Customer Reviews for Westpointe Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westpointe Self Storage
Jimmy D. on
Manager was unpleasant. Pushed unnecessary insurance and days. Very dissatisfied.
Robert H. on
No suggestions
Luke R. on
Nothing wrong with the pick up or drop off. It would have been nice to be able to recline the seat up.
Kyle W. on
Very Beautiful and Professional looking location. This is what every single U-Haul store needs to be modeled after! Dropped off on a Sunday so no one was there, however I have been here before and the experience was great! A+
Alan K. on
Truck wasn’t set out. Office closed. No one answered the 24/hour phone number I was directed to. No one answered at U-Haul main number on hold for 15 minutes. Happen to see someone walking on the lot and asked a out the truck. Stated it wasn’t supposed to be in the system as it had just been returned and was a computer glitch. If he hadn’t of been on site I would have been out of luck with no way of getting ahold of anyone. Still haven’t received a callback from the message I left on the voice mail of the 24/hour contact more than 4 hours after. Very bad experience.
Russell W. on
Facility was clean and secure, well organized. Owner connected the trailer and helped diagnose and fix an issue with trailer light connection. Very courteous and professional!
marcus d. on
None
Kenneth T. on
Chip is always great to work with. Look forward renting equipment from him again.
Lindie C. on
I rented this U-haul and had it for 1 day. I drove about 375mi. I was charged for 3 days and 500mi. There was no reimbursement fpr the unused time or mileage. I am a disabled Army Veteran and live on a fixed income. I don't have the funds to just give up especially when moving to a new place. This is unreasonable practice by this company. Taking money from its customer for time and miles they did not use. It would seem more resonable to give your customes back the cost of for turning it in early and for not adding more miles to the vehicle. The company obviously does not care about their customers or Veterans, only about how much money they can bleed out of you. I will be using social media, and word of mouth to convey these lousy business practices. Just because your the biggest and most well known business for the services you offer does not mean you need to act like a bully taking peoples lunch money.
Charles T. on
Everything was good, thanks for the great service!
Glen D. on
Suggest employees offer items that may be needed in a move; ie, blankets, appliance dolly, etc. Not every customer is thinking ahead as they should.
Ricky L. on
Everything was good.
Agnes M. on
Get more employees.
COY R. on
The manager went out of his way to assist me. He was a real life saver.
dean f. on
Only complaint is the dog hair am over the passenger side of the truck
Janis S. on
Somewhat difficult to drive to site BUT the two staff members were knowledgeable professional efficient and friendly. I have had to use UHAUL several times in the last year and this provider is by far the best in my experience and opinion.
Lindsey S. on
Super friendly owner/operator? He was kind enough to let me park my car inside the gate with the storage units. The equipment was clean and had a full tank. All around great experience!
Suhail S. on
Attendant was rude when I decided not to Purchase insurance. I had to call again to know how to return truck and he made it sound like he don't like to answer question.
floyd b. on
They were real helpful with hook up.
Karena M. on
Keep up the great work for the community and service to the people
Cynthia S. on
Chip the manager is great, treats people like family.
CLIFFORD A. on
Great people and good clean truck.
James G. on
Very courteous staff, quick check in with no issues.
Dennis S. on
Great crew !
JEFFREY K. on
Excellent & friendly customer service. Efficient and easy rental processing.
Wade D. on
Chip was so helpful during each visit I made to the store. He carried out the boxes for me each time and was great at reminding me of things I might need during our move. Best customer service I’ve had in a long time!!
James L. on
Chip was very efficient and courteous when renting me a uhaul, I will be recommending this location to all my family and friends thank you Chip
David G. on
Friendly and very helpful.
Cameo C. on
Super friendly and knowledgeable about the different available options for rentals. (:
Paige K. on
Chip is great and very felpful.
FRANK S. on
best rental experience ive has full 5 stars.
Gregory M. on
Immediately welcomed with a smile and handshake! Inquired how my day was going and if I had any problems. Only suggestion I have is to have cruise control on the trucks. Driving half way across the country without this really makes for a tiring drive.
Shane G. on
So helpful and very nice
Pedro P. on
Nothing, everything was very professional and the person that was there when I returned the rental was very nice.
ryhan d. on
Staff was extremely friendly, and helpful. Nothing that I would change besides keeping up the good work.
Nick W. on
These people are rude and obnoxious! You don’t treat your customers the way they did. Maybe they should sell out and get out of a customer service business. It’s not hard to treat people with a little respect and curiosity.
Stephen J. on
Owner was very nice
Teresa C. on
He was very helpful and kind. Will work with him in the future if we every need too.
Camille D. on
Very helpful
Sharon H. on
i didnt need the unit afterall and i didnt see a cancellation option
Sergey D. on
Stuff is very friendly and helpful!
Andrea S. on
Very helpful and polite. No hidden charges like other storage companies.
Tyler C. on
The person who checked me inowner I believe was very friendly and explained the policies of the facility in detail.
Mark H. on
Was a bit surprised that a $20 fee was charged at the facility to process the unit and paperwork. Otherwise, the facility was great.
Cheriden G. on
Great customer service!!!
Brian@aviationsystem B. on
Chip went out of his way to make sure everything was correct and in place regarding my storage room.
Pamela D. on
Very well kept and feels very secure.
Gabriel C. on
Extremely nice staff and clean location.
Dustin G. on
Chip is very friendly and helpful, I truly appreciate all of his efforts. He was even there for us after hours!
Forrest C. on
Best customer carrier I`ve ever received from a self storage facility.
Aaron L. on
Very great! We originally reserved for Saturday but Chip was kind enough to accommodate my husband and move it up to Friday! Helped us a lot!
Lynn H. on
This facility is top notch. The manager/owner is wonderful. This is my go to for all my storage and moving needs.
Gina T. on
The manager of this facility was incredibly nice and went above and beyond to help when uhauls website was misleading.
Kristen B. on
Chip was very helpful and friendly.
Larry S. on
Very helpful and very friendly staff. Facility is very well maintained. They swept out my storage unit right before I moved in to ensure it was clean.
Mchele W. on
Went above and beyond to get us settled. They stayed late for us to unload and check in our truck.