I would like to 10% refund for the inconvenience and I returned the trailer 2 days early. Please respond. Sincerely, Stephen DesNoyer
Stephen D
Customer Reviews for Whistler Towing & Truck Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Safety chain missing right side
ALLEN GThey helped hook up the trailer.
DOUGLAS CBrad was very professional.
Marco KWhistler is awesome.
TIMOTHY SUnit needs to be more cleaner next time and a better signage to show were the office is.
NIKOLAY KWhistler's service is excellent. I have no suggestions.
ALAN SThey were closed and it was not a uhaul. Who was suppose to tell me this??
JACQUELINE SCharging me $30.00 surcharge for 2 gal of gas on a truck that the gas gauge is hard to read, and no assistance with Auto transport because U-Haul asked me to deliver to a location other than White Sulphur springs that does NOT handle auto transports is criminal. Very disappointed that U-HAUL corp is not more informed/organized.
MARK CI really appreciated the help hooking the trailer up. Staff is super friendly and efficient. Excellent operation. Highly recommend.
PETER BVery nice, kind, helpful people!! Thankful for them!
KRISZTINA GI do not have a suggestion at this time.
ALAN SVery helpful and courteous staff. Thanks, and Happy New Year's to all of the crew
RICHARD KGreat customer service. The gentleman who hooked up the trailer was very helpful.
SCOTT JWe rent from this location every year. They are friendly, helpful and efficient! Look forward to next year
WILLIAM MMissing equipment and no one there to provide assistance. Had to phone a different location to get the equipment I’d already paid for.
SCOTT WStaff was very kind and helpful
HETTIE WAlways cheerful and helpful!
JOEL MWash the windshields
RANDY HThere was no one out at the return area - which made backing into a space rather difficult (as I'm not used to backing up a large trailer). Unfortunately, I didn't do the best job of parking it - however, I'm sure they'll be able to get around it.
JOEL MNothing at all, Whistler Towing is a fantastic U-Haul outlet!
KYLE BAwesome staff at Whistler!
TIMOTHY SNothing. Excellent service. Drop off was quick and easy.
GARY Bnothing. My experience was outstanding. The staff was very helpful and friendly. They were willing to go the extra mile to assist me in my project.
BRUCE CWe had no problems along our way.
ARLENE WEverything went smoothly, don't change a thing. Thanks Warren
WARREN NHave used Whistler before and am always pleased with their professional approach to a rental.
CHARLES HLivingston U-Haul is outstanding
MELISSA BWhistler was great to work with!
Daryl PBest Uhaul center in SW MT. Thanks, all.
Gavin CFix your website! It has had the same loading/ lagging issues for over 12 years!! Everytime I rent I get tense because I know there's going to be a problem. This last time I had to call the company to make the reservation. It is not easy at all!!
Teresa SFabulous service and customer care from Kenna and Amy at Whistler Towing!!
Kyle BU-haul was very professional and courteous and would definitely use them again and recommend them to friends, thank you.
casper rFinding the correct door(office) to go into was the only slightly difficult part. Everyone at the location was friendly and helpful. The service was quick. The parking lot had plenty of room to maneuver a 26 foot box truck around.
Timothy BAmy, Kenna and Brad (actually the whole crew are great), they are very ez to work with and will try to help you Great place to rent from, great towing / repair agency also..
MARC WOur drop off went smoothly.
Mabel LVery pleasant interaction with staff. I was able to drop off the trailer after hours which was helpful.
DIRK SThis is a message for the national chain of U-Haul: I appreciate you need to have your vehicles maintained for the busy season ahead, but you cancelled my original reservation without any consideration that I took time off of work, that I live in a rural area, that my time is important. Thank goodness the two U-Haul companies in Livingston have a great relationship with each other and have great customer service. But you put them in a very bad position, so you don't respect me, nor do you respect them. Try to think ahead and be considerate for your customers.
carmen dThey were great! Thank you!!
nita nWhen I pulled into this location after making a 2000 mile drive. There was an employee named Angelo that was on the lot. He seen us and came straight to us. He was very kind and helped unhooked the trailer. He was giving us information about the area. He then lead me to the office where I spoke with Amy who was a great help as well.
Seth CAwesome as always
CHRIS HFriendliest and most helpful group around
VICKIE MThis is the friendliest, most efficient and helpful Uhaul people we have ever used!
VICKIE MGreat people as always.
Scott JThe front desk lady was super nice and polite also The guy helping us at this location was awesome! I wish I could remember his name. He was super informative hooked up our uhaul trailer and chatted with us about how to be safe while hauling our things and actually took time to wish us well on our trip and to be careful. 10/10 recommend this location for anyone needing to get a uhaul.
Alicia SI very much appreciate the nice and friendly folks that work at this location. They help folks that show up 4 minutes before closing time so that we customers can get our important and timely projects done and completed as early as we can. Kudos to all that work here. You rock!
Edilbert MI had an issue and they went out of their way to make sure I was safe.
Carolyn BRepeat customer
MARK NThe facility was closed when we dropped off the truck, but the manager called the day before to explain where to leave the key in case we arrived after business hours. The location was excellent: easy to drive into, plenty of parking, and an easy drive back to the Interstate.
Robert PFantastic!! Super quick and easy and the truck was exactly what we needed!
stephanie AVery nice people.
James KTrailer lighting was an issue, but once discovered a tech was quickly assigned to resolve the issue. It was discovered the issue was a going to take a period of time to resolve so another trailer was given to me and it worked out fine. Whistler did a good job resolving issues that accompany those day to day incidents. on the other end of my trip, I could not get the app to accept photos for my early bird drop off, U-Hual needs to work on the app, not the first time I have had issues with it.
Marc RAmy made it so easy to rent. Ken hooked it up with expertise. Will definitely rent from them again
Scott J