Customer Reviews for Wheals & Deals
(U-Haul Neighborhood Dealer)

Rating:

5.0

The attendee was very pleasant

Rating:

1.0

The seat belt latch was broken and the seat belt alarm rang the entire trip. The trucks tires were almost bald and the truck drove and rode terrible. The owner was late to open for the 8am reservation. We were concerned the entire trip that we were going to be stranded on the side of the ride. Terrible rental experience which is typical for U-Haul.

Rating:

5.0

Nice and friendly owner. I will be back.

Rating:

5.0

The truck was very well maintained and extremely clean.

Rating:

5.0

Helpful and informative.

Rating:

5.0

Everything in life can use some improvement. But to be honest I really don't have anything. Customer service was great face to face and even over the phone. I would use this place again.🥰

Rating:

5.0

will help you beyon andjust allway there for you

Rating:

5.0

N/A

Rating:

5.0

Excellent experience fast courteous and very nice rental truck

Rating:

5.0

great service, great equipment . will rent again

Rating:

5.0

Very Friendly and kind manner. Excellent customer service! Equipment was very clean and returning vehicle was super easy also. I would absolutely rent from this location again without a doubt.

Rating:

4.0

Yeah when do I get da remaining balance back?

Rating:

2.0

I rented the van for a long trip didn’t end up going brought it right back and was still charged $106 plus some change

Rating:

3.0

No comment

Rating:

5.0

Great service.

Rating:

5.0

Great experience all around!

Rating:

1.0

Had a terrible experience. The truck was not maintained. It was not a good experience 😕

Rating:

5.0

It was costly and I would like to know if there would be any of my money to come back to me I was sorry about my pictures that were broken the glass would have been cleaned up but had no way to get it up and I'm truly sorry about that other than that things were good

Rating:

5.0

Excellent service, easy transaction

Rating:

5.0

Good experience. Caring service manager. Very helpful and courteous.

Rating:

5.0

This is the best UHaul location i have ever used. I'm always treated with respect and I have never had any issues. 10/10

Rating:

5.0

Owner is very nice and helpful.

Rating:

3.0

U-Haul should inform customers of the wheel well box in the floor of the 10-ft truck. That made loading the truck difficult for the items I needed to carry, and would have gone with a larger truck without the wheel well box if I had known the 10-ft truck had that. The wheel well box makes much of the floor useless when you have big items to move. Aside from that everything went well, pick up was easy, the attendant that assisted with opening the lock box was very nice and professional. Return of the truck was a bit confusing because it was late at night, I did not have a good signal there, and had already dropped the key in the Dropbox before I discovered I would need to take pictures.

Rating:

5.0

Right front trailer tire might not be load rated for a trailer. Recommend replacing with a trailer tire. Also recommend a safety pin for the hitch for piece of mind. I look forward to renting this trailer monthly! The service at this location is absolutely the best!

Rating:

2.0

Maintain the truck better. AC blew through defrost and wipers were well worn. Knob for drivers window came off. We got from point a to b but we are expected to pay full price for a half price rental.

Rating:

4.0

Location owner is friendly and very helpful. He walked me through the process and helped me to understand what to expect.

Rating:

5.0

The cabin needs a thorough cleaning . Very , very dusty . The air conditioning was not working properly but I did get some air throughout the ride . The owner was very helpful and polite during the process .

Rating:

4.0

Nothing, really. Very good.

Rating:

2.0

no one was there and requested phone call to verify return and was expecting a refund for less use

Rating:

5.0

Amazing, very professional. The owner always does a great job. Best uhaul experience I've ever had.

Rating:

3.0

Make sure that you put the requested items in the truck. I asked for an appliance dolly and got it. I asked for two furniture dolly’s and got one and a utility dolly. Asked for two dozen(24) furniture pads and got 20. So yes, what the customer asks for is generally what they want.

Rating:

5.0

The location owner is very nice and helpful. I will definitely use this location again if the need arises.

Rating:

5.0

Gentleman running the business was very friendly and helpful to make sure I received excellent service. Words cannot express the gratitude for the service I received. It was a true honor to do business with you all and you have definitely earned my respect and business moving forward. I definitely will recommend this location in Salisbury to whoever may need your services. Thank you again, the Harmon family.

Rating:

5.0

Great, friendly service. Will definitely rent from this location again. Pickup was quick and drop off was easy.

Rating:

5.0

Same to above. The person on charge was very kindly and respectful.

Rating:

2.0

The agent at this location is extremely rude

Rating:

1.0

The lady at location took the money for the appliance dolly and did not have it she told me to go up the rode to the other U-Haul and get it when I got there I was charged another 11 dollars for U-Haul I paid twice and I want my money back and the other payment I was already charged should go to the other location not to the location that only provided the truck she made A fraudulent transaction and if I don’t receive my refund, I will contact my attorney about this matter. She was very unprofessional, and I did not like her attitude, and she robbed the U-Haul guy up the road for the money that he should have got for renting me the appliance dolly from a different location, you need to look into this location and see what’s going on at this location because there’s funny business going on there I paid twice for an appliance dolly that the place that I got the truck did not give me she did not have one

Rating:

5.0

They were very helpful. They allowed me to drop off the trailer after their closing time and took care of the drop off paperwork expediently. I received the final invoice via email just like the rental was dropped off during normal business hours. Thank you M Should review for leaks on the trailer roof on the right rear corner, when you enter the trailer from the back. There was a little water on the corner of the roof/wall and a some water drops had dropped down on the cargo. No damage to the cargo.

Rating:

5.0

Excellent service from start to end. "K" excels at customer service.

Rating:

5.0

Great customer service. We had to extend the use of our vehicle due to rain, and had no problem in doing so. We were very appreciative of the help and service!

Rating:

5.0

Always a pleasure to do business here.

Rating:

5.0

Great service!!!

Rating:

5.0

Best place in Salisbury to rent a truck-owner is super friendly and helpful-would highly recommend coming here.

Rating:

4.0

Friendly and courteous owner

Rating:

5.0

Yes

Rating:

5.0

This is the BEST place for your UHaul needs. The owner is a decent man and always makes the experience of renting easy.

Rating:

5.0

Everything is good

Rating:

5.0

This U-Haul location provided a seamless moving experience with their reliable equipment and friendly customer service. The rental process was efficient, and the well-maintained trucks made the move hassle-free. Highly recommend!

Rating:

5.0

Another awesome rental experience!

Rating:

4.0

The Gentleman was very polite and helpful. Explained everything to me. The only Question I have is that I was informed that the $100.00 Deposit would be Put back on My Card It hasn't been done yet. Thank you again Sherry Lilly. Stay Safe and Blessed 🙌.

Rating:

3.0

Associate was helpful enough

Rating:

5.0

Large site and easy access. Individual was helpful getting the trailer parked in the location. Great experience.

Rating:

5.0

Service is consistently first rate, the representative is always professional, courteous and happy to answer any questions regarding the operation of the equipment. Despite the shift from "service", in the service industry, you can always count on a refreshing, personable interaction. I always look forward to renting from here!

Rating:

5.0

The movers were quick and very professional. I will definitely use them again.

Rating:

5.0

No improvement, Mr.K provided above and beyond great service! I’d recommend him to anyone! I was blessed with so much more than a rental today! Thanks Mr.K

Rating:

5.0

The representative was very helpful and nice. We had a great conversation. I have used this location before and will again as needs arise. I strongly recommend this location.

Rating:

5.0

Perfect once again!

Rating:

5.0

A complete renovation of the office area! Clearly taking what was an exceptional experience and making it extraordinary. Service was above and beyond as usual. I visit this location frequently due to my poor judgement in automobiles and he always has the correct equipment available. I could not recommend more highly!

Rating:

5.0

Everything was excellent.