John at this site was very excellent to deal with. He was attentive, helpful and was available when he said he would be. Highly recommend this U-Haul site.Stephen Z.
Customer Reviews for Willys Hot Shot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jim H.
I will be doing business here from now on.Brandon L.
The guy that was working this day was so very helpful and polite. Most places make you feel rushed. It was like we knew him forever but never met him a day in our lives. I would recommend this exact location to everyone!!!!!Chantel G.
Customer did not leave a comment.CREED W.
Customer did not leave a comment.Ryan D.
This was a late night drop off. The phone app didn't work at that location, but the site owner was aware and the drop off worked correctly anyway.NATHANIEL A.
Customer did not leave a comment.John D.
Customer did not leave a comment.John D.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.JAMES WILLIAM C.
Customer did not leave a comment.David S.
Misread that I had reserved 2 u-boxes and only brought 1. Brought the additional box a few hours later.Allison B.
Customer did not leave a comment.Zachary M.
Customer did not leave a comment.Jamie Alan B.
Customer did not leave a comment.ROBINE MICHELLE R.
Customer did not leave a comment.Gregory D.
We are a military family who has used uhaul exclusively over the last 20 years for our many moves across the U.S. We were very disappointed that uhaul â€œsellsâ€ mover help but then does no coordination with the moving companies it â€œpartnersâ€ with to locate ubox, ensure the delivery timing and actually manage the movers that the customer scheduled. The website makes it sound like the customer can book the ubox and the movers and then set up a time to deliver/offload and all planning is complete. In reality; there is no coordination between uhaul and the movers and it's up to the customer to reach out and manage the timing, including delays, and the scheduling of the movers even after all the booking and payment is complete. Uhaul should make it known to the customer that it is the customer's responsibility to manage all aspects of logistics with the moving company that the customer books and that uhaul does nothing to support the customer in this regard. I had to call and reschedule multiple times because of delays of my ubox delivery and the company that was offloading had no idea the ubox was delayedâ€”uhaul doesn't notify them at all of delays or even when the ubox has arrived. This business model is horrible for both the customer and the moving companies. Uhaul should stick to renting trucks and containers and not pretend they have all inclusive service with moving companies because they don't. It's completely disjointed and only added additional stress to an already stressful process. I will not book uhaul services again after this experience.Asheleigh G.
Be better organized with clearer communicationKatherine R.
The customer service is excellent.Cheryl P.
Willy's Hot Shot was great every part of working with them was a breeze. Once the U-Boxes left them and were in Uhauls hands it became a nightmare. The online system did not give any accurate information, I didn't have access to my pick up date for when the U-Boxes would be picked up once empty, and I could not change this date that I already didn't know. The local offices either couldn't help or would not pick up the phone at all. The 1-800 number customer service was completely unhelpful, though I think that is a structure is not their fault, and finally the local person who finally set up the pick up time and date for me was rude, yelled over me as I tried to speak, and talked to me like I was an idiot. Overall, the neighborhood dealer I worked with was great, but if it is up to me I will never use U-haul again and I will make sure no one I know does either.brady W.
Customer did not leave a comment.Joanna W.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.Cheryl P.
Customer did not leave a comment.Randall A.
Excellent customer serviceDIANA H.
Customer did not leave a comment.Kevin T.
Location was closed, which is fine, A little out of the way. Had to have been a location closer, but I couldn't get anyone to answer at the locations I called and was on hold forever with the 800 numberScott F.
The truck was NOT clean. Cab didn't seem like it had been sanitized. The cargo area had not been swept. I have photos and video.Rebecca R.
I was very pleased with Willy's hot shot. Very helpful and professional. It was a pleasure doing business with them. I would highly recommend them to anyone.japak C.
Customer did not leave a comment.keith D.
Cheaper than Enterprise and John always takes good care of us!Wilson W.
The location is in a ridiculous spot to try to maneuver and pull onto the main road. The truck had a check engine light on when I rented it and screamed when I would turn the steering wheel or try to brake. Unacceptable to rent one with an issue. Great way to screw someone with the insurance part and needing a tow.JESSICA S.
Send more people to this location for pick upThomas L.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.Alicia P.
Customer did not leave a comment.David B.
Customer did not leave a comment.Angela T.
John helped us with everything from planning the trip to providing supplies for the long travel. Highly recommend Willy hot shot for your uhaul travels.Donald Lee Jr B.
The owner walked outside with in seconds of showing up. Very helpful and even stated he could help me with the insurance claim if no one called me back.DAVID CHARLES R.
Customer did not leave a comment.Sherry K.
Customer did not leave a comment.John W.
Customer did not leave a comment.Richard J.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Warren D.
Customer did not leave a comment.Mike J.
I had not been informed of the drop off locations hours and was just given paperwork advising me to call before dropping off. I did attempt to call prior to dropping off, however, I sat on hold for greater than fifteen minutes with no pick up from a representative. I actually arrived at the location and found other individuals waiting for someone to arrive so they could return their Uhaul truck. I was informed by one of the individuals that there was an option to use an app or website to conduct drop offs. No one had ever informed me of this option.Johnnie G.
Location was not open the day after July 4th, my day for pick-up. It took an hour to get someone in the office to get our rental from them.Nicole F.
Customer did not leave a comment.brogan R.
Customer did not leave a comment.David A.
The owner went way out of his way to help this old Veteran. I cannot say enough good things about this Gentleman and how he takes care of his customers. Thank you SiR. I could not imagine that kind of service anywhere else. If all business owners cared like him....Glenn F.
I DON'T THINK THAT THE TRAILER BRAKES WORK.I'M GLAD I HAD A HEAVY DUTY TRUCK OR I WOULD HAVE BEEN IN TROUBLE.TED B.
Customer did not leave a comment.michael M.
Customer did not leave a comment.Peter W.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Keith W.
excellent experience - thank you!Katherine C.
The operator was difficult to reach but he was very friendly and courteous when I was able to reach him. I tried calling to confirm my reservation several times before my moving day and there was no answer or voicemail to leave a message.Adam S.
great service thanksDEVIN L.
The young man working at this store took very good care of me. Helped me work out the best price and combination. You couldn't ask for a more pleasant uhaul experienceWilliam C.
Customer did not leave a comment.Darrion G.
Customer did not leave a comment.Thomas S.
great service, thank you for your help!Kristen P.
I appreciated the owner coming out after hours to provide us with a rental.william B.
I arrived at 3 PM and they were already closed.Terrance B.
Customer did not leave a comment.Louis S.
Jon was very helpful with finding my needs for the move. The truck was a perfect size for the move to my new home. The truck was clean and well maintain. I would recommend Jon location to others to help them to grow their business.Gary M.
Customer did not leave a comment.Joey H.
They were very helpful and personable.Angelina H.
Customer did not leave a comment.Jon H.
Everything was great!Edward H.
Customer did not leave a comment.Daniel V.
Customer did not leave a comment.Mikayla C.
I don't know what these other entitled cry babies are talking about but this is literally the best U-Haul experience I've ever had. Friendly young worker. Thanks!!GEORDIE S.
I don't know what these other entitled cry babies are talking about but this is literally the best U-Haul experience I've ever had. Friendly young worker. Thanks!!Geordie S.
Pretty much the greatest U-Haul I've ever been to.Jon H.
Have an actual Uhaul place and not some run down body shop.Brian S.
All went greatRichard B.
Customer did not leave a comment.WAYNE C.
Nothing, the gentleman took good care of me.Michael D.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.William K.
Your trailers should have the round 7 blade connector and electric trailer brakes. Should also have a post jack in the front so you don't have to get a hernia lifting the tongue off the hitch. Some lights inside would be great too. Wheel chocks should be provided.James L.
Overcharged my account!! My final receipt showed 130.00 but U-Haul took 150 from my account!! This needs to be corrected!!Alex B.
Very happy with customer service. Truck was ready at time of pick up. Helpful to rent the moving blankets too. We will being using them in the near future and recommend them to our friends.Jon H.
Great serviceDarren A.
always a tip top rental experience hereGEORDIE S.
Excellent service, excellent location, thanksJon H.
Customer did not leave a comment.James H.
Friendly and efficient young guy checked me in. Very quick, I dropped the truck and was on my way in only a few minutes. Easy to find location just a mile or two south of I-68. The place was filled with other trucks, but no problem finding a place to park.Gary L.
Customer did not leave a comment.Carl B.
Our original reservation was for the Van Voorhis location in Morgantown. No one was at the location at our scheduled pickup, so on top of the stress of moving, we had to scramble to figure out how to get a truck. The staff at the Westover location helped us get in touch with U-Haul dispatch in Charleston, who transferred our reservation to Willy's Hot Shot. Thank you to the staff at Willy's for a smooth pickup & drop off!Coleburn V.
great thank youMOHAMAD M.
This is the best U-Haul in Morgantown! I have become a regular. Thank you for all that you do!Geordie S.
We returned the truck at 1:30pm and no one was at the location that said it would be open until 3pm. Also, the email saying we had to return the truck electronically with an AP came at 11:30am while we were in the middle of the move. Better email instructions should have been provided by Uhaul prior to the day of the pickup and drop-off.Rachelle V.
Customer did not leave a comment.Lauren K.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Robert S.
The office & parking are sort of tight.Warren E.