Very friendly, helpful staff.
Troy C
Customer Reviews for Westmont Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide vendor sufficient accesories. I had elected to rent 12 pads, they had none. I also asked to rent dolly's, they only had 1 available.
CHRISTOPHER TFirst, the day before our move, they changed our vocation to another location to pick up the truck. We had rented 2 dollies, and we had to go to a different location to get those because once we got to the new location, they didn't have those Once we finished our move, we found out that they had changed our drop off location without permission, due to the drop off location, paving their parking lot and then had to take and go twenty minutes out of our way to drop off the truck at a new location. A move is already hard enough, thanks for adding to the stress.
christina fHaving to deal with the language barrier was a bit frustrating when checking out. But the most frustrating was when I was told to go hook up the trailer myself as they pointed to the back of the lot. Very unprofessional……
Jeremy DI only say this because the people operating the site were very unpersonable. They did their job without much communication
ROBERT KI was delayed in my departure, so I called the place 3 times 2 days before the return date to extend the reservation, but they never answered. The next day I called twice to no answer, and I even called the morning I was meant to return the truck to no answer. I was unable to extend the reservation online, and I even called the location I picked it up from and they told me I needed to get in contact with the return place. I was meant to return the truck Friday morning, and returned it Saturday afternoon after explaining to the area manager, who had reached out to me about the truck, which he never responded to me either. Now I got stuck paying for 2 extra days when I had the truck for 1 extra day, an extra day of safe-move insurance even though the contract said that would be free, and I got charged for fuel even though I left more than the minimum requirement. That’s $140 you ripped out of me. I expected the $40 for the extra day, but all those others fees aren’t right. I was pushed into a corner and did what I was told and Uhaul didn’t come through on their end and stuck me with a bill for it
Anderson KBe more understanding and look into the information that was provided.
MELISHIA POwner was extremely rude and unprofessional. I would not recommend this location to anyone. Definitely recommend going to the south end of town for all your u-haul needs.
Pedro SClose this location down..the hotel is a haven for drugs and prostitution. The uhaul rep was as rude as anyone I've ever met. She seemed inconvenienced that I asked for a different truck because the one initially assigned to me was filled with roaches and hasn't been cleaned in some time. I had to pay extra as all that was left was a larger truck. I've used uhaul for over 30 years for military moves, business moves and for other occasions. If not for the regional manager and his understanding of my aggravation regarding this rental, I'd never use uhaul again.
BRIAN WThe cup holders and dash was sticky and dirty. Used tissue wadded up under seats and someone left their joint in the glove compartment. The fuel gauge was right above the E and we returned it right below the 1/4 mark and clean and uhaul kept the hundred dollar deposit.... Also not fuel efficient at all when driving out of state.
EUSTOSIO SThe receptionist was rude and did not know anything about the U-Haul check in process.
AICHA YMuy eficientes y amables
Victor RHonestly, I was lied to. I was told I was only getting charged for the gas we used and then we got charged a lot more. When I took a photo before I drove the truck and when I dropped it off with the gas level and it was at an 1/8. Then I was charged over $200. When my price was $69 to begin with and I wasn’t getting charged more than $169 they said. Just not ok with the price at this location.
Briana LG
Jeremy MThis guy's are amazing
vanderlei fthey even let me return the trailer a little bit late without additional charge
Theodore ASimple and easy experience! Thank you
Edwards AEverything was excellent and went smoothly.
Ernie LI mentioned the A/C program and was told the truck should not have rented. Really that was a no brainer
GARY MLocation was difficult to deal with as they won't let you in the building they are kind of rude ai had to tell the person 6 times that I could not hear them.
Adam WVery nice people easy rentals I will rent again from this location
donald sThe location was a sketchy hotel. I was charged for insurance even though I declined it in my pre-application to rent the truck. The staff did not speak very legible English. I would not rent from this location again. I was going to fight for a refund of the cost of the insurance but I decided it was not worth the fight. Thank you.
John Bsketchy hotel, no supplies (boxes, TV box, apparel box, only a hand truck dolly and pads) personnel was nice though.
Duane SIf the truck door window was angled a different way, you could asee if traffic was coming.
MONA MThe manager here is very rude and tried to make me return the uhaul at 9 am the next morning. I had a 24 hour rental from 3pm to 3 pm the next day and got rude with me cause he had rented it to me and one now person at the same time. He said he done me a favor by letting me rent it instead of the other person!
Sarah WEasy checkout and drop off.
Michael B?
JAMES HWhen I pick up trailer I had to hook it all up to my truck and the person in the office was behind a glass window and you couldn’t hear her
Patrick BTHE DISRESPECT FROM THIS SITE . I RENTED FOR 2 DAYS AND CALL AND TOLD THEM THE TRUCK WAS NOT COMPLETELY UNLOAD I WILL NEED TO EXTEND ANOTHER DAY I CALL UHAUL AND EXTENDED ANOTHER DAY THEY DID 20 MINUTES LATER THE LADY FROM THE RENTAL HOTEL SITE CALLED THE LADY WAS RUDE TOLD ME THAT SHE WILL CALL THE TRUCK IN STOLEN IF I DONOT BRING IN THETRUCH WHICH WAS EXTENDED ANOTHER DAY CHARGE TO MY CARD . SHE STATED VARIOUS TIME ITS HER TRUCK I MUST BRING IT IN OR SHE CALLING THE POLICE SHE HAS ANOTHER RENTAL AND CONTINUE TO CALL ME VARIOUS I WILL NEVER RENT FROM THIS LOCATION AGAIN ...
Tommy TKeep the doors to the trailer locked to prevent vagreants from using.
Ken JVery helpful
Samdaniel WThis is a terrible location... located at a rundown hotel, all doors locked, talking through a hole in a window, wreaking of smoke, woman not friendly, did not have requested moving pads. NOT A GOOD EXPERIENCE!!!!!
dale fWe rented it for one way to another state. Sadly it smelled like garbage inside and we had to air it out.
Stephen LTrucks wasn’t clean… got charged to much for miles I didn’t use…
Carlon JDid not like the location and having to stand outside during the checkout process and having to speak with someone thru a hole in a glass window.
Edward BSuper easy drop off and excellent customer service.
Paul DWhy do online check-in, which includes uploading documents, and arrive and have to do everything all over?
Marco FNo a/c in truck. Unsafe location.
Matt RVery poor customer service, never once came out to check on equipment assist with loading on truck or checking if we were having issues, which we were! The lights were not working until I fixed to cables to the trailer which if they would of checked, it could have been fixed prior to me getting the trailer. I will never rent from her again!!!!
Darrin WNice job! Wonderful customer service!
antonio bThe uhaul was dirty
Shyenna BThings were very unclear. My time frame was 4 hours... We put gas back to where it was and returned on time and a 30.00 charge turned into 90.00. We even used our own dolly. Felt like a complete rip off and the lady at Westmont inn had a strange and kinda snappy demeanor. Weird experience for sure.
Laura MEasy rental
Kevin MMake sure you take a picture of the mileage and gas. They tried to say I drove over 80 miles and I hadn't even drove 20 luckily I had pictures for proof
Shanethia HGood timely service Thanks Uhaul
kevin mVery unprofessional, the truck was dirty, had no gas, smelled like cigarettes, all around bad experience.
JOANNA TThe representative listen to the customer instead of assuming they're lying
Brian HDirtiest truck I have ever rented ! Steering wheel sticky , console had sticky substance on it !!!!!
Joseph PBill incorrect and needs to be fixed
ANTHONY HWestmont Inn was great. My reservation was for the US 98 location. When I arrived there was no one present to handle my rental. Had to scramble to find another pickup site.
Jim WPick better safer places. I doubt these locations match your target audience.
Radames VWe reserved a truck the night before. When went to pick it up and it was so confusing. We had the hardest time checking out the truck online it was such a headache. That was the last thing we needed to deal with trying to move. Y’all need to make the check out process easier.
Joshua MThe whole experience of renting with UHaul was a DISGUSTING DIASTSER!! Not only did the truck not have gas but it also was dirty inside the cab and back as well. Not only did I have to clean the truck before using it but I returned it cleaned and with gas. Yet they charged me for no gas and dirty cab including SOME ONE else's return fee was added to my credit card. I will NEVER EVER use this company or location again, I am also filling a complaint with the company as well as never referring anyone to the company.
Craig SThere was roaches in the back of one truck that I was going to take. Then the other truck was extremely dirty in the back and front and it appeared to me that someone was smoking weed in the back of the truck in the front not a good look. In the steering was really wonky.
KYLE CService was not professional, nore did they accommodate me.
Gary M