Great costumer service!
KYLE H
Customer Reviews for Westside Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The place on 7th Avenue was atrocious. The woman there should be fired!!!
RANDALL HPlace looks abandoned, no one around. Trashy run down overgrown like in a horror movie. Dropped the trailer next to a couple of others sitting there and left. Unnerving not having someone confirm you dropped off your rental. I took photos to prove I returned the trailer F--------------
CURTIS ON/a
WILLIAM RWestside is great. The owners are nice and went above and beyond with tips to make the rental easier!
ADAM RThis was the second time I rented from this location, both times my dolly’s were not provided that I paid for. I was accused of not returning them when they never provided them.
Amanda BEverything was good and excellent good customer service
TYRONE BGreat guy. Very accommodating, and personable. Saved our skins with the rental of the 20-footer.
BLAKE VMark at Westside has always taken care of me. I love renting from Mark he is very good at what he does for customer service. When I have to go somewhere else to rent my truck trouble starts from the phone call. Who ever came up with the ideal of picking up a truck from a cow pasture of vacant lot needs to be fired. I have spent hours trying to get into a truck wasting MY time and time is money !!!!!!!!!!!
Nolen VOffice is not well marked or easily located. Office manager is less than friendly and very condescending. Office smells horrible due to bird cages inside the building. WOULD NOT RECOMMEND.
BILLY AThe couple were very friendly and quick to get everything done. I would use them if I had another need of a uhaul.
KATHERINE HGreat customer service, will use them again in the future!
Cory WThe uhaul rep was not friendly at all, he was disrespectful and rude
Preston DEvery thing was good
Clyde CThe owners were great. They had the car hauler hooked up and ready to go before I got there. Very friendly and thorough!
Suzanne MVery friendly customer service!!
Marsha DIt was easy to book. Good service at pick up and easy to drop off.
Mark CI have been renting U-Haul for years and 95% of them have come from Mark at Westside. The man works hard to see that you have a truck at the time of your need. The only time I don't rent from Mark is when he doesn't have the truck I need. Call me old fashion but I don't like renting a truck off of a lot that doesn't have someone there in person ready to help you. To me that turns into a job and I don't have time for that and to me time is money. You as U-Haul are very lucky to have Mark at Westside to be on your team. Thank you very much
Nolen VOnsite attendance when aide is needed. Groundskeeping to reduce potholes and waist-high vegetation. The Uhaul app failed to perform multiple times which resulted in taking well over an hour to pick up the vehicle via multiple calls to the support team
Aaron WOffice smelled like bird poop. Three birds were outside of their poorly maintained bird cage (bottom of cage was full of poop) and a nearby perch was also poorly maintained. On top of that the older man at the front desk was extremely rude and condescending. Will not use this location again.
jeff dI was informed that U Haul would price match the vehicle / move. I spent a couple weeks looking around and found a better deal with Budget. I called the location I booked through, was told to take the quote to the pickup location and they would price match. The location said they would not price match. When I bought my supplies I was told anything unused would be refunded at the drop off location. When I dropped off the truck with extra boxes, I was told they don’t refund anything.
Kolby BThe host was very helpful, knowledgeable and personable.
David Cthis fellow is very good at what he does
Larry jBoth ends, R&R Properties in Greensburg, IN & Westside Storage in Corsicana, TX were great! Outstanding customer service, knowledgeable, & very friendly. Nice to see this kind of customer service in today's world. Thanks to all!!!
david bFriendly service, easy pick up and return. Thank you!
brooke dOwner was rude and acted like I was interrupting his day by picking up my rental. If we hadnt needed the truck, I would have walked out.
Derek VEasy access. Friendly owner. My favorite Corsicana Uhaul location.
Richard FHe gave me a truck that had been in a wreck. The steering pulled hard to the left and any relaxing of steering pressure would send the truck head on into on- coming traffic. Dangerous, Dangerous, Dangerous!!!!!!!!!!!! I was shorted two blankets when I ordered a dozen. I ordered a 26 footer 3 weeks before pickup and they sent me on a 60 mile trek to find one . Every place but Westside was closed. While doing paperwork a couple returned a 26 footer a day early and not scheduled at Westside. I asked him for it and he said it was already rented. How could it be rented if he had no idea the truck was even coming. The couple heard him and told my son in law outside this is BS on the man’s part. The office had parrots with sh.. all over the floor and a couple inches in the cage. Cage door was open. Filthy office.
Donald SLocation and owner were fantastic! I have rented from this location several times and never had an issue. Very nice franchise!
Richard FHis attitude could be better and ac working in U-Haul. To hot mot to have ac
Rachel WI tried to connect with customer service, website wasn’t easy. The “attic” on the truck leaked. Damaged the boxes and contents. I paid the extra insurance cost, and need to know how to file a claim.
TIM CIt’s in the middle of nowhere. Muddy and I think it’s the guys house and business all at the same time
Martin TThe man who checked me in was extremely rude. I'm 62 years old and had trouble with the checking in part and needed help even though he was there in the office he was very upset that he had to help me. Will never use that location again. And the truck was on empty. I left it with gas in it though.
Cathy JI paid almost $200 for 48 hours. Price of 24 hours is $30.95 X 2 since I will have it for 2 days. This people charge me Rental Rate, MI charge who fuck know what it is that please don't tell Me for miles charge because that reason we refill the track when we return them. Here my break down. $65.40 for MI charger, safe move $28.00, Rental Rate 39.95, $2 for estimated environmental fee and estimated Rental charges paid Tax. 17.53 Total of $192.82. Do I get my money back that I paid for insurance? I THINK THAT TO TOUCH FOR ONLY 48 HOURS RENTAL 😒 Hmm. God is not sleeping.
rena kThe trailer I reserved was not available. We were required to rest a larger trailer for a higher price.
John CExcellent service. Very friendly!
charles sThe ratchets were so rusty they barely worked. Need to have someone spray them with WD40 or something like that on them so they’re easier to use
Richard HToo much bullshit renting from UHAUL. Everytime you rent a truck you have to go through everything just like you had never rented a truck before. Westside is great, thank God for Mark
NOLEN VThis is some of the best service I have ever gotten in this area!
ROBERT SInclude dollies instead of extra charge
RONALD MGreat customer service!!! Easy to get to. Thanks
Shannon HThe sweetest people! Very welcoming and truthful! Thank you so much.
Ashley SCustomer service was great
MIKE MThe truck had no headlamp on LH side , the entire headlamp module was dead . If you beat on headlamp module with fist it would come on , total pain for 970 mile trip !
Bruce BI am a frequent customer of Westside Storage/U-Haul and it is an excellent location with a very friendly owner, tons of parking and easy access 24/7
Richard FHave rented for this person sever times with good experience.
thomas hThe people were great very helpful and pleasant.This is where I will do all my U-Haul business!!!
Steven CPeople were very friendly
Larry BThe mobile automated pickup was a HEADACHE. Finally realized it was a automated pickup since we couldn’t find a live person. Once we found truck it took at least 15 to 20 minutes to FINALLY get that sorry lock to line up right and get it open!! You need all your locations to oil the locks so the mechanism will turn better and line up easier. Also, you need to make it easier to pick up the truck at the location we are moving from. I had to 35 miles out of the way to finally get it
Ken AThis vehicle was in bad shape. Passenger mirror was broken. Scrapes all long both sides of the vehicle. Power steering was low. Poor maintained vehicle. Glass on rear bumper. Busted driver rear light. Employee was rude. Nasty inside office, health issue with feces from birds all over and stench from bird feces.
Lynda MThe back was dirty, the floors were dirty in cab as well as smelled of cigarettes. Even though it was parked in a dirt lot it was clear the truck had not even been attempted to have been clean. Tha app topic up truck wouldn't give me the combination to pick it up..
Donya T