Customer Reviews for Westside Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Walked in without reservation, helped immediately and left with trailer within 15 minutes

Rating:

3.0

The guy on the phone didn't seem to know much. Didn't really matter, I guess. I called the next morning to let him know that I had dropped off the truck the night before. He didn't seem to care and didn't confirm with me that everything was okay. Again, not a big deal, but pretty weak in customer relations.

Rating:

2.0

Customer service was horrid! This was at rental and return!

Rating:

3.0

Very old and dingy business. Parking lot is a hazard. I dread dropping off equipment here. The man who runs it is accommodating otherwise.

Rating:

3.0

We were charged for a dolly that was not on our truck. I called to have the dolly removed from the bill and the customer service representative said he would take care of it. Upon completion of the rental I now have a $120 no return fee on the dolly, basically saying that I stole the dolly.

Rating:

4.0

It went smooth

Rating:

1.0

Uhaul moved my reservation from albert lea to Austin. The guy was late getting there and then because of the extra drive I went over we my miles and had to pay more.

Rating:

5.0

My experience was great. I have rented uhauos from locations in Rochester, mn before and was not satisfied with their equipment, service and overcharging my account. Thank you Westside auto for the clean truck, and great service. God bless you!!!

Rating:

5.0

He made it easy to return the trailer.

Rating:

3.0

I reserved my U-Haul in New Ulm, MN, where it was available at the time of reservation. However, U-Haul called me a day before pickup and informed me it was no longer available, and I had to pick it up in Mankato. Upon returning the vehicle, they charged me extra for mileage! Why?? This wasn’t my fault! U-Haul changed my pickup location and then charged me for it! I have filed a complaint but haven’t heard back yet. So be wary if they do this to you!

Rating:

4.0

I had problems with the gas tank meter on the dashboard screen. It had the wrong reading showing the gas tank was empty when it actually was full of gas. This happened in Albert Lea, Minnesota where l was located to pick up my things at a storage unit.

Rating:

2.0

Should be more friendly, maybe get out of the u haul rental business.

Rating:

5.0

It was a quick and easy rental. Only issue I had was I wasn't able to return the dolly at another uhaul. I didn't know equipment had to be returned back to the same place.other than that it's a great place to rent from.

Rating:

3.0

Make sure trucks come with fuel. My truck immediately had no gas before I left the parking lot. I understand it gets busy, but fuel should not be left on customers. Everyone doesn’t honor the bring it back half fuel or 1/4 full. My app also didn’t work for me, so checking in took 1hr. I set a reservation for 8am didn’t pull off until after 9am.

Rating:

4.0

Overall I was happy with the rental, not happy I reserved a 26 foot truck originally and couldn’t get one from this location and they wanted me to go to Rochester for one so I had to settle for a 15foot instead of a 26 foot

Rating:

3.0

Quick drop off. Rick came right out to help. Never went inside but it is a very old facility. Appreciated the proximity to my final destination to drop off the trailer

Rating:

3.0

Have all size vehicles there and to be able to do the 24/7 pickup

Rating:

5.0

Computer system was slow but accurate

Rating:

4.0

Staff very courteous.

Rating:

5.0

This location is Amazing!

Rating:

2.0

Make sure the vehicle is full of fuel. Better customer service.

Rating:

3.0

My original pick up location was Rochester, so having to go here was an inconvenience. Westside did an excellent job getting me checked out an hooked up.

Rating:

3.0

Nothing was explained to me. How to open back. How to pull out track. That I need to shut off the haul/tow button. The truck was dirty inside. The service engine light was on.

Rating:

2.0

The lot was very small and hard to get out of They man that ran it was unfriendly. The building when you waked in was dingy run down and smelled like cigarettes

Rating:

3.0

Person was not competent and enthusiastic towards serving me and checking me out

Rating:

4.0

The driver search did not adjust so made it difficult to reach the pedals.

Rating:

1.0

The owner of this establishment is crooked. Tried to overcharge me and kept billing my card after I had already paid up front. Never again!

Rating:

5.0

Contactless and after hours dropp off through the UHaul website was easy and intuitive. Makes it easier as I dropped off on a Sunday evening and didn't have to worry about taking time off work during the week.

Rating:

2.0

Did not have moving blankets or a dolly. Also smoking was done onsite.

Rating:

4.0

I was very impressed with the ease the U-Haul staff made renting the trailer was, explained the steps and even assisted with connecting it so I left feeling confident.

Rating:

5.0

Very helpful and friendly man helped us. Great experience.

Rating:

5.0

I really appreciate all your service

Rating:

5.0

Service was good. They were helpful for all I questions and drop off of the truck. Thank You!

Rating:

5.0

None- experience was wonderful!

Rating:

5.0

The truck I had did not shift well. I reported this to the site. I was pleased with the service and the truck did what I needed to I was not upset about the shifting just wanted to give a heads up to look at the truck.

Rating:

5.0

Very knowledgeable and friendly people to work with. To find the right vehicle for you and your needs whether you’re moving across town or moving across the country.

Rating:

5.0

Everything was smooth.

Rating:

4.0

More spots for trucks

Rating:

3.0

Didn’t get a receipt or email from them so if I get charged more money I will file legal action

Rating:

4.0

Easy uhaul experience. Very nice people.

Rating:

5.0

Very nice and efficient !

Rating:

3.0

Uhaul internet servers were slow and made checkout longer than usual

Rating:

5.0

A friendly place to get my U-Haul

Rating:

3.0

Truck was in horrible shape . Lots of play in steering . Ac barley worked . Check engine Iight on. Was like a junkyard trying to move around to get to locations office

Rating:

3.0

I requested a dolly and moving blankets with my truck which I was charged for but did receive. How do we reconcile this error?

Rating:

2.0

Took forever to check in. Did not have any of the furniture movers and only 1 of the dollies I needed. The check engine light was on in the truck. The truck itself was clean.

Rating:

1.0

Your questions in the survey do not reflect my experience with UHAUL. The equipment was not available at the time and location as promised. We had to travel 90 miles from the original reserved location to get a truck so we could have one when needed and reserved. My overall experience for getting the equipment when and where it was reserved, needed and promised was extremely poor. My reservation was jacked around several times before I got a truck I needed.

Rating:

3.0

I just dropped the keys to the person at the desk. No interaction to comment on.

Rating:

5.0

It' was a awesome experience everything perfect great people and I would recommend.

Rating:

5.0

They stayed late to wait for me to return my car trailer. Very friendly and helpful people

Rating:

5.0

Need more parking

Rating:

3.0

Dropped off after hours. Got an email check in the next day. Lot was full of equipment. Had a difficult time parking the trailer in the only spot left.

Rating:

3.0

Very unorganized took to me ch time to pick up the truck