Customer Reviews for Whitecourt Storage Ltd
(U-Haul Neighborhood Dealer)

97 reviews

4501 - 59 St   Whitecourt, AB T7S0B8

(780) 778-4148

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(780) 778-4148

4501 - 59 St
Whitecourt, AB T7S0B8

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The doors on the unit would not allow for certain items to fit even though they would fit once inside. The roof leaked. The old style crank ball lock backed off. 1982 model should be retired, I booked over a month ahead and not at that location, uhaul doesn't care if you book early, they won't hold anything for you.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Seungmin P. 
Rating:
5.0

Just small side lights only 1was working? Other than that amazing service from Melissa, unit was clean and great thank haul.

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
3.0

Customer did not leave a comment.

Kerri-Lynne D. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Great service highly recommended easy move

Mike C. 
Rating:
1.0

When I received the truck it wasn't filled properly, while when I returned it I filled it all the way.

sheikh muhummad I. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

This Uhaul location is by far the best Uhaul experience i have ever had...next time i use uhaul i will be coming back here.

Jason C. 
Rating:
2.0

Customer did not leave a comment.

Chrystal S. 
Rating:
4.0

Discount were getting a large truck on the 6th in lethbridge. Could really use a break in price 👍😁

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

After a bad experience the weekend before with uhaul central booking, we were very very happy to the superior service we received at the Whitecourt location. The staff was very helpful and a pleasure to deal with. Unlike the people we dealt with at central booking, who were very rude and very very unprofessional. I'm happy to say the Whitecourt location was exceptional with their customer service!!! Thank-you Whitecourt!!!

Sharon L. 
Rating:
4.0

Service was very good. Courteous people.

Hubert M. 
Rating:
5.0

Everything was great! The staff is friendly and knowledgeable. 10/10

Michel B. 
Rating:
5.0

Make your safety chains with wider hooks on them to accommodate different style of hitches when I picked up the trailer the safety chain hooks wouldn't fit so i had to spread the hooks apart

Darrell P. 
Rating:
5.0

Customer did not leave a comment.

Jacques D. 
Rating:
2.0

This unit was filthy in the cab and was not even swept out in the back. Not sure if the rental actually cost me more. Please look into the cost.

dale R. 
Rating:
5.0

Great customer service

LANCE F. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
5.0

I initially rented a unit from Grande Prairie, to be picked up at 10am on Saturday. I received a call the Friday before, that there were no units available in Grande Prairie, but I could pick up a unit in Whitecourt, 281km from Grande Prairie. I was told by the representative that called me, I would receive an extra day as well as free kilometers for the inconvenience.

Tami K. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

All was great - good employees

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Wade B. 
Rating:
5.0

Customer did not leave a comment.

brenda C. 
Rating:
5.0

Customer did not leave a comment.

redge S. 
Rating:
4.0

The only thing that would be better is if it had a jack on the hitch Would sure make unhooking and hooking up easier

David W. 
Rating:
5.0

Customer did not leave a comment.

Sheryl L. 
Rating:
1.0

I waited 1.5 hours to get my deposit back. The machine didnt work for the poor lady, she called her boss and he said its not his problem. She was really frustrated and sorry. She called the debit machine customer service to help her and finally it worked. Although not the lady's fault the service was very poor and her boss could have maybe done something to help as there was three people after me in line.

Chantelle H. 
Rating:
5.0

they had trouble with there on line depit machine maybe improve or upgrade

Frederick Z. 
Rating:
2.0

This was not the fault of Whitecourt storage. U Haul as a company is crooked and chincy. I am forced to use them because they are the only option.

NORI A. 
Rating:
5.0

Customer did not leave a comment.

CARLA C. 
Rating:
5.0

Customer did not leave a comment.

Gerard B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Always happy with this Whitecourt location. Thanks Rick

RICK H. 
Rating:
5.0

Customer did not leave a comment.

BLAIR A. 
Rating:
5.0

Lisa at Whitecourt was amazing. She was super helpful. George at country tires in 100 mile house was super as well

Ken M. 
Rating:
4.0

Customer did not leave a comment.

Nigel T. 
Rating:
4.0

The people at the pick up location were very helpful. They had the trailer ready to go, and were quick and efficient at getting the paperwork completed and the trailer hooked up to my vehicle. They are to be commended. I also appreciated how easy they were to connect with by phone, and how good they were about answering my questions.

Sandra D. 
Rating:
2.0

Hire better staff

Colin D. 
Rating:
1.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Siegfried Z. 
Rating:
2.0

We were not given the size of truck requested due to availability. When we picked up the truck, the dolly and furniture pads we requested were not with the truck. The invoice and charges have not been changed to reflect the decreases of the dolly and furniture pads.

Teagan A. 
Rating:
4.0

Customer did not leave a comment.

CARRI B. 
Rating:
3.0

The place i was scheduled to drop off was closed the day of. Super annoying. Found a poorly placed sign stating to just leave the Uhaul there. 4 days later I got a call wondering why I didn't return the Uhaul. Fortunately i took pictures of the trailer dropped off in front of the business because i basically had to leave a trailer unlocked and open for the taking to anyone. In addition the break lights and signal lights stopped working mid trip. It was a rusted out trailer so I am not surprised. The text sent from Uhaul stating existing damage led me to a web link i could not open and got a prompt stating that the web page no longer exists. Finally, upon the initial puck up of the trailer it took over an hour to put the paperwork through the Uhaul system because the system was not working. This was an incredibly poor Uhaul experience.

Kristine C. 
Rating:
4.0

Be aware of closure times but if it's closed there is no problem dropping the trailer off you after hours. Just follow the online instructions !

Jessica D. 
Rating:
5.0

The customer service I received from melissa, the manager, was above and beyond my expectations. She is knowledgeable, professional, and went way out of her way to ensure we had a great uhaul rental experience. I highly recommend uhaul and that location!!!!!

Michelle T. 
Rating:
5.0

The pick up was great. The sales person at the location was very friendly and accommodating. My original pick up was suppose to be 10 minutes away but had to drive 2.5 hours away and the sales person inwhitecourt was aware. She allowed me to pick up the trailer after hours. The trailer didn't have proper light working and my husband spend half of next day to fix the light.

Charlotte E. 
Rating:
5.0

Awesome service. Awesome vehicle

Shirley E. 
Rating:
5.0

Customer did not leave a comment.

JACK R. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

Ken T. 
Rating:
3.0

Lady had very little knowledge of the computer and debit machine. Had to call for support 5times.

Todd T. 
Rating:
4.0

Customer did not leave a comment.

MARTIN B. 
Rating:
5.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

Raphael P. 
Rating:
4.0

Customer did not leave a comment.

lori F. 
Rating:
5.0

Customer did not leave a comment.

Maryann C. 
Rating:
3.0

I rented an auto dolly last month for the other trip-the cost this time tripled- I am unimpressed on pricing for the same trip other direction Based on this cost I won't be renting again.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

BROOKE L. 
Rating:
5.0

Very friendly service and very helpful with all our questions

Anne D. 
Rating:
5.0

Customer did not leave a comment.

Kerry B. 
Rating:
3.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Very friendly and helpful, 10' truck was switched to 15' truck and cost more money with no credit return plus the 15' truck consumed more fuel on the trip cost me double

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Ryan C. 
Rating:
3.0

Very Helpful and friendly staff.

David K. 
Rating:
5.0

Customer did not leave a comment.

Lorrina B. 
Rating:
1.0

I was forced to drive 600 kms to pick up my rental equipment and it was canceled the day I drove to get it!!!!!!!!!!!! I was only compensated 75$$ nobody cares about service there as I called several people and was met with silence and oh wells.

Dillon D. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
3.0

Wish they would have offered me some incentive from my frustration, or discount on next time based on the amount I had to spend on gas.

Kendall M. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

The door leaked fix the seal before you rent it out again the stuff at the back of the trailer got wet and dirty

Kathy W. 
Rating:
3.0

I think The 26 foot truck I had needs a wheel alignment. The steering wheel is turned about 45 deg to the drivers side to go straight. When u let go of the wheel the truck pulls hard to the passenger side

Mitch T. 
Rating:
5.0

When we loaded the car on the trailer one tire was flat.

Ron G. 
Rating:
5.0

Melissa was an absolute pleasure to deal with, her level of customer service is unrivalled.

Rod W. 
Rating:
5.0

Customer did not leave a comment.

BLAKE B. 
Rating:
4.0

Can only drop off or pick up between 9 AM and 5 PM

Rick H. 
Rating:
5.0

Melissa was awesome to deal with, she came in after hours so I could get the trailer I needed. Her level of customer service is unrivalled.

ROD W. 
Rating:
5.0

The manager at this location is fantastic! She made my rushed move painless and was very accommodating!

Leo L. 
Rating:
4.0

Customer did not leave a comment.

Lance U. 
Rating:
5.0

The agent was great and extremely informative!!!

Wanda L. 
Rating:
5.0

While dealing with U Haul was a pain in general, the lady at this location was amazing, and went above and beyond to make sure I walked away satisfied!

Ian B. 
Rating:
1.0

Customer did not leave a comment.

Shiela H. 
Rating:
3.0

The customer service representative was friendly and helpful. Uhaul did not have the truck I ordered as usual, and so I was forced to take a smaller truck and make an extra couple trips to finish moving.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Chendo A. 
Rating:
3.0

we drove 850 km to grande prairie to pickup truck which had been booked well in advance. I had contacted u haul in advance and the rep insured me a truck would be there but was not sure which p/u location. Once I arrived in gp I contacted u haul again and was given the same answer but was given a different number to confirm the p/u location. I was then told there were no trucks available and the nearest one was about 250 km away. I then had to make arrangements to to go and retrieve the truck which we could have picked up on our way there if we had known..

Terry C. 
Rating:
1.0

Seriously... You'd better call me

MARLENE H. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

You all need to hire more staff like Phyllis(sp). She was very helpful and professional. She even offered to assist after hours if required due to the emergency U-Haul was able to accommodate as our own trailer broke down in the middle of a snow storm.

MIKE C. 
Rating:
4.0

Customer did not leave a comment.

DON D. 
Rating:
1.0

Was supposed to pick up equipment in North battleford reservation was confirmed then a day before I left I was informed the closest equipment was 6 hours away ! Not impressed !!!!

JUSTIN C. 
Rating:
1.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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