Customer Reviews for Whitecourt Storage Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Whitecourt Storage Ltd

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Kristine C. on

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The place i was scheduled to drop off was closed the day of. Super annoying. Found a poorly placed sign stating to just leave the Uhaul there. 4 days later I got a call wondering why I didn't return the Uhaul. Fortunately i took pictures of the trailer dropped off in front of the business because i basically had to leave a trailer unlocked and open for the taking to anyone. In addition the break lights and signal lights stopped working mid trip. It was a rusted out trailer so I am not surprised. The text sent from Uhaul stating existing damage led me to a web link i could not open and got a prompt stating that the web page no longer exists. Finally, upon the initial puck up of the trailer it took over an hour to put the paperwork through the Uhaul system because the system was not working. This was an incredibly poor Uhaul experience.

Jessica D. on

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Be aware of closure times but if it’s closed there is no problem dropping the trailer off you after hours. Just follow the online instructions !

Michelle T. on

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The customer service I received from melissa, the manager, was above and beyond my expectations. She is knowledgeable, professional, and went way out of her way to ensure we had a great uhaul rental experience. I highly recommend uhaul and that location!!!!!

Charlotte E. on

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The pick up was great. The sales person at the location was very friendly and accommodating. My original pick up was suppose to be 10 minutes away but had to drive 2.5 hours away and the sales person inwhitecourt was aware. She allowed me to pick up the trailer after hours. The trailer didn't have proper light working and my husband spend half of next day to fix the light.

Shirley E. on

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Awesome service. Awesome vehicle

JACK R. on

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Sara C. on

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Ken T. on

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Todd T. on

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Lady had very little knowledge of the computer and debit machine. Had to call for support 5times.

MARTIN B. on

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Rick K. on

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Raphael P. on

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lori f. on

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Maryann C. on

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Dan W. on

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I rented an auto dolly last month for the other trip-the cost this time tripled- I am unimpressed on pricing for the same trip other direction Based on this cost I won’t be renting again.

BROOKE L. on

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Anne D. on

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Very friendly service and very helpful with all our questions

Kerry B. on

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SCOTT M. on

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Robert B. on

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Very friendly and helpful, 10’ truck was switched to 15’ truck and cost more money with no credit return plus the 15’ truck consumed more fuel on the trip cost me double

Ryan C. on

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David K. on

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Very Helpful and friendly staff.

Lorrina B. on

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Dillon D. on

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I was forced to drive 600 kms to pick up my rental equipment and it was canceled the day I drove to get it!!!!!!!!!!!! I was only compensated 75$$ nobody cares about service there as I called several people and was met with silence and oh wells.

Joseph T. on

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Kendall M. on

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Wish they would have offered me some incentive from my frustration, or discount on next time based on the amount I had to spend on gas.