Great service and advice on use of the equipment. We appreciate Chip's helpfulness!
DONNA M.
Customer Reviews for Westpointe Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off didn't feel finalized.
JOSEPH A.1) Trailer had tree bark, leaves, etc. in it (obviously wasn't cleaned after a previous renter). 2) I was told my wife ordered (6) moving cloths & a utility dolly, which didn't make any sense considering we already have those of our own. So, it costed twice what it should have and we didn't even open the cloths. 3) My wife originally called to p/u a trailer in Mustang and was told we would need to pick it up by 4:15, then return it by 4:15 on Saturday. We then found out that the trailer we wanted wasn't available at that location. I went to the 5th Street location to p/u the trailer around 2:30 - 3:00, but was told to return to p/u the trailer at 4:15 if I wanted to return it at 4:15 on Saturday. So I did, then when I returned at 4:05 on Saturday, they were closed, but they failed to tell me that they closed early on Saturday, even though we discussed it on Friday. 5) I was forced to remove my hitch because it was about 1 1/2" higher than they allowed, but I wasn't told about that until I returned to pick the trailer up, throwing us behind. 6) I didn't have a pin, so I asked how much to buy one. He told me not to worry about it; he would loan me one. When they were closed early on Saturday, I returned the trailer to the Mustang location. I told them I had the loaner pin and asked if they would return it for me. They told me that they had notes to charge me double if I failed to return the pin.
PAUL W.Awesome!
GREGORY B.Easy access, convenient 24/7 access
Anthony D. | Overall ExperienceI don't know how it could improve. Everything made it very good experience. Good, friendly people that made the whole thing completely painless.
JOHN R.Chip is awesome…He makes a point to ensure all expectations are met. Never had less than a pleasant experience. Also, my unit never got broken into. Take the easy W and go here if you’re needing a unit. The location of the facility is ideal too.
Ryan M. | Overall ExperienceThank you SO much! You were great and if we ever need a storage again, you will be the one we go with.
Diane G. | Overall ExperienceAbsolutely seamless experience . Fast and friendly service
LARISA VALENTINO Z.These folks are always nice and courteous! Recommend to anyone who needs a uhaul
CALIB C.Chip is always awesome and helpful. He should be the head of U-haul customer service initiative.
Kenneth T.Chip was exceptionally helpful to me in a stressful moving day. You can't reproduce the customer service he provided.
RICHARD S.The staff at my Yukon location is absolutely fabulous in every way, in the past I've had many issues at other locations, not this one, they are top notch!
REGINALD E.Man that worked in the storage place was abrupt. I did not like using the remote app
Josephine K.Our moving experience was a good one in large part because of Chip's pleasant helpfulness. We followed his recommendations regarding the size of the truck we used, as well as the size of the storage unit we rented. His good cheer and patience with us was greatly appreciated.
MICHAEL G.More trucks,vans and tricks.
CONNIE O.Agent was rude, truck had bad exhaust leak, added items I did not order, shorted me on blankets
DAVID LEE K.None
RICHARD G.Customer service was terrible. They gave us the wrong key and wouldn't help us for over an hour. Asking to talk to the manager and they wouldn't allow it. It was an overall bad experience. We have had okay experiences in the past but this was by far the worst we have ever had.
Charles N.Everything was perfect!!
CAROL N.Difficult to see from road
Stephen G.Very easy to rent and return the vehicle.
EARL G.It was a great experience. Easy and fast rental and return process.
JOSHUA P.I was well satisfied. The people at the Yukon rental were friendly and accommodating.
Teddy N.Very helpful
JEROME R.No improvement - it was great and very convenient at this location. The staff there was excellent!
CATHERINE H.same as above
ROBERT P.Not a thing. Mgr has this place running smooth.
RICHARD T.Incredibly nice service. He explained everything he did.
JANICE M.The guy running the place was very condescending and just really didn't like his tone when speaking. I just felt like he really didn't need my business. I've always said it's not what you say it's how you say it. Some people might overlook it but I won't go back. I'll use another location next time.
TIMOTHY W.This was a positive experience
NINA H.Excellent service from beginning to end. Thank you
Esteban M.Excellent professional service. I would recommend this guy to any and every one needing a rental truck. Top Notch service!
PATRICIA B.Mileage sounds far. Can I get proof?
Matthew F.in and out in 10 min great service
Rob S.The Yukon staff were great. Very professional and friendly. I would recommend them to anyone needing to rent moving equipment.
Roger L.Nothing
Terry S.n/a - staff was friendly and helpful
Katherine H.Make signage more clear as to where to park the uhaul. There was signage but it was in front of the storage units and the online instructions say not to block gates. Also, leave instructions as to where the key drop box is so people don't have to walk all over trying to find it.
shelby A.The uhaul place and person at this store was nice and helped with everything. The labor I hired to move me showed up said I didn't have the equipment I needed, so I said to wait here and when I returned the equipment they were gone and wouldn't answer my phone calls after. Please don't use the movers with uhaul if you want someone else to move you.
CARRIE K.Agent was unable to provide complete drop off location options & information
ROBERT K.The location was fine and truck was clean. But my order was moved from another location and that meant I didn't get an appliance dolly as requested. Multiple labels on the truck stating the broken items didn't make up for them being broken. The radio being broken was not a big deal since we were just moving within town. But the back latch should be repaired rather than putting a tiny label above it saying that the door will get stuck. I've used Uhaul to move multiple times, and this was the worst experience I've had. I hope our next experience is better or we will use a different company moving forward.
TYLER A.Always great customer services at this location
JACK D.