Customer Reviews for Westerville North Self Storage
(U-Haul Neighborhood Dealer)

1,715 reviews

6342 Frost Rd   Westerville, OH 43082

(614) 212-6057

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 11/28/2024: Closed
  • 12/25/2024: Closed
  • 1/1/2025: Closed

Services at this Location:

Contact Us

(614) 212-6057

6342 Frost Rd
Westerville, OH 43082

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 11/28/2024: Closed
  • 12/25/2024: Closed
  • 1/1/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gage D 
Rating:
5.0

Customer did not leave a comment.

KEITH L 
Rating:
5.0

Customer did not leave a comment.

JOHN D 
Rating:
5.0

Customer did not leave a comment.

RICHARD L 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A 
Rating:
5.0

Customer did not leave a comment.

Eric G 
Rating:
1.0

Do not use this location!!! Called to question the fuel charge since I had refilled with 2.5 gallons of gas, which seemed appropriate for the 16 total miles I drove the truck. Was told the gas gauge was not high enough so I charged for another 2 gallons of gas. My response was that it seemed unreasonable for 4.5 gallons for the 16 miles used. The response from him...."Go f*** myself." Rent from a different location unless you want to pay for extra charges!

ERIC L 
Rating:
5.0

Staff person at the counter was very helpful with explaining the process.

Anthony N 
Rating:
5.0

Customer did not leave a comment.

LASHANA S 
Rating:
5.0

Easy drop. Just needed to drop and got my email right away.

David M 
Rating:
5.0

We always use this Uhaul for both our truck rentals and storage. The people who run it are wonderful. Thanks!

MAILEI D 
Rating:
3.0

Drop off area is very dark, but was easy to figure out

INDIA J 
Rating:
5.0

Nothing! Just stay as perfect as you already are!!!

Leslie M 
Rating:
5.0

Customer did not leave a comment.

SETH A 
Rating:
5.0

Customer did not leave a comment.

JAMES J 
Rating:
5.0

Customer did not leave a comment.

RICHARD K 
Rating:
5.0

Exceptionly KInd!!!

Kris K 
Rating:
5.0

Customer did not leave a comment.

Henry H 
Rating:
5.0

Customer did not leave a comment.

RICHARD R 
Rating:
5.0

Picking up and dropping off the truck was very easy. Staff was professional and friendly. Gary Vaughan

GARY V 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Vehicle was in great condition and staff was very friendly at checkin and out. Would use this UHaul location again.

MARY A 
Rating:
5.0

The Westerville location has the friendliest staff and will go our of their way to assist you. The vehicles are always thoroughly cleaned and gassed up prior to my arrival. Completing the paperwork is always short and sweet so I can get about my business.

Kathy R 
Rating:
5.0

Customer did not leave a comment.

Samuel A 
Rating:
3.0

I had to wait quite a while to return unused boxes. I didn't need help. It was Labor Day weekend and there appeared to be several moves. There were few staff members, though. There was only one gal at the register and she was chronically yawning.

STACY B 
Rating:
5.0

Professional!

EDWARD S 
Rating:
5.0

Customer did not leave a comment.

SCOTT W 
Rating:
3.0

It's probably the smallest most cramped location I'v e ever seen, but there wa room to sign the form and pay the fees so... The transaction went smoothly and the van was in great shape.

MARC R 
Rating:
4.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

Friendly staff, excellent customer service

RONALD A 
Rating:
5.0

Customer did not leave a comment.

Nancy E 
Rating:
3.0

n/a

Kevin P 
Rating:
5.0

The location and gentleman working there are excellent. Highly recommend. The truck was clean and easy to drive and use. The gentleman was professional and well organized. Didnt have to wait at all.

WILLIAM L 
Rating:
5.0

Customer did not leave a comment.

JARED J 
Rating:
5.0

Customer did not leave a comment.

RICHARD R 
Rating:
5.0

Customer did not leave a comment.

Antoinette S 
Rating:
5.0

Customer did not leave a comment.

LOWELL S 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE F 
Rating:
4.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
2.0

Call if you want details but the person in the office was not well informed about my reservation and couldn’t answer basic questions that I had to dig and find out.

David C 
Rating:
5.0

"Burley" is great!

ROBERT R 
Rating:
4.0

the app did not work well at all but the employee that helped me when I decided to forget the app and go inside was great

Emma D 
Rating:
5.0

Customer did not leave a comment.

BRIAN B 
Rating:
5.0

Customer did not leave a comment.

Kevin A 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
3.0

We picked up after hours. The dolly we rented was missing. The truck had no ramp. Don’t they all have ramps? Anyway, nobody there for us to talk to because it was 6 p.m., and we had a move to do. Ended up buying a dolly at Home Depot. Not ideal by any means.

John J 
Rating:
5.0

Customer did not leave a comment.

Kristin V 
Rating:
5.0

This was an all-around great experience! Will highly recommend to friends and definitely use when needed in the future.

Glen M 
Rating:
5.0

Customer did not leave a comment.

Jackie E 
Rating:
5.0

Burleigh the manager is great to with and very accommodating. Thanks

DON D 
Rating:
5.0

The mobile pickup and drop off were not working well and I had to contact a U-Haul rep via chat both times.

JENNIFER M 
Rating:
4.0

Customer did not leave a comment.

James T 
Rating:
5.0

Burleigh the manager is awesome and very easy to work with in accommodating all your needs.

Don D 
Rating:
5.0

Customer did not leave a comment.

KEVIN N 
Rating:
3.0

My rental was moved to this location the day before the rental. Upon showing up, the guy told me that no UHaul was available for use. This is despite making my reservation in March. I had movers waiting to put the items into the truck. Finally, I was given a 15' truck to take care. Extremely disappointed with UHaul for failing to keep their word.

Sugata C 
Rating:
5.0

Customer did not leave a comment.

Roger A 
Rating:
1.0

Customer did not leave a comment.

Scott D 
Rating:
5.0

Fast, friendly, and professional

Michael C 
Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
5.0

Truck is old. Runs rough. Possible exhaust leak. Not Burleigh’s fault. He is awesome!

Brenda B 
Rating:
5.0

Easiest truck rental I have ever had.

John V 
Rating:
5.0

truck was clean, ran well - very easy process.

Andrew C 
Rating:
5.0

Customer did not leave a comment.

Jacob B 
Rating:
5.0

Customer did not leave a comment.

Angela V 
Rating:
5.0

Customer did not leave a comment.

logan a 
Rating:
5.0

Could not ask for an easier return.

logan a 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D 
Rating:
5.0

Outstanding customer service and a great value!

DOUGLAS P 
Rating:
5.0

Burleigh is great! Excellent customer service. Would recommend this location and will use again.

stan s 
Rating:
4.0

Customer did not leave a comment.

RICK H 
Rating:
4.0

Customer did not leave a comment.

Steven F 
Rating:
5.0

Nothing. He was friendly and thorough. Got me on my way and quick processing the return.

William B 
Rating:
5.0

Burley went above and beyond to help me select the correct equipment. Extremely satisfied.

patti c 
Rating:
5.0

Customer did not leave a comment.

Steve T 
Rating:
5.0

Really excellent experience at Westerville North Self Storage. They had exactly what I needed and at a great price. The manager, Mr. Wall, was very helpful, friendly and knowledgeable. Will come here again for all my U-Haul and storage needs. 5 stars!!

julie l 
Rating:
5.0

Customer did not leave a comment.

Daniel Z 
Rating:
5.0

Customer did not leave a comment.

Donald D 
Rating:
5.0

Was quoted a 'guaranteed' price of $20.00 but was charged $47 at pick up. Very disappointed and will not use them again. The service was great but I don't like being charged something different than what i was quoted.

Jacquie F 
Rating:
4.0

Van was dirty, but Staff was helpful.

John S 
Rating:
5.0

Great friendly customer service

azhar s 
Rating:
5.0

Customer did not leave a comment.

JOHN F 
Rating:
4.0

The truck AC didn’t work very well.

Walter W 
Rating:
5.0

Very easy and the person who helped me was great.

JODY L 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
4.0

Good location and friendly staff

Anthony B 
Rating:
5.0

On-line registration made it a breeze.

Vincent M 
Rating:
5.0

Great service

Jeffrey C 
Rating:
1.0

The person at the location treated me badly. We had to quickly get another U-Haul while attending an auction in Westerville. My employee dropped me at the site and he raged saying did i “ not have any common sense” because he dropped me at the door I asked him why he would speak to me and he threatened me by yelling in my face and saying “just go somewhere else” he also screamed saying “I am top 100 in the United States and I don’t need you!” I have confirmed that is a lie but what could I do 60 miles from home? He was mean and frightening. Why is this behavior ok!

Toni B 
Rating:
5.0

Customer did not leave a comment.

Leslie K 
Rating:
5.0

Customer did not leave a comment.

Sabrina L 
Rating:
5.0

Awesome customer service

Sharonda H 
Rating:
5.0

The UHaul representative, at this location, went above and beyond to help me select the correct equipment. He was patient and knowledgeable! Absolutely appreciate the assistance that he provided! Thank you!

Sam R 
Rating:
5.0

Service was excellent - The employee I spoke with at the office was very friendly and helpful - I had zero issues with the equipment I used - Quick and easy to get in and out!

Timothy S 
Rating:
5.0

NA

CHRISTOPHER K 
Rating:
2.0

Customer service man started off nice but as soon as we had an issue with the trailer lights, he became very defensive and told us to take it up with the CSR. He showed us the sticker where it was inspected, which was 05/23. He said if we didn’t take the trailer, he would call around and find another, after he took care of another customer. We took it. He said that since it was an UhAul trailer, it would be okay if the signal or lights didn’t work. Maybe they’d come on if you hit a bump on the road.

Aaron C 
Rating:
4.0

Customer did not leave a comment.

mark p 
Rating:
5.0

This is at the 3rd time I have rented from this facility and every time the experience has been top notch! Very convenient and friendly.

CYNTHIA W 
Rating:
5.0

Customer did not leave a comment.

Greg H 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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