There was some garbage and food wrappers left over from a previous user. Other than that it was clean and well maintained.Brad W.
Customer Reviews for Wilke Marathon
(U-Haul Neighborhood Dealer)
Arlington Heights, IL 60005
Services at this Location:
- Mon–Sat7 am–7 pm
- Sunday8 am–7 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Suhail K.
I was charged for two days and will be disputing the charge with my credit card company. The business I rented the truck from was unwilling to help and blamed U-Haul.Gary W.
Customer did not leave a comment.Tavische M.
Customer did not leave a comment.Joseph B.
The Mobile checkout didn't work. Fortunately, there was someone at the station to get me my rental. I rented a van, and it was filthy inside. Dirt everywhere, splashes of dried on beverages on all the cup holders, cargo area had mud all over the floor. I had to lay a drop cloth down in order to keep my stuff clean.KURT L.
Easy-to-use, quick process. Greatly appreciated.Ariunbat P.
Customer did not leave a comment.RICHARD E.
When I arrived there was no key for the truck. I had to wait 40 minutes until the key was found. The right wind shield wiper was defective and scratched the screen, making a screech every time it swiped. It was very annoying as there were a number of rain showers and heavy rain on the trip.Christopher V.
Iwe dropped off the truck and received NO paperwork..,was told to look in my email in a few minutesâ€¦ that made me a bit uneasyâ€¦ it was a newer truck and I felt responsible until I received the email.Patricia M.
Customer did not leave a comment.Sam R.
Customer did not leave a comment.Vance G.
Customer did not leave a comment.Peter B.
Super simple drop off location inside a Marathon Gas Station.Daniel V.
I had purchased equipment but there was none in the vehicle.Edward M.
My only complaint is the back of the truck was filthy, we had to sweep it out before use, and the guy at Marathon did apologize profusely. Otherwise a very easy experience!Laura H.
Customer did not leave a comment.Steven S.
The truck was in the back of the facility, not up front and ready to go. When pulled up to us, the windshield was covered in snow, we had to clean it off. The gas meter was on empty when picked up, we had to put gas into it. I had ordered a furniture dollie, and it was not in the truck. I was told it was because it is an express location, but when ordered this was not communicated that the dollie would not be available. I requested this charge be removed and it was not taken off the charges. I will be calling to have this done. Very disappointed in this experience this time. I have rented from this location with a better experience, this was not what I expected.pauline S.
Customer did not leave a comment.Kathryn S.
Customer did not leave a comment.JOHN S.
It was a gas station. The lady took a picture of our license and handed us the keys. We receive no paperwork. Fortunately, we at least got an emailed contract.JOHN L.
Customer did not leave a comment.Kotora H.
I made a reservation for 12:00 p.m. and had to wait until 12:27 unil my vehicle was ready.MARK W.
Customer did not leave a comment.Leszek D.
Rude customer service, owner was great but it's workers were extremely unorganized.Carlos R.
The gas station attendant was Very rude, since I was dropping off in the rain I made some mistakes and trying to get through to a Uhaul rep was impossibleElaine C.
Convenient location. Good customer service.Francis T.
Customer did not leave a comment.Melanie P.
Customer did not leave a comment.Katie S.
Customer did not leave a comment.dan H.
They need to have more than one person trained on renting the uhaul equipment so there is someone always there for the transaction. They still got me going on time.Chester W.
Truck covered with ice, no one there to help me get the truck outJordan E.
Effective and efficient transation.Charles G.
Customer did not leave a comment.Robert J.
Additional Services at this Location
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