I strongly recommend avoiding this U-Haul location. The owner was extremely rude over the phone from the start, which should’ve been a red flag. We returned the truck on time, refueled, hosed down, and parked exactly where we picked it up. Despite that, the owner became irate over a single leaf left in the back of the truck—after we had just hauled bags of leaves. He threatened to charge us a cleanup fee and made us leave again to power wash the truck ourselves. When we returned (again), he helped another customer but refused to check us in, even though he was still open and standing right there. Instead, he forced me to download the app and check the vehicle in myself—even after I explained that my phone was dying and I had poor signal. He then insisted I drop the keys in the box, all while still refusing to assist. It was an unnecessary power trip and horrible customer service. I kept my composure and didn’t give him the reaction he was clearly fishing for, but this entire experience was unprofessional and petty. Save yourself the headache and rent from a different location.
WILNIE A
Wheals & Deals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salisbury, NC 28147
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Easy process for rental. Staff was friendly and knowledgeable.
JEWEL BThe attendee was very pleasant
ANNIE BThe seat belt latch was broken and the seat belt alarm rang the entire trip. The trucks tires were almost bald and the truck drove and rode terrible. The owner was late to open for the 8am reservation. We were concerned the entire trip that we were going to be stranded on the side of the ride. Terrible rental experience which is typical for U-Haul.
Wilbert CNice and friendly owner. I will be back.
EDWARD M