Chuck C.
Nothing thanks
Customer Reviews for White Oak Station Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of White Oak Station Storage
Robert B.
speed up the 24/7 app check in process. It took me 30 minutes to complete the check in process to get our rental. You advertise it takes a short amount of time, well it did not. Location and Truck were great
Scott H.
Put tounge jacks on trailers,The 6x12 cargo I rented was extremely heavy.
pamela C.
Awesome people to work with. Help you with the equipment size you need and arrange for when you need it. Great ladies to work with.
Larry C.
The only problem was that the USB and the cigarette lighter outlet did not work. this should be tested in advance. the service person at the Mt. Orab location was outstanding...she's is a great customer service person.
roger F.
Fast friendly service where I went. I pre-registered online and uploaded my drivers license and it helped speed things up. The only thing I would recommend is having A/C in the trucks as it can be quite hot in the summers. I noticed my truck was from Arizona, I couldn't imagine being there with no A/C. Everything else was good, glad I went with the 26' I filled it up.
Michael B. S.
The drop off location was closed Found it very difficult to return the truck on my phone.
Larry C.
A wonderful experience.
Shane B.
Great Experience. Easy pickup and dropoff.
forrest S.
Very good place to rent from. Always my first choose to rent from. Excellant service. Highly recommend!!!
Shane B.
Thanks for the quick reservation and quality service.
angela H.
Tell them up front that they will have to pay extra mileage for pick up and driving to residence so they can choose location closer to starting point.
Shane B.
Great experience.
Don H.
friendly and had everything I needed. Quick in and out
Charles H.
Nothing! The service is outstanding !
Howard L.
Good service and very helpful salespeople !
MONICA G.
Absolutely nothing. The lady who set everything up was very professional, knowledgeable, and super friendly. Will highly recommend to anyone looking for help with their moving needs
ron V.
A/C did not work very good in the truck it was clean and ran good though. Goodbye Y'all
charles S.
At this site there is nothing that can improve perfection. We appreciated the assistance we received and the excellent customer service. I would rate this location as the best one we have ever used.
Kory H.
Staff was friendly and very helpful.
Deron B.
This place was awesome, really clean and nice, super friendly and helpful. but 1800Uhaul has been awful this time charged me twice and been almost a week now and still hasn't returned my money at around $1300 interested free loan this is getting pretty old quick. As a note I picked the truck up online in the middle of the night in Virginia after they screwed my 2 week old reservation up and sent me to another pick up location 40 miles from my old house.
pamela C.
Great place. easy to park and drop off.
dustin C.
The folks at White Oak Station were great. I needed the tow dolly on a Sunday (their day off) and they were willing to meet me to rent it to me. Even willing to help me out as far as right way to hook it up and how to put the auto on. I will definitely use them again and recommend them they are great.
pamela C.
We have had to move three family members within the past month. Everyone at this location has been great and willing to help us out in a pinch. Tracy and Gene were great that we were running late this time and had my truck ready for me. Will definitely recommend Uhaul and White Oak storage. Very friendly people and professional.
Tanis M.
No issues so nothing to improve
pamela C.
Love this facility. Gene and Tracy very friendly. The staff are great and help with my needs and give suggestions. Will most certainly use them in the future and recommend them to everyone needing a Uhaul
Connie J.
Nothing they were awesome. I was in a bind and they came in after hours to help me out and rented me a truck. They were great at helping me get situated and moving at a last minute pinch. Thank you White oak Station Storage you are awesome!
William M.
Nothing keep doing the great job you are doing
BETHANY H.
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Overall Experience
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Staff was very friendly and helpful! Units are clean and we'll maintained.
kile F.
I WILL NEVER USE UHAUL AGAIN. WE HAD TO WAIT 2 HOURS THE FIRST TIME TO GET THE KEYS BECAUSE THE APP AND CUSTOMER SERVICE WAS EXTEMELY SLOW. THE RETURN WAS ALSO LONG AND RIDICULOUS.
william L.
The staff was helpful during a very stressful time
John E C.
Gene, Owner comes out and makes sure everything is good to go and does the hookup. I could do it myself but he does it to help out. Always good friendly help in the office too.
John E C.
Very friendly people at this location.
RANDOLPH G.
very helpful..presented and made clear all rental options...curious service.
glen J.
Always a excellent place to do business.
David S.
The staff at this location was super friendly, and they answered all my questions. I greatly enjoyed doing business at this location.
Judy M.
Excellent friendly service. They are my Uhaul of choice. They are always great to do business with. 5 stars all the way ?? ?? ?? ?? ??
Garry L.
Very satisfied with my experience at this location . Thank you for helping me get a vehicle when I needed it.
Sandy K.
They were thorough, went over everything and made sure we had what we needed. The only complaint was the drop off location that was chosen was across town and over 20 minutes away.
Barb D.
No improvement. Gene and Pam helped me set up my Uhaul experience and worked with me and my closing date. They helped with my big move and my daughters move all at the same time. Tracy was great when picking up the truck and explaining everything to me. I would most definetly recommend them to all. I hope not to have to move again but if I ever do I know who can help. Thank You White Oak station Storage for a easy process during a hectic time.
Dennis H.
We were sent to 3 different places. No one was there at white oak. It was a very difficult process to get the keys. Numerous phone calls and confusion.
ken T.
None
sherrill C.
Best truck rental and moving experience ever! Thanks to Pam, Gene & Tracy! 2nd weekend in a row moving & renting truck from them. These people go out of their way to help customers with clean trucks, moving supplies and storage units! Thank you White Oak Station Storage! Will recommend to family & friends!
sherrill C.
Pam, Tracy & Gene at White Oak Station Storage were wonderful! I was moving three different homes/family members including myself in one weekend! One going to storage, one to a home & the other to a condo. It was a very hectic & stressful weekend but these folks were so very helpful! Best moving & storage experience I have ever had! Will use them again & recommend to others!!
tina B.
Gene, Pam and Tracy are all great to work with. Knew what size truck I needed and could fix me right up with the equipment. I would most definitely recommend them and use them again.
Dustin C.
I needed the equipment in a pinch they even waited on me to come get it after closing hours. Very friendly place recommend Whiteoak Storage to all for any uhaul needs. Have used them more than once and have always had positive outcome. Thank you to them for the help.
brittany C.
The people was very rude
Curt B.
I reserved a 26 foot truck. The day I got the truck, they only had a 20 foot one. And they changed pick up locations to a new town, which was highly inconvenient. Because of the smaller truck, I had to make 2 trips. This of course doubled my mileage at almost a dollar a mile. I also asked for a heavy dolly, and there was not one for me. The nice lady at the new location gave me a little one, but this created great difficulty. I feel like I paid double for the local move because of uhaul mistakes....
pam C.
Tracy was very helpful. Nice welcoming place to rent a uhaul.
Rodney L.
Gene and Pam worked with me and my church to get us a large truck and at the time we needed it for to take to the needy families. Great group of people at White Oak Station Storage I will most definitely use them again.
brian M.
The service that we received was excellent !!! They were extremely Courteous and knowledgeable in there field , fast and efficient !!! You couldn't ask for anything more !!
Janet H.
My helpers could have used a furniture dolly if it had been available.
Brandon L.
It was a fine experience. The truck sounds like it has power steering issues, and was clearly an older, worn vehicle with an aging battery. The accelerator was touchy which made backing up to align the ramp tough. The lot was dark which made backing it into the spot challenging. I really liked the online verification process for pickup and drop-off despite the app not being compatible with my Moto X phone.
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