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NADIA B
Customer Reviews for Westmount Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was very helpful and patient with us. Made us feel comfortable and valued. Thank you!
NADIA BI have no idea why this was my dropp off location. From the start of the process I had chosen the vsriety store actually nesr my house somehow by thr end of the process it has chosen this location. The greatest annoyance of all as it was MUCH further away. Terrible experience and costs us more. If variety store was chosen dont CHANGE locations on people or have them "re-confirm" and its not the originsl location that was chosen. The pickup/drop off process needs serious work and to br consisent with what was chosen initially. Uhaul should be paying for the extra gas and miles it took to get to this other location.
Marissa MHe struggled fror 30 minutes to process our order
MATTHEW LI don’t know of it is this location specifically but the back of the truck was filled with garbage and smelled like urine. It was unlocked and able to just be opened
DANIEL WWorst experience ever
Abhishek uThe owner at the West Mount drop-off was very nice and tried to get us sorted out quickly knowing we were having a hard time at other locations.
KAYLA EClean truck & helpful staff ..
Yudhveer SNo help whatsoever, forgot to mark my item as returned so uhaul thought I still had possibly? Horrible location for service.
SHAWN KExcellent customer service and care. Easy to pickup and drop off.
TRACY LDid not help whatsoever. Just gave orders to put over here not there etc. Did not report return to office. In turn I received a phone call asking where the trailer was? Person on phone was polite and helpful.
SHAWN KI had a very bad experience with customer service i booked 26’ uhaul and gor confirmation email and location which was reserved truck was not available their and agent sent me to new location ensuring truck is their when i went their truck was not available even their an then uhal ahents transferred my call 6 times. Without letting me know
SAHILDEEP BHappy with the location and their assistance. They are friendly and makes it worth while coming back. Thank you.
JEFFREY MI did not get my $60 deposit back I thought it would go back on my debit card but it didn’t!!!
JAMES YI had it booked for 8:30 , I got there and it wasn’t there was told to come 2 hr later and still wasn’t there , had to make 2 extra trips to get and it was 20 minutes from my place and then I had it for only 16 hours instead 24 hours and still had to pay for a full day, on top of all else they didn’t do paperwork right and got a call from a higher office, I would not recommend this place
DANIEL DCharged us extra for fuel and we filled the tank to 1/2 full and when we picked up the truck it was on 3/8 on the gas tank gauge. We want a refund for the fuel charge of $16.62. It would be beneficial if the fuel tank was full on pick up and then you fill it up when you return the truck. Ridiculous way to run business!!
WALLACE LThe gentleman who helped us was really a nice guy.
WILLIAM MI booked online. It would have been nice to have the option to upload ID and CC info in advance and be directed to a lockbox to pu keys to save time. Spent a further 20 min getting processed. The equipment is always in good shape, the clerks friendly and no huge deposit required like the big box stores. Facility also called me to pick up the Apple AirPods I forgot in the unit. That was a nice. Overall very happy with the experience.
Christine TExcellent customer service and product support.
KIMBERLEY VEverything was good
JOSEPH FWe got the wrong truck. Booked for 15’ but got 10’ Uhal did not even do anything about it. Uhal don’t even care about clients’ satisfaction. Would not recommend a friend.
Benjamin TThe owner was friendly and helpful and will always rent from him. Good experience.
DEBORAH BEnsure tank is actually full at pickup. I put 50L into tank after driving less than 200 km.
AEBE WStaff were helpful. Convenient Hours and Location.
JAMES STrailer was a little old and beaten up but did the job. Can't complain for the price!
GREGORY RAlthough I am fairly local to this area, I wish I would have been reminded that major roadwork at rail crossing nearby is being done these days. I last fuelled in Woodstock and then found out I had to make a large detour to return the equipment on the other side of the tracks. Having been in Ingersoll as my destination prior to that, this could have been avoided for fewer miles.
JEAN Srental location was in a motel kitchen with no air. attendee didnt know how to use uhaul online system and had to wait to call uhaul
JEFFREY SBlinkers did not work on the trailer.
James GGreat equipment, great price, and great friendly staff at this location.
Jeremy LThese people did not know what there were doing. Also I had to hook the trailer up myself and if I did not ask him to check it, it would of popped off on the highway.
Kelly MUpdate your trailers and take the older ones off the road.
Jeffrey BVery friendly
paul HNo improvement needed.
paul cNot a thing.
John SVery good service
Sukhveer SStaff was super friendly and helpful. Vehicle was in excellent shape.
Gregory SWas given a receipt for just over $411 and my credit card statement came in at $583 without any explanation as per the 41% increase in cost. Welcome to SCamada.
Nicholas POrdered truck online and it was not set up and ready to go had to wait for guy to show up
Matthew TNothing
Richard SCrazy experience with U-Haul
Seyed MClean vehilce
Marcus Howner threatened to call police after giving me keys to another unit after i already committed to returning them.
michelle lDid everything online. Showed up, picked up key. Dropped off key. Allowed me to park my personal vehicle while out with rental. Easy.
MARK GNothing, simple easy drop-off location. Parked the truck and handed keys to a staff member at the motel office window.
mathew sWent smooth
Mike RKey was extremely hard to put in ignition and I could not remove it for fear of breaking it off!. Box was only half-assed Swept out!
timothy wConvenient, friendly service
christine tAbsolutely horrible experience - doesn’t speak English we’ll, the truck driver side headlight was out. The battery died and they frauded me
Kira DLocation was good, wait time was minimal and truck did what it had too, very disappointed in regards to blanket rental, added it to the order via call and online. I even spoke with someone prior to pickup if blankets were available as per order. I felt with all my follow ups I was set for success and an easy move. When I went to pickup I was Informed they didn’t have blankets but another location would. I called all Woodstock locations and wasted 30 mins, no location had them. I had to drive to Canadian tire and spend $180 on blankets just to complete the move. These locations should have the items needed, otherwise they shouldn’t be an option or at least tell the person so we can make other plans.
eric sMother fucker over charged me I filled the tank and I made a 300$ deposit only had the truck for less then five hours and I only recieved 90 dollars back
cole bSee above comment.
Robert DOther than the wait for slow web connections, this was by far the best ‘U-Haul’ experience I have had (spanning nearly two decades as a trailer customer) The quantity of equipment at this small satellite location was very impressive. The service and friendly manner are not found elsewhere. Hats off to Westmount Motel - well done, and I’ll be back next time I need a rental!
Jason HLeft turn signal light not working on trailer
Justin OGentlemen was very friendly and efficient. Wonderful experience!
Sophia GI rented a truck and got a cargo ban which ruined my entire move and made it 3 times harder.very displeased with u haul and will never use again
Josh GI have not received my bill. I do not know what my credit card is being billed.
Kristie S