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Gage D
Customer Reviews for Westerville North Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do not use this location!!! Called to question the fuel charge since I had refilled with 2.5 gallons of gas, which seemed appropriate for the 16 total miles I drove the truck. Was told the gas gauge was not high enough so I charged for another 2 gallons of gas. My response was that it seemed unreasonable for 4.5 gallons for the 16 miles used. The response from him...."Go f*** myself." Rent from a different location unless you want to pay for extra charges!
ERIC LStaff person at the counter was very helpful with explaining the process.
Anthony NEasy drop. Just needed to drop and got my email right away.
David MWe always use this Uhaul for both our truck rentals and storage. The people who run it are wonderful. Thanks!
MAILEI DDrop off area is very dark, but was easy to figure out
INDIA JNothing! Just stay as perfect as you already are!!!
Leslie MExceptionly KInd!!!
Kris KPicking up and dropping off the truck was very easy. Staff was professional and friendly. Gary Vaughan
GARY VVehicle was in great condition and staff was very friendly at checkin and out. Would use this UHaul location again.
MARY AThe Westerville location has the friendliest staff and will go our of their way to assist you. The vehicles are always thoroughly cleaned and gassed up prior to my arrival. Completing the paperwork is always short and sweet so I can get about my business.
Kathy RI had to wait quite a while to return unused boxes. I didn't need help. It was Labor Day weekend and there appeared to be several moves. There were few staff members, though. There was only one gal at the register and she was chronically yawning.
STACY BProfessional!
EDWARD SIt's probably the smallest most cramped location I'v e ever seen, but there wa room to sign the form and pay the fees so... The transaction went smoothly and the van was in great shape.
MARC RFriendly staff, excellent customer service
RONALD An/a
Kevin PThe location and gentleman working there are excellent. Highly recommend. The truck was clean and easy to drive and use. The gentleman was professional and well organized. Didnt have to wait at all.
WILLIAM LCall if you want details but the person in the office was not well informed about my reservation and couldn’t answer basic questions that I had to dig and find out.
David C"Burley" is great!
ROBERT Rthe app did not work well at all but the employee that helped me when I decided to forget the app and go inside was great
Emma DWe picked up after hours. The dolly we rented was missing. The truck had no ramp. Don’t they all have ramps? Anyway, nobody there for us to talk to because it was 6 p.m., and we had a move to do. Ended up buying a dolly at Home Depot. Not ideal by any means.
John JThis was an all-around great experience! Will highly recommend to friends and definitely use when needed in the future.
Glen MBurleigh the manager is great to with and very accommodating. Thanks
DON DThe mobile pickup and drop off were not working well and I had to contact a U-Haul rep via chat both times.
JENNIFER MBurleigh the manager is awesome and very easy to work with in accommodating all your needs.
Don DMy rental was moved to this location the day before the rental. Upon showing up, the guy told me that no UHaul was available for use. This is despite making my reservation in March. I had movers waiting to put the items into the truck. Finally, I was given a 15' truck to take care. Extremely disappointed with UHaul for failing to keep their word.
Sugata CFast, friendly, and professional
Michael CTruck is old. Runs rough. Possible exhaust leak. Not Burleigh’s fault. He is awesome!
Brenda BEasiest truck rental I have ever had.
John Vtruck was clean, ran well - very easy process.
Andrew CCould not ask for an easier return.
logan aOutstanding customer service and a great value!
DOUGLAS PBurleigh is great! Excellent customer service. Would recommend this location and will use again.
stan sNothing. He was friendly and thorough. Got me on my way and quick processing the return.
William BBurley went above and beyond to help me select the correct equipment. Extremely satisfied.
patti cReally excellent experience at Westerville North Self Storage. They had exactly what I needed and at a great price. The manager, Mr. Wall, was very helpful, friendly and knowledgeable. Will come here again for all my U-Haul and storage needs. 5 stars!!
julie lWas quoted a 'guaranteed' price of $20.00 but was charged $47 at pick up. Very disappointed and will not use them again. The service was great but I don't like being charged something different than what i was quoted.
Jacquie FVan was dirty, but Staff was helpful.
John SGreat friendly customer service
azhar sThe truck AC didn’t work very well.
Walter WVery easy and the person who helped me was great.
JODY LGood location and friendly staff
Anthony BOn-line registration made it a breeze.
Vincent MGreat service
Jeffrey CThe person at the location treated me badly. We had to quickly get another U-Haul while attending an auction in Westerville. My employee dropped me at the site and he raged saying did i “ not have any common sense” because he dropped me at the door I asked him why he would speak to me and he threatened me by yelling in my face and saying “just go somewhere else” he also screamed saying “I am top 100 in the United States and I don’t need you!” I have confirmed that is a lie but what could I do 60 miles from home? He was mean and frightening. Why is this behavior ok!
Toni BAwesome customer service
Sharonda HThe UHaul representative, at this location, went above and beyond to help me select the correct equipment. He was patient and knowledgeable! Absolutely appreciate the assistance that he provided! Thank you!
Sam RService was excellent - The employee I spoke with at the office was very friendly and helpful - I had zero issues with the equipment I used - Quick and easy to get in and out!
Timothy SNA
CHRISTOPHER KCustomer service man started off nice but as soon as we had an issue with the trailer lights, he became very defensive and told us to take it up with the CSR. He showed us the sticker where it was inspected, which was 05/23. He said if we didn’t take the trailer, he would call around and find another, after he took care of another customer. We took it. He said that since it was an UhAul trailer, it would be okay if the signal or lights didn’t work. Maybe they’d come on if you hit a bump on the road.
Aaron CThis is at the 3rd time I have rented from this facility and every time the experience has been top notch! Very convenient and friendly.
CYNTHIA W