Customer Reviews for Westpointe Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westpointe Self Storage
David D. on
I can’t think of anything that I would change.
Richard A. on
The person I spoke to over the phone at the drop off was rude. I had trouble finding a spot to park and called the number listed. They were closed today so no one was there. The return area is hard to maneuver through. I was told I needed to find a spot and that I better to leave the truck sticking out. If the vehicles were parked right it would not have been any trouble returning. This experience will make me question using U-Haul again in the future.
Steven Z. on
I was very pleased with my experience at this location. The staff was professional & courteous. The equipment I was issued was clean & in good working order. Definitely recommend, AAA+++
JERRY F. on
I use U-Haul on a monthly basis. Chip is always so helpful and friendly!
Sharina P. on
Customer service was excellent! No hassle picking up or returning equipment. Very quick and efficient. Would definitely recommend to anyone in the area!
Rebecca M. on
The truck leaked water all over everything in the truck and the attendant wanted to bring up that the truck is not "water proof". I understand if you the truck was submerged things would get wet but it was just a little storm and a lot of my stuff got really wet. I dont appreciate the way the employee spoke to us or handled the situation and he was very rude. I would not recommend this location to anyone.
james s. on
its a great experience each time i rent from this location. thank you.
RAY C. on
great experience with the staff at this location!
John S. on
I had a problem with leaving my lights on in the truck . Battery was dead. I could not get the truck back in time for our agreed upon 24 hr rental agreement. They were understanding of this and extended my rental period at no charge. Nice people.
sean f. on
Went very well
Gary H. on
What a pleasant Experience to rent from this company. They had what I needed in stock. The trailer was a great piece of equipment and met my needs. The staff were excellent! I will use them and recommend them to everyone. Good Job Chip!
Jeff E. on
Let customers know that no matter what estimated chargers are held on their account, the final bill will not be charged out of the "hold" amount.
Jerald M. on
Extremely helpful in every way, with equipment, showing me how to use the express check-in and they went out of there way to help with the best deal U-Haul had to offer on my move. I will use them again with out a doubt!
Samuel H. on
Great job once again. Thanks
BJ B. on
Excellent experience as usual with Chip & Sara! My go-to team for all of my moving and transporting needs!
Jimmie M. on
Fantastic service.
Sam H. on
Thank you, great place to make a rental. I will be back!
Stephanie G. on
Loved the cat!!
BJ B. on
Chip and Sara run an exemplary operation! I will go out of my way just to rent from them. They are always friendly, professional and personable. I will always rent from them!
Gerald B. on
Great customer service!!!!!!!
Timothy C. on
The employees went above and beyond to be helpful. Excellent customer service!
Jeffrey L. on
Always do a great job.
Dan G. on
Very good folks at rental agency very very helpful and kind
MARK W. on
A bigger parking lot
Kenneth T. on
The guy that checked in the truck was very nice and helpful with the problems I had during check in
Joseph N. on
The gentlemen running the site, I think his name was Chip, was friendly and helpful. I had a couple of challenges with AP but he took his time to walk me through it. He is a great representative for U-Haul.
Steven W. on
It was customer friendly and and service was well. Chip did a great Job!
Teresa J. on
1800 number needsnro given the correct address I had to figure it out myself.
STEVE R. on
You advertise $ 39.95 rent for a day but after you add miles and taxes it ended up 95.00 . Just tell people what it really cost to rent your moving vehicle’s for real
Kurt M. on
Very friendly staff here and always helpful too.
matt r. on
Fantastic!!
Matthew C. on
It was quick and easy. Staff was helpful and friendly walking me through each step.
Michael B. on
Best place in west okc to rent a u haul. Ended up saving us a bunch of money.
Christopher T. on
Very good experience
Charles T. on
The nice people at Westpointe are very helpful. Thanks for the great service.
John A. on
Nothing. You and your staff were very polite and professional towards my wife and i. Thanks so much for your help and instructions on using the Tow Dolly. My experience was Awesome.
rodger h. on
Awesome service went over every detail and process of how to utilize the transporter after the fact and Chip was very helpful and very concerned...……….. would recommend his Uhaul facility to everyone...………
Larry S. on
The truck they gave me was very beat up on the outside. It's definitely seen better days...and with over 144,000 miles on the odometer it's seen a lot of miles too. Their facility is easy to get to though, and plenty of room for parking. Office is clean and tidy. It's clear they care about running a professional operation.
Joanna H. on
Sometimes there is a cat in the office. I had one of my cat allergy reactions (runny nose, sneezing, tightness in my throat and chest) after handling the blankets. That passed after I vacuumed my moved items and returned the blankets. Now that could have been from the previous user too but the blankets probably be rotated and cleaned periodically.
Amy W. on
The AC in our 20 FT truck did not work and made for a long haul but Chip at Westpointe was EXCELLENT! He was very friendly and helpful in getting us everything we needed. Highly recommend working with this location!
Dirk L. on
This is my go to Uhaul location!
Timothy M. on
Unfriendly people at this location. Guy let me leave with a trailer that had nail in the tire. Flat before I got home. Terrible experience.
Donna D. on
I had a great experience! Thanks
Dellire H. on
can be more accommodating for client temporary parking
Tony P. on
Everything was fine
David Brown H. on
was a short notice reservation. this location went out of their way to accommodate my trailer rental. Chip is very friendly and has gone out of his way several times to rent us the equipment we need.
John H. on
I have rented from many Uhauls over the years and will say this location was by far the nicest, cleanest, most personable encounter yet. Will only be renting from this location for sure.
Chaz H. on
The owner was incredible helpful. My tow hitch was too low for the trailer, and he brought out his own tools to help me turn the ball over to meet the requirements. Will definitely recommend to anyone in the future.
Glen N. on
One of the most professionally run Uhaul dealerships I have ever used.
Khurram Q. on
The gentleman running the business was patient even though we parked our rental truck and dolly in the wrong area. He made sure we had the safe-move coverage on our car transporter due to it getting a dent. Very thorough.
Phillip P. on
Never had an issue checking in or out and customer service was terrific! Will go there for all my uhaul needs.
Beverly W. on
The staff was very friendly, helpful and knowledgeable. I’m a repeat customer and each time has been a pleasant experience.
Ron C. on
I had no issue with the location and was able to drop off the uhaul truck there with no issue. I would be fine with using Westpointe Self Storage again for my non-uhaul related needs in the future. As for uhaul itself, I will probably not ever rent from uhaul again. The self service pickup option through their website was broken and caused me to be stuck in the uhaul parking lot for over an hour being transferred around to various useless people and eventually to a department that was not open that day. The police showed up in the meantime to make sure I wasn't robbing the place. I do not ever want to deal with that hassle again and hope to never talk to another uhaul customer service agent for as long as I may live.
Jesse H. on
The staff at Westpointe are the tops. Change nothing.
Austin H. on
Everything was smooth and easy, don't see any room for improvement. This is the 2nd time we have used this location, friendly staff, clean truck, and basically in and out.
Kerri K. on
Very nice uhaul location and the staff that helped me donthe return was exceptional super friendly and helpful!
KATHRYN P. on
Everything was excellent. I will use this facility in the future.
MICHAEL AND OR JENNIFER B. on
Chip was great. He made the experience awesome. Very helpful when it was time to leave. He helped me make sure the u-haul car trailer was hooked up correctly. Thanks Chip.
TIMOTHY A. on
Chip was great to work with!
LARRY K. on
The facility was outstanding