Customer Reviews for WestStar
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great service and attention.

Rating:

5.0

Very helpful staff! Love the fact that the location is open 24 hours for returns.

Rating:

1.0

The employee first gave me the wrong vehicle and then gave me a truck with broken windshield wipers. I asked to have them fixed and she just put the wiper back on and said it was fixed. Part way through my drive it started pouring and I turned the windshield wipers on only for them to break and leave me with absolutely no way to see where I was going. It was a nightmare.

Rating:

2.0

The location is a gas station with a hectic flow it seems. They weren’t able to take payment right away and tried to do it multiple times before switching to a mobile device. The overall experience was crazy since I went to 3 different U-Haul locations in order to get my request fulfilled because U-Haul booked w/o having the rental available

Rating:

5.0

Excelente service

Rating:

4.0

Parking lot

Rating:

2.0

The truck leaked in the front and the back.

Rating:

5.0

When you return the truck you should be able to get a receipt .for return vehicle..

Rating:

5.0

Friendly staff and quick process. Highly recommended.

Rating:

5.0

Buena atención

Rating:

5.0

Was really easy rent the van , the service was fast and the van was really clean. 😊 thanks.

Rating:

4.0

Always have good experiencer at WestStar.

Rating:

5.0

Great customer service!!!!

Rating:

4.0

Al camión le hacia falta la carreta para mover cosas eso ayudaría mucho al cliente

Rating:

5.0

Very friendly and profesional

Rating:

1.0

The area is extremely congested, you can’t even exit the premises without having to wait over 20 minutes for people to finish filling up industrial 18 wheel trucks. There is no space, not even a parking lot, it’s literally a gas station in the middle of little Havana.

Rating:

3.0

The parking was not clear, first they told me to park in a place that wasn’t big enough for the truck, besides that I would say it was ok

Rating:

2.0

The only driveway entrances were closed off with caution tape and cones while staff were power washing the pavement. The staff was VERY NICE but it was definitely a run down area with houseless folks soliciting behind the station and a very complicated parking situation for the uhaul. Again, the guy who helped us was incredibly nice. Wouldn’t come here as a family though.

Rating:

5.0

Remove the option to rent a truck/van from the website if you do not offer the service, (drop off at a different location)

Rating:

5.0

Everything was super easy thanks 👍

Rating:

5.0

Great!!!!

Rating:

3.0

The customer assistance was very pleased

Rating:

3.0

Me cobraron 2 veces el servicio de la van en mi tarjeta!!! Esto que cosa es?! Necesito que me devuelvan mi dinero

Rating:

5.0

Todo muy bien

Rating:

5.0

Excelente trato

Rating:

5.0

Okay

Rating:

5.0

Excelente servicio

Rating:

5.0

Everything was ok, great experience in general terms.

Rating:

5.0

Great service!!

Rating:

3.0

I was rented a 26' truck with 4 nearly bald rear tires. I sent in a message stating this but I didnt have another vehicle available. The only response i received was a message with the co tact number for roadside services. I found out that even though i messaged that the truck had bald tires it was still scheduled to be given to another one way trip customer going to Indiana. Fortunately i showed the tires to the folks where i returned the truck and they said they would remove the truck from its scheduled trip.

Rating:

5.0

The entire experience was great and Brandy is the BEST!!!!!

Rating:

1.0

They didn't gave me the correct truck, the information that was on paper didn't correspond to the van I used. I made the mistake of not documenting the mileage and pictures of the van I took when I left the facility. After returned the van I was charged more because the person that used the van that was in my reservation drove more than a 100 miles

Rating:

5.0

great centrally located station

Rating:

1.0

They charged my card for $400 and sent no bill or explanation of charges!!

Rating:

5.0

Very helpful, friendly and people are great helper

Rating:

1.0

Roaches everywhere

Rating:

4.0

We tried to connect our SUNPASS transponder to the tag on the truck but couldn’t. The tag was associated with another transponder for some reason. We were concerned we would incur additional fees even though we used our own transponder.

Rating:

5.0

Absolutely nothing! It was quick, easy and reasonably priced. I would recommend and use again when needed. Thank you!

Rating:

3.0

The woman in the gas station was so kind and patient.

Rating:

3.0

There wasn’t much space for returns but we were able to make it to work.

Rating:

1.0

The location is a gas station so when the back is full of Uhaul trucks there is no we’re to park I find an open space and as soon as I walk in I get told in a very hostile way I cannot park there and to find another spot, I cooperate and ask where the truck should be parked every spot they mentioned was already taken… I tell them that and them I am told to park it across the street I park the truck so that I am not in the road and once I go back in you guessed it I’m berated by the people inside that I cannot park there. I then tell them to park it themselves but nope they tell me to move it again at this point I’m visibly upset but I ask where to and they point again to another spot…. I go back outside move the truck come inside and finally all set. My problem with this is if you can’t handle running a Uhaul and a gas station either hire more employees or stop running a Uhaul. I wish I could leave a worse review than 1 star they’re attitude and snarkiness was horrible and not to mention the service.

Rating:

2.0

the personal was friendly. But the service was terrible.

Rating:

5.0

Truck needs an alignment because it was shaking so bad and really waste too much gas and we take forever to get to destination but besides that not bad service.

Rating:

5.0

Best service

Rating:

5.0

All good

Rating:

1.0

Truck needs severe maintenance. Brakes are bad transmission needs attention

Rating:

5.0

The service was excellent, the attendant was courteous.

Rating:

4.0

The staff was efficient kind and friendly. The Van was dirty and the gas tank was not full as in other stores. However, the van was easy to drive and comfortable. Prices are reasonable. Please clean the van frequently and keep the tank full!! Thanks for your service.