Customer Reviews for Wildomar Rentals
(U-Haul Neighborhood Dealer)

Rating:

4.0

One of the ramps would get stuck in its rail, very difficult to pull out and push in.

Rating:

5.0

Wonderful sales person who answered all my questions. Very kind and patient.

Rating:

5.0

excellent employee!!!

Rating:

5.0

The personnel were great, very helpful and worked quickly to get the multiple customers taken care of. The only issue was with the truck. The driver side mirror was loose and would not stay in position. As soon as it was mentioned to the staff, they immediately took a look at it. Don't know if it got fixed, but they started looking at it.

Rating:

2.0

Guy was there couldn’t even open the gate for us. Had to leave the trailer out on the grass gravel and stated do you have insurance and I said yes he said then Don don’t worry about it and we left it there seem pretty unprofessional. Would have taken two minutes to open a freaking gate. so I had to worry all night about somebody stealing the trailer and then had to call him this morning to get him to check in

Rating:

5.0

No improvements needed. The staff was very knowledgeable, extremely helpful and professional. Would recommend.

Rating:

5.0

Very friendly and easy process. Thank you.

Rating:

5.0

Fast and easy

Rating:

4.0

Great customer service, friendly and helpful

Rating:

5.0

Is there a U-Haul with automatic windows and an auto lock?

Rating:

4.0

Fast and Friendly Service! Would and will use again.

Rating:

2.0

I was yelled at by the manager of the location for driving onto the property before my contract was written. It was 8:00 am and the yard was empty. I have never had this happen at a Uhaul location before.. I had to drive off of the property and park on Lemon Street. At 8:00 in the morning Lemon Street was busy and the parking places were few because of trucks that have been returned. I don't remember reading anything in the rental materials that said you need to park offsite. The person who worked there and handled my rental was great. However, I won't be back.

Rating:

4.0

Mid

Rating:

4.0

It's just a storage yard. Not very pretty but doesn't really need to be. People were friendly, fast and efficient.

Rating:

5.0

Great Service...

Rating:

5.0

The young man that help me, He was awesome and very polite

Rating:

5.0

Always good service, and the equipment is well maintained. Excellent value for the service. Renting the trailers is keeping me from buying another truck; makes it hard to justify the expensive of owning when it’s more cost effective to just rent when necessary. Thank you.

Rating:

5.0

Both the pickup and drop off were easy, great customer service, all went well.

Rating:

2.0

You gave me an auto transport trailer with a separated tire. Don’t you check your equipment before renting. Then wasn’t able to switch the tire out and I took the trailer and called to have a field tech do it…three f’n hours before it could be done. So I rented a tire and rim from the auto repair shop my car was worked on. Cost me 150 cash and I still have to return it when I come to visit down there again. Bet if I had an accident you would have blamed me instead of your lack for not maintaining your equipment which you’re obligated to according to DOT.

Rating:

5.0

Great customer services

Rating:

1.0

To slow ,old computer, one person working on the busiest day of the week. Trucks not gassed up.how do you know how much gass to put in when done

Rating:

4.0

Don't add a fuel charge when the truck was returned with the same amount of fuel. Probably going elsewhere next time. 👎

Rating:

1.0

They forgot the appliance dolly

Rating:

5.0

Keep up the Good Job!

Rating:

5.0

Very convenient. Truck was perfect for our needs.

Rating:

5.0

Very goog service

Rating:

5.0

the technician was very helpful were satisfied with the service

Rating:

5.0

My only complaint is that the car transport trailer that I rented did not have the strap down chains that you are supposed to attach to the front and rear of the vehicle. Other than that, it worked great!

Rating:

5.0

used this place twice. all three people I interacted with were great!

Rating:

5.0

Quick, honest, easy check in and check out!

Rating:

5.0

Very helpful woman

Rating:

5.0

Expensive, but that`s what your in business for. To make money.

Rating:

5.0

He was so helpful & nice

Rating:

5.0

Nothing to improve. Great, fast and easy service.

Rating:

5.0

Tony was fabulous. Very helpful and knowledgeable. And of course friendly. Very happy with him

Rating:

5.0

Carmelita was exceptional. She is one of those people that goes out of the way to help you. If ever I'm back in Wildomar I will definitely rent from her location.

Rating:

5.0

Very polite, expedient, knowledgeable and helpful customer service.

Rating:

4.0

The only situation I have issue with is the location was posted to be open from 9am-5pm, and closed from 12:00 noon to 1:00pm for lunch. I attempted to return the trailer the same day @ 2:40pm, but could not because the yard gate was closed and locked. So I was forced to keep the trailer overnight and rearrange my morning appointment so that the trailer would be returned within the 24hr period; didn’t appreciate that inconvenience.

Rating:

5.0

Everything was perfect!! Friendly customer service, and very helpful… Definitely will be getting all my U-haul stuff at this location.

Rating:

5.0

Everything is great there

Rating:

5.0

The agent was very professional and accommodating. I really appreciated that given the poor customer service from businesses now.

Rating:

5.0

Always have had great service at this location

Rating:

1.0

I never received a contract which had the trucks mileage, base cost, cost per mile (I heard .39 per mile) and gas level on it when I rented the truck. The employee would not check in the truck in when I got into the yard, and then I get an invoice for over $400. I am not happy....Alan -951-491-5220

Rating:

1.0

I as told the truck had 1/4 tank of gas. We traveled a total of 16 miles. I put $12 of gas (I have confirmation) and was told after I left I did not put gas in to the original amount when given the truck. That is NOT correct and will never use this company again. Being charge $50 for gas after I put gas in is not right. Again, 16 total miles was used. I want a refund!!

Rating:

5.0

Was in and hooked up to trailer in 15 min when I brought it back backed it into slot and worker was there to assist me and unhooked it from my truck 10 out of 10 for customer service

Rating:

4.0

Great crew...

Rating:

5.0

The gentleman who assisted me in my rental was phenomenal. Easy pickup and drop off. I recommend this location

Rating:

5.0

This location is great. The first location I tried to pick up the trailer from was closed when I arrived and didn’t answer the phone, despite their hours and business sign indicating that they were open. U-haul still owes me $50 for their equipment guarantee for this. I’ll call tomorrow.

Rating:

3.0

Being honest about charges. I used the truck for 4 hours, just 13 miles and I was charged for extra gas. I refill the gas I used. Do you think you need $15 in gas to run 13 miles? I ve got to the facility by 6 pm and it was closed. Because of that you charged another $20. Next time I will use the truck from Home Depot.

Rating:

5.0

great , quick in and out 👍

Rating:

5.0

No negative comments. He was very helpful. Great customer service provided.

Rating:

5.0

I did not get the hand dolly that I reserved

Rating:

4.0

Not much, tire lost Tread about 600 miles into trip but roadside Uhaul service was quick to respond. Within 35 minutes of contact a mechanic was on-site & 10 minutes later we were back on the road with no further problems. Thank you Uhaula

Rating:

3.0

Don't charge for an entire extra day when a truck is waiting to be turned in gets marked 15 minutes late while the location is closed for lunch.

Rating:

5.0

had been great 👍 quick service in and out 👌 make job easier

Rating:

5.0

Rented for one day local at 19.95. Total bill came over $80. Entirely too many added on charges by U-Haul. Mileage was under 20 miles.

Rating:

5.0

Very ease to book the truck and I found the price to be extremely reasonable. Both gentleman I encountered were very helpful and good to me.

Rating:

5.0

I used the online no contact rental using my phone. I was fantastic. The attendant upon return was quick with the check and I was out the door. Total time at the site, pick up drop off two maybe three minutes. The directions on getting the key at pick up was a bit tough to understand but I managed.

Rating:

4.0

I rent here often, always a good experience.

Rating:

5.0

Excellent product. 1300 miles with zero issues!

Rating:

4.0

Service and equipment met all expectations!