Customer Reviews for Whitney Corner

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Whitney Corner

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Reese T. on

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I arrived at the location on time, after I had completed everything online. It took 1.5 hours for the location to figure out their technology and complete the check-in process. This significantly delayed my travels.

Willie R. on

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The lady that checked me in did not have any idea how to do the process.

stanley T. on

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Costumer service sucked. Called 3 times an still not reserved when i got there. Waited there on phone for over an hour. To get it

Charles S. on

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Customer did not leave a comment.

Simeon E. on

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Keep on what you are doing well.

Bob G. on

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Attendant did not explain the video link was to be reviewed on site prior to accepting the rental. One person in the store and was trying to keep all customer serviced while completing the paperwork for the rental. Rental was not at the requested location and I was redirected to travel nearly 45 miles away and there was an additional charge which was not explained.

Fredrick W. on

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This location refused to rent a u-haul to me. I visited this location twice in person but was not able to rent. The attendant said she was waiting on a person to call back with a credit card to reserve both 20 and 26 trucks. I can back she said the trucks were reserved. I went home and reserved the same 20ft truck at the same location on line through u-hauls phone app. Thanks for your phone app discriminators can not cost a company like u-haul customers. I am a 54 y/o African American

Krisit S. on

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The employee had no idea what they were doing. I had to literally take the iPad from her and do it myself. She needs to be trained. It should not take 45 mins to pick up a uhaul I reserved online.

Eric M. on

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I was not told i would be paying $109 for “safe move.” This was added to my reservation without my consent.

JIMMY M. on

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Wasnt very good with processing the order or paperwork an i was overcharged the receipt said 241.65 but they charged my account 300 an said that was for a deposit after the fact she printed my receipt out an. No one seems to know where my 100 deposit went to cause i havent received it back yet

william I. on

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Only had 2 trailers. But they were the size I needed so it worked for me. If you’re looking for something other than a 6x12, call ahead to check availability. Friendly and helpful

Gerald G. on

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There internet connectivity was very poor which caused delays in checking it out as well as checking it back in when it was returned. The lady, wait, female employee was cussing every other breath about everything in general while i waited at least 25 minutes waiting for her to get me checked out. They know they have slow internet so just pick up the phone and call the Uhaul number and get on with getting the customer taken care of. In locating the unit I needed I was quoted prices anywhere from $39.95 a day to $81 a day for the exact same size unit. When I asked how it could be $81 i was told that it must be the mileage. It was a 6' x 12' enclosed trailer. I told him I had never been charged for mileage on a trailer. Ended up costing me a total of $39.00 after paying for the $8.00 insurance. So I got the unit for $29.95 for the day. All I can say is Uhaul was all over the board on this rental. I end in saying I don't think your website is working properly either.

George C. on

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Gail F. on

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Courtney G. on

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They didnt have everything we needed but did have the truck. I was more frustrated with the communication. They changed locations from what I selected and no one communicated that to me. I had to call and figure that help. The person who helped me was helpful though.

Cecil L. on

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It was very good no complaints what so ever

John B. on

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Customer did not leave a comment.

David D. on

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Cashier didn't even know they were affiliated with Uhaul. I was double charged for an extra day rental and was told to take it up with uhaul. Therefore if this cannot be straightened out during the next business day, our attorney will then be involved.

EDUARDO G. on

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Attendant failed to notify client about additional charges for not re-filling gas. I used only one gallon and I am being charged $42.05 for that gallon. I am in touch w/ Customer Service to review this charge.

John H. on

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fast, courteous and just right. Thank you

George O. on

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Customer did not leave a comment.

LISA S. on

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MELISSA M. on

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JAMES L. on

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Michelle G. on

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Chad D. on

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Great attendant, she was very helpful. Thanks.

MELVIN M. on

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the sales person BECKY was great !

MURRAY Z. on

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Customer did not leave a comment.