Customer Reviews for Windswept Kennels LLC
(U-Haul Neighborhood Dealer)

371 reviews

2335 S Lincoln Ave   Jerome, ID 83338
(We groom and board cats and dogs)

(208) 324-2358

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(208) 324-2358

2335 S Lincoln Ave
Jerome, ID 83338
(We groom and board cats and dogs)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Deanna P. 
Rating:
2.0

Get the uhaul sign up out of the Dog Grooming Shop for 1 thing. The girl who helped me was nice enough but overall a terrible environment to run a uhaul rental business out of.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Brandy R. 
Rating:
5.0

Service was prompt and courteous, equipment was in excellent working condition.

CLINTON C. 
Rating:
5.0

very helpful and very willing to help will totally recommend them!!

citlali G. 
Rating:
5.0

Very well run and knowledgeable about Uhaul products.

Christopher M. 
Rating:
3.0

Customer did not leave a comment.

Joan R. 
Rating:
2.0

Guy there told me the closed at 6pm but when I showed up at 5:20pm they were already closed. Extremely muddy lot. When I took the trailer back I was slipping and sliding everywhere while unhooking the trailer from my truck because of the mud.

JUAN A. 
Rating:
4.0

Customer did not leave a comment.

Rigoberto G. 
Rating:
3.0

Dropping off the equipment at a dog kennel vs the location near my home was a frustration touch

Shalone H. 
Rating:
5.0

Customer did not leave a comment.

NEIL P. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
2.0

The uhaul was extremely dirty. This inside cab had dog hair and was filthy. The back had straw and mud. We had to spend way to much time getting it cleaned up before we could use it. They also didn't even bother to give us the one that was easy to get out. It was snowing and it was very difficult to maneuver out between the other two uhauls. The guy said the dolly and blankets were in the back and we could use them. Nope, those are locked up. Overall I will not be back. This was for a in town move and they made it very stressful.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

BRENT B. 
Rating:
4.0

Customer did not leave a comment.

Sheila B. 
Rating:
3.0

Have blankets available

Allan W. 
Rating:
3.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Checked in on-line. It was so easy!

Cheryl R. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
5.0

very prompt, met me driving in. Very cheerful. very efficient. I was unhooked and on my way in a couple minutes. Especially based on the drop off experience, I am very satisfied with U-Haul. Thanks.

CALVIN D G W. 
Rating:
4.0

The uhaul I rented was filthy!! I even attached photos upon entering the vehicle. You would think in the bucket of a pandemic, they would clean and sanitize after each rental use, apparently that is that the case and they leave it filthy for the next rental person. If you can't clean and sanitize after each use, you should leave cleaning wipes, sanitizing spray in the vehicle for us to use. Some people have a weak immune system and may get really sick upon entering contaminating dirtiness!! I could not let my daughter ride with me in the vehicle due to the uncleanliness of the rental because of this!! Covid-19 is no joke, and lives on surfaces after periods of time!!

JENELLE M. 
Rating:
5.0

Customer did not leave a comment.

Harold B. 
Rating:
5.0

Customer did not leave a comment.

Samual S. 
Rating:
5.0

Customer did not leave a comment.

Sheila J. 
Rating:
4.0

Customer did not leave a comment.

Gordon K. 
Rating:
5.0

Everything was excellent and the good things were great.

Cleeta G. 
Rating:
4.0

Even on a Sunday we were able to find something to assist us after the motor blew up on our truck. Thanks for having location open. Terry

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Lance H. 
Rating:
4.0

The truck was clean but it broke down in transit. Battery died and had to be jumped, then the transmission started slipping and the gears would not engage for about twenty minutes.

Sylvie D. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

It was ok

Andrew O. 
Rating:
2.0

The truck I rented needed to be washed, the windshield was hard to see out of. I also rented a car hauler that got a flat tire before I was able to load the car and another tire with a nail in it.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

MARISOL R. 
Rating:
3.0

Being a pet boarding location they should clean up any pet mess as soon as it happens. We had to walk around a pee puddle.

RUSSELL D. 
Rating:
3.0

Customer did not leave a comment.

Jim D. 
Rating:
3.0

The windshield was very dirty. and a little bit of food crumbs in the rink cups and dashboard was dusty.

Robert G. 
Rating:
5.0

The local UHaul people were vary accommodating and helpful. After the people in Denver left us in serious bind the day before a scheduled equipment pickup the people in Twin Falls and Jerome went out of their way to meet our needs in a timely manner.

David M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

This location was top notch! The lady was very nice! Very fast! Very knowledgeable! Couldn't have been sweeter! Will definitely use this location any time l can!

Jose S. 
Rating:
4.0

Customer did not leave a comment.

LUKE S. 
Rating:
5.0

Customer did not leave a comment.

Nikolos G. 
Rating:
1.0

We had a truck reserved for the full 5 days. We dropped off the tow transport and told them we'd be back on the due date to drop off truck which was a Sunday. On Saturday (the day before it was due) they called and left a nasty message saying we have to bring the truck back right now because there was another family that needed it. We weren't even done unloading the truck. But we called them back to see what the issue was and the girl told us we have to bring it in now someone else needs it. So we paid for 5 days and only got to use for 4. Also we gave a $100 cash deposit and when we dropped off the truck she said that corporate would refund us but that it was up to corporate if they wanted to give us the deposit back. This location is horrible. The service is horrible and they are inside a kennel with dogs barking constantly and you can't hear the customer service person very well anyway. You are yelling to hear each other. Uhaul should close this location down and move to another. I won't do business here, ever again.

James T. 
Rating:
5.0

Customer did not leave a comment.

kevin R. 
Rating:
5.0

Customer did not leave a comment.

Boaz O. 
Rating:
4.0

tires on trailer are getting bald.

Edwin C. 
Rating:
4.0

Update the U-Haul computer systems so they don't crash on a busy Saturday!!

George W. 
Rating:
5.0

Customer did not leave a comment.

Brooke F. 
Rating:
4.0

Customer did not leave a comment.

RUTH P. 
Rating:
5.0

Customer did not leave a comment.

Virginia P. 
Rating:
4.0

Customer did not leave a comment.

Kurt M. 
Rating:
5.0

Excellent customer service each and every time!

Ronald J. 
Rating:
3.0

Customer did not leave a comment.

MARVLE S. 
Rating:
5.0

Truck was dirty and light wires on trailer were not connected properly

Andrea C. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM T. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
2.0

Maybe have the trucks in the locations you say you have them available, so we don't ha e to drive an hour out of our way and pay more then we should have to use a uhaul truck. Then when we finally got to the different town they told us they rent them but did t k is what to do to rent it out.

Andrew S. 
Rating:
5.0

The UHaul associate was polite, efficient, competent and friendly. In minutes I was checked in. The trailer she recommended had dual axels, which turned out to be a great choice. My freight was over a ton and the trailer was smooth really easy to load and off load. Made my day easier. Great experience. I would recommend Windswept Kennels/ UHaul to anyone.

Wayne W. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
4.0

I rented a 6x12 open trailer and drove by 4 or 5 other U-haul locations on my 50+ mile drive to get it. I just wish at least one of the other locations would have had this particular trailer to rent

PAUL R. 
Rating:
5.0

Was a very quick rental process !

Lori L. 
Rating:
3.0

Customer did not leave a comment.

Kristan C. 
Rating:
3.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Very good to work with. FRIENDLY!

JUSTIN AMBROSE B. 
Rating:
5.0

As a first time trailer rental, my experience was fabulous. They walked us through everything we needed from hitch to pad lock to helping get the trailer attached to our car. They even double checked that the taillights properly worked. Overall it was a great experience.

Stacey B. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne H. 
Rating:
3.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
3.0

They wanted me back up a trailer onto the lot but that is not something I am good at. She was not very happy with that but she did something else

ronald H. 
Rating:
5.0

Easy and efficient!

Edie H. 
Rating:
4.0

Customer did not leave a comment.

ALAN C. 
Rating:
4.0

Web site is very hard to navigate

Dennis H. 
Rating:
5.0

Free coffee ????

Juan G. 
Rating:
2.0

Being courteous and knowledgeable

DUSTY M. 
Rating:
2.0

A dog kennel so smelled bad, employee did not help me load my car onto transport to ensure it was safe. coupler came loose when unloading and trailer detached in the process.

Duane H. 
Rating:
4.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

While the agent seemed bored, or distracted, I had signed in online so the process went fairly quickly!

Chris A. 
Rating:
3.0

I dropped off on a Sunday and this location was not open. It was a little confusing, because off the lack of instruction on how to confirm trailer was dropped off. Not a bad experience at all. Circumstances were just strange. Will probably still use this location for future rentals as it is extremely close to my new home. Just unable to rate service as it was closed/ no customer service available in my situation.

Kim H. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

dale L. 
Rating:
5.0

Very awesome place! Super nice people! Easy and fast! Thank you, Windswept Kennels!

Danny B. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
4.0

Customer did not leave a comment.

Louis L. 
Rating:
4.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

The Windswept staff is super friendly, and helpful! They made the rental experience easy and painless. Very satisfied!

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

JOEY D. 
Rating:
5.0

Always great service.

Franklin M. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

She was helpful

David B. 
No reviews have been submitted for this location.

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