Customer Reviews for Wilkes Print & Ship Business Depot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wilkes Print & Ship Business Depot

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David T. on

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Concerning 5x8 enclosed trailer rental 1/18/2020; I found the trailer to be clean and tight during our three day trip from Wilkesboro NC to middle Tennessee. The tires showed little wear and had the proper air pressure. The hitch tightened properly to my receiver and we had a totally trouble free trip. U-Haul makes it extremely easy for one-way rental and we dropped it off at one of several convenient locations. Thanks for being there U-Haul!

Kenneth M. on

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We got a call from UHaul telling us there was no "drop off" location listed on our rental in Dec. 2019. We were able to correct this missing info via phone calls. But it was discussed at the pick up, so not sure why this wasn't completed with initial paperwork.

Wesley J. on

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RAY B. on

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Great people to work with!

MARY E. on

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ROBIN R. on

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Jessica E. on

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Awesome service !

Colon B. on

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Lisa L. on

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I ordered a Uhaul van, I did not want to drive a truck. When I ordered my van, there was no mention I would be unable to obtain a van at my location. I would have driven an hour to pick up a van. You need to inform your customers when making arrangements.

Shirleen M. on

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LESLIE R. on

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Mark C. on

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Lisa P. on

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Have the cashiers more adjusted on making changes on the computer and more fluent with checking out.

Christopher J. on

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jeannie M. on

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Alvin W. on

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Teresa L. on

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Brian S. on

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Marie M. on

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Philip O. on

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H Michael K. on

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Lynn O. on

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Carol G. on

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Courteous, kind and prompt. When I pulled up I was greeted and told not to worry about backing it in that he would get it off my truck and he would move it himself. A totally different experience at the end compared to the beginning

Pat G. on

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Michael Lynn Jr L. on

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gregory S. on

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There won't be another time. Called customer service no help. They said it was uhauls fault not theirs. Called Uhaul they said marketing would call me back next day. Have not heard from them yet. #days latter. NEVER AGAIN.

Misty B. on

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ERIC H. on

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I went by initially two weeks before scheduling my rental and the employee failed to mention needing to have installed wiring to hook to the trailer so the brake lights on the trailer would work. I do not customarily (as in never) haul trailers, and though I was aware of the fact, it didn't cross my mind at the time. In one sentence, the employee could have saved me some valuable time and prevented a delay in my departure time.

Patricia D. on

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Stephanie W. on

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Glenn w. V. on

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This was not a corporate site, in N. Wilkesboro, N.C. Though I read the contract, an employee attached the car dolly, apparently not correctly.

Lori H. on

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They need to improve their customer service.

Kevin B. on

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james R. on

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My experience was terrible .The app is a joke. After trying several times to reserve a truck at 7am and later getting the time changed by the app, I went to the pickup location two days before. I was assured the truck wouid be available for early pickup at 7. Long story short I paid 4 helpers to sit for 2 hours until the place opened at 9am. The toll free number was awful, even disconnected my call. Was on hold 20 min. during my second attempt. I will never use this service again. Very very poor service.

Michael H. on

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Closed when I got there.

Rick A. on

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Unit appears to have a small water leak. There was a small amount of water on the floor following a rain shower before I loaded anything.

Sonya H. on

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Just had a thick up with someone installing it. Was installed wrong and drugged chains the entire time. Just a fluke accident that no gentleman was on site. But really the blame needs to be on uhaul for changing my pick up location. Trailer also had alot of garbage and several boxes and styrofoam I had to take care of once I got to my load location.

Amanda P. on

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Terry N. on

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GARY P. on

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larry S. on

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Cargo lights didn't work but very good and friendly service.

MARTY P. on

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DEBORAH G. on

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pat G. on

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Thomas M. on

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John C. on

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Herman D. on

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Love Aaron! He always has the best staff. Aaron and his business is an asset to our community.

silvia M. on

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Everything is good

kathy W. on

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JAMES A. on

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really really good service. very accommodating. will definitely recommend.

Anthony M. on

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Penny J. on

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stephanie C. on

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GARY P. on

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stephanie B. on

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They did a great job trying to mitigate the issues with the incorrect mileage being listed on our truck.

Danny K. on

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Tim Q. on

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The service was great.

Doug B. on

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Joseph Q. on

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Truck was somewhat dated and leaked water in the storage area and several items we were moving got wet. One item included a mattress and box springs which may no longer be usable.

Nancy E. on

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I ordered a 15foot truck n they gave me a 10 ft n charge me the same price.29.95 n should of been 19.99

Erica W. on

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The staff was very nice and proficient. The young man even pulled the truck out for my wife because she was afraid of hitting the other trucks. They accomadated our needs and return our rental receipt very quick. I would definitely use there services again and would reccomend them to everyone else.

Pablo C. on

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Excellent service, super nice people. Great Experience! Thank you!

marilyn G. on

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Everything went well.

Brittany F. on

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TED S. on

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They had new looking nice 26’ trucks out front but I was given an older one in the back sitting in the mud, with lost of damage; dents,scratches and it drove awful. Steering had so much play in it making it difficult to drive. When I got to my drop off location they had given me a different truck then what was written on all my papers. Luckily I had taken pictures of the mileage and all the damage. So it took me a while to get the paperwork straight because of their mistake. Not happy.

Tim E. on

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Second time renting from u-haul and I did the online check-in and transaction went smooth and quick. Made my moving much easier. Thanks

frank D. on

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Dwlh A. on

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The ppl were very friendly and helpful

Mindy L. on

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We dropped off after hours. I appreciated the quick response by email that the return was made. There is a nice little restaurant in the same parking lot for a quick bite after a long day.

GREG W. on

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j.wagner C. on

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Carolyn D. on

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Vicki T. on

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JOHN M. on

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Everything went very well. Very pleased with the trailer and the transaction.

Jesse Lee T. on

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First, did not like being notified the night before that pick up location was changed. Called corporate office and they did make it right. Next the first truck was terrible. Reported several issues to pick up location and they gave us another truck. The second truck was fine . All in all it turned out to be a good experience.

Leonard M. on

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Amanda B. on

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Rude people on the phone. Just glad I dropped truck off Sunday when they weren’t open!!!!

David G. on

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Michael C. on

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Easy pick up. Great customer service

Clarkson E. on

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Not a thing ! It was excellent ! We loved the Cashmere Wool scarves they had for sale ! We bought three !

Candace M. on

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Satisfied experience as always

Richard L. on

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Peter T. on

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The moving truck was dirty! The floor had dirt all around and chikfilet garage behind the seat. The back was full of leaves. So obviously it was not cleaned before us. But we got charged 15.00 for cleaning..

GERALD P. on

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Shannon S. on

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The advertisements for uhaul is very wrong. When someone is moving there is a lot of expensive in moving and there is too many hidden cost. It took me 45 minutes to get a truck which pushing me on time and I was not able to move everything that I could. My friends that were waiting had to wait this long for me to get there. What I thought would be a $50 charge ended up costing me over $80 dollars in which I only had the truck for less than 3 hours but they still charged me FULL price.

heidi S. on

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nothing spot on!

elizabeth W. on

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Chris S. on

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David L. on

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Everything was great: customer service, equipment condition, ease of reservation, pickup and drop-off

lynn B. on

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We have used this location two times at least.. Each time, the size truck they guaranteed to be there was not. We paid movers to come and then we had a smaller substitute truck assigned to us. We like the staff at the Wilkes Printing, but we are discouraged ever to try to rent from them again due to these problems, Saturday, the last time we rented, we got 3/4 of our load done and returned the truck. Now we will have to go do pick up truck loads to get the rest next week. We should have been given some compensation.

LISA A. on

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Stephen C. on

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No one there on Sunday

Amanda H. on

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WILLIAM L. on

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very convenient

Jeff H. on

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Wish they would have mentioned that I could have controlled the trailer brakes - felt like the trailer was tugging the whole trip (740 miles). There is a dash button to adjust breaks (my fault - new truck and I forgot about it)….not their fault - totally mine. Trailer worked fine, towed without swaying and held a lot of boxes.

Lloyd W. on

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Donald Y. on

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GREAT ??

William W. on

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The person helped with the trailer hook up and was very helpful.

Kelly J. on

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Jennifer D. on

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Truck was excellent. However, the dolly that i rented had a busted tire and kept popping off when trying to move items. Everything else was great!!