Amazing people running the place, and perfect experience. Will rent from them again!
Trevor L.
Customer Reviews for Westpointe Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff here is amazing!! Chip and his daughter are super kind, and you feel at ease storing your belongings at this location.
Angela D. | Overall ExperienceChip and his daughters are really great to work with and I recommend renting equipment and storage knowing your belongings are well managed.
Kenneth T.Fast and excellent service
Sammy B.The drop off location would not accept the trailer. Pulling down a long narrow driveway with no turn around made it extremely difficult and frustrating.
Garald D.Very friendly staff. Fast and convenient.
Richelle M. | ReservationEveryone was great!
Robin P.Need sign on front of office to tell where key drop is. Had to look for it.
HILLIS D.I felt swindled on the advertising of $20 for a pickup truck then to pay my bill and it cost $70 something!!!! Sneaky.
Kyle U.Chip is always a great help and such a stand up person I will continue to do Business with him and continue to send anyone needing a uhaul to him and his family
CALIB C.When knowing a customer is going on a 1,000+ mile trip make sure the uhaul has cruise control. I was very disappointed and upset and it made the trip very uncomfortable and annoying!
Zachary F.The self-check was very confusing and cumbersome. I think you could make it a lot more user friendly.
Annette T.Great choice for storage! The staff is always so kind and helpful.
Esteban Pelliccia and or V. | Overall ExperienceTruck had bad vibration in steering. Dangerous to drive.
Stanley S.The staff are very friendly and were incredibly helpful with anything that was needed when we moved in and moved out. I would definitely recommend this location to anyone looking for a storage unit for their personal items from home.
Kurt M. | Overall ExperienceNice people and easy to rent
Jason S.Why am I charged $72 for a 9' cargo van for one day when u-haul advertised them on their app for $19.95. I may have gone 40 miles. Seems to me this location is charging to much. I will never go back to them if they're the last u-haul on earth. They steal from customers. Highway rip-off!!! I'll note this on my online review. Renter beware.
Tron C.Outstanding service!
Tammy L.The lady in the uhaul office was rude. The guy was so sweet. The truck is old and beat up. We took a video of it. It only had under a half of a tank of gas definitely won't go back to that location
Randy R.Called to advise I was going to be a couple hours after my scheduled drop off due to losing quite a bit of my 24 hour period to a spontaneous rain storm. When I returned the U-Haul, they advised they were only going to charge for one day. Wonderful people. Would recommend to anyone.
Dana Y.The gentleman that helped us was very helpful. He asked if we just moved into town, we said yes. He proceeded to give us good places to see and eat in the area, and gave us a coupon and menu for his favorite place.
Chantel R.N/A
Jaqeulin C.They were very helpful at rental time and time of finalizing the rental.
Cindy S. | Overall ExperienceNo improvement needed
Larry B.Better customer service. Clean cigarettes out of truck before renting out
Kurt D.My experience was great. I would definitely recommend this uhaul location to a friend.
Ruby J.The old man working in shop was rude and dismissive
Mikayla W.Try not to fuck people out of saying you're gonna do something and then don't. Even have a few witnesses that was with me that heard and watch them say they would work with me.
Joshua B.Always friendly, courteous and helpful
DONAL OR BELINDA D. | Overall ExperienceEasy after hours drop off. I was charged an additional fee for gas even though I had put in gas to the 3/4 tank line.
Cody N.Nothing. The couple that work at this location are amazing.
ROBERT B.There were not signs indicating where I needed to park the vehicle. And I couldn't find a representative when I tried to find out.
Suzanne R.The owner/manager did nothing but bad-mouth u-haul and requires customers to park in a uneven and unsafe dirt lot when there's paved alternatives! The guy was rude and uncooperative when I was only asking to leave a $130K vehicle in a safe location for less than an hour. I won't be back.
KENNETH H.The phone app is a little wonky..It took me to the wrong truck then i had to actually take pictures of the truck first and then go back in the app and load my pics. If it says take a pic it should allow your phone to take a pic not go to the gallery. Return was simple except i returned the truck and it was at 3/4 full like when i picked it up but the attendant marked it below 3/4 and charged me for the gas.. I did not know this til after the fact. shaddy
Thomas B.I hated the fact your system does not allow to rent uhauls to anyone with a balance. I called to settle it, only for them to put me on hold for 45 minutes. The different haul locations should have access to anyone who owes and pay at that location instead of WAITING for someone to pick up the phone. very annoying.
halley H.Always a smooth and pleasant experience at this facility. Never any issues! They are my go-to for trailer rentals!
Russell W.The customer service is great
Sherry S.awesome location friendly customer service
jack D.Location drop off was nice. The U-haul I used was horrible. I informed the employee working there who helped with my return. That this truck was awful. Barely made the trip across the states from Florida to Oklahoma. Beyond furious with this experience.
Oliver D.The after hours check in was a nightmare. I would pick up during office hours from now on.
Lee C.The folks here were very helpful and blessed and I appreciate their understanding
Scott P.Very nice staff!!!!
Dean A.Chip is the best he’s very knowledgeable about not only the Uhaul equipment he has but also his units he has on property. He is the nicest guy when it comes to helping with with any rental needs would recommend this place 10x over. Thank you again.
Calib C. | Overall ExperienceGreat facilities great staff
Luis R. | Overall ExperienceI had set up my pickup via phone reservation for 7am. When I went through the online pick up the day of my rental, it had me set for a 9am delivery. My reservation was confirmed for 7am/online pick up and my reason for an early pick up was for a sign sensitive need for the rental. I had to call and get the issue resolved and I was not pulling out of the parking lot until 7:30. That was the only hiccup in the rental.
Kari B.Absolutely nothing! Everybody is awesome!
Kimberly R.The truck was in horrible condition. It broke down on me 8 times while traveling on I-40. In the middle of nowhere. The truck would die while driving at 60 miles an hour on a major interstate. Out of pure luck I was able to pull off on the highway and get it to a mechanic who could not believe that uhaul would send someone in that truck on a cross country trip. I tried calling the uhaul roadside assistance numerous times while broke down on side of road and could not get anyone to answer, even after 20 minutes of waiting while the phone just kept ringing. Horrible experience, with kids and family behind me trying to block traffic while I tried to get it running again. Corporate has been notified and called and called again and the only response is I should be getting a call in a couple days from someone. I had to get hotel rooms for our entire family half way through the trip because off all the issues and postpone our arrival date by 1 1/2 days.
RYAN M.I'm a repeat customer and will always be as needed. Great staff and have never had any issues!!
TOMMY W.Westpointe Self Storage is the best place to store if you live in the Mustang/Yukon area. The storage buildings are always clean and I never have to worry about the safety of my things. The staff, Chip, Sara and Tammy are amazing folks to work with. They provide service with such a friendly, courteous and professional demeanor every single time…even when it is very busy! Such a wonderful family that truly cares and helps answers every customer’s questions/needs. Thank you (Chip, Sara and Tammy) for making my storage time there a pleasant and safe one! Take care and continue to get better, Chip!! ~ Brittany
Brittany N. | Overall ExperienceI don't like the fact that you don't have a person to check out and in the vehicle. It took me an extra 20 minutes to pick up the vehicle with the process. I'm suppose to get a vehicle on the bases that the person before me answered truthfully. That's why I wouldn't want to recommend it thank you
Wilfredo B.The lady inside was a little rude and kinda short with us during the check in process. The truck interior was ripe and dirty.
Micah C.Check in was fine. She just kind of breezed through that there was an online email o check the truck's condition. That confused us greatly. She should have taken time to go out with us to show us how it worked (or at least asked us if we had ever used the system before). Also, she didn't tell us the location of the truck. Wandered around for awhile looking for it.
Kevin W.This facility is excellent. Chip is adamant about keeping everything at this site clean and secure. He is a superb manager. The only reason we moved out is because we sold all our properties in the area and no longer needed a warehouse, Thanks for all you do.
JAMES J. | Overall ExperienceI am a returning customer. I believe I've had 3 units in the past few years. Chip and Sara are AMAZING!! So helpful! I've never had any issues with them or the facility. I will be back, i'm sure :)
Jennifer B. | Overall ExperienceThis place is by far the absolute best rental/storage center I have ever encountered. I am so thankful for these people, making my move less stressful with their helpfulness and professionalism. I had a storage unit here too and they were great. I highly recommend them. Clean, safe, easy access, extremely friendly, I could go on and on. The storage unit cost was better than any other in town. I can’t thank them enough for their help in my making my uhaul rentals easy and stress free.
Scott k. | Overall ExperienceI was very pleased with the decision of moving my belongings to Westpoint Storage. From the moment we went to look and meet the people. Chip, you and your team are fantastic and so friendly, treating us as family and taking care of our belongings. Not once did I worry about the Storage because you were on top of it even if the storms came through I could always expect a email. Thanks so much for the friendliness, chattering with us, and always being there. If ever I should need Storage again, it will be there!! Thanks again, Rocky and Yvette
YVETTE OR ROCKY C. | Overall ExperienceChip and his daughters have been lovely with helping facilitate this transition in my life.
christopher h. | Overall ExperienceWe have rented a few storages and Uhauls from them over the past 5 years - always been easy, fast and affordable! The staff is always helpful and friendly. I usually find myself sitting in the office an extra 5-10 minutes just to chat with them! This is our go to for storage and Uhauls!!
Janya P. | Overall ExperienceThis place is amazing great customer service. They are here for you which I love
Jessica S. | Overall ExperienceEasy access, convenient 24/7 access
Anthony D. | Overall ExperienceChip is awesome…He makes a point to ensure all expectations are met. Never had less than a pleasant experience. Also, my unit never got broken into. Take the easy W and go here if you’re needing a unit. The location of the facility is ideal too.
Ryan M. | Overall ExperienceThank you SO much! You were great and if we ever need a storage again, you will be the one we go with.
Diane G. | Overall ExperienceWonderful staff-very helpful-well pleased.
GARY ANDOR JUDY M. | Overall ExperienceBEST storage we have ever used, from all aspects of the process! Thanks for all your help over the years!!
JONATHAN A. | Overall ExperienceGreat customer service and nice employees
Kyler H. | Overall ExperienceChip is awesome sauce!!!! Best customer service ever!!!! Always professional, friendly and caring! He runs a tight ship. Great storage experience. His daughter was kind as well. I always felt that myself and my belongings were safe.
Amy S. | Overall ExperienceI do a lot of storage and this is the best yet for Chip an Sara do all they can do to help u in all ur needs —- highly recommend these people and this facility
Glen M. | Overall ExperienceA+ location. I'm sure I will work with these wonderful folks again. They set the bar very high for their competion.
Roberta L. | Overall ExperienceLove to store my stuff here at westpointe self storage. I know it will be safe
Karena M. | Overall ExperienceGreat services.
MARIA S. | Overall ExperienceThe people were so very nice and helpful during a really stressful time. If I ever need storage or moving equipment in the future they will be my first call.
Sabrina A. | Overall ExperienceThe staff at this facility is incredible! Chip has become like family to me. Thank you all so much.
Shay J. | Overall ExperienceEverything was great. They were always great every time I needed something. I highly recommend them.
BRITTNEY D. | Overall ExperienceAlways excellent service have used them multiple moves as well as storage!
KELLI A. | Overall ExperienceGreat service!
Amy S. | ReservationAlways awesome! Nice friendly staff!
Amy S. | ReservationI had a great experience! Thanks
Donna D. | ReservationEverything was excellent. I will use this facility in the future.
KATHRYN P. | Overall ExperienceChip was great. He made the experience awesome. Very helpful when it was time to leave. He helped me make sure the u-haul car trailer was hooked up correctly. Thanks Chip.
MICHAEL AND OR JENNIFER B. | Overall ExperienceChip was great to work with!
TIMOTHY A. | Overall ExperienceThe facility was outstanding
LARRY K. | Overall ExperienceVery helpful
Privacy R. | First Impressionsi didnt need the unit afterall and i didnt see a cancellation option
Privacy R. | First ImpressionsStuff is very friendly and helpful!
Privacy R. | First ImpressionsVery helpful and polite. No hidden charges like other storage companies.
Privacy R. | First ImpressionsThe person who checked me inowner I believe was very friendly and explained the policies of the facility in detail.
Privacy R. | First ImpressionsWas a bit surprised that a $20 fee was charged at the facility to process the unit and paperwork. Otherwise, the facility was great.
Privacy R. | First ImpressionsGreat customer service!!!
Privacy R. | First ImpressionsChip went out of his way to make sure everything was correct and in place regarding my storage room.
Privacy R. | First ImpressionsVery well kept and feels very secure.
Privacy R. | First ImpressionsExtremely nice staff and clean location.
Privacy R. | First ImpressionsChip is very friendly and helpful, I truly appreciate all of his efforts. He was even there for us after hours!
Privacy R. | First ImpressionsBest customer carrier I`ve ever received from a self storage facility.
Privacy R. | First ImpressionsVery great! We originally reserved for Saturday but Chip was kind enough to accommodate my husband and move it up to Friday! Helped us a lot!
Privacy R. | First ImpressionsThis facility is top notch. The manager/owner is wonderful. This is my go to for all my storage and moving needs.
Privacy R. | First ImpressionsThe manager of this facility was incredibly nice and went above and beyond to help when uhauls website was misleading.
Privacy R. | First ImpressionsChip was very helpful and friendly.
Privacy R. | First ImpressionsVery helpful and very friendly staff. Facility is very well maintained. They swept out my storage unit right before I moved in to ensure it was clean.
Privacy R. | First ImpressionsWent above and beyond to get us settled. They stayed late for us to unload and check in our truck.
Privacy R. | First Impressions