Customer did not leave a comment.Douglas H.
Customer Reviews for Wilson Furniture Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have been charged almost $1900 for what was supposed to be an $800 trip to Georgia with my original quote. I will be disputing these charges and contacting the corporate office. All of this was caused by incompetence at their location. I have never in my life seen a more unorganized operation.Joshua D.
Clean out the cab, food and drink spills, trash, smelled from someone smoking.David B.
Customer did not leave a comment.JEFFREY K.
Customer did not leave a comment.DEREK CARL W.
Please make sure you get a copy of your rental agreement there and don't have it emailed. I never received mine. I was charged an extra amount for going over the miles that they put in. I thought that I paid in full for a one way travel and thought it would be all done but got an extra charge at time of dropping off the equipment was told it was for going over the miles. The people here are very courteous and pleasant and helpful with everything but I am hesitant to ever use them again due to the extra charges I got due to going over miles that they put in. They should have included the use of going to the apartment and back to the Uhaul place to drop off the equipment which I don't think they did.Patricia S.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.Diana O.
Customer did not leave a comment.JUDY B.
Uhaul Larry was rude & obnoxious lied to us about pricing & charged us for thighs we didnt need or use such as a a dolly & didnt tell us how hidden feeesDONALD B.
Customer did not leave a comment.Larry S.
Customer did not leave a comment.JAMES N.
Customer did not leave a comment.Corey K.
Customer did not leave a comment.NATALIE W.
Customer did not leave a comment.Doree T.
Customer did not leave a comment.JONETTA H.
Equipment wasn't in great shape. Wasn't very clean. Staff was rude and unhelpful the entire time. Very unfriendly. I was charged extra for gas even though I made sure to fill it back to what it was when received. I returned the rental around noon and my invoice claims that I returned it at 230. This is the second time I tried this location and will NEVER be going to this location again, for ANY business. I will strongly recommend to others that if they need to rent Uhaul equipment, to drive a little further to do so. This place has shady practices and hurts the Uhaul name.XAVIER N.
Customer did not leave a comment.Howard B.
Customer did not leave a comment.Charlotte N.
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.Gary L.
I was moved to a different location and then they messed up with the lock box and then I had to take a bigger truck and now I charging me even more? This service was average at best.Adam J.
Customer did not leave a comment.Traci T.
Customer did not leave a comment.Brian V.
Very great and pliete pplRICKEY LYNN JR M.
Customer did not leave a comment.Laura L.
Customer did not leave a comment.Larry K.
Could work on customer service but got the job done regardless.Brandon H.
Nothing you guys rocksHELEN C.
After my experience with one of your other locations in Martinsferry OH it was so refreshing to get what I needed with no hassle....Thank you Wilson FurnitureChristine S.
Keep doing what you're doing..I will recommend you to all my friendsThomas L.
Wilson's did a great job but when I e mailed the corporate about a credit on our bill during the bad weather I did not even receive a response. If this is the way your corporate office operates I may reconsider future use.Jack R.
Customer did not leave a comment.Judith A.
The car dolly did not have a lock so it kept swayingDARIUS S.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Beth Ann C.
Dealer was not there when we arrived. Fumbled around the rental process. Did not have the dolly that was reserved and although said sorry, made excuses like it really wasn't that big of a deal, and it impacted our move greatly. The office was a mess and our move was delayed because of their inefficiency. Would never go back there and would never recommend to anyone.LISA B.
Wilson furniture was great. But we were originally suppose to pick up a truck at Naylors in Martina ferry but when we got there they were closed. We called and they told us that they knew nothing about it and couldn't even find anyone to come and help us,I think maybe you should check into this because this caused a great inconvenience, luckily Wilson furniture was able to help us.Tammy L.
Customer did not leave a comment.robert M.
Although this pick up was quicker than the last, I can't wait until the office is moved to another location. Right now you have to go into Wilson furniture, and ask for someone in the U Haul department. The Wilson staff treat U Haul customers as annoyances. I even overheard one saying she can't wait until they move the U-Haul business out of there. She knew I was waiting because she was the one who told me to have a seat. So I think that snide comment was for my benefit. My previous Pick up experience was the same with the Wilson staff treating me as an annoyance.Lynnette A.
The pick up experience was great, with no issues.David C.
Employees work on commisson Furniture customers came in while he was doing contract so now hes in a hurry saying hes loseing money your product takes second seat at this locationdavid D.
Do not know it was quick and easy. Thank youVernon B.
Customer did not leave a comment.Betty S.
Do a thing was the Dolly was too little couldn't use itKATHIE B.
Customer did not leave a comment.Larry D.
Customer did not leave a comment.Kathleen M.
Customer did not leave a comment.Michael S.
I think it is ridiculous that you charge $.99 a mile. And I put gas back in the tank as well.Aimee R.
I had no problem with drop off but one small issue I was confused where it is suppose to be at.Natasha M.
Great owner, that is Jason Wilson.STEPHEN JOSEPH S.
Customer did not leave a comment.Patrick D.
Jason is a good guy to deal with.Anthony D.
Customer did not leave a comment.Clayton S.
Have a rep on site who knows how to do a rental and not feel like a bother to the ones working who don't know how to do the rental processDave S.
The whole experience was awful, charged me for insurance I didnt ask for, changed my pickup location and my drop off location without notifying me so I had to drive an extra hour for no reason.Chase K.
Jason was very helpful. Took good care of my needs.Paul A.
Customer did not leave a comment.Kevin L.
Rude customer service and added insurance Without my permission. And charged me a extra day due to him failing to explain time of drop offPatrick N.
Customer did not leave a comment.Curtis J.
Friendly and helpful.Gerald O.
Customer did not leave a comment.john V.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.rebecca M.
Paul and Jason were very helpful and friendly.Jeff L.
Customer did not leave a comment.MISTY MARIE B.
Make more information available about the equipment such as more dimensions referring to the height of the hitch off of the ground for the towable units. The 6' x 12' unit I rented was tilted towards the rear and the contents, even though I tied it off settled towards the rear as we traveled. That unit has an overhead roll up door and it was difficult to get the door open after arriving. If the hitch height was known I could have brought the correct equipment to level the unit. Please post more dimensions on your website. Thank you!James F.
Customer did not leave a comment.BRIAN M.
Went in at my reservation time. Has to wait on him to flip through a furniture catalog with one person and had to wait for him to help an elderly woman with looking at a set of recliners. Waited almost on hour there while they had other employees that could help them. While he is the â€œonlyâ€ uhaul associate.Devin H.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.Jason W.
The intersection at this location is very hazardous. Not U-Haul's fault, but it is a detrimental issue.Joseph Martin H.
Customer did not leave a comment.Mike T.
Customer did not leave a comment.ashton W.
Had a minor delay getting access to vehicle but staff at Wilson's was very friendly.Jennifer P.
Customer did not leave a comment.Aric J.
The equipment was in top notch shape, I had no issues whatsoever. Jason Wilson was extremely accommodating and beyond fantastic to work with for my unique situation with moving my aunt To Bridgeport from Columbus OH. Excellent service! Will definitely recommend to anyone who asks!! Thanks Jason!PATRICIA F.
I showed up for my rental and there was no one there on the Uhaul rental end. I was told by an employee to go ahead and take the trailer since I completed online check-in. An hour into moving things I get a call saying the online check-in had not completed. I rented a 4x7 ($14.95) trailer and according to the online check-in process I wasn't going to be charged anything more for the 5x9 ($24.95) because that was the only available equipment. An employee calls and says there was an issue with the online check in and that he would call me back. I took the equipment back that afternoon not having heard from him. I called him back and said that I had returned it. He asked that I send a picture of the equipment which I did. And then he calls me back saying that there was an issue and he had to cancel and reenter the reservation. This triggered the full price. And then he added the safetow which I had opted out of and charged me $35.00. I said after my card had already been ran that was not the correct price and he told me find where it said only the $15,. Why should I have to go out of my way to correct their mistakes. I cant help there was no one there. Very stressful ontop of a stressful day of moving.Candace G.
Customer did not leave a comment.Larry P.
Customer did not leave a comment.James J.
Customer did not leave a comment.Aaron M.
The only criticism I have is how expensive the mileage is.Rich W.
Customer did not leave a comment.Tricia Z.
Customer did not leave a comment.Mark G.
I was charged for a dolly but there wasn't one.Jason P.
Well done on equipment and service..Zack A.
Jason was very helpful!Kenneth Carl F.
They were very accommodating and when I couldn't get the 15ft truck they offered a 10ft and gave me a discount. I would recommend because they stand by their word and we're very professional.LeAnn D.
Jason is a great guy to deal with. Really nice and extremely helpful. Will definitely go to him for all future needsWilliam M.
Customer did not leave a comment.John B.
Customer did not leave a comment.Arielle F.
Could not have had a better experience. Jason was first class.Frank M.
This experience got off to a rough start, but U-Haul stepped up and made it right. Thank you!Ellen K.
Customer did not leave a comment.Michael M.
Store was closed due to corona virus lockdown. Waited a long time for help in attaching.khalil K.
Customer did not leave a comment.James D.
Truck was dirty in cab and in loading area. Worked well for my needs would rent again. Thank you!rene C.