Customer Reviews for Whites Service Station
(U-Haul Neighborhood Dealer)

110 reviews

915 Lebanon Hwy   Lebanon, TN 37087

(615) 547-1822

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 547-1822

915 Lebanon Hwy
Lebanon, TN 37087

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The attendant did not complete my check out while I was there even though I returned it during business hours, he told me he would do it later. He then charged me for gas fill up however I had replaced the gas back to the amount at pick up.

Ruby J. 
Rating:
5.0

Customer did not leave a comment.

ZARA M. 
Rating:
5.0

Customer did not leave a comment.

esther K. 
Rating:
5.0

Customer did not leave a comment.

Bill N. 
Rating:
5.0

Customer did not leave a comment.

Leonard A. 
Rating:
5.0

It was very easy and a pleasant experience renting a pick up truck from this location.

Stephen N. 
Rating:
5.0

Very helpful helped make a tense experience go easier

Wayne W. 
Rating:
2.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Unfortunately I my pickup location in nearby Hermitage was changed at the last minute to 8 miles away in Hendersonville. Then when I got there the "guaranteed" reservation was not and I had to drive 40 minutes west to Whites--who did an excellent job. However, the $50 credit did make up for the time, mileage, and labors who were on the delay.

George G. 
Rating:
3.0

Customer did not leave a comment.

Dominique F. 
Rating:
5.0

Friendly and personable staff, highly convenient drop off

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Extremely easy picking up the trailer and then the person who was the one working hooked up all of it for us! Super awesome rental this time!

Terry S. 
Rating:
5.0

Always get good results from this Location

irene D. 
Rating:
5.0

The rental began on Saturday. There was no where open to return on Sunday. The Regional office gave me 2 free days to return based on the one day rental. I was still charged for 2 days. Poor service from the Regional office.

Tim M. 
Rating:
4.0

This location was extremely out of the way and I did not realize this is where the truck would be picked up at.

KELLEY F. 
Rating:
4.0

Convenient.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Justin O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE F. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

White's Service Station is the best. They handled the pickup extremely well and treat customers like good friends. About the only thing that could be better would be if they served biscuits and sausage gravy and strong coffee for the early bird customers :-)

Robert M. 
Rating:
5.0

nothing everything was perfect except information sent to him was not updated that i had paid online

MICHAEL D. 
Rating:
3.0

Nothing

STEPHANIE B. 
Rating:
5.0

The same thing 😘 great job

JOHN W. 
Rating:
5.0

The Uhaul franchisee on tater peeler road in Lebanon, TN 37087 was extremely unhelpful, the phone rep that I was talking to flagged it uncooperative. This location however, worked as its supposed to, and for that I am forever grateful because I don't know what I would have done if this location couldn't rent for me.

Matthew W. 
Rating:
3.0

Had to use this location because preferred location did not have my reserved vehicle.

PAT M. 
Rating:
5.0

The guy at this location is amazing he was very kind and helpful! For being out of the way I am glad I got to see him that morning. I was stressed and he helped me out!

David K. 
Rating:
2.0

I was unable to get ahold of customer service for help to figure out a late fee I was charged

JACOB B. 
Rating:
4.0

To be able to drop off in your destinationcity instead of having to go to next county. I had to basically drive by a couple of uhaul dealers because they were not taking any more trailers. The dealer that I had to drop off at was covered up with trailers. Had no where to put another one.

Clarence J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

PHIL M. 
Rating:
2.0

I don't know why UHaul sent me on a 25 minute drive to drop it off on Lebanon Way when they had plenty of trailers there already. While the location on Tater Peeler road is only 10 minutes away and a much more cleaner facility.

Joseph N. 
Rating:
3.0

Customer did not leave a comment.

Deveraux J. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
5.0

I tried dropping the trailer of at a location closer to me and they said i would be charged $150.00 extra. they had a bad attitude. the location is 1060 SE Tater Peeler Rd, Lebanon, TN 37090. they really need to work on their customer service skills

DAVID K. 
Rating:
3.0

Vehicle had a hole in ceiling covered with tape. Had 2 mattresses get wet under that area. Did not notice issue until unloading truck. Not a huge problem, but,!!!

William S. 
Rating:
5.0

very helpful

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN S. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Customer did not leave a comment.

Wende P. 
Rating:
5.0

Very professional and friendly...was wonderful to do business with...will definitely rent with again when needed.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
4.0

Customer did not leave a comment.

brae E. 
Rating:
5.0

Went very well

Jared Y. 
Rating:
5.0

I used the online check in and it was so easy! Really happy with how simple this process was, as well as being affordable. Yeah I will definitely be using Uhaul next time I move.

noah S. 
Rating:
2.0

Customer did not leave a comment.

ASHLEY S. 
Rating:
5.0

Customer did not leave a comment.

Alexis W. 
Rating:
5.0

Very prompt and courteous service. The place looks like an old service station that has seen better days. That's what it is. But, don't let that deceive you. I won't hesitate to go back.

greg W. 
Rating:
5.0

Customer did not leave a comment.

Leonard A. 
Rating:
5.0

Customer did not leave a comment.

irene D. 
Rating:
5.0

Customer did not leave a comment.

REGINA D. 
Rating:
5.0

Customer did not leave a comment.

kyle D. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Ron F. 
Rating:
5.0

no improvement needed

MICHAEL D. 
Rating:
1.0

This rental experience was less than optimal in many ways. First, days before my scheduled pick up, I was called to say that the west Nashville location was no longer available and I would need to drive over 30 miles west of Nashville to pick up a trailer. I asked for the ability to pick up the trailer east of Nashville and was told to pick it up in Lebanon, TN. Upon arrival at the location at the appointed time, after waiting around for quite some time because "the computers were down", I was told that the pick up location had changed, but no one called to let me know and I had to backtrack 15 miles back to the new pickup location. Once there (which is a local service station that has seen much better days) it took forever to pick up the rental as the attendant was having to pump gas as customers arrived. When I finally was able to get my rental processed, the system was down and the attendant was not able to process my credit card payment. No suggestions were made for how to proceed with picking up the rental until I called the Nashville UHaul president whose cell number happened to be posted at the location. He used my phone to walk the attendant through the process of allowing me to go ahead and pick up the trailer despite still not having processed the credit card payment. In speaking earlier with a UHaul rep when I found I out I was going to have to backtrack an additional 10 miles she offered a discount on the rental which I appreciated. The attendant at the pick up location was nice enough, but was clearly stumped on the computer issue. My previous rental experiences with Uhaul have always been positive and professional. This pick up did meet my expectations based on past experience and I assume it also did not meet the internal expectations of UHaul.

David J. 
Rating:
5.0

Service was prompt and the proprietor was courteous. I also appreciated the fact that he wore a mask and practiced social distancing - a rarity in this part of Tennessee.

greg W. 
Rating:
5.0

Fast, courteous service with good covid procedure.

greg W. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

The booking process was tasking because the site kept showing me locations that did not have the equipment I needed. Once I found a location that did, though, it was fantastic. Just don't show locations that don't have the specific trailer needed when searching.

Haley B. 
Rating:
5.0

Customer did not leave a comment.

Logan H. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS A. 
Rating:
1.0

This rip off artist was trying to pad our bill from the beginning. He tried to add the insurance we clearly declined in the reservation. We caught that but we turned the equipment in early but they didn't process the contract until the day after we turned in the equipment so we got charged an extra day we didn't have the equipment. Now the third won't respond to our request for credit.

Jeanine M. 
Rating:
1.0

The overall experience was not a good. My phone number is 615-243-2474? My issue was not only with this location.

Ernest P. 
Rating:
5.0

I had limited dealings with the service station I picked the truck up from. However, the customer service on the phone was amazing. I talked to a few different people due to some issues and they were all very kind and offered quick response.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
3.0

Customer did not leave a comment.

Stacy W. 
Rating:
5.0

Everything was great here at this location.

David B. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Great all around. Dont want to berate the equipment maintenance. It was an older trailer and the quality of the closure mechanism reflected that. Par for the course.

TERESA R. 
Rating:
4.0

Customer did not leave a comment.

ron S. 
Rating:
4.0

Lower your prices

Ricky E. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

We rented U Haul trucks and equipment from White's Service Station several times, Our move from Lebanon TN to Scappoose OR was the biggest move yet. Mr White was always very helpful and courteous. Thank you White's Service Station. Our move was successful in large part because of your great service! We definitely will always choose U Haul for our moving and storage needs!!

Amy W. 
Rating:
4.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS A. 
Rating:
3.0

Customer did not leave a comment.

Lloyd G. 
Rating:
3.0

Customer did not leave a comment.

Leslie E. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
4.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Install USB plugs to charge phones & laptops ...

Dorothy B. 
Rating:
5.0

Simple and easy. Loved it.

john W. 
Rating:
5.0

Customer did not leave a comment.

kevin A. 
Rating:
5.0

Excellent customer service!!!!! Friendly and courteous!!!! I highly recommend!!!!

Raymund P. 
Rating:
5.0

Extremely Quick Service, very friendly, will recommend and such great ease in returning the truck

Anthony P. 
Rating:
3.0

Why are you charging me twice? Some one needs to call me Friday afternoon at 607-644-8008.

Diana T. 
Rating:
5.0

This was the 2nd time I dropped off a rental at this location, very helpful & easy to do business with

David A. 
Rating:
5.0

Customer did not leave a comment.

Dave A. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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