Customer Reviews for Wilson Furniture Rentals
(U-Haul Neighborhood Dealer)

272 reviews

253 N Lincoln Ave   Bridgeport, OH 43912

(740) 738-4007

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: 11 am - 2 pm

Services at this Location:

Contact Us

(740) 738-4007

253 N Lincoln Ave
Bridgeport, OH 43912

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: 11 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bobby W. 
Rating:
5.0

Customer did not leave a comment.

Joyce S. 
Rating:
5.0

5 Stars!

JOE T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD F. 
Rating:
5.0

Great customer service. Thank you. Friendly staff.

Don P. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Easy process, friendly staff

James C. 
Rating:
3.0

Customer did not leave a comment.

Tiffany T. 
Rating:
3.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

You guys do a wonderful job when I ask if I can get a truck you guys are on it quick

LISA B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

anita A. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

No problem.. all was smooth and fast!!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

teddy G. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

DAWN T. 
Rating:
5.0

Customer did not leave a comment.

Sandy T. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

The app gave me a good bit of issues checking in; and when going into the store to get help they seemed like we were a bother at first and the gentleman told me “I must have it at the wrong uhaul location” when I knew I didn't it kept saying my session expired. Once checked in it seemed to go smooth.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
1.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
4.0

Customer did not leave a comment.

misty C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Antoine H. 
Rating:
5.0

No need for improvement. Great location, he gave me personalized driving advice and was very helpful with questions.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Francesca C. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Having the truck with more gas will help so we do not have to go to the gas station right away

Fernando R. 
Rating:
5.0

Thank you for a smooth rental experience!

chad H. 
Rating:
5.0

Customer did not leave a comment.

kayla C. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
3.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Everything was great! Thanks for making our move easier!

AMY J. 
Rating:
5.0

Customer did not leave a comment.

ashley S. 
Rating:
5.0

Easy to find and park

Michelle W. 
Rating:
4.0

why did I get charged 25 dollars for a cleaning fee?

Michael J. 
Rating:
5.0

Great service. Nice people. Highly recommend

ARTHUR F. 
Rating:
5.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

Customer did not leave a comment.

DUANE R. 
Rating:
3.0

Paul The UHaul Personel who works at Wilsons there was highly rude upon pick up of Truck he was very short and unprofeasional and rushed us on our way. I called upon pick up and he was very rude on the phone and hung up with out saying bye.

Tiffany L. 
Rating:
5.0

Customer did not leave a comment.

StephenM L. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

brian G. 
Rating:
5.0

The employees made my rental experience smooth and easy Robbie was very professional and kind Thank You for the great people. Mary Mathiasen

mary M. 
Rating:
5.0

Customer did not leave a comment.

darrick D. 
Rating:
5.0

Truck was dirty ,cab stunk , truck had a bad shimmy at 55 mph, needs alignment, air pressure different in all tires , truck should not be rented until these issues are addressed under these circumstances I will not rent another uhaul I felt unsafe throughout my trip!

Roger P. 
Rating:
5.0

Very helpful, quick checkin, great service.

Jeremiah B. 
Rating:
4.0

I had a reservation made three weeks ago in Wheeling, WV at ASAP Auto in Wheeling WV for a 15' Truck. I have done this every month for 4 years to support our local food bank. I even did the mobile pick-up. When I arrived there were no 15' trucks available. I had to edit my reservation at the last second to Wilson Furniture in Bridgeport, OH, across the state line, to get the truck I needed. Apparently, reservations mean nothing even to repeat customers. UHaul almost took 4,000 lbs of food away from the homeless because they can't honor a reservation at ASAP Auto. I'm very grateful to the Wilson Furniture location for bailing us out at the last moment. They were excellent. And I highly recommend them.

ARTHUR F. 
Rating:
5.0

Customer did not leave a comment.

johnathon D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
3.0

A little hard to find at first, but drop off went smoothly!

Brian T. 
Rating:
4.0

I would highly recommend to a friend the process was very easy. When we return the truck, Staff was very courteous and friendly.

Christine P. 
Rating:
1.0

when customer says he will be there at 9 am have someone there to wait on them instead of making them wait 30-45 minutes for someone to get there. The return was part was good and fast

daniel S. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
3.0

Everything was good thank you

susan M. 
Rating:
5.0

Everything was great. Courteous and prompt

mike M. 
Rating:
5.0

These guys rock...

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Excellent service

Daniel P. 
Rating:
1.0

Truck was extremely loud and had exhaust issues. It had zero gas in it. And it did not come with the dollys we paid to rent. Horrible experience. Will never rent from here again.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Really nice people, very kind and service was really quick!

Alejandra H. 
Rating:
5.0

Did after house check in which is nice but again if someone doesn't have availability to do this it shouldn't cost them more money for the employees to check it in in the morning.

Patrick R. 
Rating:
5.0

Was easy and simple, I would change nothing!

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Sata S. 
Rating:
5.0

Best uhaul dealer in the tri state ...

Daniel P. 
Rating:
5.0

Although I did look at pictures in the cab and truck when I got to the location I was loading I saw a lot of dirt and dried mud that I had to sweep out. I would not return a rental in such a way since most people are renting to move things the don't want to get dirty

Merl C. 
Rating:
5.0

Best location in the Ohio valley..

DANIEL P. 
Rating:
4.0

Customer did not leave a comment.

Brandan B. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
4.0

Great staff! Very friendly & helpful.

Remington M. 
Rating:
5.0

The gentleman was friendly, took wonderful care of me. I have used Uhaul several times, sometimes not the best service or equipment. This time though was excellent, I will definitely recommend Wilson's Furniture to friends and family. THANKS Wilson Furniture!!

Terry T. 
Rating:
4.0

Turned in after hours

William P. 
Rating:
5.0

I have rented a cargo van and cube van in the last month and have been very pleased with the price ,equipment and the service is beyond what you would expect ,thanx U haul .

jim F. 
Rating:
5.0

Customer did not leave a comment.

BRENDON A. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
1.0

We arrived at 9a prompt to pick our uhaul up which was already reserved. When we got there we were Told our uhaul was being used by the business and we could either wait for it to return or take a smaller uhaul. We couldn't use the smaller as we had to many things so he called the person with the uhaul to bring it back. Finally at 9:45 it returned. No we did not get our 10 hours we were charged extended. We got a sorry and see ya later. I will never go back there again. The gentleman acted like he could careless.

Dawn B. 
Rating:
3.0

Employee really need to be more personable. Was pretty rude and sarcastic.

MATTHEW S. 
Rating:
5.0

Nothing. Great customer satisfaction

Roland C. 
Rating:
5.0

They went above and beyond to make our moving stress free. Thanks everyone!

Shirley C. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

KATELYN L. 
Rating:
3.0

The cab of the truck smelled like marijuana it was not cleaned out the cab or the back of the truck the owner or whoever rented it to us said that they use it to haul furniture but they need to take better care of it and definitely don't smoke pot in it

LUCAS L. 
Rating:
5.0

You don't need to change anything because everything was grea

VIRGINIA W. 
Rating:
2.0

The man was not professional at all. He is definitely not there for the business. He kept trying to push me off to another location. And I also don't like to put my credit card on his file for a deposit. I feel like, if you pay with cash, the deposit should be waved. And when an advertising lists an amount, that's exactly what the price should be. I made an reservation for a 10" truck and I must have not confirmed the reservation. So there was a problem with my truck because he said that someone just picked the 10" truck that I requested! I had to get an 15" which cost $29.95. Then he wanted me to put a debit card on file, however something was wrong with my card. Then I realized that they were going to charge my card the same amount I paid in cash. So in the end I had to leave $100 for deposit. The truck should have only been $29.95. That's it! The man charged me $29.95, plus 99 cents. am mile , and I had to put more gas in it before I returned it. Why would a customer be charged all those fees and a fee for renting the truck? I thought the reason for the $29.95. Is that for gas? 99 cents is if I return truck back late. I was only going 6 miles but he charged me 15 miles! I later found out that the truck I had originally made reservations for. was purposely given l my to another customer. They expected me to pay for their truck as well as my truck rental! I don't think it was fair for me to pay $65.64 for a truck that I should have only been charged $19.95. The truck that I rented was not in good condition. Also the man was not going to give me my deposit back until I said something! The customer that took my truck informed me that they did not get charged anything! If there wasn't anyone to pay then he would have only been charged $19.95 for any of those trucks! He was also not charged 99 cents a mile nor did he have to put gas in it! No license were being checked, no reservations made...none of the long, screening process they put me through! Then he wanted me to go to a different location to give them all my information again! I DO NOT LIKE THE CUSTOMER SERVICE IN THESE PEOPLE! THEY A VERY RUDE AND UNPROFESSIONAL! I WOULD NEVER REFER THEM TO A FRIEND AND I REFUSE TO DO BUSINESS WITH THEM EVER AGAIN!

LEANORA W. 
No reviews have been submitted for this location.

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