Unfortunately the pick up location was a back up location - as when I made my reservation 2 weeks before, I had selected a location much closer to where I needed the trailer. However, I am thankful that I was contacted the day before my scheduled pick up day and alerted of the need to select a new pickup location. This backup location was not too far out of my way. Many thanks for the great communication provided to make this a seamless move for us!!
Gary L
Customer Reviews for Wilkes Print & Ship Business Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The crew at Wilkes Print and Ship are excellent! Ben found me a ramp trailer and had it brought to their site. Pick up and drop off was made simple by their expertise. Highly recommend using them for your Uhaul needs
JAMES DMelissa was very helpful. We had reserved a truck. Melissa called us a day or two before we were to pick it up to let us know there might not be a truck available that day after all. Knowing that it was a local move we were doing she suggested that a trailer as, fall back, might work as well. The truck was not in fact available on the designated day but the trailer ended up working better anyway. So we were very pleased with the service and Melissa monitoring the situation and taking the time to alert us when the truck availability came into question.
CHARLES BI can't think of anything to improve the quality of service. The staff is wonderful.
SAVANNAH HGreat service nice people
JAMES CNothing. Everything was seamless.
BRANDY NMake sure to tell someone the extra fees upfront. And the correct price for them! Will not be renting with U-Haul anymore. The representative at the Wilkes location could be nicer as well.
kim pJosh was a great help, walked us around to look inside the trailer to make sure that the one reserved would serve our needs. I would highly recommend them.
SCOTT GGreeted immediately and the representative was very nice. I Rented a 26’ truck and a 5x8 utility trailer. Once we started loading the truck, we realized we needed another truck instead of the utility trailer. Took trailer back and I’m waiting for the refund which they said they would do. Hopefully they will credit me for the trailer.
JUSTIN BSexy girl 😘
JONIBEK SThe inside of the cab was extremely dirty. Something g spilled on both doors running down the door. Tires on the truck are in need replaced. No window washing fluid. Outside of truck including windshield filthy.
MARSANN PCan’t imagine, you guys were excellent, thank you for your excellent service
ROBERT Mi was charged a fee for returning this uhaul to a location in wilkesboro. hurricane helen had shut down highways on the way to hickory (where i was supposed to return it). this was out of my control and we were and are under a state of emergency. i returned this friday shortly after 5pm. it wasn't due until the next day in hickory. the print shop where i returned it was to be open until 6pm and i called a left a couple of messages inquiring about returning the uhaul there. no one bothered to return any of my messages. oh, then on top of it all - i was sent a text that the uhaul was going to be reported stolen!
GAIL CTruck wasn't well maintained. Loose steering and a check engine light came on about 50 miles into my trip. Had to call customer service to get the reservation entered into my app
Christopher GThe app is problematic but the employee and the store I picked up at and dropped off were fantastic.,
ROCHELLE FThe truck was dirty inside and out. The gas needle was on empty, there was only 46 miles left until it was completely empty, The truck was parked behind the building with only one way in or out and another person was trying to return a truck while I was trying to get out from behind the building. Worst U-Haul experience I’ve ever had.
DEBBIE TThis location saved me by helping me a last minute reservation because the online tool for booking a truck is setting one up for failure. This is the second time this has happened to me this year, where I've booked a truck only to find out that the location is closed the day I was supposed to pick up my truck. Apparently it is asking too much of U-haul to follow up with the location to see if they would be open. So a big thank you to Wilkes Print & Ship for cleaning up corporate U-haul's mess.
DAVID MStaff is very nice. The truck was very dirty. Melted candy all over the floor matt, in the cup holders, etc. The prior renter was very negligent. No way the truck can be cleaned without huge effort. I have photos.
Naomi JGreat service. I'm impressed...
Lloyd FThe staff were awesome and very friendly. They had me rolling in no time. Any time I need a trailer or anything else I’ll definitely be back in the future. Thanks and hope y’all had a great Fourth of July 🇺🇸
TOMMY LWilkes Print Shop is fast and efficient. They are very good!
Tim BHave a little more freedom on where we can drop of the rental. Found a closer location to our destination than I had originally selected. Was told there would be a fee to drop it off at the closer location.
Chris BVehicle was extremely dirty and poorly maintained. Items were broken and non-functional.
John PI have to answer Yes or No to the previous questions when really they were Not Applicable. I used the uHaul App to return the truck which was very convenient and easy to do.
Christopher MVery friendly
Lee MEverything was great transaction went smoothly. Will use again when needed.
DON SIt was quick & easy to get. Excellent customer service. Very nice & friendly.
Donna WMaybe more room so when we have to back them in to park it would be easier.
Krista TThe best pickup experience I’ve had. Was in and out in 10 minutes
MAYLEE BQuick and easy process. Great folks to work with!
April MThis trailer needs a stand on the tongue so you don’t hurt your back when you hook up and unlock
Timothy BVery customer service oriented. Very easy to get in and out during pickup. Very helpful.
Michael TStaff was knowledgeable and very helpful.
RICHARD BThe people were friendly and quick
JOHN RThe people are very nice. But the truck smell like cigarettes and bad body odor. It was the 15 ft and it needs work done. The one I rented before this one was very clean and great driving.
Rebecca CAlways a great experience!
Larisa LThe experience at Wilkes Print Shop was great and I’ll definitely be back and will recommend them to my friends. The process was easy and I was out of there in minutes!
Tim BI had to send my wife to pick the trailer up and I called ahead and asked if they would hook it up for her. The gentleman that answered said that he would. When my wife got there he told her to go back and get the trailer herself and after she hooked it up to bring it to him so he could check it 😡. I read U-Haul policy and it says that the U-Haul representative is supposed to hook the trailer up!! This was a very upsetting to my wife.
Alan GHaving had a few less than satisfying experiences over the years, I can say without hesitation was THE smoothest, easiest AND friendliest rental we've ever had! Very nice job, very nice place, very nice people. Thank you.
Eric STrailer had some garbage left in it. Nothing major, just a beverage can, discarded candy, & small amount of dirt & smokeless tobacco.
Jeffrey TWas charged a full day extra for 2 hours. Will not use U-Haul again.
Mark SEverything worked as needed.
Doug DVery professional
Jackie WNo improvement needed!!!
THERESA SClean location great staff helpful and courteous
RICK RAlways the best service here at this location
Merry KEngine had an exhaust leak. Sounded like it was at the exhaust manifold. I was only going a total of 130 miles. It would have been annoying if I was on a long trip.
JAMES GInside window was very dirty. I think a running light may have been out. But over all I recommend where we rented the truck. She was very helpful!
BRENDA OGet newer vehicles for customers. The truck had manual windows and smelled like cigarettes. I couldn't find how to get it out of tow mode.
Jean HGreat staff. Very accomodating. Because we rented on a weekend, they helped with a remote check in after our return so we didn't have to rush our move.
John STruck is pretty much on its last leg ran rough, radio didn’t really work otherwise everything was OK. Location was fine staff very nice .
JERRY P