Customer Reviews for Westpointe Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Westpointe Self Storage

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earl b. on

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My only comment is that the attendant was anal about the trailer being level. I carry five hitches with varying drops in my truck and it seemed that none of them were to his liking. Even after I explained that the one I had picked was one I have used several times before with U-Haul trailers, he suggested I would have to buy another before he would let me go. He finally agreed to let me try it and, wonder of wonders, the trailer was within two degrees - if that - of being level. Still, took a bunch of pictures and "warned" me that I would have to pay for any damage the hitch might cause. Not an encouraging send off.

Blake W. on

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The truck got the job done. It smelled a little funky inside and could maybe use a tuneup. And I’m not sure but maybe some front shocks. The key is a little sticky in the ignition and the door. You online app is really good when reserving a truck, picking it up, and turning it in.

David W. on

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Terry S. on

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Breanna S. on

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The customer service was not great . The gentleman was very rude and frustrated. It was disorganized and chaotic. I just could not get passed his rudeness, and condescending tone. Would not recommend this location!

Angela R. on

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Chip was so very helpful. Wonderful customer service!

Randall B. on

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Change the shocks on your trucks?

Vivek T. on

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Awesome experience! Definitely recommend!

Ashley H. on

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He hooked Uhaul trailer up to my car and it came off while driving out of location.

Alyssa C. on

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Daniel P. on

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Brian G. on

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Awesome

Jason R. on

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Service was good and friendly

Briana W. on

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Jessie B. on

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We picked up the U-Haul truck after hours. There was good cell phone service; however, it took a long time to upload pictures, and made us load them several times before it accepted them. The pick-up process took about 30 minutes, which seemed to be longer than it should have taken. Other than that, we had a great experience!

MOISES P. on

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An awesome friendly guy! Mr. Chip really cares about customers satisfaction!

Tristan J. on

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Location was very sporadic and disorganized. Check in process to pick up truck was strung out and inconvinent versus other locations I have dealt with in the past.

Jennifer H. on

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Judith R. on

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Larry I. on

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Joel G. on

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Tiodora s. on

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Overall great

Donna B. on

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I came 20 minutes after they had closed and the guy still took care of me. Great customer service

Marlon T. on

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The first trailer had a grease cap missing and when I pointed it out to the man that was helping me he got an attitude because I didn’t want to take it and get half way and wheel bearings fail and he just had an attitude even when he called to verify the reservation

KIP M. on

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nancy r. on

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The manager is wonderful!

David F. on

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I got charged almost $300 for 2 days for a pickup truck and they can't figure out where it went an the stuff was rude at the YUKON Oklahoma store of Reno and mustang rd

mike s. on

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Carrie H. on

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They are excellent! Very friendly and helpful!! Will always use them in the future!!!

Leslie W. on

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DONNA R. on

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Great service and friendly people. Will highly recommend this location.

Franciska W. on

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Garrett D. on

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Chip and his crew did an amazing job with us from the beginning to the end. Very friendly and helpful people. They will have my business again!!!!

James M. on

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Shannon A. on

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Samuel M. on

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Fred M. on

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Bridget H. on

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Friendly and efficient

Carol M. on

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Nice, quick service.

Carrie H. on

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Very nice and helpful!! Thank You!!!

Britany D. on

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I greatly appreciate Chip and all his helpfulness! It's nice to walk-in the Yukon location and be made to feel at home! When stress is high enough when moving things!

Dennis K. on

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Charles D. on

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MICHELLE M. on

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Nothing to improve. This place is absolutely friendly and amazing. I would recommend everyone to this location! Thank you for such wonderful service!

Prasad J. on

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Russell M. on

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Rental agent was great to work with & friendly. I loved the 2 wheeler installed in the truck! Great idea.

John S. on

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Jarred C. on

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Donald m. on

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Michael Smith T. on

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charlene t. on

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Virgil F. on

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Ray C. on

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Vehicle ran a bit sluggish but completed the move alright.

Dorothy C. on

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Fast friendly service

Steven D. on

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William C. on

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Randell B. on

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Gary G. on

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Meredith G. on

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Staff very helpful truck was ready when i arrived

Tony C. on

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VERY friendly and helpful staff at Yukon location

Bruce N. on

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Sarah was very helpful, knowledgeable, and friendly.

Joyce O. on

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Joyce O. on

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Christy R. on

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ANDREA H. on

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Excellent service!! Quick Drop-Off !! Very nice and professional !! I would use Westpointe Self Storage again and recommend them for your UHaul truck needs.

GINA B. on

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Chenoa P. on

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DAVID F. on

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Kyle S. on

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The staff was very professional and made me feel welcome while moving back to my roots.

Vickie W. on

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I don't know that I can answer that for you. Chip seems to be very much on the ball

James B. on

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Dorward Jim M. on

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Easy to get what you need, with large selection of rentable items.

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Lauren M. on

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Everything was great. Staff was great. Nice kitty roaming around the office. :)

BYRON S. on

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Chip was very accommodating with my reservation. Helpful and allowed me to park my personal vehicle at his facility. Will definitely recommend his services.

Lyndsay B. on

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Darrell H. on

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Due to the computer problem I had to wait about a hour just to get a van. They told me that it was the main office in Arizona that was slowing them down.

DANIEL S. on

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Mallory V. on

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Everything the staff did to help our move was great!!

Marlene R. on

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Nicholas Y. on

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Kara W. on

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Thomas J. on

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The individual that served us had the worst attitude i have ever dealt with in all the years I have use this location. The individual was a complete ASS, wanted to talk to me as I was one of his children. Telling me "do not turn your back on me"! as a threat to my being. I'm ex military and I will not stand for someone to talk to me that way, I'm the customer... A few explicit word were expressed. But anyways I will not use Uhaul again.

Sandra R. on

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Brent H. on

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Chip was so helpful and nice to us. First time for me to rent a truck and he made everything so simple. Thanks Chip for your great service.

martin s. on

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Christy C. on

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Chip and Tammy were very helpful and supportive throughout this experience... I want to personally thank them for their service. Christy Cowden

TONY M. on

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Jacee E. on

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Mary C. on

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Always great customer service at this location. Thanks

MICHAEL T. on

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Nick G. on

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The guy who worked there was rude. I preordered queen size mattress covers and he didn't give it to me. When I needed a dolly he told me "there is one outside" and didn't even come outside. I walked outside and saw fillet and furniture pad as well , they both were together so I thought that's what I paid for and took both of them . When I returned equipment the guy said that I took forniture pad and he was going to charge me extra. I disagreed and have made the complaint that he even didn't come outside , neither gave me mattress covers....He started screaming at me and I walked away....I would not keep this guy any longer employed anywhere as he is crazy I think. First time I rented from UHaul and such a disappointment.....hope next time will be better

Jeniffer h. on

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Patrick C. on

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Tom B. on

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Chip was incredible helpful. Not only during the rental process but also afterward. I accidentally left my phone in the console of the truck. Chip found it and called me to let me know. Then put it in a lock box for me to pick up that same night. That was important to me because I had to go to work early the next morning and would not have been able to get it for another day. Great service!

Wesley S. on

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The lady at this store was superb.

Kevin P. on

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Truck was very dirty on exterior. Interior was clean enough.

John R. on

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great service, great staff...

Brian G. on

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Chip is the best. This is my 3rd uhaul move with him. Fast and professional. Never had any issues

SCOTT S. on

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Customer Service Rep behind the counter was a jerk.

Camille D. on

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Very helpful

Sharon H. on

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i didnt need the unit afterall and i didnt see a cancellation option

Sergey D. on

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Stuff is very friendly and helpful!

Andrea S. on

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Very helpful and polite. No hidden charges like other storage companies.

Tyler C. on

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The person who checked me inowner I believe was very friendly and explained the policies of the facility in detail.

Mark H. on

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Was a bit surprised that a $20 fee was charged at the facility to process the unit and paperwork. Otherwise, the facility was great.

Cheriden G. on

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Great customer service!!!

Brian@aviationsystem B. on

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Chip went out of his way to make sure everything was correct and in place regarding my storage room.

Pamela D. on

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Very well kept and feels very secure.

Gabriel C. on

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Extremely nice staff and clean location.

Dustin G. on

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Chip is very friendly and helpful, I truly appreciate all of his efforts. He was even there for us after hours!

Forrest C. on

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Best customer carrier I`ve ever received from a self storage facility.

Aaron L. on

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Very great! We originally reserved for Saturday but Chip was kind enough to accommodate my husband and move it up to Friday! Helped us a lot!

Lynn H. on

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This facility is top notch. The manager/owner is wonderful. This is my go to for all my storage and moving needs.

Gina T. on

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The manager of this facility was incredibly nice and went above and beyond to help when uhauls website was misleading.

Kristen B. on

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Chip was very helpful and friendly.

Larry S. on

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Very helpful and very friendly staff. Facility is very well maintained. They swept out my storage unit right before I moved in to ensure it was clean.

Mchele W. on

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Went above and beyond to get us settled. They stayed late for us to unload and check in our truck.