Customer Reviews for Westpointe Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westpointe Self Storage
Cameo C. on
Great place Good people I always have a great experience here!!..
Jamie S. on
I like this locations. The folks that run it are down to earth and cute office fur baby. :)
kenneth r. on
Great service rep. Great location. Great rates.
Brian G. on
Chip is an all Star guy. Professional and friendly. He's like family. My business is with him forever. Heck, I'd even invite him to my Thanksgiving dinner
KEVIN W. on
Great staff. I actually pass several other uhaul stores to use this one.
Donald D. on
Very friendly service people. Made the trip worth while. Excellent!
Alan R. on
A concert lot to park in while using a short term rental would be nice. I was asked to park at one end of their customer lot only because their regular short term lot was too wet and soft
phillip o. on
Everything went smoothly.
Jeremy W. on
Fantastic service all around.
Paul S. on
The only thing i would like to see is a better place to park my personal vehicle when renting the daily equipment.
Andrew Brent J. on
Owner is nice and easy to work with.
aaron s. on
Customer service was great and staff was very friendly.
Linda S. on
We were told that we used a utility cart, however, it was not.
James T. on
VERY CLEAN AND REP WAS VERY PROFESSIONAL. BEST EXPERIENCE EVER WITH UHAUL.
larry v. on
My contract called for drop off in Mustang, OK. The address on Google reflected an address not existing. Telephone number when finally answered said that location was closed. Discovered later there was another location that only accepted trucks. And I would have liked to return on Sunday, but the ‘Mustang’ location according to internet was closed on Sunday. It should have NEVER indicated on contract about drop off in Mustang. NEVER. I drove back and forth trying to find the address, all while on 20 minute HOLD to UHaul 800 number. Then she said hold on, and yet another long hold until someone in Louisiana said they really couldn’t help me locate a return. Drove out of my way, joy to mention all the time lost, finding another location in Yukon only to be told they couldn’t accept, but perhaps the Yukon location off Reno Ave could. So off I go backtracking when I receive a text, saying go there. Duh? THEN I find out I had the wrong trailer apparently. Good Lord. Somewhere during this fiasco, I did receive a phone call. Yes, I heard the apologies, but what ticked me off was the fact the UHAUL representative DID NOT take responsibility for the information out on the internet, and that I should have gone only to U-HAUL.com. Well guess what, UHaul.com locates listed the same damn location in Mustang that I was trying to find, same phone number I attempted to call, and who answered said that location was closed! So, UHaul, if you want us to return in a timely manner, you are responsible for providing the information necessary to facilitate that without pointing fingers saying it’s not your responsibility. If it says U-Haul, it IS your responsibility. It is inexcusable with today’s electronic technology that updates and corrected information be almost instantaneously completed. No excuses, except your lack of attention to details. In this matter I spent over two hours and 35 miles trying to be responsible and return your equipment, that should have only taken about 1 15 minutes or so. That said, thank you (sarcasm) for making me miss some Christmas Eve events at the church. You guys need to do way better. This was inexcusable.
morgan r. on
Owner was super nice and would definitely rent from this business again if I needed a moving truck
Ana A. on
Very costumer friendly! The manager has a great sense of humor
Brian S. on
Great customer service.
James H. on
The guy was awesome and very helpful.
Lynn W. on
Very helpful and friendly staff.
TOM F. on
EVERYTHING AND EVERYONE WAS GREAT!!!
Ron U. on
Nothing really I was well pleased ??
David A. on
I was only 3 hours or less late on return of truck and was charged for 2 days. It would be nice and respectable if you could prorate time instead of charging for 2 full days. A little ridiculous to pay for time I didn't use.
James C. on
Chip was pleasant to work with, thanks.
james n. on
Nothing. Everything was great.
Micheal B. on
Chip was awesome. Very pleased with the location that I used. Chip was very helpful.
Melvin C. on
Nothing
MICHAEL AND OR JENNIFER B. on
Chip was great. He made the experience awesome. Very helpful when it was time to leave. He helped me make sure the u-haul car trailer was hooked up correctly. Thanks Chip.
james n. on
Nothing I can think of. Great location!
James N. on
Nothing, This location is great.
TIMOTHY A. on
Chip was great to work with!
Veronica M. on
Very nice and professional
Lindsey N. on
Such a friendly and professional environment!
Timothy S. on
Don't order a Uhaul on your phone it's a pain to pick up and not much help from the people in the office
Andrew S. on
I arrived very shortly after the place opened and there were already three people waiting in line. There were system issues with their machines not syncing correctly or something. Long story short, I didn't get out of there until almost an hour after my scheduled pick up time. I have rented from U-Haul numerous times (corporate stores) and have never once been told that I could not rent if I did not supply an address of where I was moving to. The problem is that I wasn't moving. I was helping a friend move away from her abusive husband and I didn't have the exact apartment number. Between this and the ridiculous wait time, the entire thing was nearly derailed which put a woman's life at risk. I was originally helped by a man who was incredibly rude and seemed to treat everyone else like they were stupid. I watched as an older woman was having issues with the phone pick up service and instead of helping her, he told her "well we texted you a video yesterday, didn't you watch it?" Whether renting with the phone pickup or counter pick up, this woman was their customer and she clearly needed help. Instead she was dismissed and told to go outside and find her truck by someone who clearly didn't care. During my transaction the man originally helping me up and left in the middle of it and the woman working thankfully took over. She was very helpful and incredibly friendly. She was the only pleasant part of the entire transaction. This place gives U-Haul a very bad name. After this experience I went and read reviews and found this is a consistent problem at this location. If U-Haul is willing to continue overlooking this behavior and low quality of service, maybe I'll switch to another company when I need a van or truck again.
LARRY K. on
The facility was outstanding
Terese M. on
Rented a cargo van for a couple of hours. The one I got was shiny and new and drove like a dream. Chip at this location was great to work. Love renting with them!
Glen B. on
Great people...
Debra B. on
Efficient and professional team appreciated! I believe Curtis or Chip? The man handling equipment set up and return and woman handling money great team.
Nicole P. on
No receipt
SHAHIDUL A. on
Keeping the price reasonable?? 50 miles , 17 feet rental for $120 . Just waiting for a competitor to take the market like amazon did to retail !
Adrian H. on
I have rented and dropped off equipment at this location a couple times in the past because it is half a mile away from my apartment, but this last time I was dropping off a car hauler the employee told me she didn’t have space for it, that I had to take it to another location, she couldn’t tell me where the nearest location was, all she could tell me was to call the number in my pamphlet, as I was driving into the location I saw a big open field with plenty of space but as I was getting into my truck she felt bad I guess and all of a sudden she had space for it. I will never do business with this location again, I’ll be dealing with Penske.
james n. on
Nothing I can think of. Chip and his team are great!
Michael C. on
West Pointe location is awesome. We've used them several times over the past couple of years and have always been very happy with the service and the vehicle. They have everything ready when you get there and you're typically in and out in less than 5 minutes. They're very professional and always make sure you're aware of every charge and everything you need to do to avoid unwanted charges. I have absolutely no complaints about this location.
CLIFFORD A. on
Great service
Neil L. on
Excellent customer service by agent who helped me at pickup and return.
Charles H. on
Typical with the auto-transports, the belt tighteners for the tire hold-downs are bent up and in need of lubrication. They are very difficult to adjust. Please add this to routine maintenance on all auto-transports as this is the third one I've rented and had difficulty getting the ratchet to tighten or loosen and, yes, I have used these ratchets many times so it is not the operator's issue. Tks
Stephen M. on
I don't know. The process was seamless and the man running the store was very friendly and helpful. The van was virtually new and pleasant to drive.
Francisco L. on
Replace the customer service
Chad S. on
The lady working at the main office was very nice and thankfully she was the one doing the final drop off because the guy working with her was the rudest customer service person I’ve encountered in years! My next move will def be with Budget.
Donald S. on
I rented a dolly and moving blankets. Maybe remove the dolly and blankets that were zip tied in the truck as they were not the way. Other than that everything was great. Will use this location next time I have a need!
Carolyn W. on
I will definitely return to this location for my next rental or any packing needs I have.
Bryan L. on
Very friendly, patient, and professional owner & staff!
Joshua H. on
Very helpful Friendly staff.
Mark H. on
Nothing needs to be changed. Chip was excellent as usual.
Tristam R. on
The manager was rude and disrespectful to my wife, kept making snide comments about the fact that she kept her Maiden name, when we were asking questions he would ignore her and speak directly to me.
Tristam R. on
The manager was rude and disrespectful to my wife, kept making snide comments about the fact that she kept her Maiden name, when we were asking questions he would ignore her and speak directly to me.
Deanna P. on
The truck seemed to have a problem downshifting when coming to a stop. Other than that all was good.