Customer Reviews for Wilson Auto Service
(U-Haul Neighborhood Dealer)

43 reviews

201 North St E   Talladega, AL 35160

(256) 474-0882

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 11/9/2024: Closed
  • 11/10/2024: Closed
  • 11/11/2024: Closed
  • 11/12/2024: Closed
  • 11/13/2024: Closed
  • 11/14/2024: Closed
  • 11/15/2024: Closed
  • 11/16/2024: Closed
  • 11/17/2024: Closed
  • 11/18/2024: Closed
  • 11/19/2024: Closed
  • 11/20/2024: Closed
  • 11/21/2024: Closed
  • 11/22/2024: Closed
  • 11/23/2024: Closed
  • 11/24/2024: Closed
  • 11/25/2024: Closed
  • 11/26/2024: Closed
  • 11/27/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 11/30/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(256) 474-0882

201 North St E
Talladega, AL 35160

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 11/9/2024: Closed
  • 11/10/2024: Closed
  • 11/11/2024: Closed
  • 11/12/2024: Closed
  • 11/13/2024: Closed
  • 11/14/2024: Closed
  • 11/15/2024: Closed
  • 11/16/2024: Closed
  • 11/17/2024: Closed
  • 11/18/2024: Closed
  • 11/19/2024: Closed
  • 11/20/2024: Closed
  • 11/21/2024: Closed
  • 11/22/2024: Closed
  • 11/23/2024: Closed
  • 11/24/2024: Closed
  • 11/25/2024: Closed
  • 11/26/2024: Closed
  • 11/27/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 11/30/2024: Closed

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

It was difficult to get the truck and it was nasty also it was damaged badly

Colpertrice M 
Rating:
3.0

It was hard to get in the rental and the truck did not come with the dolly I paid for.

Jacinta J 
Rating:
4.0

Customer did not leave a comment.

Barry B 
Rating:
5.0

Great people to deal with.

THOMAS J 
Rating:
2.0

Everything is just grown places it feels like your gonna wreck bye to the clutter of the parking area

William R 
Rating:
2.0

Customer did not leave a comment.

Anne B 
Rating:
5.0

Truck was parked in a very convenient spot for us. Very easy to find, will use again!

JONATHAN G 
Rating:
1.0

Customer did not leave a comment.

CINDI H 
Rating:
3.0

It would have been nice to have the pick up/drop off location CLOSER to Birmingham, AL than the one used.

kirk k 
Rating:
3.0

Customer did not leave a comment.

Dawn W 
Rating:
3.0

Two issues. First the pickup location was 2 hours out of our way. We had requested a pickup in Birmingham, AL and were sent Talladega, AL Second, the rep offered a discount of $200 if we agreed to drop off the truck at an alternative location. We agreed but that was never entered into the system. When I called before my return the service rep said that the offer was declined and there was nothing they could do although I was willing to take it to the West Chester location. So overall, not pleased with the outcome. My experiences with Penske have been much better.

James H 
Rating:
3.0

Customer did not leave a comment.

Christine s 
Rating:
1.0

Customer did not leave a comment.

DTORIUS R 
Rating:
3.0

Customer did not leave a comment.

Raymond A 
Rating:
3.0

To clean the trucks inside.

Jennell H 
Rating:
5.0

Paid for an appliance dolly and didn't get one.

Bryan S 
Rating:
4.0

Website is difficult to understand and navigate to reserve and pay for rentals

Joshua F 
Rating:
1.0

Location is a gross, old mechanic shop. I attempted to pick up my truck via the phone app, but it requires you to pick up the keys from the employee inside - but there was no one there. I waited for 30+ minutes - jumping between Uhal customer service the whole time. The posted phone number at the location went strait to voicemail. Not helpful at all. Eventually, I just had to change my pickup location. 0/10

Logan H 
Rating:
1.0

There was no one there..around noon waited called..no one present...this was the most unorganized nasty stressful thing ever..

Donna J 
Rating:
5.0

Customer did not leave a comment.

Jennie L 
Rating:
3.0

Customer did not leave a comment.

John W 
Rating:
5.0

Online Checkin was perfect!

Logan H 
Rating:
1.0

Dropped off truck and was told that I would get my deposit back when I did. The guy told me no to call uhual so I did. Uhual rep had to call them and tell them how to refund me my deposit back.. they also said I went over on mileage which was fine it came out my refund but they also charged me for fuel which I had literally stop at a gas station 20 feet away and left the truck with more gas than when I pick it up. So there goes half my deposit and still haven't received the he rest of it. When I called them bout the gas charge's the lady said she would look and make sure and ask me if f I took a picture. I've never had to take a picture before it's always been right w he when I've rented from you guys. I really believe they were just tryinf to make money and scam me

Brandi W 
Rating:
5.0

Customer did not leave a comment.

Gregory R 
Rating:
4.0

Customer did not leave a comment.

William D 
Rating:
1.0

No one available, no one answered calls, lot was full so no place to park trailer, had to stop traffic to back in trailer.

Bill G 
Rating:
4.0

Love the Wilson's

Luther G 
Rating:
5.0

Don’t charge so much and make sure your trucks have a full tank for customers.

James P 
Rating:
5.0

Customer did not leave a comment.

SHANEEKA H 
Rating:
3.0

Customer did not leave a comment.

Ron B 
Rating:
1.0

The people was very rude and desperate full I would not recommend uhaul to anyone.the truck messed up had a woman talk nasty and rude to me .pick up truck on empty left it half walk full and did get anything in return. And changed me for pulling a trailer for them .

Jason f 
Rating:
5.0

Customer did not leave a comment.

Demetrius N 
Rating:
5.0

Customer did not leave a comment.

Ricky L 
Rating:
3.0

This is the second time I rented in one month and the my first experience was not like this. This was just horrible!!!!

LASHONDA Y 
Rating:
5.0

Customer did not leave a comment.

JEFFERY B 
Rating:
5.0

Customer did not leave a comment.

MORRIS S 
Rating:
4.0

Very helpful and friendly

Beverly L 
Rating:
5.0

Customer did not leave a comment.

TAMEKIA M 
Rating:
5.0

Customer did not leave a comment.

Melissa W 
Rating:
5.0

Customer did not leave a comment.

Jordan T 
Rating:
4.0

Customer did not leave a comment.

Travis S 
Rating:
5.0

No improvement needed. The people were very friendly and helpful. They also went out of their way and opened their office just for me because they were closed the day I needed the rental.

Karen A 
Rating:
5.0

Customer did not leave a comment.

David D 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top