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AARON T
Customer Reviews for Williams Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kimberly was wonderful, top notch.
JOHN LVery friendly and helpful staff. Highly recommended.
Joseph SExtremely helpful and nice
JAMES CVery good customer service and very helpfull
MASON GAmazing customer service here as well, very kind and helpful don't change anything
DESIRA RThis location is really out of it. Not sure why they even do UHaul
Paul HVery friendly. She went above and beyond in her customer service
DAWN DVery helpful staff and easy transaction! Definitely will recommend!
ANNA TMake the online process easier, it takes a long time to complete and you wind up having to call the help desk anyways
Dennis BKimberly was great and very helpful
John SVery dark no lights
Sherilyn LNeed more people like this lady, very kind
Linda RUhaul is by far the Best rental.
Guy WReally no improvement needed at this location. Kim, the lady that assisted me throughout my rental process was exceptional! She was knowledgeable, polite, and made my rental experience painless. She deserves kudos for a job well done!
Bradley LKim is the best U-Haul agent i have ever had!!
Jason CKim was extremely helpful and attentive.
Trusten LGreat people that run this Uhaul. Always helpful and knowledgeable.
John MWould be great to be able to rent a pick up from this location I. Rockville In
Julie WWeekend hours
maurice eHelpful and efficient staff. No troubles, and very accommodating
Gary HThe price per mile on your trucks for local rental is to high
Ron AClean and friendly..
Thomas BHave more 5x8 cargo trailers available.
Ingo SFantastic customer service !! Keep it up!
Julie WThank you for the excellent service!! Also love the ease of mobile check in and out 🤗
Alex HThey weren't open when I returned the truck and trailer, just left keys in the drop off box.
Karen sOur original pick up was supposed to be in Veedersburg, IN. When we got there the place was closed, and the truck was locked behind a gate. It took us over 45 minutes to get a hold of someone from U haul. The gal we spoke with was very understanding an did find us another truck, but it was over 30 miles away (not her fault). We wasted over 4 hours playing around trying to get a truck. I would not recommend the Veedersberg uHaul to anyone! I have to rent another truck this Saturday. My son will be picking it up in Merrillville, IN. I just hope we don't have the same problems again.
Joseph WEngine light was on the entire time. But the most painful part was picking up the moving van after hours and having to use the mobile device to get the key. If I can help it I will NEVER go through that again.
Charles GMy wife picked up the trailer from here and it is terrible that since they did not have a received they sold her an old used rusty one for $15. I think they possibly took advantage of her because she was a women and needed the trailer immediately.
William PWhen we got there the truck had a dead battery we have to call the 24 hour service on the side of the door and wait 2 hours before somebody got there was 31/2 hours by the time we left the lot the people should have made sure the truck was in running condition it had a Burger King bag in the back was not entirely clean but u-haul did compensate me for our troubles.When we got there the truck had a dead battery we have to call the 24 hour service on the side of the door and wait 2 hours before somebody got there was 3/2 hours by the time we left a lot the people should have made sure the truck was in running condition it had a Burger King bag in the back was not entirely clean but u-haul did compensate me for our troubles
Tamra MEverything was great. Very excellent customer service.
Tom Rjust had a hard time doing the online check-in. It actually took us almost an hour. :-( Otherwise it was fine
Curtis HAll good
robert tKimberly at the rental location in Rockville took care of everything. She was awesome and is a real asset to Uhaul.
John GI was surprised I had to bring the trailer back to the original place I picked it up. I had to drive 50 miles out of my way to take it back. I never had to do that before. I was always able to drop it off at a closer location of my destination. That was very disappointing!
RICHARD WNot a thing That was the best trailer that I have ever pulled and I have pulled alot of them
Ronald CIt was fine. Very appreciative of the staff hooking up trailer.
Trusten LIt was a little tricky to make payment, a couple of calls and a visit.
Dj BOvercharging fucks!
Bradley WGreat service!
MATTHEW HEfficient and friendly
Justin HVery accommodating
Trusten LExcellent service and store!
Paul BShe was very helpful and pleasant. I called 2 weeks in advance to rent the truck, received the confirmation 2 days in advance of my arrival and everything was ready when I arrived.
Jessica TAdvise customers to complete the mobile check in before they lock the vehicle and drop the keys in the lockbox
CASEY JGreat U-Haul center in Rockville, Indiana. Thanks.
Kurt VNA
Roy JI was very pleased. Staff was very helpful and friendly.
Trusten L