Customer Reviews for Wildrose Station
(U-Haul Neighborhood Dealer)

357 reviews

20436 Brian Way   Tehachapi, CA 93561

(661) 750-4277

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(661) 750-4277

20436 Brian Way
Tehachapi, CA 93561

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

GUY M. 
Rating:
5.0

[This and that home decor) started my reservation and they went obove and beyond, due to inventory availability they pointed me to [wildrose station]. At wildrose I witnessed the clerk multitask and was amazed by the lady's performance it was something to see, even with all that was going on I was in and out in a flash. Thanks to all that made this transaction posible.

Robert M. 
Rating:
4.0

Everything was done well.

Janet D. 
Rating:
3.0

Unable to complete initial check in. Got an error message. Tried to call for help. Put on long hold. Tried to call store...tang and rang. We had appointment to keep to movers, so went anyhow.

Nicholas C. 
Rating:
3.0

Do walk around with customer,so they dont have to come back to have pad lock removed from yruck door

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
3.0

Uhual itself could improve their website, too many unnecessary questions during checkout, hard to locate the “no thanks, continue with my reservation” button which if you accidentally go through checkout too quickly it automatically adds things into your cart, had to call 2 stores, customer service and then another sales number to get a refund for the moving products and a storage unit that I did not add to my order to reserve. I only needed a 10 by 10 uhual truck!! Pick-up/Drop-off locations are also unreliable, when picking up the Uhual I ended up from one Uhaul center to another location to pick up the Uhual. And same thing during drop off, one location sent me to another when I had chosen a drop off location when picking up the Uhual truck. Customer service is okay, call center is terrible. Kept disconnecting my call, had to call back atleast 5x before actually getting a representative on the phone for a refund for the unnecessary items & storage unit added to my cart.

SURESH P. 
Rating:
2.0

Customer did not leave a comment.

Zachary S. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Get more trucks

DEBORAH N. 
Rating:
3.0

We made a reservation for noon because the clerk said we could pick it up immediately because she had trucks available. Then find out the trucks were “rotation” trucks which I assume are “round trip” only. I would have found another location to pick up from if I hadn't already given my card info and paid. Set my move back hours.

Brandon G. 
Rating:
1.0

I don't like to complain but i was very upset i got there to pick up the uhual and no one was there to help me i was there for more then an hour to be able to do it online and do a self check out.. i don't recommend this location. The lady the was trying to help me was really nice but didn't had any knowledge of how to help me since she run the liquor store.

Maria O. 
Rating:
4.0

Helpful-thank you.

Scot S. 
Rating:
3.0

I did a self check out then it said put the keys in the drop box but I didn't see one I went inside and the cashier took the key and said he'd check it in later. Cashier and some customers not wearing a mask.

Elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

Victorino P. 
Rating:
5.0

Customer did not leave a comment.

Kevin Jan W. 
Rating:
1.0

The staff was helpful and professional. However, only one wore a face mask, and mask wear was clearly not required of the customers. Also, plexiglass barriers on protect if the staff remains behind the barrier, and the barrier was installed only on one side of the counter.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Vicente R. 
Rating:
3.0

Make sure the truck is checked in before customer pickup time that way they dont need to wait 45 mins

DEBORAH N. 
Rating:
5.0

Customer did not leave a comment.

MALI E. 
Rating:
2.0

Customer did not leave a comment.

Kashica W. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Customer did not leave a comment.

KATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

you guys are g8t, very easy to do business with cheers

Ken W. 
Rating:
2.0

Clerk was not helpful. Other customers came first. Computer was out of order, had to wait while they tried to fix it.

James W. 
Rating:
3.0

Customer did not leave a comment.

Rohn P. 
Rating:
5.0

place was great. Staff was understanding and took very good care of their customers.

IAN GEORGE B. 
Rating:
5.0

Quick and easy check-in.

Michael K. 
Rating:
5.0

Fast professional service

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Everything went smoothly, thank you so much

Darlene M. 
Rating:
4.0

I only needed an in town one day rental and it took almost 2 weeks to get a truck in Tehachapi

VIV J. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
3.0

Customer did not leave a comment.

Garrett H. 
Rating:
4.0

Truck was not ready at the pickup time of 9 AM even though it was present, had to wait 20 mins. but still doable. Otherwise excellent overall...

Greg C. 
Rating:
4.0

Customer did not leave a comment.

Philip S. 
Rating:
1.0

The agent went on and on about how she doesn't get a commission and she had a thousand other things to do. its a shame because the equipment was perfect and the pricing is very competitive, i've used uhaul in the past and will again for any future need. Ken

Ken W. 
Rating:
1.0

Employee did not explain insurance coverages not send me documentation about it

Zachary F. 
Rating:
4.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Originally, I was supposed to get the Uhaul truck from COS Storage in Tehachapi. When I got there to get the truck, I found that it was closed until the end of August. I understand the Covid-19 situation, but it seems that there was a lack of communication there. Thank goodness for Wildrose and their ability to get a truck for me. Also, I know that nearly the entire world has Smart Phones, but there a still some older people who do not. The check out and check in process seems a little Smart Phone dependent too me,

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Jean M. 
Rating:
3.0

Customer did not leave a comment.

Nora O. 
Rating:
4.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Great service ,truck was nice .

Cloyd C. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Too much to list but my experience sucked bad from 1-10 it was a negative 10

mike B. 
Rating:
5.0

Norma helped me to get the truck and associated equipment to make a successful move. She made my experience wonderful. She is very professional and knowledgeable.

David L. 
Rating:
3.0

Clean the windshield it was dirty I could hardly see through it, but I cleaned it myself and was happy with that being my only issue I had, hardly a problem at all. Very happy with the way the whole rental went, easy quick and no waste of time, reserved it online and everything was as it said no hidden surprises and overall a great experience.

Tammy A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
4.0

Service was handled in a timely & polite fashion, thank you soo much!

April F. 
Rating:
5.0

That was the easiest rental I've ever done. The truck was one of the best rental pieces of equipment I've ever driven. Good job, you guys!

Craig B. 
Rating:
5.0

Efficient and gracious. Thank you.

David G. 
Rating:
3.0

Uhaul rep unavailable when I arrived at the due time. I was forced to leave keys and paperwork with store attendant.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Yolanda M. 
Rating:
5.0

Great customer service...perfect rental and truck...will be back again and again!!!

Joshua H. 
Rating:
4.0

Customer did not leave a comment.

Eduardo C. 
Rating:
5.0

Customer did not leave a comment.

Robbie P. 
Rating:
5.0

Customer did not leave a comment.

Alejandra B. 
Rating:
4.0

Customer did not leave a comment.

Dale D. 
Rating:
3.0

This location does not open up early enough in the morning to be helpful

Dana F. 
Rating:
4.0

Customer did not leave a comment.

jeff B. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
4.0

Customer did not leave a comment.

jeffrey W. 
Rating:
2.0

Customer service was poor it took 45 mins to pickup truck, after we checked in online to "save time." Attendant was busy doing other tasks not related to assisting me with the rental. Making excuses about U Haul software and leaving me waiting while she helped other customers with non UHaul items.

Brian C. 
Rating:
5.0

They were very fast and efficient!!

Dianna G. 
Rating:
4.0

same comment as in pick up

Jeanne D. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

I whole heartedly and thoroughly enjoyed my experience with this vendor. They were the best U Haul place I have ever dealt with. They were kind and courteous. They were flexible and extremely accommodating. Please thank them for us. We will definitely be back!!!

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
3.0

The windshield washer fluid was empty. Tire chains not provided for possible snow travel in northern CA. Truck did not have cruise control.

Robert H. 
Rating:
5.0

I will always rent my trucks from Wildrose. The woman that helped us was very nice and professional. It was a wonderful experience although moving is not :-)

Shawna C. 
Rating:
5.0

Interior floor had a lot of dried mud on it probably because all of the rain. I was a little concerned that they would want me to return it clean but that was not the case

Dana F. 
Rating:
2.0

The lady that answered the phone had no phone skills and was really rude when I was trying to reserve a one way truck. She would put the phone on counter while I could hear her helping others (understandable she's working ) , however she did this at least four times. On arrival to pick up truck (same lady who was on the phone) was annoyed that "she" {the employee} reserved the truck as coming back to the same location, after I reserved for One way. After much time wasted answering her personal cell phone she continued to be rude. The reservation was for same day return In L.A area. When we added extra insurance to our policy she stated we had to pay for two days of insurance even though we only needed it for a total of six hours max.. As we were leaving the lady was then trying to make a joke to my husband that she "thinks I was upset" and that she hoped it didn't ruin "his" day. Making a Joke about your rudeness to my husband is unprofessional and NOT FUNNY!! THIS IS MY SECOND TIME AT THIS LOCATION AND I'LL NEVER BE BACK..

little B. 
Rating:
4.0

It seems a little new to them but they handled ot well

Charles B. 
Rating:
3.0

I initially reserved a truck that was too small. Your 1-800 customer service was able to find a larger truck and process an upgrade quickly.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

vicki A. 
Rating:
4.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Nothing that I can think of.

Francoise D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
4.0

I use the 24\7 app to rent on line and the only place I have a problem is at this location. The business is open 24 hours but you can not do business before 9:00 am and even when you try to use the app after 9:00 it still tells me I need to wait until the business is open. Returning the equipment is never a problem. I rent a lot of trucks from your company that is why I have the Uhaul app save me time and have picked up from a lot of different locations with no issues. Over all Uhaul is a good company to do business with they have always treated me right.

Deborah N. 
Rating:
3.0

I asked the lady to go outside with me to look over the vehicle but she said no that I can just take pictures of the vehicle.

Mariah M. 
Rating:
2.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Compared to the last Uhaul place I used, this one was very much customer service oriented. I will always use WildRose for Uhaul rentals. Friendly, neighborly people and service.

Ali J. 
Rating:
2.0

The gal working, when we picked up the truck, was rude and demeaning. She told us to fill up the truck before returning it. The fill-up cost $25 dollars for 6 gallons. Total mileage for our haul within the town of Tehachapi was 5 miles. Essentially we paid for gas we did not use. We should receive reimbursement for this fuel. Looks like time to make a phone call.

Lori S. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
1.0

I booked this truck over a month in advance and was told the night before that it wasn't available. Then I received another call from UHaul stating that I could pick it up at 7am as reserved but at 9 am

lynn E. 
Rating:
1.0

If you are going to rent a truck watch out for that steel step on the back of it. It's very slick and I fell off the truck when I stepped on it. I told uhaul about the incident but they don't seem to care, as It has been a week and I have not heard back from them. I landed in the dirt and have scrapes and bruising. The next day I could barely move and it disrupted my moving plans. Thanks a lot uhaul.

Irene P. 
Rating:
2.0

We arrived. Computer down. 45 minutes later with help of uhaul rep on phone they gave us a truck with over 87,000 miles and,all dirty, scratched and dinged everywhere. We could wait no longer as had 2 hired helpers just standing at our sold home waiting for us. Uhaul rep was trying to help and gave us extra day but we brought truck in 2 days early. Were nervous about this old truck driving 600 miles to new location. With the late start we had to do a lot of late driving which we hadn't planned for. Corina st wild rose tried her best to help us. We have rented lots of times from uhaul. This was our 1st bad experience. Uhaul rep was very helpful his name was brandon.

Randy M. 
Rating:
3.0

Tank was only half full though contract indicated 5/8 full. Proprietor didn't amend the contract and said I wouldn't be charged for the extra 1/8 if I returned the truck with half a tank. But the proprietor on return side charged me for an 1/8 of a tank.

Brent W. 
No reviews have been submitted for this location.

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