Customer Reviews for Westpointe Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westpointe Self Storage
CLIFFORD A. on
Great service
Neil L. on
Excellent customer service by agent who helped me at pickup and return.
Charles H. on
Typical with the auto-transports, the belt tighteners for the tire hold-downs are bent up and in need of lubrication. They are very difficult to adjust. Please add this to routine maintenance on all auto-transports as this is the third one I've rented and had difficulty getting the ratchet to tighten or loosen and, yes, I have used these ratchets many times so it is not the operator's issue. Tks
Stephen M. on
I don't know. The process was seamless and the man running the store was very friendly and helpful. The van was virtually new and pleasant to drive.
Francisco L. on
Replace the customer service
Chad S. on
The lady working at the main office was very nice and thankfully she was the one doing the final drop off because the guy working with her was the rudest customer service person I’ve encountered in years! My next move will def be with Budget.
Donald S. on
I rented a dolly and moving blankets. Maybe remove the dolly and blankets that were zip tied in the truck as they were not the way. Other than that everything was great. Will use this location next time I have a need!
Carolyn W. on
I will definitely return to this location for my next rental or any packing needs I have.
Bryan L. on
Very friendly, patient, and professional owner & staff!
Joshua H. on
Very helpful Friendly staff.
Mark H. on
Nothing needs to be changed. Chip was excellent as usual.
Tristam R. on
The manager was rude and disrespectful to my wife, kept making snide comments about the fact that she kept her Maiden name, when we were asking questions he would ignore her and speak directly to me.
Tristam R. on
The manager was rude and disrespectful to my wife, kept making snide comments about the fact that she kept her Maiden name, when we were asking questions he would ignore her and speak directly to me.
Deanna P. on
The truck seemed to have a problem downshifting when coming to a stop. Other than that all was good.
Racquel A. on
More employees to help check out faster
Brian G. on
Chip is the most friendly person I have ever dealt with. Very professional and caring. I go back to him all the time
ray c. on
Site Manager was helpful and personable and assisted in hook-up and answered all my questions. Highly professional!
TOMMY W. on
I've used this location multiple times now and will continue to as needed!!
Francis Raymond h. on
When someone reserves a trailer and they are quoted the rate something should be said about the insurance at that time. The rate was acceptable to me but the insurance is way too high. I would have gone to United Rental and got a trailer if I would have had enough time and saved myself some money. I was not very pleased with the amount I had to pay for the insurance. The people that operate the location was great to deal with.
david l. on
people at the shop were very helpful and made suggestions that saved me money. Many thanks.
Jesse D. on
The gentleman who helped me was a pleasure to work with
Garry A. on
Everything was just great. We ask for an extended time they came the time we needed. With no problems. Thank You
jack d. on
Keep sending them to Westpoint and there will always be happy renters
Russell W. on
Everything went as planned. Professional, courteous and fast. Would be a pleasure to do business with in the future
WESLEY G. on
The guy at the front desk told me that I my MI rate was .79 a mile. Then when I got back he said that it is .89 a mile. I am not happy and I didn’t ask for insurance because I already have it covered. I will never use U haul in yukon ok again.
ESTHER R. on
The staff was very easy to work with and I enjoyed the experience.
MARCELLA L. on
good people
Matthew C. on
It's kind of an awkward setup with the parking being so far away. Not too bad on a nice day but if it had been raining, that would have been no fun. Overall, great experience.
Brian G. on
Chip is always so friendly and helpful!!
Jimmy D. on
Manager was unpleasant. Pushed unnecessary insurance and days. Very dissatisfied.
Robert H. on
No suggestions
Luke R. on
Nothing wrong with the pick up or drop off. It would have been nice to be able to recline the seat up.
Kyle W. on
Very Beautiful and Professional looking location. This is what every single U-Haul store needs to be modeled after! Dropped off on a Sunday so no one was there, however I have been here before and the experience was great! A+
Alan K. on
Truck wasn’t set out. Office closed. No one answered the 24/hour phone number I was directed to. No one answered at U-Haul main number on hold for 15 minutes. Happen to see someone walking on the lot and asked a out the truck. Stated it wasn’t supposed to be in the system as it had just been returned and was a computer glitch. If he hadn’t of been on site I would have been out of luck with no way of getting ahold of anyone. Still haven’t received a callback from the message I left on the voice mail of the 24/hour contact more than 4 hours after. Very bad experience.
Russell W. on
Facility was clean and secure, well organized. Owner connected the trailer and helped diagnose and fix an issue with trailer light connection. Very courteous and professional!
marcus d. on
None
Kenneth T. on
Chip is always great to work with. Look forward renting equipment from him again.
Lindie C. on
I rented this U-haul and had it for 1 day. I drove about 375mi. I was charged for 3 days and 500mi. There was no reimbursement fpr the unused time or mileage. I am a disabled Army Veteran and live on a fixed income. I don't have the funds to just give up especially when moving to a new place. This is unreasonable practice by this company. Taking money from its customer for time and miles they did not use. It would seem more resonable to give your customes back the cost of for turning it in early and for not adding more miles to the vehicle. The company obviously does not care about their customers or Veterans, only about how much money they can bleed out of you. I will be using social media, and word of mouth to convey these lousy business practices. Just because your the biggest and most well known business for the services you offer does not mean you need to act like a bully taking peoples lunch money.
Charles T. on
Everything was good, thanks for the great service!
Glen D. on
Suggest employees offer items that may be needed in a move; ie, blankets, appliance dolly, etc. Not every customer is thinking ahead as they should.
Ricky L. on
Everything was good.
Agnes M. on
Get more employees.
COY R. on
The manager went out of his way to assist me. He was a real life saver.
dean f. on
Only complaint is the dog hair am over the passenger side of the truck
Janis S. on
Somewhat difficult to drive to site BUT the two staff members were knowledgeable professional efficient and friendly. I have had to use UHAUL several times in the last year and this provider is by far the best in my experience and opinion.
Lindsey S. on
Super friendly owner/operator? He was kind enough to let me park my car inside the gate with the storage units. The equipment was clean and had a full tank. All around great experience!
Suhail S. on
Attendant was rude when I decided not to Purchase insurance. I had to call again to know how to return truck and he made it sound like he don't like to answer question.
floyd b. on
They were real helpful with hook up.
Karena M. on
Keep up the great work for the community and service to the people
Cynthia S. on
Chip the manager is great, treats people like family.
Camille D. on
Very helpful
Sharon H. on
i didnt need the unit afterall and i didnt see a cancellation option
Sergey D. on
Stuff is very friendly and helpful!
Andrea S. on
Very helpful and polite. No hidden charges like other storage companies.
Tyler C. on
The person who checked me inowner I believe was very friendly and explained the policies of the facility in detail.
Mark H. on
Was a bit surprised that a $20 fee was charged at the facility to process the unit and paperwork. Otherwise, the facility was great.
Cheriden G. on
Great customer service!!!
Brian@aviationsystem B. on
Chip went out of his way to make sure everything was correct and in place regarding my storage room.
Pamela D. on
Very well kept and feels very secure.
Gabriel C. on
Extremely nice staff and clean location.
Dustin G. on
Chip is very friendly and helpful, I truly appreciate all of his efforts. He was even there for us after hours!
Forrest C. on
Best customer carrier I`ve ever received from a self storage facility.
Aaron L. on
Very great! We originally reserved for Saturday but Chip was kind enough to accommodate my husband and move it up to Friday! Helped us a lot!
Lynn H. on
This facility is top notch. The manager/owner is wonderful. This is my go to for all my storage and moving needs.
Gina T. on
The manager of this facility was incredibly nice and went above and beyond to help when uhauls website was misleading.
Kristen B. on
Chip was very helpful and friendly.
Larry S. on
Very helpful and very friendly staff. Facility is very well maintained. They swept out my storage unit right before I moved in to ensure it was clean.
Mchele W. on
Went above and beyond to get us settled. They stayed late for us to unload and check in our truck.