Customer Reviews for Westmont Inn
(U-Haul Neighborhood Dealer)

285 reviews

1817 E Memorial Blvd   Lakeland, FL 33801

(863) 682-5206

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(863) 682-5206

1817 E Memorial Blvd
Lakeland, FL 33801

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

steven L. 
Rating:
3.0

When U-Haul says you can drop off an item it should be honored.

Amanda P. 
Rating:
4.0

Customer did not leave a comment.

DONALD A. 
Rating:
5.0

I have used this location multiple times and it is always a pleasure!

STEVEN B. 
Rating:
1.0

Lady was rude. I was told I had to pay more than I was told.

Angela W. 
Rating:
1.0

The attendant at the westmont inn In Lakeland Florida off of us -92 is the most unprofessional person I've dealt with in my entire life. Rude isn't the word to describe him he's so muxh worse than that.

Jerome B. 
Rating:
3.0

Again this wasn't my original drop off location. I was scheduled to drop off at Grab n Go. When I got to Grab n Go the clerk wouldn't accept the truck. She said she "didn't have room." I spent over 30 minutes in the parking t on the phone with customer service ( scheduling). Regina in scheduling found another location and set up the return and extended my drop off time. The gentleman who checked the truck in, charged me for another day because the truck was "late." I tried to explain everything to him and all he could say was, "call customer service." The only reason why I gave this location an "average" rating is because the took the truck.

Tina W. 
Rating:
1.0

The person in charge had a nasty actitud.

Juan S. 
Rating:
4.0

Put in a better location... it's next to a weird motel

Ruben M. 
Rating:
5.0

Customer did not leave a comment.

Everton P. 
Rating:
4.0

Customer did not leave a comment.

Dan G. 
Rating:
1.0

My phone was taken and I was told I could not retrieve it because they claimed I wrecked the truck which is not true. I am very unsatisfied and am probably gonna filemlawsuit about my phone

William C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Mianya H. 
Rating:
3.0

I've rented vehicles from uhaul many many times over the years and this is by far the WORST experience I've had with picking up a rental vehicle!! Which includes the agents I spoke with on the phone!

Janice L. 
Rating:
2.0

I would have liked for them to have walked with us to check the trucks current damage, gas, and mileage. Was fairly disappointed with the professionalism here.

Adam S. 
Rating:
5.0

The store manager was very attentive and got us on our way quickly.

Aleshia W. 
Rating:
5.0

Customer did not leave a comment.

Bipinkumar P. 
Rating:
1.0

They are very rude the man there threw my recipe at my husband and was yelling at us I would never come there again

Nathaniel F. 
Rating:
2.0

Customer did not leave a comment.

Chamaria W. 
Rating:
3.0

I rented a truck there was some sand in the back box when I returned it I was told I had to sweep it out or would be charged a cleaning fee , then I asked for a receipt showing no damage to vehicle when returned he just brushed me off and was rude

dora G. 
Rating:
2.0

ZERO people skills, ZERO customer services. Just so you know...Its at a low end hotel...shady place at best.

Dominick C. 
Rating:
1.0

That the worst location ever.

LEONEL P. 
Rating:
5.0

Nothing, consistent, as always thank you

Jeanne V. 
Rating:
1.0

Sales rep at that location was very rude and made me sweep out the back after she seen it was clean

Briana M. 
Rating:
1.0

The dealer booked me for an equipment that was the wrong size for the car I was transporting . The dealer was unable to install the equipment and kept sending me to another location ..... Terrible service ... poor English and clueless!!!

Janet L. 
Rating:
5.0

It was quite easy. I droped off the truck car transport & I was done.

Paul V. 
Rating:
3.0

Free beer for the drive.

Bruce B. 
Rating:
5.0

Very pleasant experience for both the pick up and drop off. I recommend and will rent from this location again.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Manace G. 
Rating:
1.0

Terrible. They tried to overcharge us for not returning it supposedly on the gas line which it clearly was over the 5/8 line as it should have been. I even took a picture of it and showed it to him and he claimed that because my husband was a mechanic he knew how to fool the picture for our advantage. I was very upset with this accusation that we would try to fool them when we have history with renting uhaul trucks and we have never had this issue before.

Evelyn H. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

The people here are very nice and helpful also thinks

martin V. 
Rating:
5.0

Customer did not leave a comment.

jeanne V. 
Rating:
5.0

Had to wash pickup truck at car Wash oil sticky stuff all over the back bed of the truck and the floors were nasty with sand

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

Edie A. 
Rating:
3.0

Customer did not leave a comment.

joanne J. 
Rating:
3.0

The truck that was rented was all over the road, it is in dire need of an alignment.

brandon H. 
Rating:
1.0

Customer did not leave a comment.

Marilyn R. 
Rating:
3.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

The truck had a problem, so the signal lights in the towing dolly was not working properly.

Ismael J. 
Rating:
4.0

I was told that the general manager in Polk County, FL is forcing everyone to opt in to the $10 insurance for van and pick up trucks. I'm covered by my personal car insurance and the credit card I used to rent so I didn't need the extra insurance and I factored that in when I was shopping. They wouldn't rent to me without the insurance and I wasn't going to change my plans over $10 but I didn't appreciate being forced into it. Other than that, it was a good experience. Thanks.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

joseph A. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
1.0

The truck smelled like a dead body inside the back horrible I mean horrible ??????

Derieka S. 
Rating:
5.0

Customer did not leave a comment.

Marisol C. 
Rating:
5.0

Customer did not leave a comment.

Chandler N. 
Rating:
3.0

Customer did not leave a comment.

Zoraida C. 
Rating:
4.0

Customer did not leave a comment.

Launi S. 
Rating:
1.0

When I rented the U-Haul from Park Boulevard I was told that I'd be dropping my key off in an overnight box. When I arrived at this location there was a man outside smoking a cigarette when I approached him he asked me for the keys to the U-Haul standing outside next to an apartment complex in no uniform after I told him I was not going to hand him the key because he was not in uniform and did not look like a U-Haul employee his attitude changed he was very rude threw his cigarette down yanked the door open went inside and opened the sliding door and stuck his hand out for the key this was the worst customer service that I had ever gotten I guess his cigarette was more important I will no longer be renting from U-Haul if this is the kind of employees that you have thank you for your time on this survey

patrick B. 
Rating:
5.0

Customer did not leave a comment.

wayne C. 
Rating:
3.0

was not told of hidden costs

joseph S. 
Rating:
1.0

People at front desk were rude and condescending. Dirty, smoke scented, cheap hotel. Would never return under any circumstances.

Meredith H. 
Rating:
3.0

Customer did not leave a comment.

Kody D. 
Rating:
1.0

Are you serious? I went out of the way to drop off the truck at this location which inside of this hotel the A/C was broken it was 100 degrees inside this location. This guy that helped us didn't speak English and he handed my husband a broom and told him to resweep the truck. The service guy thought the truck was dirty but it was stained from previous users. Very unprofessional. And told us that he would charge us $25.00 if we refused to sweep the truck. Maybe next time we'll use a different company.

TAMMY M. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Carmen H. 
Rating:
3.0

The location pickup location was changed three times. I called to confirm time at first location and was told they were not open at the date that I needed the truck. The man was extremely rude. I was set up for a second location. When I called to confirm I was given a third location where I was able to get the truck. This was about enough to convince me to never use or recommend U Haul again!

robert C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
3.0

Kind of slow. Friendly service though.

Mialaysia G. 
Rating:
5.0

Customer did not leave a comment.

Silvio G. 
Rating:
3.0

Truck was dirty, spills and cigarette butts on dashboard. Im allergic to smoke so it bothered me the entire trip

Dawn A. 
Rating:
1.0

Was dirty and they charged me an extra $10 for coverage and never even told me about it when I have my own insurance

lisa F. 
Rating:
1.0

Customer did not leave a comment.

WESLEY H. 
Rating:
4.0

I had to have roadside assistance come out before I even left the Dealer to fix the rear door because it was stuck half open. I can't say this was anyone's fault, sometimes things happen. But I'm explaining why I answered "NO" to the question about equipment.

Lawrence J. 
Rating:
5.0

No issues.. would use that location again!

Olivier M. 
Rating:
1.0

The truck smelled and had exterior damage, my husband and I filled the gas tank up to where it was when we first picked it up , but we were charged an extra fee exceeding the amount of gas. We will never rent or refer anyone.

Nilda S. 
Rating:
1.0

This location should not carry the U Haul brand! I will never use this location ever again! Very rude and disrespectful. I may use another company in the future

Nicholaus B. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

The owner was super helpful and arranged my rental to save me money! Super convenient location in Lakeland and very nice people

Cassidy S. 
Rating:
5.0

The receiving hostess was pleasant.

Martin B. 
Rating:
1.0

I choose to return to a different location which is a lot more then the 19.95 rental plus miles... lady told me unlimited miles and I can return to a different location, but They failed to mention that I only get 30 miles before I have to pay per mile...which I later learned when I returned the truck and was charged extra.

heather W. 
Rating:
1.0

The lady that we picked it up from was very rude, the truck was dirty, she was to busy on a personal phone call than to deal with us, she told us she wanted more gas in it than it had when she gave it to us, when we asked her why it couldnt come back with the same amount she just threw her hands in the hair and walked away from us, we had to go and get her to do a walk around with the truck because it had some dings in it that we wanted her to see so we didnt get blamed for it. We have dealt with uhaul before and never had a problem. I dont want to ever pick up from this location again.

Billy C. 
Rating:
1.0

I would make sure that what the customer needs for their move especially if it is specifically told to the representative that he/she has it. This move was difficult without a dolley. The manager "John" was not concerned and simply left a uncaring message that its was a oneway we dont put dolleys in oneway. But my reservation I specifically asked for one. I dint want to talk with him anymore I will be contacting corporate. THIS IS BAD BUSINESS iI will not be using ISTORAGE AGAIN FOR TRUCKS.

Chakeeta L. 
Rating:
5.0

The staff was courteous and answered all my questions. The the lady who helped me at the counter was very helpful. Would go to this Uhaul location again.

Jason T. 
Rating:
4.0

Customer did not leave a comment.

Deborah B. 
Rating:
3.0

Customer did not leave a comment.

Silvija S. 
Rating:
2.0

This place scams you on gas fill level. I filled the truck back to the 3/4 tank line it was at when I picked it up but they still insisted on charging me for additional gas. The gentlemen that check me out was a complete ass!

Mike L. 
Rating:
3.0

Received a text message to change dropoff location at the last minute. Attendant charged me for extra miles after text message changing drop off location was further away from the originally contracted location . Next time, I will not help Uhaul move it inventory without proper compensation.

Patrick S. 
Rating:
5.0

Thought the price was a bit on the high side, cost me $500 dollars to rent a 10ft truck. I really had no other choice. While all of the personel were very helpful, just a little pricy!

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Customer did not leave a comment.

leroy W. 
Rating:
2.0

Customer did not leave a comment.

Melissa T. 
Rating:
3.0

No sigh out front. Dingy Inside office. Agent was very nice and explained everything well. Quick.

Joseph T. 
Rating:
1.0

The place the dirty the workers sleeping on the furniture . They charged me extra because they say the needle was not on full and it was. Not friendly at all.

Roslyn C. 
Rating:
5.0

Customer did not leave a comment.

Karyn A. 
Rating:
3.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Thank you!! You are doing good job ????

Chabely H. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

ed S. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
5.0

Great customer service!!!

BRAD B. 
Rating:
4.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

A service is friendly and has given good accurately the price. I recommend this to any customer very high rate. I would come back in a future when I need.

nancy S. 
Rating:
3.0

clerk was a bit rude and did not offer any dollie or boxes

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

DARRELL W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie Z. 
Rating:
1.0

The Indian lady who assisted me was rude and had a nasty attitude. I will never ever rent from this company and I will tell all my friends and family members about the treatment I received. She was disrespectful and loud mouth. All this because I took and extra day because I couldn't unloading my stuff in one day. I understand that I should call to let the company know about it. But I was so stressed, that only came into my mind, that the company would charged me for the extra day. But, I not only was charged but also treated as I was a delinquent.

iris P. 
No reviews have been submitted for this location.

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