Customer did not leave a comment.Dave G.
Customer Reviews for Westside Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience with this location was a bit tainted by being informed the day before that my reservation for a truck in Rochester, MN that I made 4 months in advance didn't actually have an available truck and I had to drive 40 miles to Austin to pick one up. When I called this location to verify they had the truck, the phone was answered with just "Hello?" I asked if it was Westside Auto Repair, and he said only "Yes". What business answers a phone like they do at home? I explained I had a reservation for their 10' truck the next morning and he says "I don't have a truck". Ummmm, you don't? Then he explains that a customer had the truck. Ok, is it going to be available by 10am the next morning when I pick it up? He says "Well I told the customer she needed to have it back by then, but I can't control if/when they bring it back on time". In person, the guy was nice, but this interaction really made me anxious, and it's not like moving isn't already stressful.Jill S.
Not this locations fault but we reserved the trailer for Faribault, but had to drive 1 hr one way to pick up the trailer. We should not have to drive 2 hours to get a trailer when our local U-Haul is 5 mins up the road.Trevor B.
They did not explain how the whole process worked. The turn in place was not where I had said.MICHAEL S.
Customer did not leave a comment.MARGO L.
Rick was helpful, transaction was quick. Truck had a huge crack in the windshield and windshield was filthy. Aside from the safety issue with the windshield and the dirty windshield everything else was fine.Robert B.
There was no gas in the truck so we had to fill it twice PLUS pay mileage, and it's not my fault there's no uhaul closer so I had to take it back to where I moved from, instead of where I moved TO. I rented a dolly, there was no dolly. Your online check in still doesn't work, and you overcharged me.KERRI D.
Customer did not leave a comment.Timothy J.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.JANINE M.
Customer did not leave a comment.DARCY W.
Customer did not leave a comment.ALAN B.
Moving into an apartment third-floor, I requested and paid for a dolly. there was no dolly !!!quite the inconvenience!!!!LLOYD G.
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.HILLARIE B.
Customer did not leave a comment.PENNY S.
Customer did not leave a comment.WILLIAM S.
Great customer service.PENNY S.
Customer did not leave a comment.JEREMY H.
Customer did not leave a comment.Srinivasa Reddy S.
Have the person who answers the phone to be a little more up beat and helpfulBob B.
Very friendly and accomodatingJeffrey O.
Customer did not leave a comment.OKOTH O.
I filled the the tank all the way up when it was only 3/4 of the way up when I picked it up and I paid for a dolly and blankets and I didn't receive a refund for either.BLAIR C.
Customer did not leave a comment.William R.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.DEVIN C.
Facility attached to repair shop; Separate to clearify office space air quality Upgrade computers for personnel running shop What's up with customer returning rental property on off hours and $20.00 fee? Rental Trailer was in best condition of any ever rentedGEORGE H.
The shop owner and his â€œinterpreter â€œ were fantastically nice! A+ service!Julie B.
Customer did not leave a comment.Jeffrey J.
This was a smaller location, but the staff was very helpful and kept it very simple. I came in, they acknowledged me right away, helped us unhook and we were on our way. I wish the pick up from the other location would have gone this smoothly.Catherine J.
For the U-Haul team, could you provide more visibility into network outages for the U-Haul app and uhaul.com websites? Downdetector seems to keep track of the outages at uhaul.com, but it's hard to tell if my phone is failing, or if the backend for the app isn't working. It seems to happen more often when I'm picking up a truck than returning it?Paul F.
I only wish you had smaller trucks, I felt like I was driving a tank. It's way too big and scary for me.SUSAN W.
Customer did not leave a comment.RICKY C.
Customer did not leave a comment.MARVIN L.
Customer did not leave a comment.Lawrence V.
The business was closed when we got there. Waited an hour before he showed up. Didnt help or inspect trailer's working order. Just looked at hook up. No customer service at all. Another location had helped us find a trailer and booked it for me. Cole was very helpful all the way around. Even by taking the time to answer messages that we had made it home safe.Above and beyond for Cole. The Austin MN contractor booked the trailer for 6days when I told him that I only needed 4days.SUSAN C.
Customer did not leave a comment.Theodore F.
Customer did not leave a comment.Meagen U.
They tried to give me a trailer that was filthy and had one bad bald tire. I told him that this was unacceptable for long haul trip. He then brought me to another location with other trailers and found one that was acceptable. They were not following Covid masking requirement either.BRIAN S.
Customer did not leave a comment.MARK E.
Customer did not leave a comment.Lisa C.
Customer did not leave a comment.Rose M.
Customer did not leave a comment.Jeremy H.
Customer did not leave a comment.Shawn M.
Customer did not leave a comment.AMADOU B.
Customer did not leave a comment.Erica D.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Kayla E.
Need to wear mask, computer slow, but friendly and helpfulGregory J.
Customer did not leave a comment.Kathryn N.
Not a thing. Very neat process to pick up and return!Dave T.
DO NOT OVERBOOK TRUCKS!!! Try to focus on customer satisfaction and not promising equipment that isn't there, which complicates an already stressful day. I am not a satisfied Uhaul customer at allgerald G.
The staff were very friendly and helpful. They were very accommodating when the app for the U-Haul would not allow me to check in from my phone, they took care of things over the counter. And when I needed the vehicle an extra day they made that happen very quickly, and without any hiccups.Hilary R.
Customer did not leave a comment.TODD C.
It was easy to rent the vehicle on line. Pick up and drop off was just as easy. Thank you.Randy K.
Everything went perfectly. I really appreciate how well things went!Julie B.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.MICHAEL N.
Customer did not leave a comment.Alex O.
Customer did not leave a comment.Jerry P.
Nothing to improve. Very helpful and did a great job both picking up and returningWilliam H.
Everything went great, thank you so much!Carol S.
Allow for additional time to complete self check-in when returning truck. Have to include many photos of gauges, cab, cargo area, and parking location.James C.
Customer did not leave a comment.dillon E.
Customer did not leave a comment.Dale S.
The truck we rented was very dirty in the cab like it hadn't been thoroughly cleaned in a long time. At the time of this health crisis going on it was very disturbing. Then when I returned the truck I'm out in the rain having to take pictures.Bill C.
Trash in cab behind seats, gas tank was only little over half got extra charges for nothing!!! Go to a different rental service!!!DERIK W.
Customer did not leave a comment.Dale S.
Customer did not leave a comment.SHANE T.
Customer did not leave a comment.DANIELLE S.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.Troy E.
Keep doing that you guys are good enough to take care of businessmaguen M.
Dont call two days before someone needs trailers to tell them there are non in the location that they reserved them. Also you need to keep better track of your trailers. I had to call local uhaul place to find one closer to me because uhaul could not find any close to my area. They had me traveling 60 miles one way to get trailers and I needed two and the were in different directions Maybe you need more trailers! Couldn't checkin online because the link they sent didn't work and also when I tried to find my reservation online....they said I didnt have one. How do I have a reservation number then?!!Tiffany M.
Customer did not leave a comment.mike S.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.Timothy K.
Turned in equipment and all went well. Thanks!Brittney S.
Customer did not leave a comment.Cathy B.
Customer did not leave a comment.Zachary E.
Staff was very courteous and helpful and accommodating. It was a very positive experience!Bradley L.
Customer did not leave a comment.CINDY W.
In the firts case I scheduled of a rental 4 dozen of furniture pads to have a safe move of my furniture and this location don't have any. How can the company offers this service when don't have in the stock. Even I don't receive a call with time ahead that the following items don't have in the location. Start the truck an a engine light come on, I let the person know about that issues and it saids was ok and can used like that. How can have a safe move if the truck of the company rental it is not proper conditions to drive safe to any destination and could you let to an accident because the rental truck it is not on the good mechanical conditions.JUAN G.
I'm not sure how it happened but the truck we reserved at 8am was not available until 10am. The man at this location did call us in advance to let us know it got double booked.Daniel W.
Customer did not leave a comment.Deborah B.
Customer did not leave a comment.Kevin P.
Requested credit card number all over again, despite having entered it with the reservation. Truck didn't have enough gas in it to drive the miles reserves for. Location had terrible and borderline non-functional phone service to rerun credit card and address these concerns.Laura L.
Customer did not leave a comment.Ana S.
Couldn't get the lock box open. Call the phone number for help and Victoria was extremely rude and said there was nothing she could do. Terrible service.Peter J.
Customer did not leave a comment.Ginny D.
Customer did not leave a comment.william P.
Ensure information for rental is consistent between all places. The pick up place had different information than the drop off place.grace M.
It was raining when I picked up the equipment, so it would be nice to have some sort of rain cover over the key area. The lock was also very difficult to get open. Otherwise, it was a smooth experience. The person who helped me check it back in was very nice.Morgan C.
Customer did not leave a comment.Jeff S.
Austin location was a different experience I wasn't even acknowledged so I finally went and figured out how to use the app and self checked out myselfShawna P.
The drop off location had terrible parking and was not well lit. Needs more outside lights for evening drop offs.Crystal T.
Customer did not leave a comment.TIM O.
We were pleased with the results. Would not hesitate to rent another truck here.Douglad W.
Customer did not leave a comment.COREY W.