Thank you so much for letting me pick up early. Was the best u haul experience I've ever had. Thank you Jay!
BENJAMIN K
Customer Reviews for Wilbur Road Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I told the guy over the phone I wasn't sure if my driver had personal insurance yet and that I would check. Then when my driver picked up the truck he added insurance to the drive without calling and asking me or asking my driver and put it on. Did not want to spend the money when he was already covered. Also wanted a 10 ft truck because I didn't have that much stuff so they put me in a 15, apparently no locations had a 10 ft truck and it got horrible gas milage. Just ended up spending way more than I was expecting and would like it fixed.
Levi DGreat place, very friendly people working there and they were extremely helpful!
NIGEL HAll good thanks
KELLY KVery professional and fast service.
Charles GSuper friendly and helpful!! made my first every move amazing 👏
ELLEIGH RThe best ever place to di business with!
JACQUELINE DThe UHaul staff on Wilber was great. Very helpful and informative. He even offered a cold soda or water for me on my drive. Appreciate the overview of the equipment and patience taken to explain what i needed to safely operate the trailer. Would recommend to anyone renting.
JUSTIN SJay is the best person to do business with. He always went above and beyond to figure out ways to help. Highly recommended.
Sam S | Overall ExperienceStaff was absolutely incredible and friendly. The truck was clean, ready and inspected with us as we left. They made it such a smooth and easy process and we would 100% be working with this location again!
STEVEN SNothing complicated, check mileage, check fuel level, take pictures for both, in my case it was off working hours, it was as simple as pictures, drop keys and contract form in box and go. The following morning got a drop off confirmation from U-hual.
DAVID MWe are really happy with the pick up but not U-Haul. Our reservation got moved to a new location. No one called then canceled when it was a weird time. Wilbur storage fixed everything.
TORI RExemplary customer service and attention to detail- the initial reservation time had been entered incorrectly and they caught it, as well as being really personable and helpful in the checkout and check in processes both. Def come to this location of the Spokane options.
MARY OThese guys were AMAZING! Great communication, they went out of their way to help me. I would highly recommend them!
BRIANNA SFast, friendly, and convenient.
DUANE HHaving better customer support
tory dWilbur storage is the best! It is a beautiful new storage with a perfect location terrific prices and a first class storage team . Thank you Jay and daughter it was a pleasure getting to experience storage well done in a local owned business.
michael f | Overall ExperienceEasy turn in
Roy FExtremely pleased with the storage unit and the service I received. They were very accommodating. Highly recommend.
Patrick G | Overall Experiencevery good customer service
David RThe owner/manager was awesome and had everything ready to go upon my arrival. It was all very easy and quick.
Chris CA little wd40 on ratchet straps
Roger PLocation was closed when I dropped off the equipment but the owner/operator was very helpful.
jennifer kI was skeptical about picking up from this location when I found out it was not a corporate U-Haul location…but just a “storage location.” However, I was pleasantly surprised. I was met by a cheerful young lady who worked with her father, husband and toddler son. This was very much a family effort and they made my stop surprisingly enjoyable and easy. They have made me re-think my judgement of non-corporate U-Haul locations! They are a very pleasant location and family.
Michael MSelf-Check In on a Sunday, so we could not interact with anyone. We were instructed to drop at this location, but they had only one spot where the truck could be parked and not impede traffic. It seemed like poor planning to have us return it on a Sunday when they were closed and no one would be there to assist.
Dixie SThis storage facility is run by a wonderful family and we always felt our stuff (and ourselves) were safe and secure. Highly recommend this place!
Tatiana G | Overall ExperienceI want to thank the Gentleman who helped me he was super nice and very helpful. I would definitely recommend using this location.
Gary SNot a thing, it was perfect! Easy!
Dawn HDid not have my unit I preselected online! So they went above and beyond to make sure I got another unit and made it right. Very friendly and I would highly recommend.
BOBBY L | Overall ExperienceGreat experience and exceptional customer service.
Denise CEasiest U-Haul experience ever.
Daniel SKeep up the great work Wilbur location! Thanks again Jay!
Michael NJay is fantastic. He goes out of his way to help his customers.
Sharon G | Overall ExperienceI was not notified of the change in pick up location. It was only a couple of miles, but was disappointed in the lack of communication
Rebecca TGreat service friendly manager
David GFriendly and efficient
scott sOwner very nice to pick me up from the airport car rental drop off and bring me to his location to pick up the uhaul truck. He was thorough, friendly and thoughtful.
KELLI OI appreciate working with Jay and have recommended to others!
Gay L | Overall ExperienceWe had asked and reserved at the sunset ave location and received a text 1 hour before we were to pick it up telling us we had to go to the valley location because they did not have a 15 foot truck at the sunset location That is another 20 mins away from our destination so was not happy about the last min change, would have strongly preferred more advanced notice .
Bryan LThe 5x8 trailer that was rented the tire was bulging and cracked from age. We drove the trailer across several states and are lucky we didn't have a blow out during our travel.
Robert CMore parking. Great customer service. Great location.
Dennis HEverything went perfect. Friendly service, great truck, quick in and out. Jay was amazing and gave me a water!! Thank you for making my day wonderful. No headaches!
Tammy AMake the return check in easier. Cell phones doNOT have good reception at that site.
Victor KJay was extremely nice. Let us borrow his trailer for moving our larger items with out charging us. I would highly recommend this facility to anyone needing a storage unit.
MARK G | Overall ExperienceJay and his staff present themselves at the highest of standards, and helpfulness. I have already recommended Wilber Road Storage as well as the U Haul facility there to many people. Great people to work with.
George P | Overall ExperienceVery friendly and helpful agent. Would highly recommend this location.
CHRISTOPHER EThe manager Jay was a great guy to work with he helped me find the proper size unit and always had time to answer questions. I will definitely use this facility again for storage.
Tony P | Overall ExperienceVery friendly and professional. Was quick to help take trailer off truck. Thanks!
Tyler CVery friendly. Thanks again!
Alan LJay Rambo was a pleasure to do business with!
scott nJay was awesome and so helpful! We would definitely recommend using this storage facility and will use it again if needed!
Amber H | Overall ExperienceExperience was great
Roni CJay was helpful and even came in early to accommodate my specific needs!
JOHN PJay is always thinking for you and putting your needs above his first. He is efficient, honest, and fun to work with. I love working with him.
SAMUEL SRenting a Uhaul cargo trailer was a great experience! I submitted the request online and also spoke to the manager, who was friendly, knowledgeable, and very helpful. The trailer was ready and waiting as requested. We will definitely use this location again should the need arise, and I would definitely recommend them!
TERRY WJay was always super friendly and happy to help in any way he could.
Stephanie F | Overall ExperienceOwner-operated self-storage location. You couldn't ask for better customer service. Storage rates are below market and brand new.
RANDALL BFast and easy. The purveyor was friendly and helpful. The equipment is 5 star. Always quality tow from Uhaul.
DAVID PALL OF YOUR STAFFA ATTITUDE. EXCEPT ONE. DIANNA. SHE HAS BEEN SO HOSPITABLE AND NICE,DHE KNOWS HOW TO HELP PEOPLE IN NEED. AS A HOMELESS VETERAN,I HAVE NEVER IN MY LIFE COME ACROSS SUCH FOUL PEOPLE LIKE SIERRA HAYES.
antiapaf hI had an issue picking up with the app and ended up needing to get assistance from the rep at the uhaul pick up site. Had to wait for a call to my husband to verify his phone and kept asking me to get insurance but after I made selection got a warning message to see rep.
Karin MJay was awesome! Very helpful and made sure I was taken care of. I would definitely recommend!!
Dawn J | Overall ExperienceJay has been amazing to work with. He goes above and beyond with service.
TRINA H | Overall ExperienceThe gentleman who helped us with our rental was very friendly, helpful, and patient. We were running very late, and he still accommodated us as though we'd been right on time. He was also very flexible with our drop-off time, since we thought we might need more time to move. We actually didn't end up needing the extra time, but it was a relief to know we had it if we needed it. This was by far the best experience I've ever had with U-Haul, and I'd even be willing to go out of my way and drive extra miles, just to work with this location and staff again.
IAN GOne of the best storage unit facilities I’ve ever used
Mark R | Overall ExperienceGreat service!
Stephen FEverything was great. Your representative (Jay) was quite friendly and professional. -cfp
CRAIG PJay was fantastic! Super helpful and friendly.
Michael HIncredibly kind. Offered beverages and use of bathroom. Helped calculate how much gas to put in and advised where to go.
SARA LFacility was great. Jay was super helpful. The truck well the air barely worked 100 degree day. Put a temp gauge on air outlet and got 75 degree air---- NOT WORKING --- very un- happy had to change plans and drive at night, with air on max which eats GAS. still could not cool truck
MICHAEL LThe guy was great. Very personable. Customer service was awesome. She worked hard finding me a trailer.
TIMOTHY KHe was amazing,kind,and very thoughtful.
Kriston BAccess was easy, service was professional.
Robert A | Overall ExperienceNothing. Jay gave me great service with less than a Weeks Notice. He explained the Truck Rental step by step. The equipment was ready for pick up when I arrived, And He was Great on the Turn in too.... Thanks Jay!
Laurie KJay was amazing
JOHN PPersonnel agreed that the truck condition was gross and that he would take the time to clean it out before renting again.
Gregory MJay is friendly and accommodating at every interaction. He sets a customer service bar that is hard to beat.
RICHARD H | Overall ExperienceI am so thankful for the place to hold my belongings til I could get a home. Thanks for everything
Mary S | Overall ExperienceThe service was great everyone is extremely friendly and helpful I highly recommend renting here. Jay even offered to help me unload and allowed me to use a trailer to move my stuff.
Ryan D | ReservationJay and Austin were great. Both were knowledgeable, offered and provided unloading assistance to me to move into a 10x10 inside. Customer service was through the roof. Highly recommend this place!!
Donald N | Reservation