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George M
Customer Reviews for Williams Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely nothing Batesville location was wonderful Jacksonville location was wonderful. They both worked with me. I worked with them. We had no problems so thank you very much U-Haul for putting your equipment in these two locations.
Anna FIt's fine just like it is.
SHIRLEY CThe attendants went above and beyond to answer questions and verify satisfaction
Linda BThe U-haul app doesn’t work as advertised. Tried to check equipment in after hours and it didn’t work. Attempted to contact someone to help but unable to get anyone on the phone.
Jeffrey HAsking a customer the exact questions they already answered online can be confusing and frustrating. If the customer already completed the entire reservation and answered the questions, charge them the quoted fees, give them the keys and let them go.
Joseph WNothing at all
Colby GInstall running lights on trailer
DENNIS WEverything was excellent
Contassa MThis was the best U-Haul rental experience, ever. Rental was easy, and service was polite and friendly. I hope not to move again, but if I do I'll choose this rental location!
MELISSA MThey have helped us, even when it was after hours. Easy rental process
Esler OWe live local and use these location every time! Highly recommend!
Kelly HThere was no one at the location I’ve been there before though they got animals inside and they are lazy nasty people so honestly we lucked out not having to go in that nasty little box of a building
Lukas Swas fast and easy to get setup and hit the road with our trailer, it was clean and in perfect condition.
mellie lA+
James TAt drop off the App just did not do well. There was only "one bar" of ATT service at this location and it was having trouble uploading pictures. It went off before I finished, so I am not sure if the return process was completed. I was there 40 minutes trying to complete that process. I called next morning to verify they had the truck and they did.
Thomas LI really appreciate William rental. The whole family helps and gets whatever you need. They are amazing to work with and family oriented. Thank you guys for everything.
Bobbie TI did not see inside the facility I was met at the uhaul in the parking lot which is a perk but I can't comment on the locations cleanliness because of this.
David WYou’re doing great and keep up the good work!
Nola SEverything was good and I cannot think of anything else that would make it better.
Nola SThe people here are always awesome. Very good customer service and very polite and accommodating.
Charles SLittle Rock office needs to have reserved truck available
Maple BThe Williams family is always helpful! Actually saved me money by helping me figure out what I really needed and what I could pull!
Nikki BWhen they tell a customer to have the uhaul back by 11am the next day and call them at 8am the next morning saying it needs to be back by 9am is bullshit
James BI don't download apps. Please quit overcharging people that don't download an app or make a profile. It's your job to close out a rental.
Leslie RImprove the AP. Notify customer if change in hours from posted
Justin LWonderful to deal with ! Friendly, Helpful and Fast. I have been there there when they were busy and have been there when they are slow- THEY HUSTLE either way ! They went the extra mile for me a couple of times.Great people ! I can't thank them enough !
matthew mThis was an after hours drop off. Facility was well lit and felt secure in dropping off key and equipment.
GEORGE LThe staff at this location are awesome. We had several problems getting hooked up and they were super patient and helpful
Tony OThe employee who helped me was very friendly!
holger mGreat customer service. They are thorough, friendly, and made it seem simple and quick.
Nicki WThe girls at Williams are outstanding! They really try to take care of their customers!
Bruce PI would recommend this location to everyone who rents a U-Haul in Batesville Arkansas ! They go the extra mile to get you in and out fast - they know what they are doing ! Very hard working , good people ! Wonderful experience - very polite and friendly ! Matt Mc.
MATT MEnsure that the people working there keep working there. Rented twice in three weeks and both times the experience was excellent
Alexander BDrop off was super easy & fast! The staff was very quick and courteous!
Julie PLocation had stated Saturday hours posted until 2pm. Arrived 1:55pm and location was already closed. Recommend staying open for posted hours.
Robert WVery helpful with everything
Stanley SVery easy to drop off. The people were helpful and friendly.
Charles SThe Batesville location was disorganized, slow, and dirty. The office was blocked off and there was a small dog that barked non stop during the entire transaction. Not a professional organization. Thumbs down.
Jeff Bvery polite and helpful ! knew what they were doing ! good people !
Matt MLee was amazing! Super friendly!! Went above and beyond!!! Will definitely be back!!
Madison MEverything was fine, I would rent from U-Haul again. Thank U
Thomas MThe Williams Rentals staff is first rate and top notch. I have done rental business here before. They did an EXCELLENT job!
brian mThey are the best. Everything went smoothly and went above and beyond to help me in a crisis.
Sheila PI rented a 20 foot U-Haul truck, any time the wind would hit me from the left side it would create a whistle that was so loud. I had a headache for 36 hours because of it. This is my second bad experience with U-Haul in a row I will probably not use this company again.
Derrick HVery friendly and knew what I needed to use.
Todd BGood customer service. They were very friendly and helpful.
Richie ALee, at this location went above and beyond outstanding customer service I cannot stress that enough I own my own business and Lee's professionalism concern to detail making sure we knew what we were doing and taking care of us was outstanding you need more people likely in your organization
Teresa MGreat
Danny KPut a winch on the trailers to pull a vehicle up on that would be a great help!
Tom PMake sure that you refund the deposit when the truck is returned as they said I would.
william b