Customer did not leave a comment.
KARI M
Customer Reviews for Whats Hott By KC Exotic Air Plants
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I turned it after hours, so I can't comment on the staff or the how their appearance of their facility looked
David BEasy to find. Lots of rentals, location person was friendly and very helpful.
DAVID KInitially this place was closed. Online app didn’t recognize me as having a reservation for return. Tried again 8 hours later, store was open. Frustrating when online app doesn’t properly work. Trying to get in touch with a live agent, still waiting
SCOTT AAAA+++
JAMES PThe delivery location was incorrect. The location given was a Price Choppers Food Store. The actual location was a U Haul location several blocks away. You need to correct this location. You should know where your store locations are. This was inconvient.
RANDALL DI've rented here a few times and have always had a good experience.
Christopher NThe service was very professional and the equipment was in good working condition.
GERALD CWent well and got me back on the road quickly and was very helpful and cordial
JERRY DKent was helpful and efficient.
TIMOTHY AThe agent was courteous and efficient, easy to deal with.
STEVEN HVery friendly service and ready as promised.
RAYMOND TI call and set up rental to pick up appliance and furniture dolly. The person had me go to this specific location, which was 35 mins away. I got there and they don’t carry furniture dolly’s. We really need it. It made an our move much longer with out it.
Audrea LVery easy, friendly and convenient drop off location.
BELINDA DTrucks were over booked… Employee was polite and no complaints to location. But uhaul website wasn’t working properly for us to get into the truck thru that so we didn’t get in the truck until 30 minutes into our rental time :/
ZACHARY Shave employees who care and listen to what youre saying
DENISE FThe guy checking me out could have cared less about anything I said.
DENISE FNothing. Just more info in store fir uhaul clients
MARK AEasy drop off. Just leave keys in the box.
JASON LAt our first stop for gas driving across Kansas to deliver furniture to our son in Colorado, my husband notice a tire on the trailor was thread bare! We called the call center and they found a tire hub that fortunately had a tire and rim that would fit the trailor. This added 3 + hours to our drive across Kansas!
RICHARD WTher trailer worked great but the price was more than double what the website advertised
Colby CCheck in was quick and easy. The employee helped get our equipment, yet didn't strap it down in the truck so it rolled around. Easy to find location, clean facility.
Alicia BExperience was very good. My lights had a fuse burned out and I needed assistance to find the correct one. Recommend salesperson become familiar with shops who might assist when things like this happen. Not meant to be negative, as the person was great. Not being from the area, knowing where i could have gone would have saved a bunch of time
Joseph HNothing, it was outstanding.
James OAll was good with return.
Catherine EI have rented several times from U-Haul over the years and never been charged a “cleaning fee”. We used the app to return the rental and was assessed an automatic cleaning fee that literally almost doubled out expected rental expense.
Roger BOver all I was very satisfied with the employees and the equipment. However it rained like in Noah's day a 100 miles from my destination and some of our things got wet in the front of the trailer. Nothing ruined thank God. I tried to tell the manager of your Katy Texas store on N Grand Pwy S, but she was loud and kept interrupting when I tried to tell her that nothing was ruined but before she rent the trailer again she might want to fix the leak. She handed me a pamlet with you 800 number on it and said if I had any complaints call the number. She also said it was the store in Peculiar MO responsibility not hers so there was nothing she could do. I'm sure most people are irate when they ask to speak to a manager and she was expecting me to be upset, so she was responding from pass experience. I would definitely use your services again. I do suggest that you fix the leak before someone's important thing get ruined and you have to replace them. Thanks for an over all pleasant experience sincerely Rodney Webster.
Rodney WFriendly service, clean equipment.
laurence aThe young man up there was very helpful
Michele NWhen returning the trailer he came out to meet me to unhitch the trailer and sent my receipt after. Very efficient and helpful experience!
Paul TLet first hrlp desk operators know that geolocation services don't work in the app and that renters should just switch to website for unattended pickups. Also, istill have not received a copy of invoice for the rsntsl.
David DThey were knowledgeable and quick.
Carly KHelped to load up and make sure all was good before allowing to leave. Friendly
Jon MN/A
Kevin PInside trailer was muddy upon pick up. Door hinge bolt/nut fell off during use. Trailer was not water tight. Contents (our lugagge) was soaked after a few hours of travel while raining.
Kelly STrailer dolly was covered in dry mud. The rachets for the tire netting would not work once I got to my location to pickup car. I had to walk the lot to get truck & then drive it to dolly to hook it up.
Jeffery AGreat Service,Nice employees
Marla MThey were quick and convenient. Will definitely use this location again.
Patrick FOriginal location was closed when I went to get it....5pm was told by uhaul they were open till 6:30pm.
Don BGreat service, speedy check out and check in. Very friendly.
Jon SI have went there a couple times in the last month. The young man that works there has been extremely helpful! If I need to haul anything in the future I’m going back cause of the service. Thanks…
jason pGreat experience.
Ron GThe cashier took care of the truck return right away all checking items. Yet I hadn’t received a confirmation email or notice of the truck return until this survey- 6 hrs later.
Alicia BNo one was there when we dropped it off since it was a Sunday so we didn't interact with anyone.
Margaret DThe gas gauge was stuck so we filled the truck up and should have only needed to put 1/2 tank of fuel in it so would like a refund of the 1/2 tank of gas because of the malfunction of the gauge. Thank you. Stewart 720-933-8495
Maxine T