I was about 2 hours late returning my rental - and charged for a full extra day, I could understand if I had made someone miss their reservation but this was not the case.Raevan G.
Customer Reviews for Wilhelm Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lamont B.
After reading a couple of reviews I was a bit worried about doing business at this location but everything went very smoothly. Very happy with the experience.Brandi B.
Customer did not leave a comment.Anastacia D.
Reserved a truck 2 weeks in advance then the day before it was reserved for it was delayed by 2.5 hours. Then the day of pick up I go to get the truck and it wasn't there and no one could tell me where it was. I ended up having to drive 40 mins one way to get a different truck and was still charged full price.David D.
Customer did not leave a comment.John P.
Have the correct truck ordered ready for the customer when it is pick up time. I had to call customer service, wait on hold for a half an hour, get upgraded into a bigger truck that I didn't need, which took a total of an hour off of my rental time causing me to have to rush what I needed to use the truck for. OR be in the office when you know a customer is coming so you can be of assistance when needed. 10/10 would not reccomend this facility.Alisha S.
Closed at 1 pm on Sat. Dropped off @ 4:20 pm and tried to use my phone for drop off procedure. Very difficult if you don't use the phone all the time. Called UHAUL and was able to drop the contract in the overnight box with permission of UHAUL agent. Make the closed drop off procedure, more user friendly. Otherwise great trailer at reasonable price.James B.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Steven B.