Customer Reviews for Wheel City
(U-Haul Neighborhood Dealer)

170 reviews

517 Hwy 35 S   Carthage, MS 39051
(S Of Traffic Light)

(601) 741-5863

Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: Closed
  • Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(601) 741-5863

517 Hwy 35 S
Carthage, MS 39051
(S Of Traffic Light)

Services at this Location:

Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: Closed
  • Sun: 12 pm - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

whitney G. 
Rating:
5.0

It was great driving the truck I really enjoyed it and I will do it again

Jasmine W. 
Rating:
3.0

Very nice and helpful

Darrell B. 
Rating:
5.0

Everthing was great.thanks for you help

Carolyn Jean E. 
Rating:
3.0

Haven't received my money back from the deposit that was supposed to be added back to my credit card.

Jason D. 
Rating:
2.0

I wasn't sure how or why I was charged 200 plus dollars for the use of the car hauler. But I will never again rent another 1.

Sami E. 
Rating:
4.0

Customer did not leave a comment.

Latanya H. 
Rating:
4.0

Customer did not leave a comment.

Justice B. 
Rating:
5.0

Customer did not leave a comment.

THIEN VAN N. 
Rating:
5.0

I can't think of her name right now, but she's been with the company 49 years, she was so professional yet funny. She had all the answers to my many questions, which was very much needed because this was my first time renting a U-haul anything! Thank you for making my experience very pleasant ma'am.

Clothhildes E. 
Rating:
5.0

Customer did not leave a comment.

Cameron W. 
Rating:
4.0

Uhaul messes up my destination and when I tried to get it changed wanted to charge me 40 more dollars for their screw up. U-Haul sucks.

Josh J. 
Rating:
5.0

Have more moving trucks available

Sherri S. 
Rating:
5.0

Customer did not leave a comment.

Latecia P. 
Rating:
2.0

I needed the bigger truck when I called it was available I reserved, when I got there I was informed corporate was sending someone to pick it up ?? I was forced to use a small truck I have large furniture and the small truck was not what I needed it took several Trips to make my move , why did corporate not give me one day to use the truck if I had it reserved. The truck smells like smoke and had trash in the and cab , I cleaned it for the next person ????

Johnny B. 
Rating:
5.0

Make sure the previous Driver clean & or Sanitize The Vehicle..

leo K. 
Rating:
5.0

Customer did not leave a comment.

WARTEEN G. 
Rating:
3.0

Yes I found a locale Uhaul dealer to turn in the Uhaul I rented that was a lot closer to where I was going , why did you charge me extra for this?????

JEFF S. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Customer did not leave a comment.

Dot M. 
Rating:
3.0

put some gravel down where you keep the huals

BILLLY R. 
Rating:
1.0

Make sure it's clear that you have to return the truck to this location. I had no intentions of driving back to Carthage to return the equipment since my destination was over an hour away.

Andrew B. 
Rating:
5.0

Great experience.

Dorthy F. 
Rating:
2.0

Not have standing water in the door, dried mud on the floor, and cigarette butts in the console. It was dusty - no cloth had touched it in months. Definitely, won't be using U-haul again. Never had any trouble with Penske and they give flat fees and discounts. **I have pictures I am happy to share if requested.

Paige C. 
Rating:
5.0

If I ever need a trailer again I will use them at Wheel City in Carthage,Ms. They were very friendly.

HELEN L. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

I would have rather picked up in Forest which would have been closer to me but Carthage worked out fine. I guess I would say just make sure all these little small towns have at least one big truck on there Lots so a person doesn't have to drive that far

Sonya P. 
Rating:
3.0

Blankets were kept outside under tarp, and were musty and damp(did not use). For small town, everything else was fine

Rosemary F. 
Rating:
5.0

Great location with very friendly people!

Lei L. 
Rating:
1.0

I called twice to confirm the time of my pickup, which was 11am. We didn't leave with the truck until 12:45pm. They didn't have the dollies I reserved. The furniture pads we're stored outside and covered in grass clippings. This is after the flowood, MS location were unable to fulfill the reservation I placed weeks earlier. They informed me of this TWO DAYS before I needed the truck. So I supposed this location merely having a truck is an improvement.

Falan M. 
Rating:
5.0

Customer did not leave a comment.

Billie N. 
Rating:
1.0

She has no idea what she doin there cant use computer or read a fuel guage

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

dorothy F. 
Rating:
3.0

Customer did not leave a comment.

Lexus E. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Pam S. 
Rating:
5.0

Customer did not leave a comment.

FRANK P. 
Rating:
5.0

Very friendly! We talked for a while even gave me phone numbers for home improvements im doing.

Joseph C A. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
2.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

There is nothing to improve on.

Richard E. 
Rating:
2.0

Uhaul dealer at wheel- in said I could drop uhaul off at any authorized dealer. He looked online and put my drop off about 5 miles from my new home. I noticed there was a uhaul dealer less than a mile from my house so I dropped it off there. I was then notified that I had to drop off the truck at the dealer stated on my contract or I would get an additional charge

Dustin A. 
Rating:
5.0

Very nice.

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

Cecil G. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
1.0

Worst customer service and experience ever. I called 800 number and was blown away by the lack of customer service. Never again will I use uhaul!

frankie F. 
Rating:
5.0

This was the worst experience with uhaul ever! I will never rent from uhaul again!!!! Thanks to this manager who tried to make it better but uhaul overall was horrible! Dealing with their customer service and being given false promises. Never again.

Alexis L. 
Rating:
5.0

Customer did not leave a comment.

Clifford K. 
Rating:
3.0

make uhaul more available to people in MS

Ugochukwu A. 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

gerald N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Cliff K. 
Rating:
4.0

To improve for all future customers, I feel verification of vehicle availability should be made known to the customers.

LATOYA M. 
Rating:
5.0

Nice people and clean place

DONNIE C. 
Rating:
5.0

If it ain't broke don't fix it

BOBBY S. 
Rating:
3.0

The person at the drop off location was not there, the internet said they opened at 1000 but I was told she comes in around lunch. At least the trailer was processed quickly so I didn't have to guess if they seen that I dropped it off. I am not opposed to the person coming in late when there is no work to do in this small town, but at least make the hours reflect what is reality.

Troy W. 
Rating:
3.0

Adjust hours and not recommend customer to search another location.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
3.0

Customer did not leave a comment.

candice G. 
Rating:
2.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Zachari J. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Dianne M. 
Rating:
5.0

Customer did not leave a comment.

tonya J. 
Rating:
5.0

I got stuck in my sister's yard and was about 45 minutes late waiting for Roadside Assistance to arrive. The staff at Wheel City was understanding and waited patiently for me. Thanks UHaul.

Rosie S. 
Rating:
5.0

excellent customer service. The attendant went above and beyond to ensure quality service. I would recommend this location any day.

william M. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

douglass F. 
Rating:
2.0

The location was in a old trailer building. It was as clean as can be. First impression is everything to me and I was actually afraid to go in the building by myself. The staff there was really nice but the facility was awful.

Pam J. 
Rating:
5.0

Customer did not leave a comment.

Cary F. 
Rating:
4.0

Customer did not leave a comment.

Gail S. 
Rating:
5.0

Customer did not leave a comment.

jonathan T. 
Rating:
4.0

Customer did not leave a comment.

Richard E. 
Rating:
4.0

We had a good experience using UHaul. The truck was clean & we had no problems with it. I pre-registered online & everything was ready when I arrived. I would definitely use UHaul again.

Jackie W. 
Rating:
1.0

Customer did not leave a comment.

Patricia D. 
Rating:
4.0

Friendly, helpful and courteous.

Frank R. 
Rating:
2.0

I should have checked the gas hand myself before driving away because the amount of gas on the documents was not accurate. It resulted in me being charged a fuel charge. Not happy! Lesson learned!

Samantha S. 
Rating:
3.0

No signs anywhere showing where to go to office.. Also Dolly's are stored outside in the bushes. The lady running the place was very knowledgeable about U haul.. They just need better placement of signs.

Stephanie H. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
2.0

The staff were friendly and helpful. But the location was way out of my way. I would have liked to not drive a 3hour roundtrip from capital city Jackson Ms to get a rental.

Anita V. 
Rating:
5.0

Great service by some of the friendliest people. Will definitely use them again!

Richard M. 
Rating:
3.0

Customer did not leave a comment.

william H. 
Rating:
3.0

Customer did not leave a comment.

Pamela P. 
Rating:
4.0

Customer did not leave a comment.

AMY H. 
Rating:
3.0

Customer did not leave a comment.

LAWANDA H. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
3.0

Customer did not leave a comment.

Gail S. 
Rating:
5.0

Customer did not leave a comment.

Mable N. 
Rating:
5.0

Customer did not leave a comment.

coronda M. 
Rating:
5.0

Customer did not leave a comment.

BETH M. 
Rating:
5.0

The customer service was so personal and pleasant. Very nice staff. It's great to go in a place and be able to share stories and laughter with strangers. Makes the experience excellent. The pick up and drop off experience were great. Thanks

DARRYL L. 
Rating:
4.0

Smooth process, the woman made sure I understood everything and was very fair on the price and how long I could keep it. I would recommend

Katherine M. 
Rating:
3.0

It was a painless experience the drop off site was the issue for me.

DEONTRA C. 
Rating:
3.0

Auto transporter lights did not work and when I called roadside assistant they did not come. Roadside assistant send me to another location, and did not help me until Starkville, MS location called and got them out to fix the problem. No customer need to have to deal with this and be charged for miles. Plus take time out their schedule when they have to move.

TONY T. 
Rating:
3.0

Customer did not leave a comment.

JENNY B. 
No reviews have been submitted for this location.

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