Customer Reviews for Willow Branch LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

They were very nice and very helpful

Rating:

2.0

I had a morning reservation. The operator called and said they would not be available until 10:30. I had intended to pick up much earlier. I had an appt at 10:30. After my appt I went to pick up, around noon. The operator said my reservation was cancelled by Uhaul. The price on my conf. Email was $143.10 the operator reentered my reservation and the price went up. Who cancelled? It was the operators fault that I picked up later. Do they do this on purpose so they don’t have to honor the promotional rate or does Uhaul cancel the reservation so they don’t have to honor the rate??? You can review the history and see the rate increase and it was not fair that I be penalized because the operator couldn’t rent until 10:30. Seems like a scam but maybe not??

Rating:

3.0

Check in should only be "Checking in" and accepting the truck. I had multiple steps yesterday that I had not had before. If those steps should be required, they should be undertaken BEFOREHAND, not while someone is standing in a 100degree parking lot waiting for an Agent in "who knows where" to approve the person picking up the truck. 1. Are you here? 2. Take a pic to verify it matches what we have on file. 3. Check the truck and verify fuel/Mileage. The app sucks frankly, and the process could be made much simpler than it currently is (and should be made so). The equipment I have used has been fine, I'm frustrated by the app and the fact that they always change my pickup location at random.

Rating:

3.0

U-Haul changed my reservation pick up location and time and did not send me any notice of that. New location of pick up the people were very nice and helpful answering my questions about U-Haul.

Rating:

4.0

Trouble locating the trailer, places to which I was referred did not have it. Once we located the trailer, everything went fine.

Rating:

1.0

I was scheduled to pick up at 8:00 I couldn’t log into my account the app wouldn’t cooperate the website wouldn’t work. The hold time was over 30 minutes. It took the representative a LONG time to figure out problem. Never again!

Rating:

1.0

Pick up location was originally reserved 10 minutes from my house. On the Thursday before, I was informed that it had changed to this location that was one hour and fifteen minutes from my house. This caused a lot of strain and hardship on my moving day. The regional customer service was also horrible. She lacked any kind of empathy or willingness to discuss alternatives and said I can either take what she had given me or cancel. Horrible. I will not be using or recommending U-Haul in the future and I will actively dissuade my friends from using.

Rating:

5.0

Very sweet lady. Even with the confusion she was understanding and helped me with contacting supervisor to damages. Paul at A park and store is a nightmare (where i was suppose to take the truck). Rude and caused hysteria for no reason but to be a jerk bcuz he didn't get his truck.

Rating:

4.0

I have no complaints

Rating:

5.0

I forgot to mention that the vehicle does need a set of new windshield wipers .

Rating:

3.0

In my opinion, the self return process is rather complicated. I completely understand the reasoning behind it but, by that time, you really just want to be done with the whole moving situation.

Rating:

3.0

It was closed. I had to call U-Haul to make sure it was ok to just drop the tow dolly off.

Rating:

5.0

Easy location to find. Excellent customer service. Easy to back up and hook up the trailer.