Friendly staff and easy rental experience. Not my first time renting here and I definitely will rent here again.
Thomas U.
Customer Reviews for Westover Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm still waiting on my refund for 39 dollars
Robert K.Their attitudes suck. I will never rent a uhaul from them again.
Melissa M.Truck had quite a bit of trash and food scraps in the cab, and small missed items in the back. Also felt like the transmission was slipping pretty badly.
Jesika M.Besides the fuel cost it was great ride from Morgantown wv to Buckhannon wv to Morgantown wv had no troubles at all well maintained and the uhaul dealer was great on the response and taking care of things prices was great also thanks to you all for being there
bill S.The left turn signal was falling out, I assume it was functioning. I was charged 3 days for rental because it was a holiday weekend and the shop was closed. I returned it the same day and have yet to hear back so I lost money on it. Other than that it was fine.
Christianne C.was in and out with my uhaul very quickly, good service.
Eric J.Also Corey and crew from Moving Bros were wonderful. Efficient, respectful of my Belongings and all the while having a great attitude . Also perfect packers, taking care that nothing would shift or even damaged. Will certainly call on them for any moving needs.
Eva D.Super fast service!
George D.Shout out to Virgil and the guys for being experts and being friendly
Mara L.Very friendly people to meet and work with.
Kevin M.For a start you could have them fill up the tank. Who wants to begin their journey at the pumps? They marked it at 1/4 of a tank, but it was less. Do you know how hard it is to plan out your trip so that when you return it it has a 1/4 tank in it? I drove it around longer than I needed just to try and get some of my gas money back. I finally returned it with 5/8 of a tank. As far as the cleanliness; the passenger's floorboard was COVERED in mud. There was mud spots on the hand hold too. The driver's side window had a dried drip hanging down from what I assume was the remains of someone's attempt at spitting a loogie out of the window... The seats are uncomfortable and the ride was bumby as hell. Maybe the fact that it had just under 72,000 miles on it had something to do with that. You lost a customer with this one. I'll gladly pay a little for a clean, filled up, low mileage Penske. Bye now.
Aaron H.Everything went well. Zach was great!
Steven H.My UHaul had a bad battery and Westover Exxon staff swapped it out quickly at my location. Great job!
Jeff H.The inside drivers side floor was muddy by was no problem. The only thing I think could be improved on a company level is the charge per mile that you charge. I realize there is upkeep that is required on all the vehicles but even at $.25 per mile that would cover the regular maintenance required on the vehicle. Example is 5000 mile oil change. At 5000 miles @ $.25 would net you $1250. I don't know of any oil changes costing that much. That is just an example. The $.69 is way over priced and seems to be to the point of gouging the customer. Just my thoughts
Kevin B.This location did very well! Friendly, and nice. I expect nothing less from the fine state of WV
Leonard S.The guy at the front desk was very friendly. I wish I could remember his name. But I would recommend this location for uhaul anytime!
emily W.Everyone was wonderful and friendly
Cheryl N.This location is fantastic. Best in town.
Ty D.Front Desk person is arrogant, he is very rude.. don't how to talk with customer politely.
Rohithreddy K.It took almost 2 hours to get the code for the box. Then upon return I travelled 15 miles and the app was charging me for 115. Then it turned a 19.95 local rental into 89.95. I will not ever recommend the use of the 24/7 truck share.
BARBARA G.No improvement needed! Service was excellent.
Julie W.No issues with the uhaul, but the moving company booked through uhaul canceled the night before our move. Terrible
Keith M.Customer service Website is absolutely horrible. It took almost an hour for me to get my uhaul. The rep inside said that uhaul took control over my order and wasn't able to assist me. why can't the verification process happen when you register? That why you not waiting for customer service to verify your information, which by the way I got hung up on 6 times by customer service. Then the call back number still put me on hold. It's lucky you guys don't have much competition over wise I'm not sure why anyone would use your service. The truck was awful. The AC shut off when driving up a hill, it was extremely dirty, and just overall a crappy vehicle to drive. I used to drive box trucks so I understand that it's not gonna be a great ride, but my goodness it was so dirty with cigarette butts in the cup holder. Not to mention how lose the steering was. I mean y'all really don't take covid seriously because it obviously wasn't clean. And your customer service sucks. Definitely will seek other options next time. Absolutely terrible experience.
Anthony F.It was quick and easy. The fellow was polite and efficient.
MARK K.Location was fine but the online check in process was a nightmare your app/process was a real pain asking for information at location with no notice I'm glad i was able to do last minute.
William S.It was too expensive. I only needed the truck for 4 hours & it cost me $108. There are too many hidden fees & this was a local move - so about 10 miles altogether. I should not have had to pay so much extra for mileage on top of everything else.
Sheri K.Easy in and out for a local pick up
Robert Charles S.Fast courteous service.
WAYNE ARTHUR C.Ask if rope or blankets or other supplies are needed. Not their fault as I also forgot to ask. They were efficient with very quick checkout. Would definitely recommend.
ROBIN K.Staff did a great job
Michael D.Very accommodating and friendly.
TAMERA E.Everything was great other than the online checkout (auto shop was closed at the time of checkout). The checkout link doesn't work on mobile phones if the user has previously disabled location or camera access. I had to download a new browser and allow permissions to get the checkout to work. It was a pain
dale M.Uhaul's ease of rental process is why I'm a returning customer. Thank you for making renting easy.
Stephen B.The staff was really friendly. Checking in and checking out was very efficient. The Uhaul van was pretty dirty and smelled really bad.
Deon K.The guys at Westover are awesome! Friendly, helpful, efficient.
WILLIAM S.I was quoted $53 or so and was charged a $20 fee for not filling out a electronic form I wasn't told about.
JERRY B.Great experience. Easy to pick up and return.
Eleanor G.The van had mud in the main cargo area, as well as, the floor mats up front.
Courtney R.Quick and easy pick up.
DANIEL L.Virgil and Zack were great! Easy to work with and very helpful. Will use them again.
CTL E.There was a dolly cart left in the uhaul when we picked it up, so we left it when we dropped it off. But just wanted to say that! Everything else was good!
Timothy I.Customer relations was very friendly, they were also very helpful in helping with needed information to suit my needs. Thanks again.
DAVID C.I had initially made the reservation for a Tuesday then had a medical emergency had to change it to Thursday, they were understanding and helped with that. When I had first called, virgil had told me it was 20.00 a day, free mileage up to 10 miles then .69 cents per mile there after for an 8ft pickup truck I only needed for about 4 hours. I arrived thursday and my card company would not allow that, however they would allow a ten ft box truck. I asked would it be the same price mileage free up to 10 miles, was told yes, so I said that's great and excepted it. I was never told about a deposit of 100.00, but I understand why they do that. I received my truck and only went 6 miles. Got my receipt and looked at it and was charged for the 6 miles so I was confused as to why. Again Virgil said I had up to 10 miles. I also took a picture of the mileage when I left to record it. I called the very next morning and the uhaul manager was rude and said well he made a mistake, that's not my fault, that's what I was quoted therefore should have not been charged. I felt the manager just wanted me off the phone. I feel if you are quoted something it should be honored regardless! The manager just didnt want to give me my money back. I have made a complaint and also explained that Virgil needs coaching on quoting rates. I mean its 4 dollars and some change but still it's the principal. I do want my money back!
billy T.For the second time in providing you feedback about my experience with renting a Uhaul at this location. The inside cab of the Uhaul was not clean. Especially, in the middle of a pandemic you would expect the cab to be wiped down and disinfected. My previous rentals over the past month were fine but I was providing feedback to Uhaul about this issue and they ended up charging me for a cleaning. I wasn't the one who caused it to not be clean. It looks like a lack of ongoing maintenance by the Uhaul provider. I expect a full refund of $25 for the cleaning fee.
Mark B.We was charged twice for our rental.
JOHN H.Answer the phone, return calls, have someone in the office during hours of operation.
Kent T.They do account for miles before they bring the Uhual from down the road. While pulling out I noticed there was an extra mile on my truck vs. what the contract/agreement showed. This was a little disappointing and I felt they could account for miles after they get the truck from the offsite location. It was nothing to fret over at the time as it was a mile, however I did feel like I gave them an extra buck for getting my truck from where they chose to store it. Also, mobile pickup still caused me to go into the store and my truck was not on site allowing me to complete the mobile pick up. My wife is 34 weeks pregnant with twins, I had hoped to avoid going inside anywhere during the pandemic for her safety. I think uhual can do better with their mobile pick up.
COLE D.Truck was dirty. It didnt look like it had been cleaned and the back had a small pile of gravel. Truck was due for maintenance with engine noise. They messed up and over charged me for my rental.
Christopher F.Very helpful staff
John L.drop off process was not easy. Need to simplify.
Robert P.