Customer Reviews for Westmont Inn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Westmont Inn

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LEONEL P. on

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That the worst location ever.

Jeanne V. on

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Nothing, consistent, as always thank you

Briana M. on

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Sales rep at that location was very rude and made me sweep out the back after she seen it was clean

Janet L. on

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The dealer booked me for an equipment that was the wrong size for the car I was transporting . The dealer was unable to install the equipment and kept sending me to another location ..... Terrible service ... poor English and clueless!!!

Paul V. on

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It was quite easy. I droped off the truck car transport & I was done.

Bruce B. on

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Free beer for the drive.

STEVEN B. on

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Very pleasant experience for both the pick up and drop off. I recommend and will rent from this location again.

Manace G. on

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Evelyn H. on

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Terrible. They tried to overcharge us for not returning it supposedly on the gas line which it clearly was over the 5/8 line as it should have been. I even took a picture of it and showed it to him and he claimed that because my husband was a mechanic he knew how to fool the picture for our advantage. I was very upset with this accusation that we would try to fool them when we have history with renting uhaul trucks and we have never had this issue before.

Richard T. on

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martin V. on

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The people here are very nice and helpful also thinks

jeanne V. on

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Christopher P. on

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Had to wash pickup truck at car Wash oil sticky stuff all over the back bed of the truck and the floors were nasty with sand

Edie A. on

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joanne J. on

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brandon H. on

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The truck that was rented was all over the road, it is in dire need of an alignment.

Marilyn R. on

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Mark T. on

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Ismael J. on

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The truck had a problem, so the signal lights in the towing dolly was not working properly.

Brandon P. on

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I was told that the general manager in Polk County, FL is forcing everyone to opt in to the $10 insurance for van and pick up trucks. I'm covered by my personal car insurance and the credit card I used to rent so I didn't need the extra insurance and I factored that in when I was shopping. They wouldn't rent to me without the insurance and I wasn't going to change my plans over $10 but I didn't appreciate being forced into it. Other than that, it was a good experience. Thanks.

MICHAEL P. on

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joseph A. on

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Susan M. on

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Derieka S. on

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The truck smelled like a dead body inside the back horrible I mean horrible ??????

Marisol C. on

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Chandler N. on

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Zoraida C. on

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Launi S. on

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patrick B. on

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When I rented the U-Haul from Park Boulevard I was told that I'd be dropping my key off in an overnight box. When I arrived at this location there was a man outside smoking a cigarette when I approached him he asked me for the keys to the U-Haul standing outside next to an apartment complex in no uniform after I told him I was not going to hand him the key because he was not in uniform and did not look like a U-Haul employee his attitude changed he was very rude threw his cigarette down yanked the door open went inside and opened the sliding door and stuck his hand out for the key this was the worst customer service that I had ever gotten I guess his cigarette was more important I will no longer be renting from U-Haul if this is the kind of employees that you have thank you for your time on this survey

wayne C. on

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joseph S. on

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was not told of hidden costs

Meredith H. on

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People at front desk were rude and condescending. Dirty, smoke scented, cheap hotel. Would never return under any circumstances.

Kody D. on

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TAMMY M. on

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Are you serious? I went out of the way to drop off the truck at this location which inside of this hotel the A/C was broken it was 100 degrees inside this location. This guy that helped us didn't speak English and he handed my husband a broom and told him to resweep the truck. The service guy thought the truck was dirty but it was stained from previous users. Very unprofessional. And told us that he would charge us $25.00 if we refused to sweep the truck. Maybe next time we'll use a different company.

Thomas D. on

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Carmen H. on

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robert C. on

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The location pickup location was changed three times. I called to confirm time at first location and was told they were not open at the date that I needed the truck. The man was extremely rude. I was set up for a second location. When I called to confirm I was given a third location where I was able to get the truck. This was about enough to convince me to never use or recommend U Haul again!

ROBERT D. on

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Mialaysia G. on

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Kind of slow. Friendly service though.

Silvio G. on

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Dawn A. on

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Truck was dirty, spills and cigarette butts on dashboard. Im allergic to smoke so it bothered me the entire trip

lisa F. on

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Was dirty and they charged me an extra $10 for coverage and never even told me about it when I have my own insurance

WESLEY H. on

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Lawrence J. on

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I had to have roadside assistance come out before I even left the Dealer to fix the rear door because it was stuck half open. I can't say this was anyone's fault, sometimes things happen. But I'm explaining why I answered "NO" to the question about equipment.

Olivier M. on

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No issues.. would use that location again!

Nilda S. on

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The truck smelled and had exterior damage, my husband and I filled the gas tank up to where it was when we first picked it up , but we were charged an extra fee exceeding the amount of gas. We will never rent or refer anyone.

Nicholaus B. on

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This location should not carry the U Haul brand! I will never use this location ever again! Very rude and disrespectful. I may use another company in the future

Donna C. on

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Cassidy S. on

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The owner was super helpful and arranged my rental to save me money! Super convenient location in Lakeland and very nice people

Martin B. on

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The receiving hostess was pleasant.

heather W. on

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I choose to return to a different location which is a lot more then the 19.95 rental plus miles... lady told me unlimited miles and I can return to a different location, but They failed to mention that I only get 30 miles before I have to pay per mile...which I later learned when I returned the truck and was charged extra.

Billy C. on

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The lady that we picked it up from was very rude, the truck was dirty, she was to busy on a personal phone call than to deal with us, she told us she wanted more gas in it than it had when she gave it to us, when we asked her why it couldnt come back with the same amount she just threw her hands in the hair and walked away from us, we had to go and get her to do a walk around with the truck because it had some dings in it that we wanted her to see so we didnt get blamed for it. We have dealt with uhaul before and never had a problem. I dont want to ever pick up from this location again.

Chakeeta L. on

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I would make sure that what the customer needs for their move especially if it is specifically told to the representative that he/she has it. This move was difficult without a dolley. The manager "John" was not concerned and simply left a uncaring message that its was a oneway we dont put dolleys in oneway. But my reservation I specifically asked for one. I dint want to talk with him anymore I will be contacting corporate. THIS IS BAD BUSINESS iI will not be using ISTORAGE AGAIN FOR TRUCKS.

Jason T. on

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The staff was courteous and answered all my questions. The the lady who helped me at the counter was very helpful. Would go to this Uhaul location again.

Deborah B. on

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Silvija S. on

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Mike L. on

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This place scams you on gas fill level. I filled the truck back to the 3/4 tank line it was at when I picked it up but they still insisted on charging me for additional gas. The gentlemen that check me out was a complete ass!

Patrick S. on

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Received a text message to change dropoff location at the last minute. Attendant charged me for extra miles after text message changing drop off location was further away from the originally contracted location . Next time, I will not help Uhaul move it inventory without proper compensation.

Mark H. on

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Thought the price was a bit on the high side, cost me $500 dollars to rent a 10ft truck. I really had no other choice. While all of the personel were very helpful, just a little pricy!

Andrea T. on

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leroy W. on

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Melissa T. on

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Joseph T. on

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No sigh out front. Dingy Inside office. Agent was very nice and explained everything well. Quick.

Roslyn C. on

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The place the dirty the workers sleeping on the furniture . They charged me extra because they say the needle was not on full and it was. Not friendly at all.

Karyn A. on

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ERIC L. on

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Chabely H. on

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Thank you!! You are doing good job ????

Scott B. on

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ed S. on

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jason S. on

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BRAD B. on

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Great customer service!!!

Raymond P. on

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nancy S. on

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A service is friendly and has given good accurately the price. I recommend this to any customer very high rate. I would come back in a future when I need.

SAMUEL G. on

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clerk was a bit rude and did not offer any dollie or boxes

Michelle S. on

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DARRELL W. on

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Stephanie Z. on

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iris P. on

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The Indian lady who assisted me was rude and had a nasty attitude. I will never ever rent from this company and I will tell all my friends and family members about the treatment I received. She was disrespectful and loud mouth. All this because I took and extra day because I couldn't unloading my stuff in one day. I understand that I should call to let the company know about it. But I was so stressed, that only came into my mind, that the company would charged me for the extra day. But, I not only was charged but also treated as I was a delinquent.

Mopelola A. on

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Nothing

Laura B. on

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The rudest employees I have ever encountered. Was charged twice and was told too bad I would have to call UHaul customer service. Never use this location!!

Lavina M. on

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Was glad that this location could acomodate me since the location that I was scheduled to pick up the truck went ahead and rented the truck to another customer and he did not check his schedule I would suggest that in the future he check his schedule and not inconvenience me or anyone else for that matter and he acted like he did not know the address when I asked him for it . His location is 500 NF avenue

TED T. on

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Friendly staff. Easy in and out.

Anthony P A. on

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good job

Joan P. on

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Called several times wanting their truck I told them it was going to be a couple days later

roger M. on

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I could not understand her english .

Joe W. on

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Mark B. on

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David B. on

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Yes, very warm welcome.

Lawrence D. on

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ROSALIND L. on

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Have experienced worker with knowledge of equipment and hookups. He didnt connect the lights on trailer to my car saying my car had no connector for hookup and if Im stopped by Police to act like I didnt know they was out. I left premises with no tail lights on trailer to go Pay and have someone else to connect them. Your guy didnt even take the time to look for the connector which was conviently located in back of car. I returned the trailer @2:17am instead of 7:00pm which it was scheduled for return and still charged for 2days which I think was wrong. The same guy came out to remove trailer from car and ran into complication moving chains which caused me to have to wait an additional 30mins or so. Worst experience ever and I definetely want refer anyone to this location. I'm usually an easy going and patient person but this was memorable in a very bad way and to have to pay for service as this is beyond me. NEVER AGAIN.

EDGAR O. on

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stop false advertisements. n get better customer service

John H. on

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Pick-up was easy and the truck was well maintained. The main issue I have is that I feel I was ripped off at drop off. My total usage of the truck was 19 miles over 2 hours. I stopped and filled the truck with fuel before returning and it would only take 1.6 gallons of gas before the pump stopped. That seemed reasonable for 19 miles so I returned it. The owner said I hadd to pay a fuel charge because the truck fuel tank didn't read full so he charged me for 2 additional gallons of gas. This means that I used 3.6 gallons of gas to drive 19 miles. I cannot recommend these people to others knowing that they will exploit there customers where possible.

Queen J. on

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Fast check out and met me at the truck. Also wrote down my concerns about the truck.

Devora O. on

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Prince H. on

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If anything is wrong with your system or computers, dont give a paying customer a phone to call & the customer is standing right in front of you. Horrible customer service.

THOMAS M A. on

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I spent an hour cleaning up that truck, that thing was spotless. I left it with more gas than it had and they still charged me for cleaning it. This place is dishonest I will never use them again.

Jean W. on

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anita M. on

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Linda W. on

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Donald S. on

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