Good location and friendly staff
ANTHONY B
Customer Reviews for Westerville North Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Personnel not onsite at time of drop off.
MICHELLE DAll was good until I received an additional charge for fuel. I still need to call. I'd taken a picture and shared that there was only 42 miles until empty and when I returned the gauge said 40 miles miles until empty. I got charged for $33 fo not bringing it back the same. WTF!!
Richard MThe gentleman that I had the pleasure of dealing with was very courteous and straightforward. Would definitely go back if and when I will need moving equipment.
STEPHANIE HThe drop off instructions were easy to understand and easy to do.
Michael CEasy check in/drop off. U-Haul truck was in fine condition, everything worked as expected. Used key drop off (after 5pm) and app to drop off, was easy. Hidden gem in Westerville!
ERIC MReally enjoyed working with Burliegh Wall he was friendly helpful & knows his business I would recommend anyone to any of their locations - I use their Westerville & Delaware facilities thanks B !
DENNIS RAlways a great rental experience. Lots of inventory and selection. Storage buildings on site, if needed. Staff is friendly and accommodating. This is my go-to rental business in the Westerville area.
HEATHER DEasy Check In and Return Process.
David pAll good
MICHAEL KFacility was fine. Using after hours app was a pain. Got it done. Van was fine
Randall SThe person at the counter was very helpful and nice!
JOHN PA heads up that the check in process would take 30 mins would have been helpful
Brent FNot my selected pick up location. It was switched the day before, farther away from my job
COLTON MAlways the best customer service at this location. Thank you!
EUGENE PImprove app and website functionality for 24/7 rentals and to show more accurate results for truck size availability at a given location and
Daniel MGuy at front counter was very rude. Using foul language when speaking to me. Lobby was filled with the smell of alcohol soon as I walked in.
ANDREW KLocation is great. Very convenient from my location and service was excellent. I thought it was pricey for a quick in town move, but it's on par with other rental truck services in the area, so I guess that's just the going rate now.
John BJust want to say thank you U Haul. You guys did a good job.
GABRIEL AFriendly staff and equipment as ordered. Keep up the good work.
JACK DThe truck smelled awful. It was like sitting in an ash tray
Erik FEquipment was not clean. Electrical cord for lights and brakes was stressed and had been repaired multiple times with tape and other faults.
BRADLEY JEverything was Perfect. He allowed me to pick up my reservation earlier than I scheduled with no issue. Very friendly and efficient.
SOLOMON JExcellent customer service
DOUGLAS SIf the location is supposed to be open at 9:00 am, be open at 9:00 am. Don't be late and open at 9:15.
Gregory MI ordered and paid for a dolly but it was not included in the truck.
ASHLEY MIt was an absolute gas hog. Which means they aren't maintaining it properly. The guy at the counter was a smartass too. Pretty obvious he doesn't like the public.
ORIANA HI'm so glad I found this location! He even had the van warming up for me on a bitterly cold day!
Kirbie EThis is my go to location for uhaul rentals and always great service.
BRIAN HNothing! Everything was phenomenal from start to finish. Even helped identify the truck by the artwork on the side!
CORBIN Mnothing
CHRISTOPHER SI have used this location 2 times and both of the times have been great.
MARK HGreat service. Keep doing what you are doing!
STEPHEN FExcellent service and assistance!
CHARLES EThank you for smooth transaction.
RUSSELL VDo not use this location!!! Called to question the fuel charge since I had refilled with 2.5 gallons of gas, which seemed appropriate for the 16 total miles I drove the truck. Was told the gas gauge was not high enough so I charged for another 2 gallons of gas. My response was that it seemed unreasonable for 4.5 gallons for the 16 miles used. The response from him...."Go f*** myself." Rent from a different location unless you want to pay for extra charges!
ERIC LStaff person at the counter was very helpful with explaining the process.
Anthony NEasy drop. Just needed to drop and got my email right away.
David MWe always use this Uhaul for both our truck rentals and storage. The people who run it are wonderful. Thanks!
MAILEI DDrop off area is very dark, but was easy to figure out
INDIA JNothing! Just stay as perfect as you already are!!!
Leslie MExceptionly KInd!!!
Kris KPicking up and dropping off the truck was very easy. Staff was professional and friendly. Gary Vaughan
GARY VVehicle was in great condition and staff was very friendly at checkin and out. Would use this UHaul location again.
MARY AThe Westerville location has the friendliest staff and will go our of their way to assist you. The vehicles are always thoroughly cleaned and gassed up prior to my arrival. Completing the paperwork is always short and sweet so I can get about my business.
Kathy RI had to wait quite a while to return unused boxes. I didn't need help. It was Labor Day weekend and there appeared to be several moves. There were few staff members, though. There was only one gal at the register and she was chronically yawning.
STACY BProfessional!
EDWARD SIt's probably the smallest most cramped location I'v e ever seen, but there wa room to sign the form and pay the fees so... The transaction went smoothly and the van was in great shape.
MARC RFriendly staff, excellent customer service
RONALD An/a
Kevin PThe location and gentleman working there are excellent. Highly recommend. The truck was clean and easy to drive and use. The gentleman was professional and well organized. Didnt have to wait at all.
WILLIAM L