Customer Reviews for WestStar
(U-Haul Neighborhood Dealer)

111 reviews

2750 NW North River Dr   Miami, FL 33142

(786) 380-4326

Location Hours

  • Mon-Sat: 6 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(786) 380-4326

2750 NW North River Dr
Miami, FL 33142

Services at this Location:

Location Hours

  • Mon-Sat: 6 am - 3 pm
  • Sun: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
1.0

Truck needs severe maintenance. Brakes are bad transmission needs attention

Jamita M. 
Rating:
5.0

The service was excellent, the attendant was courteous.

VICTOR A. 
Rating:
4.0

The staff was efficient kind and friendly. The Van was dirty and the gas tank was not full as in other stores. However, the van was easy to drive and comfortable. Prices are reasonable. Please clean the van frequently and keep the tank full!! Thanks for your service.

edda A. 
Rating:
5.0

Customer did not leave a comment.

jorge M. 
Rating:
1.0

When I got the trailer to my home to load I noticed the right front tire looked visible low.I got my tire gage to check.It had zero air pressure,and I mean 0 . I checked the others and found the left rear tire had 28psi.both of the others had the prescribed 65psi. In your sales information you did not mention there's no ramp,even though there's information poster on the inside wall telling how to deploy it.Also there's no tongue jack meaning a very heavy lift off and on in order to remove it so we could load my pickup with very heavy stuff up a ramp .I feel as if you put my life in jeopardy with the low tires.Just think what could've happened on my 300 mile journey had I not checked.The other items, the ramp and the tongue lift is a poor business decision if not outright neglect for the clients safety.It took almost 30 minutes for the paperwork.And I'm registered with my card on file.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

Harvey L. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
4.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Amaral N. 
Rating:
1.0

The van was ready, had to ask for a walk around of the car. They took additional time to pull around as it was not ready. We're running behind got in and the cab was dirty. Terrible, would not recommend to anyone.

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

antonio S. 
Rating:
4.0

Customer did not leave a comment.

Yvonne S. 
Rating:
4.0

Friendly employees. It was very handy since it is a block away from the Cubesmart we used. The van is almost new.

Jessi K. 
Rating:
5.0

Customer did not leave a comment.

Claudia S. 
Rating:
5.0

Customer did not leave a comment.

Rhonnie M. 
Rating:
5.0

Customer did not leave a comment.

Sheila M. 
Rating:
4.0

We were glad to find a 26' truck. However, it was very far from our home.

Debbie Z. 
Rating:
5.0

Customer did not leave a comment.

Mustafa D. 
Rating:
5.0

Customer did not leave a comment.

shantelle P. 
Rating:
5.0

Recomendado 100% muy buen servicio el transporte en muy buenas condiciones limpio 5 ⭐️⭐️⭐️⭐️⭐️Gracias por el buen servicio

ENRIQUE C. 
Rating:
5.0

La atención al cliente es excelente en este lugar (lo comparo con la atención al cliente en Miami que es horrible donde quiera que vayas). Tenía mis dudas pq nunca antes había rentado un camión por horas, pero ellos tienen una buena experiencia. Dianelis fue muy eficiente y profesional, ella fue la que me atendió en la mañana y ella me lo recibió en la tarde, pero todos/as lo fueron también.

Luerlis G. 
Rating:
4.0

Nice and easy but place was difficult to find

Tiffany G. 
Rating:
3.0

The front windshield was broken from center all the way to both sides. Looked like a bowling ball hit it. Windows and side mirrors dirty. Drove it as is.

George S. 
Rating:
5.0

Customer did not leave a comment.

franklin H. 
Rating:
3.0

This location was one of the few that had the equipment we were looking for, however was disappointed zero supplies were available.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Rosa C. 
Rating:
5.0

Excelente servicio y seriedad

Omar A. 
Rating:
5.0

Customer did not leave a comment.

Rhonnie M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

everything was good

Rafael F. 
Rating:
5.0

Everything was perfect both times I rented from this location. Nov. 26, 2021 & Dec. 31, 2021.

Edgar C. 
Rating:
5.0

Excelent service 👍

FranciscoJ L. 
Rating:
5.0

Customer did not leave a comment.

MARIA F. 
Rating:
5.0

My experience renting in Miami was very bad, I separated my truck a month in advance and one day before picking it up, a lady from Miami traffic service called me and told me that she did not have my truck available, and the treatment of my wife was very bad. But Thanks to Mr. Bismarck at the medley shop who helped me get a Truck to solve. This is the first time this has happened to me with U-haul.

Rafael C. 
Rating:
4.0

There were 2 chairs, a lamp and a table cloth inside the truck when I picked up. I was also charged a $12 fee for missing or damage and I am not aware of any of these ... ????

IAN F. 
Rating:
5.0

Ana knew her stuff. Very helpful.

Clifton P. 
Rating:
5.0

Customer did not leave a comment.

Arnel F. 
Rating:
5.0

Customer did not leave a comment.

Eduardo P. 
Rating:
4.0

Customer did not leave a comment.

Nereida G. 
Rating:
5.0

Goodddd

ERNESTO M. 
Rating:
5.0

Customer did not leave a comment.

Carlos T. 
Rating:
1.0

Customer did not leave a comment.

Victor P. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Good deal they gave there I can recommend it to another friend

RAMON V. 
Rating:
5.0

Customer did not leave a comment.

EDWIN A. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL L. 
Rating:
5.0

This was not my original pick up location, I had to drive extra miles to get to this location because the original location did not have the truck they said they would for me.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Adrian R. 
Rating:
5.0

Ana was very helpful and friendly.

barbara C. 
Rating:
4.0

Customer did not leave a comment.

TATIANA P. 
Rating:
3.0

No parking

DD V. 
Rating:
3.0

The truck was not clean, I wasn't able to receive any pertinent information from the staff, as I did understand the language spoken.

Keith P. 
Rating:
2.0

Took 2 hours for me to pickup my rental! Uhaul system was down & there was a language barrier!! Very frustrating!!!!

Seleste E. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
1.0

Truck not on site, all they care about is food and gas business. Went in store, told them the truck we rented is not here “ yes it is, wait”. I don't see it? “Don't talk to me like that, I told you it's here. After waiting for them to take care of customers, told they need all my information again, and manually put it in. Charged for insurance I didn't have when I did precheck! When asked where dropping it off, the other women in Spanish told here to put us at the furthest location available. Guess they didn't know I understood. Than went outside, told to wait but all the other trucks, she than went in vehicle to different location to pick up. 15 min later came back, went In store and left again. 10 min later came back with different truck, and made me come in to redo contract now different truck. 1 hour to get a truck I preordered, prechecked??? Stay far away!! I called UHaul Miami, they tried calling the store in middle of this. No ans, so tell me they well let regional manager know, call back in 5 min if truck not available. No help from supervision!

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Rhonnie M. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
4.0

Customer did not leave a comment.

Javier R. 
Rating:
1.0

First when I tried to call them to let them know I was on my way several calls were answered with a recording stating that the mailbox had not been setup. Couldn't leave a message. When we arrived the person spoke very broken English and could barely tell us where to park the rental. No assistance from the help there in the rain. I had to manually move the trailer in the rain to a spot. Poor customer service.

Richard W. 
Rating:
1.0

The truck was full of roaches (got all over my boxes and bags) I told the person at the location and she just said “ok” like if it was nothing was wrong with that. Definitely never going back there.

Pablo G. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
3.0

Small place and cluttered

Tommy W. 
Rating:
5.0

Good service thank

fredys O. 
Rating:
5.0

The Staff was kind and courteous.

ERIN M. 
Rating:
5.0

Customer did not leave a comment.

Olga D. 
Rating:
5.0

The person whom took care of my reservation pick up at the location was also the same person whom was there when I returned. She remembered me and treated me with the same quality experience as when i arrived to pick up the uhaul. She deserves 10 stars for her professional level of attention and making me feel welcomed.

RAMON C. 
Rating:
5.0

This UHaul partner has great service and location

derrick M. 
Rating:
5.0

Good job

JEAN M. 
Rating:
4.0

Customer did not leave a comment.

CHERYL F. 
Rating:
1.0

HORRIBLE EXPERIENCE. Employee in the gas station was incredibly unhelpful and spoke no English.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

Lazaro L. 
Rating:
4.0

Customer did not leave a comment.

Roberto F. 
Rating:
5.0

El camión necesito mejor limpieza por fuera cristales y cabina. Y presento un ruido luego de 2 horas de viaje. Parecía falta de aceite de power s. Pero llegamos bien pero algo nervioso de que pasara algo.

Juan B. 
Rating:
1.0

Customer did not leave a comment.

YENDRY A. 
Rating:
3.0

Tjruck was full of dirty inside the cabinet and bed full of trash. No one came to the truck for inspection. Use for less than 3 hours. Returned and nobody inspect either. Sent me final invoice, next day get a extra charge for $27.49 on my card. Harsh time dealing with u-haul and I feel unsafe now, since they decide make overcharge with no reason. This is a real frauds in all aspects.

Carlos R. 
Rating:
3.0

Customer did not leave a comment.

Amilcar A. 
Rating:
5.0

Customer did not leave a comment.

MELANIE MARIE M. 
Rating:
4.0

Great people here. Super nice. It's a gas station without much room for Uhaul equipment. But they do the best they can with what they have. Also, I'm thankful that I am fluent in Spanish. Otherwise I might have had difficulty with the return. Overall it's one of the better uhaul locations I've been to.

LOUIE M. 
Rating:
4.0

Nicer rep

PABLO S. 
Rating:
5.0

Customer did not leave a comment.

Yessenia O. 
Rating:
5.0

Buen trato y rapido

FELIX C. 
Rating:
5.0

Customer did not leave a comment.

JAIME E. 
Rating:
5.0

Customer did not leave a comment.

JAIME E. 
Rating:
1.0

Customer did not leave a comment.

Lacey B. 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO M. 
Rating:
5.0

Good and fast service!!!

FERNANDO S. 
Rating:
3.0

Customer did not leave a comment.

June D. 
Rating:
5.0

Better rates on dropping off at different locations

bobby M. 
Rating:
5.0

Customer did not leave a comment.

NOEL M. 
Rating:
1.0

Customer did not leave a comment.

Ketner P. 
Rating:
2.0

Location was a gas station. There was really no parking, very tight difficult to park trailer.

SCOTT D. 
Rating:
4.0

Customer did not leave a comment.

Andrian F. 
Rating:
5.0

Don't have enough room for safe retourn .

ALAIN P. 
Rating:
5.0

Customer did not leave a comment.

fabio C. 
Rating:
5.0

Under the current high demand for services this small location acted very courteous and understanding to me. I thank them.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Suzanne S. 
No reviews have been submitted for this location.

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