Service was friendly and quick.
Harold G
Customer Reviews for White House Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing service!
Tommy KWas not told this location would not be open for drop off and that my refund would have to be mailed when I had to pay cash because you didn't take my card. Very frustrating. It also took.FIVE TRIES for the Uhaul system to recognize that I was at this location to return the truck ( in the app). That is unacceptable.
Cynthia GWonderful customer service. Great place to rent from uhaul, highly recommend. Will definitely use this place again.
Teresa INice help
DWAIN AEasy in and out location
Brandon MLove White House garage and the staff, however if I could give Uhaul itself a rating- I would rate this past experience a 1 star. My truck was not driving properly, a maintenance worker deemed it “not broken, just has a hard shift” that I’ve never experienced in other Uhaul trucks and such a hard shift that it wouldn’t shift gears and went from 60 to 35 mph within seconds on the interstate. I couldn’t drive the truck home because of the safety issue I felt it had. Uhaul still charged me for the rental + an absurd amount for gas. Gas I couldn’t get myself because the truck felt like the transmission was going out. This was such a bad experience and I still had to pay $200 for it.
CHANLIE BDo not tell the customer that you have movers you can request to help you. I ask uhaul if they had movers that could help you. Was told yes, fee of 135.95 for 2 hrs and 2 men. Was given a a payment code to give movers when truck empty. Never gave out the code, had canceled those movers, but uhaul or someone took 130.00 from my cking account . So far no one has owned up to it. 130.00 was taken on my account on day before the movers were to be there the next day. NO PAYMENT CODE WAS GIVEN TO THE MOVERS, I HAD CANCELLED THEIR SERVICE, BECAUSE THEY REQUESTED MORE MONEY OTHER THAN THE 130.00. I WANT MY MONEY PUT BACK INTO MY ACCOUNT. OTHER THAT THIS , I HAD A GOOD EXPERIENCE WITH UHAUL.
SHIRLEY CAn extremely simple check out and check in process. I messed up and ordered a 15’ when I wanted a 10’ and it was an easy fix. Great service!
Forrest AThe drop off of the trailer couldn’t have gone any smoother!
Ronald LBad locker and customer service
Bayram OKeep up the good work. Fair prices and great euipment. Freindly agents. Great experience.
EDWARD HGreat local location, in/out quickly. Overall great place to rent from.
Gary LNothing. Everything was seamless.
Savannah JThe A/C was not working. High fan, A/C maxed out but no cold air. Otherwise, great experience.
Savannah JMake sure your stores set up the trucks for the customer, so automated or early access is available. (Affordable Storage Guys) My move was delayed due to this occurring. After speaking with a CSR, I was told that a $50 credit would be issued after the truck was not prepared for pickup. The CSR directed me to (White House Garage), where the size truck I requested was available. This created another delay. While trying to explain what happened previously, the store manager was initially rude, but, got the truck ready for my use. (White House Garage) Returned the next day for another truck… the experience was much more pleasant.
Lori GIt took forever to get the Truck Share lined up. I waited 20 minutes for the verification to do through. This was not the fault of the location pick up, but U-Haul. Why do you have to verify so much? This delay made me an hour late!
Boyd SIt wasn’t the actual location that was horrible. It was your app we could not get the pictures to go through as it kept saying that it would not take them. We spent an hour and 15 minutes at this location trying to return this truck through your app your app totally sucks it needs to be fixed and I wish you could really give me a refund of some sort for sitting there for an hour and 15 minutes messing around with this app. We eventually called the customer service and Amanda was great but your app needs work and I would like a refund.
Christina HDon’t add on charges not authorized by the customer.
Kennedey CReview is not on location but is for uhaul. This is my 2nd U-Haul rental experience in a month One was moving from out of state to Tennessee. And second was moving out of storage into a house yesterday. Both experiences are absolutely horrible! I can almost say I will never use U-Haul again. And I’m getting ready to do a major move for my mom from Arizona to Tennessee. U-Haul will be my absolutely last choice.
Lisa SCan’t think of anything except an easier way to check in after hours. Couldn’t get a signal on my phone to do it on line.
David DLet people in bldg provide a detailed reciept
Peggy RLocation and personal terrible
Michael JThe guys were really personable and friendly. The equipment was ready when I arrived. and the whole experience was seamless. Highly recommended!
Warren EI was double charged bc I used the truck for over 8 hours, that’s ridiculous. I rented for a day, 24 not 8 hours!!!!
Gerald HMake the check in and out easier.
Julie BActually, the gentleman was very courteous and professional. Highly recommend and would use this location again for pick-up.
Courtney CI never got confirmation that my return closed both renewal contracts, one for blankets and one for truck from two different uhaul locations.
JUSTIN BVery helpful assistance. I recommend White House Garage for UHaul rental. They make it easy. Thanks.
MARGARET Hall was good
James GGreat customer support at this location!
Leslie DContinue your good work!
MARTHA RGreat service!
Michael DThis review pertains to the reservation process - not the physical location. It all started a few weeks back when my mom went back and forth to the Madison, TN location to buy $1000+ of shipping supplies (boxes, bubble wrap, tape, packing paper, frame protectors, etc.). Because of all the money she spent, the manager offered a verbal employee discount for the moving truck. Fast forward to a week ago, when I made the reservation for the truck by phone. Based on the size of my house (I was only asked about square footage, not about attic/basement, specific furniture, etc.), a 20’ truck was recommended. Then I was called last minute and told the pickup location had switched to White House, TN. When I arrived there, I called the Madison location 10x about the discount, but no one answered. I was forced to drive down there only to be told that nothing could be done since the reservation wasn’t in the manager’s name. The best they could do was give me $10 of moving blankets. I then drove back to White House to get the truck. Meanwhile, the movers I hired to load it were waiting for me on the clock at my house. When they were three quarters of the way done, they told me my truck was too small. Either I could go back and get a 26’ truck or a 6 x 12 trailer, both of which they thought would be sufficient, but neither of which they could help with because they had another job to get to. So, I had to wait until they filled up the 20’ truck, after which I wasted gas driving it 30 mins to Madison to hitch a trailer and 30 mins back to my house. Everything about that place was poorly run, but I’ll save that story. At this point, I was denied anything for my troubles and was stuck paying more money for two rentals and two insurance policies when it would have been cheaper to have rented a 26’ in the first place. Finding a moving company in Nashville for the small task of loading a trailer on a weekend last minute was impossible. So, with a bad back and no bed or fresh clothes (these were packed), I had to stay an extra night and load the trailer by myself the next day and drive it to TX the day after. Coordinating the unloading process with my mover in TX was a feat because he had other jobs in place that I had to work around. Of course, the kicker is that the trailer was also too small to fit the remainder of my stuff, which means I have to make a SECOND trip to Nashville and drive another truck back to TX. Throughout this entire ordeal, I was never told that a one-way move came with a free one-month storage unit rental at a until AFTER I already reserved a space at a different location. Naturally, I canceled the other unit I had bought, and went with U-Haul’s free offer. Fast forward to my arrival at the Harry Hines U-haul 4pm on Sunday. The office was closed, and I had 3 movers there to help me unload 4 bedrooms’ worth of furniture. There were no dollies anywhere, I had been on the road since 3am, it was over 100 degrees, and no one notified me that the units had no AC. Now I’m worried that my antiques will warp, crack, rot, etc. On top of that, the unit was way too small once again, so I had to book another unit up the road. Every time I’ve called U-haul to see how they can make good on this, they try and send me up the chain. Never again will I use U-haul.
Frank HThey were closed, it was on a Sunday. I used the 24 hour drop off process.
Bryan CGreat job by all. We’ll done
cliff bRyan was amazing! Friendly, kind, and SUPER helpful!!! We will definitely come back again and could not recommend them highly enough!
Jeff OEnsure the comfort conveniences (cup holders) are in good working order for the long drives.
Michael CThis shop is busy with their own work yet took the time to have truck warmed up, bring around to the front. UHAUL should provide better support to their franchise locations.
DEAN TSo happy they had what I needed! Got me on my way quickly and professionally!
Melissa KI will NEVER recommend U Haul. You all charged me $300 for 12 hours of use
Amanda NThe website and app didn’t work. I spent at least 1 hour trying to rent the vehicle. Another hour ans and a half trying to pick up the vehicle through the app, website and on the phone to pick up the vehicle. And then returning the vehicle didn’t work online either so I had to call once again to turn in the vehicle. Don’t say it’s scan and go if it’s not. Also much work needs to be done on the website and app so they will find the orders that have been placed. Overall a bad experience with UHaul. I will try another truck rental next time. The location I picked the truck up and returned it to was not open so I had no contact with them. I do not place the poor experience on them.
JAMES K