Customer Reviews for Williams Rentals
(U-Haul Neighborhood Dealer)

253 reviews

838 Harrison St   Batesville, AR 72501

(870) 793-8211

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 8 am - 3 pm
  • Thur-Sat: 8 am - 5 pm
  • Sun: 11 am - 2 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 6/11/2022: 8:00 am - 11:00 am

Services at this Location:

Contact Us

(870) 793-8211

838 Harrison St
Batesville, AR 72501

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 8 am - 3 pm
  • Thur-Sat: 8 am - 5 pm
  • Sun: 11 am - 2 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 6/11/2022: 8:00 am - 11:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Very helpful young man and woman at the location!

Julie S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD R. 
Rating:
5.0

Customer did not leave a comment.

Chuckie D. 
Rating:
5.0

Customer did not leave a comment.

ann H. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Alsway a pleasure to work with this location. Smooth transactions and pleasant people. They go above and beyond.

austin F. 
Rating:
5.0

Excellent trouble-free experience!

Shawn E. 
Rating:
4.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

rick T. 
Rating:
5.0

The representative was kind, courteous, and did everything imaginable to help me move with zero added stresses

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

ALFA C. 
Rating:
5.0

Customer did not leave a comment.

DANNY R. 
Rating:
1.0

Was over charged. Called the day before I picked up truck Was told one price. But was charged more. They gave me someone else's receipt. Called to keep another day until 4:30 the person said ok. Then next morning was told had to have it back by 10:00 am. Not happy. Was going to rent again this week but not now. And I was renting truck to move my mom because her husband died.

John J. 
Rating:
5.0

Customer did not leave a comment.

jacob B. 
Rating:
5.0

Excellent service, thanks so much!

Dustin B. 
Rating:
5.0

Very good customer service experience. They met me on Sunday morning so I could get moved due to that is the only day I had. Would highly recommend this place.

Donna M. 
Rating:
5.0

Everything was good

Corey R. 
Rating:
5.0

We were greated with a smile and a hello, the nice young woman makde us feel comfortable and even carried a great conversation with us. Theses are the kind of employees i would be proud to have work for me anytime !!. Thank you will defently recommend this establishment to anyone who needs to move or haul anything.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Williams Rentals took care of us during our move and offered excellent service. Great customer service.

mary C. 
Rating:
5.0

Customer did not leave a comment.

Danny A. 
Rating:
2.0

I made an appointment online the night before pick up. When the time came the next day i didnt get a call or nothing and they cancelled my appointment. Then i didnt get the 50$ uhaul had promised if something wrong happened on their end

Elvin M. 
Rating:
5.0

Uhaul app wouldn't work when dropping off after hours. Very frustrating. Pictures wouldn't upload.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

kristen D. 
Rating:
5.0

Customer did not leave a comment.

tommy K. 
Rating:
3.0

Make online estimates more accurate. I paid over $100 more than estimated online.

Caitlin B. 
Rating:
5.0

Customer did not leave a comment.

REBECCA S. 
Rating:
5.0

Friendly staff and quick service.

Brandon S. 
Rating:
3.0

I would not recommend Uhaul to anyone ever again. Worst experience with the app setup and having to verify through a phone call with no voice-mail or repeat attempts then expected to go drive and pick up my own truck from a different location with no vehicle. Poor customer service.

Tiffani C. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Yall did great if we owe any more money just let me know at 5013193365 and thx so much sorry we didnt have the truck back we we were suppose to

linda C. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
1.0

Overcharged me before I even left. Initial charge agreed was 346, they charged me 420. Liar and cheats 👌🏻.

Andrew J. 
Rating:
5.0

The Batesville location is outstanding. I would recommend them to everyone.

LESTER P. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
4.0

No improvements. Staff helpful.

Woodrow M. 
Rating:
5.0

These folks were very nice and helpful,did a great job with me, thankyou William's rentals!!😊😉😊

CATHY C. 
Rating:
5.0

Customer did not leave a comment.

Clayton W. 
Rating:
5.0

Awesome service

ERICK U. 
Rating:
5.0

I am not sure there is anything you can do to improve. This was the fastest easiest, and nicest Uhaul place

AMANDA C. 
Rating:
5.0

I cannot think of anything, your service excellent. Thank you for everything and fast service.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

BOBBY S. 
Rating:
5.0

That lady was extremely nice. We appreciate all her help

CATHERINE D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Blake W. 
Rating:
5.0

Customer did not leave a comment.

Shnella W. 
Rating:
3.0

I received 10 dollars off for student discount. Was promised 20 percent off like your web site stated.

Rocky H. 
Rating:
5.0

Customer did not leave a comment.

Micheal S. 
Rating:
5.0

Hope and guy with her are of highest quality individuals.

Douglas D. 
Rating:
5.0

I didn't have a reservation, but I got a very clean almost brand new 26 footer. I will go back without questions.

WILFREDO E. 
Rating:
4.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
3.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

I feel this is the place to go and I will tell anyone needing your service to come to you guys!!!

SHERRY L. 
Rating:
5.0

Customer did not leave a comment.

MARGARETCROSBY W. 
Rating:
5.0

Great service! Thanks!

Ashley G. 
Rating:
4.0

Customer did not leave a comment.

BRENDA R. 
Rating:
2.0

The vehicle I rented was not road safe. The steering was off and the transmission was going out. I easily could have wrecked more than once because of the issues I experienced.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL B. 
Rating:
5.0

great customer service!

Mark W. 
Rating:
5.0

They were Johnny on the spot

DAVID F. 
Rating:
5.0

Had an excellent experience. Hope was great and explained everything well

Douglas D. 
Rating:
3.0

Customer did not leave a comment.

DEBRA M. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

There was a quart of oil I had to buy for the uhaul before our trip was supposed to have everything checked tires were low an the back of the truck was dirty. And found some bottles of water in the cab

Jay G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

The people here are great and easy to work with. They keep their equipment in order and ready to use. I will always rent here when in Batesville.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Nice people. Good location. Lots of trucks and trailers. Let me drop off Sunday evening and come back to check in Monday morning.

Rick K. 
Rating:
5.0

Good sized lot to pull onto and maneuver around. Able to drop the equipment and come back Monday morning to check in. Nice folks to work with.

RICK K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
3.0

Your prices are false advertisement! I used your u haul for 4-5 hours and it cost $95 plus i put $13 in gas when your sign says $19.95, $29.95 and $39.95! I will definitely not recommend y'all or use y'all ever again! I will use Penske next time because I wasn't planning on paying almost $120 for a few hours! Dissatisfied customer

TRACEY M. 
Rating:
5.0

Customer did not leave a comment.

CANDY R. 
Rating:
5.0

Customer did not leave a comment.

johnny W. 
Rating:
5.0

Quick and easy and ready to go! Thank you!

Jason O. 
Rating:
4.0

Rep. Was very helpful.

ANTHONY S. 
Rating:
4.0

Very easy to work with, courteous

KOLBY H. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
4.0

They were very nice, although more than one person could be working so customers don't have to wait to be helped.

William P. 
Rating:
5.0

Yes, I rented it on Saturday and returned it to FORREST city on Saturday at 5:00 pm

Essie G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
5.0

Same

Jason V. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

They were great

LAYMON T. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
3.0

My pick up location was changed last minute. Had to travel further in bad neighborhood. Drop off location very small. But truck was great. Was told I had a free month storage but when I went to get it I was told no uhaul storage available in the area I moved to. Ended up having to pay out of pocket.

KYLE S. 
Rating:
3.0

See above comment on rental. Overall company in general sucked. Poor customer service and communication within company.

Sandi C. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
3.0

We had to put gas in it because it was lower than 1/4 of a tank. I was charged the extra mileage and still had to pay the extra gas. Plus uhaul screwed up my reservation and I had to drive 1.5 hours to get my truck that I was supposed to pick up in Jonesboro,Ar.

JERRY B. 
Rating:
5.0

No improvement needed, very friendly staff.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

kenneth S. 
Rating:
2.0

Key was not in Dropbox for mobile pickup. Train employees to complete tasks.

James A. 
Rating:
4.0

Customer did not leave a comment.

ed T. 
No reviews have been submitted for this location.

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