-Haul's online pickup and drop off service is not very reliable and more time consuming than just picking up in store. Expected quick and easy, but it wasn't. Site kept crashing due to high volumes. Had to repeatedly take photos and resubmit. Was a bit frustrating.

Albert B. 
Rating:
5.0

I went in for your flat trailer and they helped me hook it up and explained everything about it. I was impressed about the details they went into.

joe D. 
Rating:
2.0

See above.

James G. 
Rating:
4.0

Customer did not leave a comment.

ILA J. 
Rating:
3.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Nothing!

bob P. 
Rating:
3.0

The vehicle was clean however, it smelled very bad inside. It smelled like a horse farm!!

Joseph B. 
Rating:
5.0

I dropped off after hours so I did not interact with any of the staff but the location was good in a good area and was very easy.

Steve B. 
Rating:
5.0

mobile return is very easy to use

john D. 
Rating:
4.0

should have signs to designate where to park when dropping off

Daniel R. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
3.0

We were an after hours drop off.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

mike N. 
Rating:
5.0

Customer did not leave a comment.

Marco C. 
Rating:
5.0

Customer did not leave a comment.

DEANNA F. 
Rating:
5.0

Gentleman made my rental a very smooth and easy experience. I was very pleased

mark B. 
Rating:
5.0

Nothing

Richard V. 
Rating:
5.0

Customer did not leave a comment.

micheal S. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

ryan P. 
Rating:
5.0

nothing you are doing great!!

patrica C. 
Rating:
5.0

Very nice guy and I love the dropbox . its good idea since we only need the truck for few hours . thank you

Osama E. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
4.0

Customer did not leave a comment.

carol G. 
Rating:
5.0

The air conditioner stopped working on the trip. Since the temperature was in the 90s, it was miserable inside the truck.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

alyson W. 
Rating:
5.0

Customer did not leave a comment.

John G. 
No reviews have been submitted for this location.

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