Customer Reviews for Westpointe Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Westpointe Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Thomas J. on

Rating:

The individual that served us had the worst attitude i have ever dealt with in all the years I have use this location. The individual was a complete ASS, wanted to talk to me as I was one of his children. Telling me "do not turn your back on me"! as a threat to my being. I'm ex military and I will not stand for someone to talk to me that way, I'm the customer... A few explicit word were expressed. But anyways I will not use Uhaul again.

Sandra R. on

Rating:

Customer did not leave a comment.

Brent H. on

Rating:

Chip was so helpful and nice to us. First time for me to rent a truck and he made everything so simple. Thanks Chip for your great service.

martin s. on

Rating:

Customer did not leave a comment.

Christy C. on

Rating:

Chip and Tammy were very helpful and supportive throughout this experience... I want to personally thank them for their service. Christy Cowden

TONY M. on

Rating:

Customer did not leave a comment.

Jacee E. on

Rating:

Customer did not leave a comment.

Mary C. on

Rating:

Always great customer service at this location. Thanks

MICHAEL T. on

Rating:

Customer did not leave a comment.

Nick G. on

Rating:

The guy who worked there was rude. I preordered queen size mattress covers and he didn't give it to me. When I needed a dolly he told me "there is one outside" and didn't even come outside. I walked outside and saw fillet and furniture pad as well , they both were together so I thought that's what I paid for and took both of them . When I returned equipment the guy said that I took forniture pad and he was going to charge me extra. I disagreed and have made the complaint that he even didn't come outside , neither gave me mattress covers....He started screaming at me and I walked away....I would not keep this guy any longer employed anywhere as he is crazy I think. First time I rented from UHaul and such a disappointment.....hope next time will be better

Jeniffer h. on

Rating:

Customer did not leave a comment.

Patrick C. on

Rating:

None

Tom B. on

Rating:

Chip was incredible helpful. Not only during the rental process but also afterward. I accidentally left my phone in the console of the truck. Chip found it and called me to let me know. Then put it in a lock box for me to pick up that same night. That was important to me because I had to go to work early the next morning and would not have been able to get it for another day. Great service!

Wesley S. on

Rating:

The lady at this store was superb.

Kevin P. on

Rating:

Truck was very dirty on exterior. Interior was clean enough.

John R. on

Rating:

great service, great staff...

Brian G. on

Rating:

Chip is the best. This is my 3rd uhaul move with him. Fast and professional. Never had any issues

SCOTT S. on

Rating:

Customer Service Rep behind the counter was a jerk.

Michael B. on

Rating:

Customer did not leave a comment.

donald a. on

Rating:

U haul should re evaluate your equipment- the tow dolly I rented was a waste of my time and $56.00- I could not load my 2003 Honda accord on the dolly-I lost 4 hours and money

Kelsey P. on

Rating:

Customer did not leave a comment.

Sean B. on

Rating:

Customer did not leave a comment.

Steve C. on

Rating:

chip was a great guy

TED K. on

Rating:

LOVE THAT NICE NEW LARGER VAN THE GUY WORK WAS VERY HELPFUL JUST LIKE LAST TIME ABOUT 2 YEARS AGO

Steven D. on

Rating:

Customer did not leave a comment.

ROBERT G. on

Rating:

Customer did not leave a comment.

COREY O. on

Rating:

Customer did not leave a comment.

Jonathan W. on

Rating:

Great customer service!

Kayla K. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Great customer service, very friendly!

Angela L. on

Rating:

Nothing - keep doing exactly what you are doing. You were kind, friendly, and helpful. We could not have asked for a better experience. Thank you!

JURGEN V. on

Rating:

Customer did not leave a comment.

Katy W. on

Rating:

Customer did not leave a comment.

brianne b. on

Rating:

Customer did not leave a comment.

Camille D on

Rating:

Very helpful

HERB M. on

Rating:

Better - larger - signage.

Cory B. on

Rating:

Customer did not leave a comment.

JAMES N. on

Rating:

Nothing, fantastic service at this location. Chip always makes sure it's the right equipment for what is needed and makes sure it will be done safe.

jeffery b. on

Rating:

Customer did not leave a comment.

ERIC H. on

Rating:

Best place i have ever used uhaul at. Clean facility lot of options for rental products and friendly staff. Always in and out here in a matter of minutes

KIMBERLY L. on

Rating:

Customer did not leave a comment.

GLENN M. on

Rating:

Customer did not leave a comment.

STEVE P. on

Rating:

Customer did not leave a comment.

robert c. on

Rating:

Customer did not leave a comment.

Christopher W. on

Rating:

Customer did not leave a comment.

Pamela B. on

Rating:

Customer did not leave a comment.

wesley f. on

Rating:

I chose U-Haul Dr the self check in/out feature. All was well until I tried to return the vehicle. The manager was there already harassing one customer about how fast the we’re going through the self checkout process. He then demanded that I give him the keys to the vehicle I rented while I “finished my crap” Never again

Tommy W. on

Rating:

Chip was great !

WILLIAM P. on

Rating:

Definitely the best place in the area to pick up your equipment! I've tried several but none of them compare - trucks are always clean and ready to go, easy to get in and out, and the staff takes the time to make sure you're all set.

Larry R. on

Rating:

Chip was great!!!!!

don m. on

Rating:

Customer did not leave a comment.

brent m. on

Rating:

Excellent service. There was someone there even though it was Thanksgiving.

JARROD B. on

Rating:

Location manager always does a phenomenal job.

Michael W. on

Rating:

Professional. Great attitude. Real business person. I love doing business here.

david b. on

Rating:

Customer did not leave a comment.

Stewart S. on

Rating:

Very Polite and professional

SAMMY R. on

Rating:

The car dolly had a crack on the right side and the straps were messed up witch made it hard to use. Other than that it was fine .

Joann H. on

Rating:

Customer did not leave a comment.

vincent r. on

Rating:

Customer did not leave a comment.

Scott M. on

Rating:

Customer did not leave a comment.

James W. on

Rating:

The truck was very loud and seemed to have a shifting problem when accelerating or going downhill. RPMs would jump to over 4,500 on a downward slope and only accelerating beyond 5,000 would prompt the truck to downshift.

Helen A. on

Rating:

The gentleman was rude both times I’ve done business here. The entire store/office smelled of cat urine as well as a large cat living there. The place looks clean and well displayed but the cat, the odor and poor customer service was ample reason to never use this location again. I do not recommend this location.

Megan W. on

Rating:

Customer did not leave a comment.

Peter F. on

Rating:

Customer did not leave a comment.

frank o. on

Rating:

Customer did not leave a comment.

kevin r. on

Rating:

Great service. Was treated really well.

troy alton p. on

Rating:

Customer did not leave a comment.

Sharon H on

Rating:

i didnt need the unit afterall and i didnt see a cancellation option

Liem H. on

Rating:

Absolutely nothing should be done. I have been going to that location for 10 yrs now, he has great service great communication and very helpful. Its his service is why we keep coming back.

Nanette R. on

Rating:

We were late picking up and the rep was very nice but told what we should have done. Then when we returned the pick up, we had a nice conversation and everything was great. Overall it was very easy.

kim s. on

Rating:

Chip, I remember his name because he made it a point to remember mine, runs an excellent business. His customer service is impeccable. He even let me borrow some small items for the day. I will make it a point to use this location from now on!

RAY F. on

Rating:

Truck worked Great and Transaction went very smooth!

Kendra M. on

Rating:

Customer did not leave a comment.

Toby V. on

Rating:

Customer did not leave a comment.

RICK M. on

Rating:

Manager Chip was extremely helpful.

Tim B. on

Rating:

Customer did not leave a comment.

Michael W. on

Rating:

Customer did not leave a comment.

Michael W. on

Rating:

Customer did not leave a comment.

Patricia C. on

Rating:

Chip had our truck ready for us when we had it reserved. Very helpful. Ended up needing it for extra days. It was easy to extend rental. Return was easy to do also. Thank you very much.

Dana H. on

Rating:

This guy was so helpful and I really appreciated the help in finding someone to help us load and unload because the one we hired didn't show up

omar b. on

Rating:

Customer did not leave a comment.

William H. on

Rating:

The truck did have a growling noise from the transmission in the lower gears. That was the only thing wrong.

BRIAN R. on

Rating:

Customer did not leave a comment.

Brian C. on

Rating:

Customer did not leave a comment.

Gabriel Z. on

Rating:

Customer did not leave a comment.

Ken C. on

Rating:

Very easy to set up rental. Once vehicle delivered back was met with very courteous person to check in.

gary m. on

Rating:

Customer did not leave a comment.

WILLIAM P. on

Rating:

Notify me in advance if the drop-off location is changed from what I reserved. It's impossible to adequately research/choose a new drop-off location while peering across the counter at someone else's screen.

SABRINA F. on

Rating:

Chip is amazing!!!! He is always willing to go above and beyond for his customer needs!!! I will only use his uhaul location.

Stephen G. on

Rating:

I don't think there is anything to improve. The people at Westpointe were very friendly, professional and fast! You can't improve on perfect!

Ken T. on

Rating:

Chip takes pride in all he does keeping the eqipment well maintained and a clean appearance throught the facility. Chip is always in a cheerful mood!

TED B. on

Rating:

Customer did not leave a comment.

DEITRIC W. on

Rating:

Chip is awesome. I always go to this location because he is so helpful.

Charles D. on

Rating:

Everything was better than expected, from service, price, quality. Thanks so much. Charles Day

Vincent M. on

Rating:

Customer did not leave a comment.

Gail S. on

Rating:

Customer did not leave a comment.

Theresa C. on

Rating:

Customer service was horrible

James B. on

Rating:

To whom it may concern, With the understanding as to why the Equipment is in the Trk (Suggestive selling). I strongly recommend that the Blankets & Dolly that is in the unit at pick-up be removed. This due to the fact that since I have leased this area (Rear corner) for moving purposes, I cannot use it . I was advised that it had to stay in the Truck & I would be charged for it if the Green Seal was Broken, even though I did not need them. They were in my way the entire move. The office attendant advise they could not be removed, which is unacceptable. Again, as I'm paying you for leased area so you can advertise and cause me undo work to negotiate my loads around the unneeded equipment. Please revisit/revise your policy as noted. Respectfully, Jim Biffle.

JOHNNY R. on

Rating:

Customer did not leave a comment.

Pam A. on

Rating:

NA

MICHEAL L. on

Rating:

Nothing

Syndie W. on

Rating:

Customer did not leave a comment.

Sergey D on

Rating:

Stuff is very friendly and helpful!

Andrea S on

Rating:

Very helpful and polite. No hidden charges like other storage companies.

Tyler C on

Rating:

The person who checked me inowner I believe was very friendly and explained the policies of the facility in detail.

Mark H on

Rating:

Was a bit surprised that a $20 fee was charged at the facility to process the unit and paperwork. Otherwise, the facility was great.

Cheriden G on

Rating:

Great customer service!!!

Brian@aviationsystem B on

Rating:

Chip went out of his way to make sure everything was correct and in place regarding my storage room.

Pamela D on

Rating:

Very well kept and feels very secure.

Gabriel C on

Rating:

Extremely nice staff and clean location.

Dustin G on

Rating:

Chip is very friendly and helpful, I truly appreciate all of his efforts. He was even there for us after hours!

Forrest C on

Rating:

Best customer carrier I`ve ever received from a self storage facility.

Aaron L on

Rating:

Very great! We originally reserved for Saturday but Chip was kind enough to accommodate my husband and move it up to Friday! Helped us a lot!

Lynn H on

Rating:

This facility is top notch. The manager/owner is wonderful. This is my go to for all my storage and moving needs.

Gina T on

Rating:

The manager of this facility was incredibly nice and went above and beyond to help when uhauls website was misleading.

Kristen B on

Rating:

Chip was very helpful and friendly.

Larry S on

Rating:

Very helpful and very friendly staff. Facility is very well maintained. They swept out my storage unit right before I moved in to ensure it was clean.

Mchele W on

Rating:

Went above and beyond to get us settled. They stayed late for us to unload and check in our truck.