Customer Reviews for Willys Hot Shot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Willys Hot Shot

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Jason H.
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Alicia P.
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David B.
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Angela T.
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Donald Lee Jr B.
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John helped us with everything from planning the trip to providing supplies for the long travel. Highly recommend Willy hot shot for your uhaul travels.

DAVID CHARLES R.
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The owner walked outside with in seconds of showing up. Very helpful and even stated he could help me with the insurance claim if no one called me back.

Sherry K.
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John W.
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Richard J.
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Thomas C.
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Warren D.
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Mike J.
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Johnnie G.
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I had not been informed of the drop off locations hours and was just given paperwork advising me to call before dropping off. I did attempt to call prior to dropping off, however, I sat on hold for greater than fifteen minutes with no pick up from a representative. I actually arrived at the location and found other individuals waiting for someone to arrive so they could return their Uhaul truck. I was informed by one of the individuals that there was an option to use an app or website to conduct drop offs. No one had ever informed me of this option.

Nicole F.
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Location was not open the day after July 4th, my day for pick-up. It took an hour to get someone in the office to get our rental from them.

brogan R.
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David A.
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Glenn F.
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The owner went way out of his way to help this old Veteran. I cannot say enough good things about this Gentleman and how he takes care of his customers. Thank you SiR. I could not imagine that kind of service anywhere else. If all business owners cared like him....

TED B.
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I DON'T THINK THAT THE TRAILER BRAKES WORK.I'M GLAD I HAD A HEAVY DUTY TRUCK OR I WOULD HAVE BEEN IN TROUBLE.

michael M.
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Peter W.
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MICHAEL G.
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Keith W.
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Katherine C.
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excellent experience - thank you!

Adam S.
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The operator was difficult to reach but he was very friendly and courteous when I was able to reach him. I tried calling to confirm my reservation several times before my moving day and there was no answer or voicemail to leave a message.

DEVIN L.
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great service thanks

William C.
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The young man working at this store took very good care of me. Helped me work out the best price and combination. You couldn't ask for a more pleasant uhaul experience

Darrion G.
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Thomas S.
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Kristen P.
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great service, thank you for your help!

Eric A.
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thanks

william B.
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I appreciated the owner coming out after hours to provide us with a rental.

Terrance B.
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I arrived at 3 PM and they were already closed.

Louis S.
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Gary M.
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Jon was very helpful with finding my needs for the move. The truck was a perfect size for the move to my new home. The truck was clean and well maintain. I would recommend Jon location to others to help them to grow their business.

Joey H.
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Angelina H.
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They were very helpful and personable.

Jon H.
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Edward H.
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Everything was great!

Daniel V.
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Mikayla C.
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GEORDIE S.
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I don't know what these other entitled cry babies are talking about but this is literally the best U-Haul experience I've ever had. Friendly young worker. Thanks!!

Geordie S.
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I don't know what these other entitled cry babies are talking about but this is literally the best U-Haul experience I've ever had. Friendly young worker. Thanks!!

Jon H.
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Pretty much the greatest U-Haul I've ever been to.

Brian S.
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Have an actual Uhaul place and not some run down body shop.

Richard B.
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All went great

WAYNE C.
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Michael D.
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Nothing, the gentleman took good care of me.

Mark K.
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William K.
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James L.
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Your trailers should have the round 7 blade connector and electric trailer brakes. Should also have a post jack in the front so you don't have to get a hernia lifting the tongue off the hitch. Some lights inside would be great too. Wheel chocks should be provided.

Alex B.
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Overcharged my account!! My final receipt showed 130.00 but U-Haul took 150 from my account!! This needs to be corrected!!

Jon H.
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Very happy with customer service. Truck was ready at time of pick up. Helpful to rent the moving blankets too. We will being using them in the near future and recommend them to our friends.

Darren A.
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Great service

GEORDIE S.
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always a tip top rental experience here

Jon H.
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Excellent service, excellent location, thanks

James H.
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Gary L.
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Friendly and efficient young guy checked me in. Very quick, I dropped the truck and was on my way in only a few minutes. Easy to find location just a mile or two south of I-68. The place was filled with other trucks, but no problem finding a place to park.

Carl B.
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Coleburn V.
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Our original reservation was for the Van Voorhis location in Morgantown. No one was at the location at our scheduled pickup, so on top of the stress of moving, we had to scramble to figure out how to get a truck. The staff at the Westover location helped us get in touch with U-Haul dispatch in Charleston, who transferred our reservation to Willy's Hot Shot. Thank you to the staff at Willy's for a smooth pickup & drop off!

MOHAMAD M.
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great thank you

Geordie S.
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This is the best U-Haul in Morgantown! I have become a regular. Thank you for all that you do!

Rachelle V.
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We returned the truck at 1:30pm and no one was at the location that said it would be open until 3pm. Also, the email saying we had to return the truck electronically with an AP came at 11:30am while we were in the middle of the move. Better email instructions should have been provided by Uhaul prior to the day of the pickup and drop-off.

Lauren K.
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Kevin M.
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Robert S.
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Warren E.
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The office & parking are sort of tight.

Logan D.
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Logan D.
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Personnel were unprofessional, location has extremely limited parking/area to turn vehicles, and hours of operation are variable.

GEORDIE S.
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Anthony M.
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Well, i thought their web site indicated they were open on Sunday until 3pm. When I arrived around 245pm they were closed. that was a little irritating but it could be that i read their website incorectly

SCOTT H.
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JOHN R.
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Todd M.
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patricia W.
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returned the truck on Sunday July 2nd before 1PM sign on door stated they would be open untill 1PM due to holiday but no one was there. dropped key in return box

Ann S.
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duane P.
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Great service

Geordie S.
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The lobby has a professional, clean appearance and the service was fast and straightforward.

Brad R.
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Gregory C.
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Great experience. Again. I've rented several trailers and trucks in the last 18 months and have had excellent service each time.

Jason E.
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The gentleman I worked with was friendly and fast to get us the keys so we could get to work moving our stuff!

PRANEETH M.
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David B.
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The SMART phone access was easy. I was glad to be able to get access to a vehicle during closed hours.

JEFFREY T.
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Lindsay Y.
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IVAN P.
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Alexander W.
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Person who helped me was super friendly and helped me a lot through the process.

steven F.
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DERORAH J.
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The office staff was professional, friendly, and helpful. Later I realized I would have liked to have been shown how to adjust the side mirrors (for rear viewing). The truck was easy to drive, other than getting out of the Hot Shot parking lot. Overall, I was very happy with this rental experience.

JON H.
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The best U-Haul location in Morgantown!

Trey T.
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Lester P.
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everything went well, I reserved online and the pick-up went well

Francis H.
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William K.
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Phillip A.
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You should have a truck delivery service available for people who do not have their own vehicles. the location I went to was well outside of walking distance, and I had to find my own ride. Which many people will of course be capable of doing, but in edge cases (single parents with no car, far from your pickup location) it would be a phenomenal service to have the van delivered and picked up....with the proper delivery charge of course.

Erin J.
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SAMUAL B.
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LAWRENCE D.
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The van was new and in great condition and the staff at Willey's Hot Shot Services were friendly and very helpful.

Karen B.
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Better parking in there lot for cars that have to be parked until we return with the uhaul truck. Other than that our experience was excellent!

GERALD P.
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Jane F.
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No reviews have been submitted for this location.

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