Customer did not leave a comment.
Rebekah T.
Customer Reviews for Westover Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is fantastic. Best in town.
Ty D.Front Desk person is arrogant, he is very rude.. don't how to talk with customer politely.
Rohithreddy K.It took almost 2 hours to get the code for the box. Then upon return I travelled 15 miles and the app was charging me for 115. Then it turned a 19.95 local rental into 89.95. I will not ever recommend the use of the 24/7 truck share.
BARBARA G.No improvement needed! Service was excellent.
Julie W.No issues with the uhaul, but the moving company booked through uhaul canceled the night before our move. Terrible
Keith M.Customer service Website is absolutely horrible. It took almost an hour for me to get my uhaul. The rep inside said that uhaul took control over my order and wasn't able to assist me. why can't the verification process happen when you register? That why you not waiting for customer service to verify your information, which by the way I got hung up on 6 times by customer service. Then the call back number still put me on hold. It's lucky you guys don't have much competition over wise I'm not sure why anyone would use your service. The truck was awful. The AC shut off when driving up a hill, it was extremely dirty, and just overall a crappy vehicle to drive. I used to drive box trucks so I understand that it's not gonna be a great ride, but my goodness it was so dirty with cigarette butts in the cup holder. Not to mention how lose the steering was. I mean y'all really don't take covid seriously because it obviously wasn't clean. And your customer service sucks. Definitely will seek other options next time. Absolutely terrible experience.
Anthony F.It was quick and easy. The fellow was polite and efficient.
MARK K.Location was fine but the online check in process was a nightmare your app/process was a real pain asking for information at location with no notice I'm glad i was able to do last minute.
William S.It was too expensive. I only needed the truck for 4 hours & it cost me $108. There are too many hidden fees & this was a local move - so about 10 miles altogether. I should not have had to pay so much extra for mileage on top of everything else.
Sheri K.Easy in and out for a local pick up
Robert Charles S.Fast courteous service.
WAYNE ARTHUR C.Ask if rope or blankets or other supplies are needed. Not their fault as I also forgot to ask. They were efficient with very quick checkout. Would definitely recommend.
ROBIN K.Staff did a great job
Michael D.Very accommodating and friendly.
TAMERA E.Everything was great other than the online checkout (auto shop was closed at the time of checkout). The checkout link doesn't work on mobile phones if the user has previously disabled location or camera access. I had to download a new browser and allow permissions to get the checkout to work. It was a pain
dale M.Uhaul's ease of rental process is why I'm a returning customer. Thank you for making renting easy.
Stephen B.The staff was really friendly. Checking in and checking out was very efficient. The Uhaul van was pretty dirty and smelled really bad.
Deon K.The guys at Westover are awesome! Friendly, helpful, efficient.
WILLIAM S.I was quoted $53 or so and was charged a $20 fee for not filling out a electronic form I wasn't told about.
JERRY B.Great experience. Easy to pick up and return.
Eleanor G.The van had mud in the main cargo area, as well as, the floor mats up front.
Courtney R.Quick and easy pick up.
DANIEL L.Virgil and Zack were great! Easy to work with and very helpful. Will use them again.
CTL E.There was a dolly cart left in the uhaul when we picked it up, so we left it when we dropped it off. But just wanted to say that! Everything else was good!
Timothy I.Customer relations was very friendly, they were also very helpful in helping with needed information to suit my needs. Thanks again.
DAVID C.I had initially made the reservation for a Tuesday then had a medical emergency had to change it to Thursday, they were understanding and helped with that. When I had first called, virgil had told me it was 20.00 a day, free mileage up to 10 miles then .69 cents per mile there after for an 8ft pickup truck I only needed for about 4 hours. I arrived thursday and my card company would not allow that, however they would allow a ten ft box truck. I asked would it be the same price mileage free up to 10 miles, was told yes, so I said that's great and excepted it. I was never told about a deposit of 100.00, but I understand why they do that. I received my truck and only went 6 miles. Got my receipt and looked at it and was charged for the 6 miles so I was confused as to why. Again Virgil said I had up to 10 miles. I also took a picture of the mileage when I left to record it. I called the very next morning and the uhaul manager was rude and said well he made a mistake, that's not my fault, that's what I was quoted therefore should have not been charged. I felt the manager just wanted me off the phone. I feel if you are quoted something it should be honored regardless! The manager just didnt want to give me my money back. I have made a complaint and also explained that Virgil needs coaching on quoting rates. I mean its 4 dollars and some change but still it's the principal. I do want my money back!
billy T.For the second time in providing you feedback about my experience with renting a Uhaul at this location. The inside cab of the Uhaul was not clean. Especially, in the middle of a pandemic you would expect the cab to be wiped down and disinfected. My previous rentals over the past month were fine but I was providing feedback to Uhaul about this issue and they ended up charging me for a cleaning. I wasn't the one who caused it to not be clean. It looks like a lack of ongoing maintenance by the Uhaul provider. I expect a full refund of $25 for the cleaning fee.
Mark B.We was charged twice for our rental.
JOHN H.Answer the phone, return calls, have someone in the office during hours of operation.
Kent T.They do account for miles before they bring the Uhual from down the road. While pulling out I noticed there was an extra mile on my truck vs. what the contract/agreement showed. This was a little disappointing and I felt they could account for miles after they get the truck from the offsite location. It was nothing to fret over at the time as it was a mile, however I did feel like I gave them an extra buck for getting my truck from where they chose to store it. Also, mobile pickup still caused me to go into the store and my truck was not on site allowing me to complete the mobile pick up. My wife is 34 weeks pregnant with twins, I had hoped to avoid going inside anywhere during the pandemic for her safety. I think uhual can do better with their mobile pick up.
COLE D.Truck was dirty. It didnt look like it had been cleaned and the back had a small pile of gravel. Truck was due for maintenance with engine noise. They messed up and over charged me for my rental.
Christopher F.Very helpful staff
John L.drop off process was not easy. Need to simplify.
Robert P.Everything worked out great, super simple, user friendly phone check in and out make the process quick and convenient.
Grayson M.the drop off app wouldn't share our location so we had to call. Customer service was very friendly and helpful though.
Daniel M.No issues
Garett C.The truck we rented smelled like sour milk! It's pretty bad when you have to stop somewhere and buy an air freshener for a vehicle that's suppose to be clean! After we dropped it off we still smelled like the truck! I'm very dissatisfied!
SUE T.I was treated very well. The agent, who took care of me was considerate and friendly. The phone number listed for his business was not correct. I will rent from U-Haul if the need arises again.
norbert K.Great customer service!
Donna C.Rental was excellent. Very nice pickup truck,I had signed up on the computer so signing out the truck was quick. The truck was ready when I got there at 8 am. The employees were courteous and friendly. Having a truck I knew I could depend on made my work that day a lot better.
Francis A.To improve service, deliver all the items ordered. I reserved, in addition to the truck, an appliance dolly and a dozen furniture pads. These items were not provided. Removing the charge from my bill does not help a 61 year old woman move a chest freezer down a flight of 16 stairs. VERY disappointed.
Venus W.Wasn't actually half a tank in truck was a bit under the half line.
Benjamin S.There is no dolly for rented as requested.
Paratchata B.Poorly lit and in sketchy part of town.
Christopher C.Not use scare tactics on your text messaging that I have to use your app and my cellphone data in order to check out and in the truck, or be fined a $20 fee. This type of messaging is not cool. If I would have assessed the $20, I would never use U-Haul again.
Brandon S.I made my reservation online, when I arrived my vehicle was there and ready, I was in and out in less then 10 minutes. Everyone was very helpful and nice. Thankyou for great service.
Kenneth C.The Gentlemen at The Westover Exxon Uhaul Location Give 5 Star service. They are one of the best UHaul dealers I have ever been to. Seriously, If UHaul has a service award, these guys should really be considered. Thank You.
James A.The people here are always attentive and explain things very well. Could not ask for better service!
THE GREEKS T.When I made my reservation, I let them know I was paying cash. When I get to the uhaul place to pick up uhaul, I find out I'm going to have to pay a $100 deposit, which I was unaware of. I am not made of money. It would've been nice to be aware of this charge before pick up.
Stacey S.Great people and service at this location!
michelle R.No improvement needed
Melissa D.The condition of the truck was dirty with leftover junk/trash from previous renter. However, the location owner took care of it right away. He was attentive to the issue. I would rent from this location again.
Pennie W.They were great. Efficient, even though they were really busy.
pam P.