Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Chip was friendly, very accommodating, explained all details, rules, return location, miles, fuel, very very professional. He is a keeper
I ran into a problem with moving into my new house and Westpointe was incredibly nice about my need to extend the rental by a couple of days which helped tremendously.
Great experienced people !!!!
Chip was very professional and well informed on uhaul , a great asset.
Truck cabin/floorboards were dirty. Awkward location with trucks parked in an unpaved field/lot. Contactless pick-up seemed overly complicated and poorly communicated. They didn't notify us that they didn't have the furniture dolly we reserved until right before closing the day prior to our pick-up and made no effort to assist in finding a replacement or alternative solution. (We ended up just eating the cost and buying one - for a one-time move - from Lowe's.) When dropping off, noticed that the office was closed though their posted hours indicated they should still be open (and as we'd been told they would be, in case we needed assistance during drop-off.)
The gentleman that helped me was very kind and helpful.
Did the drop off via online , this was a new process to me but overall liked it . Especially since the location for the drop off was closed when I arrived . So the online check in of the truck was a great resources
Those trucks get horrible gas mileage.
Great Customer service
One person on duty was very knowledgeable and helpful. Could consider adding a helper to shorten wait at busy times.
Chip is the best Uhaul owner in the Oklahoma City Area and the Yukon Area..
Always excellent service have used them multiple moves as well as storage!
Fan for heater didn't work very cold,to much play in steering wheel
The truck was old and not in good condition, but it got the job done. Luckily I did not have far to go. The staff were friendly and helpful.
Great trailer
They were friendly and efficient
Your online apps allowed the person to meet me in the lot, inspect the trailer, and handle all the paperwork with his phone. Well done!
They were super friendly and ready to help us. The rental was a smooth process.
No problem
I was fortunate and was able to call the day of. Pick up and drop off were both simple. Customer Service was good.
This is one of my favorite locations to get a truck also Chip is an outstanding guy and makes sure he handles all our needs!!!
Friendly, helpful and caring
U-Haul truck had an engine misfire at idle. Engine would stall occasionally. Brought issue to attention of rental location before leaving. They did try to find another truck but no one near by had on available. Used truck anyway and put up with issue.
The person who helped me was very nice and helpful!
I've always had a great experience renting from this location.
Geo-location area for the truck pick up was a little small. Had to get right next to the building.
Great customer service! Last minute rental with no problems! Thanks guys!
take out the $19.95 a day hype since it is not in the options any longer.
Service was excellent, efficient
Great customer service and ease of rental pickup.
Very friendly and helpful with the mobile app
Location staff were very informative and helpful. The location is extremely easy to maneuver a truck pulling a trailer.
Tina was very helpful. She explained everything carefully and answered my questions. Tina made renting a UHaul an easy experience.
Buisness was closed when I arrived, website was easily navigated to do my return on line!
NA
Can't think of anything
Be clear up front in terms of cost and availability. I had to go to three UHaul places to get a car hauler to start with. I had one reserved in fort Stockton and that fell through. This has been one huge disappointment in UHaul. I will rent accordingly in the future. Seth Browder
I made the reservation online and received the pricing; somehow when I got there day of, the price had increased $500, them knowing that you are stuck and need the moving truck. When questioned, short answered and moved on to other customers. Attentive customer service improvements needed, not to mention that I didn't get my moving blankets, of which I was charged for. Yes, I could have driven all the way back over there to get them, but already beyond frustrated!
Pretty abrupt about getting the insurance about if a blown tire i.would be responsible for it upfront
Gentleman very helpful!! Excellent customer care and you can tell they are concerned that you have everything you need. I will not hesitate to use this location again. Everything was great. You have a wonderful staff. Kim
Chip is a super cool Dude!
Great experience!
I was charged $75 rental deposit which was never refunded
Truly a touch free experience. The trailer was attached to the vehicle for me and all lights were checked. When I returned it was unhooked for me. I didn't have to leave the vehicle after the initial checkout process in the office. Very pleased with the experience.
Quick in and out both on rental and return.
The gentleman was amazing, not only did he finish up the drop off quickly, he also recommended several places that would be great for someone that just relocated to the area.
So glad we were able to use Westpointe Self Storage. Very good customer service and easy in and out for truck.
Was very effeciant and fast.
thank you A+
Very courteous staff and truck and trailer were hooked up and ready on time. Very satisfied.
i called to get a trailer with only 15 minutes notice. Chip was very accommodating and professional as always.
THE GENTLE MEN WAS VERY RUDE AN DISRESPECTFUL
Great customer service!
Chip and Sarah are both super helpful and great to work with! Met all our needs, helped us know what we needed to do, and really went above and beyond to make our experience a positive one.
Plenty of equipment, fast and easy “COVID†transaction.
Great service!
Always awesome! Nice friendly staff!
I had a great experience! Thanks
Everything was excellent. I will use this facility in the future.
Chip was great. He made the experience awesome. Very helpful when it was time to leave. He helped me make sure the u-haul car trailer was hooked up correctly. Thanks Chip.
Chip was great to work with!
The facility was outstanding
