Customer Service front and back were awesome! So you should have no Problems renting a U-Haul from this location!
john r
Customer Reviews for White Lumber & Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy return
LUIS GGreat service. Easy pickup.
Kenneth CGreat customer service
Kenneth CGreat service
KEARNEY HThe trailer lights did not work all the time. It appears the wiring is breaking at the connector on the trailer tongue where it attaches to the wiring harness that goes to the car from the trailer.
Jerrold SEmployees were very friendly but seemed a little lacking in knowledge with processing a rental. Not a big deal but I think they should brush up on the options. Overall it was a good experience.
Louis BClose Sunday, so we were stuck with de trailer and no place to park it
DENIS LHonestly cannot think of a thing to improve service!
Joy CExcellent customer service
William RJames saved the day. He went the extra mile so I didn't have to go 30 miles further. Thank you James
Paul WGood customer services as well!
james hFast, courteous, & highly professional
ROBERT RAgent was able to look up my reservation from the confirmation number but it did not come up in his system under my name or phone number.
Shanon SNot friendly nor welcoming at front desk. Went out back and no one would come help. I had to go get the guy out back even though he was working on lumber pile and not coming over to help. He spoke zero English. I had to help push and old personal trailer out of the way, so I could back up to the U-Haul trailer. Had to help lift and put it on truck.
Kevin BSecond time we used them - they were professional and helpful.
DANICA BIt wasn't the location so much as it was the difficulty in the Mobile pick-up. It really didn't work well with an IPhone and waiting on a Call-back or online was too long. The equipment was great, but the experience was not so good.
David DCigarette buts in back and ashes on the console in front When I said yes to insurance I told them I’d take because of trailering the truck. He did it tell me the insurance was for the truck only and when I would pick up the trailer next day They would ask if I needed insurance on the trailer. The trailer did not fit the truck so we drove truck and uhaul separately. Stopped at two locations in San Antonio for trailers. Spoke to Uhaul a good 12 times and 800 cust service in corpus and San Antonio sent us to locations for trailer and they were all the same as Brownsville. U-Haul needs to put in system cannot trailer trucks instead sending us on wild goose hunts and extra gas and time looking for products that don’t work for the customer. We even spent money on a hotel so that we could go at 7 o’clock in the morning to the San Antonio location they said there was a trailer that would fit the truck which in fact it did not so an essence spent money on a hotel. We didn’t need to do either and lost about four hours Drive time. We did not need extra days to turn in.
Judi KWhites is my Neighborhood Lumber/Supply/Rental facility. 4 Stars to all they do, excellent service T.S.
Thomas SWhite's Lumber & Supply, great people.
JAMES PGreat customer service !!
cyrus sI did a self drop. Personnel weren’t there.
David SNothing to add
Pamela HExcellent customer service!
Troy CA bigger U-Haul sign outside the premises would be helpful. When I returned the Moving Van and Car Carrier, I did not know where to park the vehicle. When towing a car carrier, you need to be careful so that you don't turn down a dead-end street or end up having to back up a trailer.
ALAN DDanny was a Great help in every way possible. He was always there to help. He answered all my questions and even helped my sister with her rental as well. Excellent service and so very friendly. Thank You, Danny!
Mary GGreat! Fast service and friendly people. We will rent here again.
Kristi CBoth are wonderful helpful Uhaul providers.
Jerry RPersonnel at White’s are very helpful.
james hVery easy return.
Gregory CPlace jacks on the trailers . Hitch area is to heavy
Lauro VThings went well. The staff were excellent. The trailer was in good condition. All lights worked. The only negative item was that the trailer had not been swept out. There were a lot of medal filings and small debris on the floor. Minor item. I would definitely use this location again.
elrite wHonestly nothing 👍
Robert ATotally satisfied!
james hGreat staff
Tracey KGreat customer service!
Tracey KPick up location needs friendliest staffing and better service,
Cervando SBetter lighting
Irma RFriendly helpful staff, great equipment
Brian Bjust fine
derrick wNo customer service skills , dude thought he that it was a request and not his job.
Nick EGreat customer service!
robert vBest place ever
kenneth CReally good bunch of boys I use them all the time for building materials.
Brent B