Customer Reviews for Wilson Furniture Rentals
(U-Haul Neighborhood Dealer)

Rating:

1.0

Don't take over an hour to get the paper work done to get them on their way it was over an hour getting this car dolly alittle bit on the sad side of business way to long

Rating:

1.0

Rented a Uhaul on Saturday for a total of 6 hours and had it returned. On Tuesday after paying the rental fee of $39.99 the insurance of $15 and estimate amount of miles of 50, I was charged $133 which is fine. I returned the uhaul at around 3 pm left the keys in the Dropbox and the mileage said I went 48 miles so I thought everything was covered. Get a voicemail on Tuesday from Larry at the Bridgeport Ohio Wilson Furniture location saying they think they over charged me and they just charged an additional 350 miles. I was charged an additional $353 from uhaul making my total paid $486 for a uhaul I took 48 miles. I appreciate them alerting me they did this and when I hung up the phone Larry said I would be refunded in 5-10 minutes. I did not receive anything so I’ve called the store and left messages with no call back. I called the uhaul customer service line and the lady helped was nice and she said she sent a refund request to regional manager and he’d be in touch. That was around 11am and it is now 2:15pm. So I was wrongfully charged $300 and over 24 hours later, there’s still no resolution and I have not been contacted. If you can wrongfully take $300 from someone instantly, this should be an issue that’s resolved a lot quicker

Rating:

5.0

Make pick up easier when closed.

Rating:

1.0

The address they give you for the return to this locations says North Lincoln Ave.. North Lincoln is on the high way so I went out of my way 1 miles to turn around and get back to Wilson furniture.... I get my bill the next day and I was charged 1.07$ for going over 1 mile .. and they have it listed at 73 miles when I was aloud 83 I have a screen shot of it .. not to mention I can not even believe you would charge someone 1.07$ for 1 mile over that is crazy to me . I've used uhail over 15 times moving through out my life and this was by far the worst experience I've ever had .. very disappointed. I can't say anything about the people or store because I dropped the truck off around 630 pm and the store was closed .. the only think I can say that was easy was the parkinglot was big and nice easy to back the truck up and the key drop box was located where I could find it easily .

Rating:

3.0

Actually have the amount of gas in the truck that you tell people. Was told it had a half of tank it was less then that. The truck is so beat up it used over a quarter tank of gas going less then 10 miles. Don’t add fees to a customers bill even after they remove it. I took the $15 safe move off and the location changed and that fee got put back on.

Rating:

5.0

very friendly and helpful

Rating:

4.0

Finding the keys was a challenge because the screen on my phone jumped away from that part of the instructions to quickly. It was also 6am and I was exhausted

Rating:

5.0

Sales agent very helpful

Rating:

1.0

Never called me nor was able to give my 40 miles of over charge back and I hope their building burns down the rest of the way!!!!!!!

Rating:

2.0

Location was overwhelmed with furniture customers and had to wait for about a hour to even talk to the man that took care of me.

Rating:

2.0

For some reason, they lost the truck or lost the paperwork or loss. The keys lost the clients Dolly. And I have proof that all that was returned. Because they found the Keys and my paperwork, but it sounds like they didn't find the truck or the dolly.

Rating:

4.0

Truck muffler was loud and the tires were getting bald.

Rating:

5.0

This is the best location as far as ease and getting you in and out. I have moved a lot! Would recommend!

Rating:

4.0

When making a reservation, please specify what day(s) the office is closed. The office was closed when I went to pick up the key. (did mobile check in). Thankfully someone was working in the furniture store & was able to contact the gentleman that worked in the uhaul office & was able to get the key for me. She was very helpful. Other than that everything else was fine.

Rating:

2.0

charged me for save move coverage when i checked in at the location. when i made reservation online i put down that i did not want any coverage. when i checked out it said amount due was $30.

Rating:

3.0

I said no to cdw online, store charged me the $11

Rating:

1.0

Guy who was working , says right off the bat he didn't want to be there, and had nothing I ordered except for the truck no dolly no pads nothing to help me move, and the truck had a serious wobble problem in front end, but it over now, so much for that.

Rating:

3.0

We had to get our own garage door track oil and oil appropriate parts of the loading door track because it would barely open and seemed off track. It worked better then. Provider was okay with service, though.

Rating:

5.0

All good

Rating:

5.0

Staff were wonderful and very supportive..couldn't have had a better experience

Rating:

1.0

Lady left to handle business was challenged and inadequate. Even with man on phone to complete process or rental. She stated she didn’t know who could attach to car, sending me into a panic in fear o would have to go elsewhere to rent but nowhere else had the equipment I had reserved. Then when I got on the phone with gentleman to complete rental was fine & he stated there was someone to hook it up. I think the older lady had no clue & is bad for Uhaul.

Rating:

3.0

We were clearing out the house of a recently deceased family member. We showed up to get the uhaul and the appliance dolly we rented and the moving blankets we rented were not there. Of course the place wasn’t open so we couldn’t talk to anyone. Moving full size toolboxes up stairs without an appliance dolly was just awful. And then of course the actual appliances that had to be moved. And we had nothing to protect the things in the uhaul bc we didn’t have the blankets. Absolutely not ok.

Rating:

2.0

The guy was pretty rude so much that I just shut up and only answered yes and no to him got the truck the drive door wouldn't shut tight the door buzzer stayed on buzzing the entire ride and the back was not cleaned looked as someone hauled motors and trannys in there oil from one end to the other all over I had to take it to the car wash and scrub it out with dawn I got my job done but I'll never go back there to the place I got it from rude and arrogant people

Rating:

5.0

I have never had a negative experience in dealing with Wilson's, whether furniture or U-haul rentals. Friendly and helpful staff! Great job!

Rating:

5.0

Best uhaul dealer around ..

Rating:

5.0

Easy drop off. Lots of room to maneuver trailer. Friendly folks.

Rating:

3.0

I reserved a van. Someone didn't return the van and I ended up having to take a truck. This was difficult for me to get in and out of. I had made this reservation over a month before I needed it and I was not happy that nothing was done to try and get me a van.

Rating:

5.0

Everything was fine, except for 1 thing... the return... I had trouble getting onto the website to do the tasks... it was taking so long to load that my phone ended up dying... I tried calling the location b4 the return time for help and nobody answered so we filled the tank and dropped it off exactly where we picked it up from and put the keys where I was shown. I'll be using again

Rating:

1.0

When you book a truck for the day and they give the truck to someone else and you l oi see all your help ffg or that day .that's what they did to me .I booked for Saturday and didn't get it till sunday and had no help .I should be reimbursed. Wont be renting from them again.

Rating:

5.0

No problems.

Rating:

5.0

The Wilson's were very friendly and professional.

Rating:

5.0

Only issue It said on paper a full tank wasn’t full n I already left before I seen my email text link to check it out for accuracy.so definitely check your paperwork n look in the u haul for accuracy so some dummy like me doesn’t make the mistake I did.

Rating:

1.0

Truck had a bad shake in front end told the gentleman working there and a mechanic was there picking up a truck with same issue and I been renting a truck truck from unsullied at different location four years or so every month and now unsullied givin me the run a round and it’s costing the church more money we rent the truck to pick up food and clothes for a food pantry to give to the needy and less fortunate but I see it’s all about the dollar to them

Rating:

5.0

Won’t go anywhere else,always smooth sailing and happy.

Rating:

5.0

Perfect exactly as is .. great service , definitely use again when needed Thanks AAA

Rating:

1.0

That truck should not have been allowed on the road, needed tires ball joints, exhaust fixed. Should call DOT down to inspect that unsafe operation.

Rating:

3.0

The one thing that I didnt like was there were three people in the place and not one person got off their butt other than the guy who gave me the key at the end of the interaction. You all dont need all those people for the little bit of computer work.

Rating:

5.0

Excellent

Rating:

3.0

The experience was great. The location is on a busy corner but easy to get to.

Rating:

5.0

Nothing Great place

Rating:

5.0

I think you’re good to go. I had no surprises, no problems. Smooth sailing all the way. Thank you!

Rating:

5.0

Personnel were very helpful as I left a small item in the cab and they held it for me.

Rating:

5.0

Better pricing. What I mean by that is let the people know that there is a lot more than just the price of the uhaul. If you rent a 19.95 and drive 50 miles you are looking at 80 dollars. So a little more details would be nice.

Rating:

2.0

I ordered a appliance hand cart and a regular hand cart. Neither were available. If possible I will only rent from a U-Haul store.

Rating:

5.0

Very happy with the complete services

Rating:

5.0

The truck I rented was beat up. The windshield was chipped, there were a lot of dents and scratches, and the armrests would fall off multiple times while we were in transport. I purchased the additional insurance because I did not want to be blamed for ANY of the multiple areas of concern. The people at the rental site were great though, friendly, aproachable and professional.

Rating:

1.0

No Dolly was available that I had reserved on my initial booking. Also was charged $10 for furniture pads that were not in the vehicle.

Rating:

5.0

I always go back because they are very professional and courteous

Rating:

5.0

The young man that helped me was very knowledgeable about everything

Rating:

5.0

I still haven't received my deposit back and I returned the dolly within my time-frame but the location was closed and no way to get my deposit...it's along way to drive

Rating:

5.0

Excellent service I'd definitely use them again.

Rating:

5.0

Dolly

Rating:

3.0

Garbage inside trailer.

Rating:

4.0

Truck transmission has shifting issues and they didn't seem to worried about it.

Rating:

5.0

Everything was great from start to finish. The people at Wilson's Furniture are absolutely wonderful.

Rating:

1.0

The truck was not running right from the time I took it off the lot. I told people. No one cared. The scariest trip ever. 😫 did not get the help or place to stay I needed and had because of getting to the destination late. All around a very horrible experience 😞